BT Wi-Fi (aka BT Fon) Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT Wi-Fi (aka BT Fon).

Recent Customer Ratings for BT Wi-Fi

  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 100 customer ratings since 2020-08-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

115 Customer Reviews over 3 pages

  • Reviewer
    Location
    UK
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    The worst wifi the only good thing is the support is okay and it's disconnecting and just so frustrating DON'T GET THIS WiFi I'm warning you...
  • Reviewer
    Location
    brighton
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE!! Do not buy. Not only is the connection slow, its not even full bars. Thats bad in itself but the worth part of this all has to be 100% be that IT LOGS YOU OUT FREQUENTLY. At random times it will just turn off and you have to go into your settings and log in ALL OVER AGAIN. I bought for a day and within the first two hours i had already logged in 10 different times because it kept going off! Avoid at all costs.
  • Reviewer
    Location
    Birmingham
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly awful. I am being constantly logged out and having to log back in again. Waste of time and money. AVOID AT ALL COSTS
  • Reviewer
    Location
    Kimpton, Herts
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hello All,
    Should be NO STARS on the whole drop down of ratings
    Seriously, this has got to be the worst internet service I have ever come across. I´ll go as far as to say it was woeful. I regrettably paid for a month's service as I live outside of the UK and needed a stable service. So bad that on their website I thought I would lodge a complaint via the ombudsman and whilst trying to connect it tilted and failed as I had tried on numerous occasions to follow their trouble shooting remedies, to no avail.
    I thought BT of all providers was going to up there as they are most certainly not cheap (as in you pay for what you get).

    Every time you, or any one of us three, namely my wife and brother tried to use the service, we had to repeatedly log on and within a short time we lost service. you literally had to stand stationary in the house, service was lost immediately you left the house.

    I could not use the service at ANYTIME on a trip from London to Exeter not even at Luton airport upon departure.

    Consumption of service on the occasions that I was able to view it was, negligible.

    Rounding up, this BT service failed me, the customer.
    This was an expensive service so poor value for money.
    This BT service, on this occasion was not fit for purpose. and I would not recommend to another.

    Shocking when you can´t even lodge a complaint via their ombudsmen link, obviously, I´ve had to use another provider in order to lodge a complaint but at the material time it was not possible.
    I hope this feedback proves useful to others, thanks for reading.
  • Reviewer
    Location
    Gainsborough
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Was quite good when it worked but paid for 5 days it stops working entirely after 2 and keeps saying their is an IP error which needs the router to reset which cannot get to
  • Reviewer
    Location
    Glasgow
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Keeps dropping off, costs 40£ and I need to relogin after 30 seconds of internet, sometimes it’s not connecting for a whole day, keeps dropping off when turning phone screen off, very frustrating, very very very expensive for what it deliveres, do not buy this!
  • Reviewer
    Location
    Norwood
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    Connection keeps dropping specially when inactive. I make and expect international WhatsApp calls & this is becoming increasingly an issue specially for incoming calls.
    This is day 1 and am already frustrated specially since I paid the monthly € 40 subscription.
    I want to cancel and get refund so I can look elsewhere for better service.
  • Reviewer
    Location
    Wembley
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible Customer service
    You can Only add One service at a time
  • Reviewer
    Location
    Northolt
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service is absolutely atrocious I get no access to the wifi whatsoever and all in all, I’m genuinely so disappointed and upset about it as I really need this wifi to work for my work and academic reasons. I have to waste money to switch because your systems don’t work. Actually so angry about it.
  • Reviewer
    Location
    Richmond
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Deplorable service! Disgusting wi-fi! Waste of money! The management of the company is so bad that employees don't know what they are doing. By mistake, they turned off the Internet at our home without warning, and they have not been able to connect for the second day. I bought Wi-Fi on Demand because I have to work from home - a waste of money. Every half hour, you need to re-login; the speed is very plodding. We have the same problems with business! For ten months, no one from the company, even the top management, could figure out the connection errors made by their own employees! Every day starts with calls to BT. Avoid this company!!!
  • Reviewer
    Location
    London EC1
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    What a rubbish experience and waste of money. Worked for all of an hour and then vanished. I wish I had read the reviews before I signed up. Since I had no internet, however, and was relying on my phone it wasn't so easy.
  • Reviewer
    Location
    Bath
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful! Absolute waste of money. I would have preferred to put no stars as my rating. Only able to access the internet for very short periods of time before loosing the connection. I wish I had read these reviews before buying 30 days of nothing
  • Reviewer
    Location
    Bournemouth
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is quite honestly the worst experience I've ever had in any form of service. I signed up for bt hotspot WiFi and at first was pretty good. Not the best but manageable for my needs. But then after my first monthly payment, on that same day I completely lost signal. I managed to find some WiFi and made a written complaint. Oddly enough my WiFi came back on 6 days after the same day I received the email back from the two working day reply policy they have. And told me to contact the technical department. Well after I had been reconnect anyway, all I've experienced is disconnectios, and has been gradually getting worse and worse. Today I have been disconnected at least 20 times. And the connection is extremely weak at the moment. It can't even load a picture on a webpage. If tried all sorts of routes to complain. Was advices to a link on there complaints page ironically it disconnected as I was trying to do this. Eventually got on hoping I could do a simple email complaints. Oh know just found automatic questions that had know relevance to my complaint about the hotspot. I've now left 12 email complaints hoping this will annoy them as much as I'm currently annoyed. I even disconnected twice trying to write this. It seems that they lure you in then bang a first payment happens than all goes downhill from there. I have to say, I am shocked that a national company are able to still operate in this way given the amount of complaints they obviously receive. I could understand it if I was paying £5 per month, but £26 for hotspot not to properly work?! Why even have the service if it's that bad. It's obviously a scam of some description. This needs investigation surely. There is acts in law that should prevent these things from happening. especially when money is being paid for a service.
  • Reviewer
    Location
    Cumbria
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!! I paid for a daily internet on demand, I could save myself the money and trouble! Problems to access the internet, problems to log in, once connected it keeps disconnecting all the time without any reason, and loading any page takes ages! Basically after 2 hours of trying to check my email I havent managed to do anything. Worst service ever!
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    O/O never ever buy anyhing from them, total scammers, no bill in email where you can track your ID.20£ for nothing but angry for trusting them.
  • Reviewer
    Location
    Bicester
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I bought 5 days as we were on holiday near Buxton in the Peak District. A hotspot came up and I thought it would be a good idea to save using my phone and incurring extra charges. What a mistake. A total waste of £20. Absolutely useless.
  • Reviewer
    Location
    Bedford
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I paid for hotspot to tide me over while I wait for new home connection (not bt cause of price and delay) but need internet for work. FFS literally have to log back in every 30 seconds cause connection drops?
  • Reviewer
    Location
    Surrey
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As I was in the process of moving house and didn't want to have to subscribe to another 12-month BT contract I decided to try out the service as it was cheaper than being on the rolling BT Infinity contract.

