Airband Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Airband.

Recent Customer Ratings for Airband

  • Satisfaction
    3.6 stars
  • Customer Service
    3.5 stars
  • Speed
    3.9 stars
  • Reliability
    3.4 stars

Based on 100 customer ratings since 2023-06-09 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

229 Customer Reviews over 6 pages

  • Reviewer
    Location
    Blackwood
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    My site to site broadband is much better than my land line but suffers with regular drop-outs. When it works it's very good and speed is not an issue. For me reliability has always been my main priority.
  • Reviewer
    Location
    Tiverton
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    First off the speeds were great and everything working fine, but the last 2/3 weeks have been a nightmare. Internet keeps dropping out every couple of hours then comes back on. Very unreliable. Have spoken to customer services and I’m waiting on the outcome. SKY couldn’t give me the speeds I needed so I decided to switch but at this moment in time I’m thinking it was a bad choice.
  • Reviewer
    Location
    Shifnal
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Shockingly bad service, spent the day waiting in for an engineer NOT to turn up,almost 3 weeks without service to date, akmostvas bad as BT, look carefully before signing a contract with this bunch, they WILL let you down!
  • Reviewer
    Location
    Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Its fast, when it works, but when it doesn't you're in a whole heap of trouble. Their Contract states they have 5 days to restore your service and it can take DAYS for them to do that so make sure you have a 4G backup or something else. They also massively increase their proces, I'm just facing a 30% increase in Aug 24, but there is no alternative here so they have you over a barrel. We have whole communities being cut off for days. And don't expect any compensation - they are not signed up to the Ofcom automatic compensation scheme - very convenient for them!
  • Reviewer
    Location
    Halwell
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Reliability
      3 stars
    Comments
    Keeps buffering
  • Reviewer
    Location
    Bredon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I feel, with airband, we have gone back in time 15 years with internet access! Constantly dropping out, to the point that every time I look at my phone I am pleasantly surprised if I am connected to the WiFi! We pay for Netflix and can’t use it half the time so as well as totally unreliable WiFi we’re wasting money too!
  • Reviewer
    Location
    West Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Airband were fine on installation and are reasonably reliable BUT the minute anything goes wrong, they're hopeless. It always takes days to resolve and the communication is virtually non-existent.
    Lightning took out the airband mast serving my area at about 0300 on Friday - fair enough, that happens. However, over 2 days later and it's still not fixed and there is virtually no communication - what communication there is simply says "unfortunately there has been a delay resolving the issue". This service is only used by people with no alternative and, by definition, that means no mobile signal and probably no landline since that costs a fortune if it can only work as a phone line backup. The airband website says a fault was identified Saturday afternoon - that took nearly 2 days to find. What!? nearly 2 days to find and now at least another day to fix. The reality is airband know they have their customers over a barrel so they don't provide enough support resources and at weekends, it is particularly poor.
  • Reviewer
    Location
    Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When the fibre service is good, it is very good, but more often than not, the network goes down. Airband run a monopoly in rural areas and don’t lift a finger for the first 5 days. 3rate service from a fourth rate business.
  • Reviewer
    Location
    Barwick iddesleigh
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Internet seems to be slow in the evening barely able to load a film on tv.slightest wind and internet cuts out completely.
  • Reviewer
    Location
    Henley-on-Thames
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely useless. Now 4 days with no broadband and zero communication.

    Avoid Airband.
  • Reviewer
    Location
    Henley-on-Thames
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No connection for nearly 48 hours and no proper update. Utterly useless and devastating if running a business.
  • Reviewer
    Location
    SIDDINGTON
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Airband are not affiliated with the Ofcom compulsory compensation scheme which provides compensation automatically after 2 days.
    Airband have a service level agreement of 5 days: This means that they do nothing to get your broadband working again in a timely manner.
    When your broadband fails for whatever reason customer service do not register your complaint when you call, you have to call again and again and again. When your issue is finally logged, hours have passed (8 in my case from finally getting through to customer services, 16 hours after fault actually occurred) so that effectively increases their SLA time to their advantage.
    The customer services are indifferent and robotic, sticking to a script which will involve sending you copies of their terms and conditions rather than showing any concern or empathy: The very worst kind of response. Then they will ignore you hoping either you or your issue or both will go away.

    For most customers Airband is not a choice, it is the only option so they don't bother trying to do anything over and above the minimum according to their terms and conditions.

    If there was a choice Airband would NOT be a consideration.
  • Reviewer
    Location
    Brown
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    I had broadband installed last week but the network connection went down on Monday. Spent an hour trying get through to support and they sent someone out the same day to fault find. Had to ring up again yesterday to find out what’s happening and was told a cable was missing?????? They also said that they would try and get it working by the weekend. Not impressed!
  • Reviewer
    Location
    Somerset
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    We have the 4G broadband, which is OK for much of the time but sometimes hangs up. The engineer who came was excellent and it has improved. We are really keen to get fibre and hope Airband can sort this out as soon as possible.
  • Reviewer
    Location
    Eckington
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Initially a bit of a rocky start with significant packet loss causing it to be unstable.

    However, having contacted the customer service, they were prompt in responding and actioning the next steps to fixing it, as this appeared to be a routing issue. After a couple of 'fixes', I am now wholly satisfied with the 100% uptime and full speeds that I am getting.

