115 Customer Reviews over 3 pages
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- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-05
- Comments
-
Have to disable WiFi, wait 5 seconds, re enable WiFi, wait 5 seconds, go to Google, fall on landing page, select WiFi, click login, wait 5 seconds then try to go online. Sometimes you have to do this 4 times, a session may last only 20 seconds until you have to repeat the above process. I often have more than a dozen used login tabs after a half hour of internet use. Customer service admit how bad it is. Word of note - the contract is unfair under the 1974 unfair contracts act - compensation cannot be limited. You will get your money back if you quote this and consumer protection act and sale of goods act(services(fitness for purpose).
To sum up; a bad, slow, unreliable, infuriating service with no guarantee in the contract except that you pay the fee even if the service is not provided. Contract is wholly invalid, further to that the contract is in broken English with multiple spelling, grammar, syntax and denotation errors.
One thing can be relied upon about this service: that it cannot be relied upon. Get your money back!
- Location
-
- Location
- brighton
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-02-14
- Comments
-
I had lived in Manchester, Hongkong , macau and now the 4th years in Brighton, I can swear that BT wifi is the WORST idea ever. I never made any feedback for anything, not hotel stay not restaurant BUT i have to make feedback now TO LET PEOPLE KNOW that PLEASE DO NOT USE BT fon, not talking about downloading or loading either movies or video, but GOOGLE TRANSLATE, it took me at least 15 mins to load. Yes !!! 15 mins for google translate or any web page. As a student, there are tons of work to be done daily and with 'Speed' like that its killing me! Please DO NOT USE IT. HIGHLY NOT RECOMMEND.
- Location
-
- Location
- Cheltenham
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-12-22
- Comments
-
Once you sign up and pay, you’ll never be able to use the internet as you just won’t get any signal. Seriously - avoid at all costs.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-04
- Comments
-
Terrible. Constantly cut off, staff very unhelpful. Felt as though there was never any progress
- Location
-
- Location
- Cornwall
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-12-30
- Comments
-
First and last time. What a rip off. Slow, regularly losing connection causing me to lose work, streaming anything was impossible, and £18 for the privilege. My free WiFi on the MegaBus coming down here beats this service hands down.
- Location
-
- Location
- Glasgow
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2016-03-22
- Comments
-
terrible service. I opened a bt wi-fi account setting the card payment - never had a problem with that card before- after three months I received an absurd paper bill because for some reason the card wasn't accepted. But they did'n give me an email notice or something, just sent the bill. so I set the online payment again, calling the customer service. one month later another paper bill plus the charge for the late payment. stay away from them
- Location
-
- Location
- Cardiff
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-06-29
- Comments
-
Great on the first week. Now onto the 4th day of second week. Keeps cutting off signal almost non existent whether i am indoors or outdoors. Now this morning cant even connect. Dont bother waste of money
- Location
-
- Location
- Glasgow
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-03-25
- Comments
-
Keeps dropping off, costs 40£ and I need to relogin after 30 seconds of internet, sometimes it’s not connecting for a whole day, keeps dropping off when turning phone screen off, very frustrating, very very very expensive for what it deliveres, do not buy this!
- Location
-
- Location
- Edinburgh
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-10-24
- Comments
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This is not a Wifi, this is a prank.
- Location
-
- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-13
- Comments
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DO NOT USE. WARNING. DO NOT USE. THIS IS A WASTE OF MONEY. I AM PAYING AN UNBELIEVABLE AMOUNT OF MONEY TO THESE CON ARTISTS.
THE UPLOAD AND DOWNLOAD SPEED IS LESS THAN 1 MB A SECOND. I HAD BETTER CONNECTION IN THE EARLY 90'S. DO NOT USE.
MY WORK REQUIRES A HIGH SPEED CONNECTION, AND THESE JOKERS HAVE QUITE LITERALLY COST ME THOUSANDS OF POUNDS DUE TO THE UNSTABLE CONNECTION. CONSTANT DISCONNECTION, SOMETIMES NOT WORKING FOR DAYS AT A TIME.
