Airband Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Airband.
Recent Customer Ratings for Airband
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 100 customer ratings since 2017-05-03 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
37 Customer Reviews for Airband
| Reviewer | Location | Reviewing | Date | Ratings |
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Terrible service since being misquoted originally and cancelled the installation without notifying us.Had no speed for two months and was told the band width was being widened two weeks running only to be cancelled the day before on both occasions.Spoken to numerous people there and nobody ever gets back.£102 a month for terrible wifi.They have refunded last months fee but you should not pay for a service that's not being provided.The engineers are the only ones to escape criticism as they have tried at least.A shambles of a company who don't seem to care once you have signed up. |
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| Graham Cripps | South Molton | Airband | 2020-04-28 | |
I wish I had never touched these clowns, was ok for about 6 months, dropped out maybe once a week. Now it's just next to useless. Getting less than 1mbps at times. It's up, it's down, it's all l over the place. Will be exiting as soon as my contract allows. Support are quick to respond but can't do anything - it's their infrastructure that is inadequate. VERY DISAPPOINTED |
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| Martin | Devon | Airband | 2020-04-27 | |
Dreadful- customer services and engineers have always been pleasant. |
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| Harry | Tedstone Wafre | Airband | 2020-04-02 | |
A very reliable service provider for this rural community. Really impressed that they have removed caps on data in this difficult time of the virus. We are all using the Internet much more at this time to keep in touch with family and friends, great relief to know we shall not run out of data. Had Airband for nearly 2 yrs now and very satisfied with service and any contact we have with them is always speedily rectified. |
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| Linda Mason | North devon | Airband | 2020-04-01 | |
We had airband installed yesterday and are getting excellent download speeds constantly well above 20mbps. |
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| Jerry | Shropshire | Airband | 2020-03-27 | |
Just been installed so very early days however the 2 lads doing the installation were fab, very polite and explained everything, speeds are so much faster than BT and they made the installation a smooth and easy process. Looking forward to a start of a fab relationship with you. |
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| Griffiths | Burley Craven Arms | Airband | 2020-03-20 | |
When we have connection, the speed is good. However. The service itself is dodgy at best. For the 3 months we have been with Airband, we have had issues every week with the connection dropping. Their advice is that a router reboot fixes these issues but it doesn’t always, and even when it does, it can take 10 minutes for the connection to re-establish after the reboot which is unacceptable if you’re trying to use the connection for working from home. Their technical support have demonstrated they don’t really know what they’re doing. They apply “fixes” and fine tune our router when the connection is stable, which then makes the connection drop - but they give no warning and they do not check if it’s convenient for us to lose the connection for an hour! They also close support tickets when the issue is not fixed and do not contact us to check if we’re happy with their fixes, not even when they specifically promised to do so. |
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| Devonian | North Devon | Airband | 2020-02-22 | |
After years of slow (1 Mb average) broadband speed and even worse customer service from BT I have recently had Airband installed and albeit very early days so far I am delighted. The service I had from the installers(Nathan and Ed )was nothing short of first class.Nothing was too much trouble and with me not being particularly computer savvy they were so patient and took time to explain everything in detail. Its too early to mark reliability but very pleased with everything else. |
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| Steve | Welshpool | Airband | 2020-02-19 | |
We are in a difficult to connect location due to surrounding trees and hills, so it took a lot of careful work for the installation team to get a good signal. Glad to say they didn't give up and came back with an even bigger cherry picker to get the height needed. All working well now thanks to Ed, Dave and Gregg. |
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| Trevor Sparrow | Charlton Hill | Airband | 2020-01-30 | |
So glad we changed to Airband.Spencer the engineer was on time very clean with his work and polite.The whole process took around 90 minutes to complete.The speed we attained was around 20 mgs compared to 1–3 on our old supplier.Please consider Airband if you are rural and have a slow connection, this may well solve the problem. |
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| Jeffrey Benson | Sparkwell Devon | Airband | 2020-01-28 | |
