Andrews & Arnold (AAISP) Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Andrews & Arnold (AAISP).

Recent Customer Ratings for AAISP

  • Satisfaction
    4.6 stars
  • Customer Service
    4.7 stars
  • Speed
    4.4 stars
  • Reliability
    4.6 stars

Based on 100 customer ratings since 2017-01-25 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

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5 Customer Reviews for Andrews & Arnold (AAISP)

Reviewer Location Reviewing Date Ratings
Been with A&A since July 2016. Worth every extra penny for the odd time I've had a problem. You actually get somebody on the phone who understands the issues and will talk you through a solution, even if it's your own fault. They also have online tools that tell you if a problem is their end, and what they are doing about it. Post office just offered me a big monthly saving, but their reviews are dreadful! I'm sticking with A&A. I have non-fibre, 40Gb package, and it does all I need including a fair bit of iPlayer.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cumbria Andrews & Arnold (AAISP)  
After a year with A&A I'm very glad I made the switch from PlusNet. The price means the service isn't for everyone, but if you want to know what you're getting from a provider with good engineering, A&A can't be beat.

My initial switch was painful, due to a cock-up by BT. A&A went above and beyond to help.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oxford Andrews & Arnold (AAISP)  
I had a negative experience with this expensive company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lymington Andrews & Arnold (AAISP)  
Suffered at the hands of the idiots at BT for donkey's years and finally snapped. A. and A. are brilliant and actually deliver what they promise instead of the overblown sales hype of the big providers.Should have changed a long time ago !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Worcestershire Andrews & Arnold (AAISP)  
Have really struggled with a decent internet connection where we live. Despite government support, there are no plans to have either FTTP or even FTTC at our exchange. Have tried BT copper line, satellite, and 4G - to be honest all poor and unreliable. A friend suggested A&A and tried it more in hope than expectation.
How wrong could I be? Excellent customer service (they answer the phone and really knowledgeable people to speak to). Tried an upgrade on one line. All the kit came preconfigured (including passwords) and worked right out of the box (again an unexpected pleasure). After 2 months decided to install a second line and bond with a Firebrick. Again all the new kit came pre-configured and all we had to do was to plug it together.
Just run a speed test prior to this review and getting 12Mb, but with the extra bandwidth of 2 lines. I know everyone in cities is getting maybe 50Mb+ with the major carriers but at last I have found a company who actually deliver what they say they can.
Not the cheapest of course, but worth every penny.
Well done Andrews and Arnold...
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Antrobus, Cheshire Andrews & Arnold (AAISP)  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Andrews & Arnold (AAISP) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Andrews & Arnold (AAISP).

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