I WOULD NOT USE THIS IF YOU PAID ME. EXCUSE MY LANGUAGE, I JUST CAN'T BELIEVE THIS IS EVEN LEGAL. THEY ARE SELLING SOMETHING THAT DOES NOT WORK.
AVVVVVVOIIIIIIIIIIDDDDD! DON'T SAY YOU WEREN'T WARNED!
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-06-08
- Comments
-
I strongly recommend NOT to use it as I have been using it for the past 5 days and every single day I have been experiencing connection problems even though it says that it is connected. Scam.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-24
- Comments
-
Christ. It's 2020. At £7.99 for a days usage you would think it would work like even Elon Musk could depend on it. But no, it's more like an artificially intelligent spiv. It's the Arthur Daley of internet connections.
Got me out of a jam though...
- Location
-
- Location
- 275 Ashley road Poole
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-12-17
- Comments
-
Very very poor customer service and rude staff I was asked to transfer me to talk to manager but unfortunately the manager was a lot worse then stuff
- Location
-
- Location
- W4 5DR
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-11
- Comments
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I can not recommended BT. It is actually one big mistake. Signal cuts off every day. No signal available for 3-4 hours a day guaranteed.
- Location
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- Location
- Leicester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-01-06
- Comments
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just don't, you'll thank me later
- Location
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- Location
- West Midlands
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-07-19
- Comments
-
Lately the service has been very poor. Seems like 50% of the time I cannot connect to the internet.
Had very good Customer Service a few weeks ago regarding my account - staff are great but connection can be egregioous.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-02
- Location
-
- Location
- brighton
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2023-02-17
- Comments
-
TERRIBLE!! Do not buy. Not only is the connection slow, its not even full bars. Thats bad in itself but the worth part of this all has to be 100% be that IT LOGS YOU OUT FREQUENTLY. At random times it will just turn off and you have to go into your settings and log in ALL OVER AGAIN. I bought for a day and within the first two hours i had already logged in 10 different times because it kept going off! Avoid at all costs.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-10-28
- Comments
-
It's a scam, paying BT 17,99 for 5 days I feel I got scam it never work, even when it works speed is so slow can't even open an email to check, what wast of money paying for BTwifi-Fon DONE BUY IT better go get sim card and pay for internet future on local store 1 pound for sim card 15 to20 pound internet free for 30 days and it works
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-27
- Comments
-
Internet connection keeps dropping
- Location
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- Location
- Glousteshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-01
- Comments
-
This is the worst thing ever made ever. If I get ten seconds of wifi on this I'll pull my fingernails off with pliers and swallow them whole. And we have infinity 2 and it can't even have the wifi not lie to me. No I am not connected to wifi. Don't pretend I am. Often I have to turn of my wifi and turn it back on.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-27
- Comments
-
Terrible stability, slow connection and impossible to hold a connection on, can't play any online games because the games will disconnect instantly or give me 300+ ping and keep on climbing till the connection just stops and I disconnect, it's atrocious and the only reason I haven't switched is that no one else supplies to this area. Worst part is I'm paying for way more upload and download than I am getting, have their most recent hub and most expensive package and this problem still happens.
- Location
-
- Location
- Portsmouth
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-06-07
- Comments
-
It's a scam, through and through. DO NOT PAY FOR BT-FON OR YOU ARE BEING RIPPED OFF. Pay for bt WiFi? You can use WiFi and fon, but connect to fon and pay? You're only allowed to use fon. It's the same prices, same login, they just like to mislead consumers.
The most egregious part is that your net may be fine, but if you get a 30 day voucher, they will flip the throttle to the max, to the point where I can't even access this website.
You can test this yourself. Pay for 1 hour, do a speed test, log out, login your 30 day account, and magically, your speeds will plummet to the ground. Swap back to your 1 hour account and magically the internet is fast again.
They scam you into paying for more time, trying to save money, and once you're hooked, they cut off the service and tell you where to shove it
- Location
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- Location
- Worcestershire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-12-03
- Comments
-
Terrible. You can't even set a custom DNS on their home hubs. And overall terrible speed.