    After about 2 weeks use, what a waste of time. The connection is very unreliable, despite my Wifi scanner picking up about 5 different APs and the connection having full 5 bars. The response time can go into the 3+ seconds with packet loss as high as 75%.

    My iPad on 4G is more reliable than this.

    If like me you need to work from home, don't rely on this...a carrier pigeon would be quicker.
  • Reviewer
    Location
    near scarborough
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I try to use hotspots when in the West and North of Scotland. Used to be O.K. Not always there but once you connected, it was not too bad. Now in the last 12 months the message comes up every time "cannot connect". I have moved my locations but clearly the hotspots have weakened to the point of uselessness. Now almost a waste of time. So called Super Hotspots, well there is one about 150 metres away and I cannot even get a signal. Did they give up or do they turn everything off when they shut the office door at 5p.m.?
  • Reviewer
    Location
    275 Ashley road Poole
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very poor customer service and rude staff I was asked to transfer me to talk to manager but unfortunately the manager was a lot worse then stuff
  • Reviewer
    Location
    Hampshire
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The absolute biggest piece of trash I have ever come across. Back up to my mobile for meetings. Never have I come across anything as poor as this. Avoid like the plague.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is not a Wifi, this is a prank.
  • Reviewer
    Location
    manchester
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    just bought 5 days....wish i hadn,t soooo ssllooowww...i,d rather watch paint dry...i can,t use this ,,,,determined to get my money back after only 20 minutes ..DO NOT WASTE YOUR MONEY ON B,T.
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Christ. It's 2020. At £7.99 for a days usage you would think it would work like even Elon Musk could depend on it. But no, it's more like an artificially intelligent spiv. It's the Arthur Daley of internet connections.

    Got me out of a jam though...
  • Reviewer
    Location
    Glasgow
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Possibly the worst wifi hot spot! complete waste of money! I spent £40 of this hot spot and it cuts out constantly and sometimes wont rejoin! Much better just topping up your mobile data than using BT Wifi Hotspot!
  • Reviewer
    Location
    Sir John Moore Barracks
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Great on the first week. Now onto the 4th day of second week. Keeps cutting off signal almost non existent whether i am indoors or outdoors. Now this morning cant even connect. Dont bother waste of money
  • Reviewer
    Location
    Sir John Moore Barracks
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Reviewing Date Ratings
    Have to disable WiFi, wait 5 seconds, re enable WiFi, wait 5 seconds, go to Google, fall on landing page, select WiFi, click login, wait 5 seconds then try to go online. Sometimes you have to do this 4 times, a session may last only 20 seconds until you have to repeat the above process. I often have more than a dozen used login tabs after a half hour of internet use. Customer service admit how bad it is. Word of note - the contract is unfair under the 1974 unfair contracts act - compensation cannot be limited. You will get your money back if you quote this and consumer protection act and sale of goods act(services(fitness for purpose).