    Only one small minor improvement would be a small update from the team when they say they've 'fixed' it, would be to say in broad terms what they fixed, as this might help identify further issues.
  • Reviewer
    Location
    Tiverton
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Not an easy or straight forward installation. Every member of the team we had contact with were 'can do' and very professional. In a world where service is not always great, Airband stood out thanks to its people on the ground.
  • Reviewer
    Location
    Bradford N. Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Top rate. All staff were very helpful.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    2 Airband engineers Reese and Richard arrived on time very Efficient, knowledgeable and patient set took around 90 mins , I went from 3 mbps to over 400 the speed has stabilised at around 200 but it’s been reliable to date I ordered 2 routers as I’m in a old house with thick walls glad I did as I’m not sure one router would cope for me Airband and the whole process has been fantastic so thank you Airband
  • Reviewer
    Location
    Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Installation took a long time as they had to run new cables, however the engineers were very helpful and the speeds are good.
  • Reviewer
    Location
    South Oxon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent installation, efficient, extremely helpful, well presented engineer and faultless service for set up. Highly recommend.
  • Reviewer
    Location
    Pershore
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up to Airband over 2 years ago and let my BT contract expire. Still no progress, only one excuse after another, costing me money. Appalling!
  • Reviewer
    Location
    Highley
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved to Airband as they where able to offer me faster broadband and better service than BT have been able to. Service from Airband has been great since install, yes there have been small outages at time but that's the same with any broadband provider. Speed has been as sold Fibre 150 (150Mbps download with 50Mbps Upload). Airband also kept there promise of refunding me the early exit payment when I cancelled my old BT service. Customer service have been very responsive to any query's I have had about the service, billing etc. very happy with it.....
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    What a poor company. Hides behind emails and shocking customer service. Be warned they wont tell you your in a contract but you will be. Its been a long time since of come across a company that is happy to stitch up paying customers. But they still exist and this is one of them companies. Avoid at all costs.
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Placed order weeks ago and still no date for getting service
  • Reviewer
    Location
    Exeter
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Since using Airband for our internet we regularly get good service, a recent outage was dealt with quickly.
  • Reviewer
    Location
    Welshampton
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Engineer was very helpful.
  • Reviewer
    Location
    Gulworthy
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The engineer was very friendly and efficient. Broadband is fast and working well. ( Day 2 on fibre broadband). As an organisation Airband needs improvement. The people in the office don’t seem to know what the people on the ground are doing. From seeing the fibre being put in the ground right outside our house to being installed took about two years. Now we have it , it’s fantastic.
  • Reviewer
    Location
    Audlem
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad bad service.3 weeks after confirming services with airband I’ve heard nothing other than an email confirming they want money. I would not recommend this business:
  • Reviewer
    Location
    Upton upon Severn
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    Comments
    Wonder full service up and running in
    less than a week.
  • Reviewer
    Location
    Trefeglwys
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Broadband is quite variable but this is due to the area the caravan is sited
  • Reviewer
    Location
    Worcester
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We have been customers of Airband for many years now. Their staff and service have been 5 star throughout. We have no complaints about the speed or reliability either, just the occasional bad storm has caused us to be without internet for a short while!
  • Reviewer
    Location
    Cheshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Admin a bit sketchy at times, but once the installation was scheduled, the engineer was competent and experienced and one of the most efficient I have have seen.
  • Reviewer
    Location
    Berry Pomeroy
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    Comments
    Too soon to comment on reliability, I was only connected yesterday:) But very pleased with every aspect of the installation and service from all the Airband team, excellent.
  • Reviewer
    Location
    Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Early days, but so far so good.
  • Reviewer
    Location
    Towyn
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Great service provider.
  • Reviewer
    Location
    Tiverton, Devon
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The Engineer was first rate he turned up on time looked around the house to find a way to install the broadband as my property has the living room at the back of the property and its not easy to get wiring done as it involves going in the loft and dropping through upstairs to the downstairs living room a very awkward job going through two ceilings to get it done. The guy that did my install was called Ryan he was very polite and professional a really nice guy. I finally have full fibre and I'm over the moon with it. I researched Airband and being a new company they are a little bit hard to get hold of sometimes on the phone which is fine by me. Every company has teething issues in the early days that's to be expected. My experience so far has been very positive no complaints whatsoever. My broadband is super quick and seems reliable. Again I have contracts for mobile phones and other things from the big networks and they aren't much better when it comes to getting through quickly. I think Airband will do very well in the future it just takes time. Ryan from Airband in Tiverton was first class I hope his superiors appreciate his attitude and work ethic. Thanks Ryan.
  • Reviewer
    Location
    North Shropshire
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Once the install started top marks
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    Airband
    Date
    Comments
    Our broadband connection keeps dropping and it is very frustrating.
    I cannot complete work tasks in my office this also interferes with watching downloads / streaming and videos
  • Reviewer
    Location
    Ilfracombe
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very friendly engineer. Explained everything.
  • Reviewer
    Location
    Paignton
    Reviewing
    Airband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Thank you Jack for your dilligent hard work and expertise.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Airband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Airband.