Ofcom are monitoring these services. My advice would be to do regular speed-checks through the day and if the subscribed mbps isn’t reached then inform Ofcom presenting them with your speed check records. The company certainly needs a lesson in customer relations as well |
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| Andy Cooke | North Shropshire | Airband | 2019-12-15 | |
Has been installed for 6 weeks and very pleased so far. |
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| Ben | Arley | Airband | 2019-12-08 | |
Airband advertise as High speed broadband for rural areas.Purchased 9 months ago of which 6 months were good. The last 3 months are shocking. Now the lowest internet I have had in north devon for the priviledge of 8 times the price of sky! Often I have no service at all. Customer service waffle and close tickets without ever talking to the customer and keep coming up with poor excuses regarding upgrades etc, etc and still the poor service remains.I would advise use alternate means if you live in the North Moor area. |
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| Mark | Torrington | Airband | 2019-12-05 | |
Fantastic support from start to finish. |
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| Simon | Neen Savage | Airband | 2019-11-25 | |
Ben installed out equipment on Monday last, was efficient and courteous. From EE's average of 1.76Mbs, Ben got us to 40+Mbs on test. So far so good, and no freezing and buffering experienced on 'on-demand'TV which previously has been a nightmare. |
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| Derek Reynolds | Shropshire | Airband | 2019-11-06 | |
Fantastic install by Jaco he took care and talked us through everything he was doing, very pleased however the customer service side of this company let's it down we have to make several phone calls and nobody really knows what's going on and not very enthusiastic to help. Hope if I have a problem with my broadband they are better, fingers crossed. |
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| Tracy | Claverley | Airband | 2019-08-28 | |
When finally Installed the actual installation by engineers Alwyn and Ed went very well indeed, they were excellent. Same can't be said for customer service or customer support. So far that has been as bad as BT. For example, no response to issues, no explanations to why service has dropped out etc. Good download and upload speeds as advertised. Not stable or reliable thus far. But above all very poor support, just don't bother responding. Now where have I experienced that before? I guess with Airband you get the same appalling customer service as BT but a faster internet. But on the other hand BT internet service is reliable. |
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| David | Guarlford | Airband | 2019-08-25 | |
Ordered Airband online, provided direct debit details, received confirmation email stating I would be contacted within 2/3 weeks to arrange survey, received letter stating direct debit had been set up. 3 weeks later still no contact about survey so I send email to customer service , no response. We then have advertising from Airband put through our letter box , so I call Airband to see what the delay was to be told that they can’t fit it in my area !!!!! No survey, no contact and clearly when they send advertising out they have no idea of area etc , very poor service will not recommend as bad as the big boys |
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| Richard | Hopton Wafers | Airband | 2019-08-13 | |
Haven't had the internet installed yet, its taken 6 weeks to be told that they have made a mistake, I know everyone makes mistakes, but ive been in dire need of internet and I rang every two days to try get an update and for some reason people just didn't know what was happening. Just shocking really. I will be having the internet but something must be done. |
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| Nathan Lofthouse | Shfinal | Airband | 2019-08-05 | |
ED the engineer was extremely helpful lovely bloke. Changed from Bt with speeds of 1.8 to now 35-40 absolutely fantastic really good company. |
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| James Rowson | Bridgnorth | Airband | 2019-08-02 | |
Engineer Ben did a great installation job. A minor router tweek by Tech Support fixed a laptop connectivity issue. |
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| Dave | S.Shropshire | Airband | 2019-08-01 | |
Not rateable!!! Absolutely appalling customer service. Promises of call back - never happens!! Trying to get issue resolved - still not sorted after first reporting 3 weeks ago!! Subsequent calls and promises - fruitless!! Even told an engineer had called on Friday to resolve issue - they had not!!! Needed internet for work issue but had to travel 30 miles to friends house to deliver via their internet connection. |
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| Dianne Thompson | Welshpool | Airband | 2019-07-22 | |
Excellent service. Broadband was easily set up and installed. Jaco was very helpful and went through everything we needed to know. Many thanks |
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| Lauren | Telford | Airband | 2019-07-09 | |
Service from the installation engineer Jaco was first class. Only been installed for an hour, but so far, so good. |
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| Paul | Telford | Airband | 2019-07-08 | |
Excellent service, at last a company that can compete against BT and 4G rip off companies. |