    To sum up; a bad, slow, unreliable, infuriating service with no guarantee in the contract except that you pay the fee even if the service is not provided. Contract is wholly invalid, further to that the contract is in broken English with multiple spelling, grammar, syntax and denotation errors.
  • Reviewer
    Location
    Sir John Moore Barracks
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet service ever. It’s been 4 days that I cannot connect to the wifi. You guys take money monthly without any hesitation but you don’t provide satisfactory service. Very high price comparing to your service. Awful internet till date. WORST internet ever.
  • Reviewer
    Location
    UK
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have to disable WiFi, wait 5 seconds, re enable WiFi, wait 5 seconds, go to Google, fall on landing page, select WiFi, click login, wait 5 seconds then try to go online. Sometimes you have to do this 4 times, a session may last only 20 seconds until you have to repeat the above process. I often have more than a dozen used login tabs after a half hour of internet use. Customer service admit how bad it is. Word of note - the contract is unfair under the 1974 unfair contracts act - compensation cannot be limited. You will get your money back if you quote this and consumer protection act and sale of goods act(services(fitness for purpose).

    To sum up; a bad, slow, unreliable, infuriating service with no guarantee in the contract except that you pay the fee even if the service is not provided. Contract is wholly invalid, further to that the contract is in broken English with multiple spelling, grammar, syntax and denotation errors.

    One thing can be relied upon about this service: that it cannot be relied upon. Get your money back!
  • Reviewer
    Location
    Wellington
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Paid for 5 days connection to a bt hot spot because I had some work that needed my laptop.
    The service has been virtually unusable, had to login multiple times. Lost all of my work now
    What a rip off, complete waste of 17.99
    Will not be using bt products again
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Very unreliable. Works then doesn't work then works again.
  • Reviewer
    Location
    West Midlands
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Lately the service has been very poor. Seems like 50% of the time I cannot connect to the internet.
    Had very good Customer Service a few weeks ago regarding my account - staff are great but connection can be egregioous.
  • Reviewer
    Location
    Ardglass
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waste of money. Signal is strong enough to sign up. Sign-up impressive. Very responsive. Since then. Max 2 mins. Low powered signal. Signed up for 1 month based on the speed of the marketing page. Won't do it again.
  • Reviewer
    Location
    Brandon
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Maybe works half the time. Won't stay connected for very long. I would hope to pay for a full month of the internet with the price it was that it would be decent speed and reliability that's a lie. I feel scammed out of my money. Don't purchase unless absolutely necessary and maybe then look for other ways to get internet.
  • Reviewer
    Location
    Grays
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting quality of connection, I'm paying for wifi to keep on disconnecting won't let me login through my phone for the most of the day, I have to wait around until it finally decides to conne t and thats with full bars, I beg you pay for a decent broadband, sadly virgin media isn't avaliable in my are so I had to use this garbage, never again, wish bt went bankrupt
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Scam. Paid for one day pass to have internet for a job interview. It never connects. Never was able to log in for my interview and ended up calling the recruiter by phone. This is not WiFi, it is pure scam.. Waste of money
  • Reviewer
    Location
    Bermondsey
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This a pure scam, as soon as you buy more than one day package it doesn’t work anymore! I don’t know how it’s possible that this service is still up! Police should investigate about
  • Reviewer
    Location
    Scotland
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    If you have ever had BT broadband and don't any longer then DO NOT buy the packages from the hotspot use your old details to access the hotspot, i had BT broadband 2 years ago then one day a hot spot was installed around 50 yards from my property so one day i tried to use my old details (Bt account) and it connected me with no issues now i don't even pay for my internet and further more install BTwifi app when out and about it connects you straight away no signing each time you want connected, The connection to the hotspot allows me to watch videos online and even use it to play games online, I connect my pc to the hotspot then turn my PC into a Virtual Hotspot so everyone in my home can use the internet.
  • Reviewer
    Location
    Goole
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    Broadband barely ever works no matter where we place the WiFi. Even if it does work, it's only ever slightly working thus being almost pointless, this has led me to having to burn through mobile data and completely drain it resulting in purchases for what I should already be able to do and not need to put phonecalls before the WiFi, I'd rate 0 stars if I could. Hate BT wifi with a passion
  • Reviewer
    Location
    Bradford
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Absolutely terrible.
    After taking £39 this set up can't keep me online for more than 5 minutes without knocking me off.

    I'm sure there will be no refund available. Just don't waste your money with this scam

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).