- Location
-
- Location
- North London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-21
- Comments
-
so disappointed. Constantly cuts off. It cant remember your log on details and there are chunks of time when you cant connect at all. You call BT and they say 'its not us' even though they present it as part of their offer when you purchase. It's called BT-with-FON after all. No help or call number on the user interface. Have paid a fortune for 5 x 1 days and spent half the time writing in my password because it costantly cuts off. You cant even use it listen to the radio without dropping off the air. This is a poor advertisement for BT for anyone considering signing up for a longer contract.
- Location
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- Location
- Nottinghamshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-09-07
- Comments
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I can not recommend BT highly enough. I have been a customer of virgin broadband for many years. I would have weekly problems, hours with no internet and “glitchy” internet. I was nervous to move supplies but a neighbor recommended and I can’t believe I waited so long to move! I get WiFi in every room with no glitches at all! I can’t telk you what the technical support is like (Virgin’s was terrible!) because I haven’t had to use it in 10 months!! I urge everyone to move!
- Location
-
- Location
- Hampshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-11-30
- Comments
-
The absolute biggest piece of trash I have ever come across. Back up to my mobile for meetings. Never have I come across anything as poor as this. Avoid like the plague.
- Location
-
- Location
- Cornwall
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-03-03
- Comments
-
Absolutely rubbish. I have full signal thanks to a long range antenna. My computer connects without issue (generally) but I am still unable to connect. For what ever reason it is only usuabkr about 33% of the time. Don't waste your money on it!
- Location
-
- Location
- Glossop
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-07
- Comments
-
If I could give zero stars I would - horrendous service, awful signal reliability, condescending and unhelpful staff, avoid at all costs!
- Location
-
- Location
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-06-20
- Comments
-
Totally a waste of money bt are a rip off as they always have been won't be getting any of my cash anymore I can watch a film on my phone but won't let me play my online game.
- Location
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- Location
- eastleigh
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-05-12
- Comments
-
i pay for the 12 month contract called up btwifi to find out date of payment and thanks to the great customer service I was able to change the date and move 2 months payments into a month after, only complain is the speed, 1mb/s for download and 6m/s for upload why is upload higher and if I could get a better speed that would be amazing as some files take ages to download if they are 1gb or more.
- Location
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- Location
- hampshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-08-22
- Comments
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30 years of excellence - thank you
- Location
-
- Location
- Bradford
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-03-17
- Comments
-
Absolutely terrible.
After taking £39 this set up can't keep me online for more than 5 minutes without knocking me off.
I'm sure there will be no refund available. Just don't waste your money with this scam
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-18
- Comments
-
Just awful! Bought the 30 day package for £39 and haven’t had a day yet we’re I haven’t been cut off or unable to connect. It even managed to cut me off half way through this review as if it knew what I was writing. Don’t waste your money on this truly awful product.
- Location
-
- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-03
- Comments
-
BT wifi! I was told by BT was what I had paid for was someone else's Internet and the speed of it all based on if that person was using there Internet and all this was in the small print.
Awful. I was refunded my remaining time. The service provided was a rip off and the customer service was average.
- Location
-
- Location
- Bristol
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-04-19
- Comments
-
Constantly disconnects. Slow. Unreliable. Very, very overpriced for what it is.
- Location
-
- Location
- Wales
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-05-05
- Comments
-
The worst broadband provider I have ever been with
WiFi drops out completely all the time and bt always insist I need an engineer who comes over and says nothing is wrong..
Wifi speeds are always dropping to under 3 when promised fiber speeds.
Have made complaints over and over and have been promised compensation but never heard back. Will be leaving for sky asap.
- Location
-
- Location
- Sunderland
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-05-04
- Comments
-
Strong signal when you make a payment. After that nothing total rip off don't bother. Why are B T making money from a hub which is available to owners first then us idiot's paying B T for using another person s hub!!! Never again but
- Location
-
- Location
- Glasgow
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-16
- Comments
-
Possibly the worst wifi hot spot! complete waste of money! I spent £40 of this hot spot and it cuts out constantly and sometimes wont rejoin! Much better just topping up your mobile data than using BT Wifi Hotspot!
- Location
-
- Location
- Goole
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-03-23
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).