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| Peter Gwillim | Sampford Courtenay | Airband | 2019-06-02 | |
Had a problem with only getting c6mbps instead of 20. After a few tries with solutions failed to solve the problem an engineer arrived and sorted the problem - a faulty router and we are now getting the 20mbps we had been getting before the fault. The engineer (Jake I think) was brilliant, helpful and informative. |
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| MWE | Tenbury Wells | Airband | 2019-05-25 | |
This is a very expensive option compared to wired alternatives but you don't get what you pay for. I am on their home worker package but it is not reliable enough to use for work - so I am still paying for an albeit slower ADSL link as backup. Customer service is appalling. They answer the phone but are terrible at letting you know what is wrong or when it will be fixed. Their SLA is frankly unacceptable (5 working days to a fix). And they appear technically incompetent. e.g line started dropping because an "engineer" had installed a separate service which overlapped the frequencies of mine causing it to continually drop. And they feel no compunction about taking the service down whenever they like for maintenance - little or no notice given usually. |
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| JH | Shropshire | Airband | 2019-05-08 | |
well our broadband connection has been quite good really but of late we seem to be having a issue again with losing connection , but after speaking to a very nice man called Matt he has sorted the issue , long may it last thank you Matt. |
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| NICOLA | WEMBWORTHY | Airband | 2019-02-11 | |
So long copper broadband, you will not be missed. Hats off to Airband. We we were in a marginal location for reliable connection but they surveyed several times and were willing to connect even though we were not in brilliant location (so risk we would cancel...). So glad they did. even with recent storms we achieved 18mb. Yes its slower than 30mb but this is still 6x what the openreach / plusnet could supply. Most times we are at / close to 30mb. We are happy, but if you live in the country you have to accept extremes of weather impact - whether its 5 days lock-in due to snow drifts or a few hours of slower broadband becuse of extreme weather. We tried satellite broadband and this is way better - latency so bad the speed test was no better than copper broadband. And even moderate rain knocked it out. I have Zen broadband in London on 50mbps service, no complaints, but latency is higher and Airband at 30mbs seems faster when internet browsing. Dont forget upload speeds, never seen them less than 2mbs. |
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| Sarah | Barnstaple | Airband | 2018-09-21 | |
Just had airband installed around week and half ago, speed is fantastic exactly what I’m paying for 30MBPS download which in the area I live all my neighbours have between 0.2mbps to 2.0mbps. The engineer was fantastic and hope a number of my neighbours will see this review and also join airband. |
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| Michael Tutty | Dawlish Devon | Airband | 2018-08-20 | |
New to Airband... miss communication, poor communication & shocking customer service! Not interested in how things have gone wrong or how to put them right... unable to put themselves in the customers shoes, simply not interested. Given cooling off period to pull out as an option instead of any resolution. |
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| S Moor | Welshpool | Airband | 2018-07-12 | |
Excellent service after a two year battle with bt for a non existent service, it was nice to have knowledgeable staff and service to match. |
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| Peter | Rogers | Airband | 2018-06-07 | |
Had Bt 1.2M !!! now have 31M. :) |
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| Chris | Tarrington | Airband | 2018-05-16 | |
After being with BT on lousy speeds of 1.2 Mbps i moved to Airband 7 months ago and WOW my speeds are just amazing 26mbps download in a rural area of Worcestershire. This is just amazing. |
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| George | Smith | Airband | 2018-05-02 | |
We're had Airband for 18 Months (Business tariff @£50 per month) and in that time never reached a connection speed of more than 1.5mb. We moved from BT on the promise of up to 4mb and no lower than 2.5 mb. Raised issue with AB but only tried to change us to POPP connection config and slight change. Bad weather and connection drops. Although breaking contract early due to not meeting there minimum of 2.5mb still want to charge rest of contract less 20%. Moved to other provider using VOIP and getting 28mb connection. Cannot recommend best avoided |
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| Gary P | Bishope Frome | Airband | 2018-04-26 | |
The connection constantly drops out, if the weather is slightly bad rain or wind, forget it the connection will fail. |
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| Cassie | Worcester | Airband | 2018-03-29 | |
Great idea and technology. Unreliable and lousy customer service |
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| Bill | Exmoor | Airband | 2018-03-16 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Airband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Airband.
