3,590 Customer Reviews over 359 pages
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- Location
- Corwen
- Reviewing
- BT
- Date
- 2014-08-20
- Comments
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I can hardly find anything positive to say about this service provider as of now.
Firstly let me mention the engineers, they're hardly competent at performing their installations job, we recently moved home and wanted the fastest package possible, sure we have that but at the expense of half-trained engineers. They proceeded to go forward with the installation without any regard for the previous installed line, absolutely no testing was done whatsoever.
We called them on this regard several times, once in a friendly manner explaining the issue. I was informed that they would be running tests and would get back to us shortly, being a patient person I waited 2 days (no call came through), after those 2 days we contacted them again, this time we got through and managed to get information regarding the issue.
We got informed they would be sending an engineer out by Tuesday, sure Tuesday came, no engineer came. We contacted them, yet again, we were informed that no engineers were active that day. Surely common sense tells us that they should've checked the schedule in the first place. Evidently not. (An engineer will be sent out Thursday - So they say). The entirety of this issue could have been avoided if they tested the line in the first place. Just to add even more annoyance they send the bill. I'm adamant on refusing to pay this until I've actually had some service worth paying for.
Had I known that the service provider was this poor in my area I would've avoided them entirely
I will be more inclined on writing a far more friendly and accurate review once I've actually experienced some services.
(Sorry to those of you reading this review - I know it is rather long and detailed)
- Location
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- Location
- glasgow
- Reviewing
- BT
- Date
- 2014-08-19
- Location
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- Location
- Guildford
- Reviewing
- BT
- Date
- 2014-08-17
- Comments
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I have had to go thro 3 x 45 minute plus telephone calls with customer service all to no effect - On speed test I normally get less than 1 Mbps often less than 0.5 - My plan i.to contact trading standards ii. issue claim in small claims court for refund for broadband charges since start of contract. Plus comp for my time on phone. I would NEVER recommend BT Broadband to anyone. In ratings I would suggest negative ratings because I so resent even giving them 1 x star
- Location
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- Location
- Stockport
- Reviewing
- BT
- Date
- 2014-08-16
- Comments
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Bloody disgusting we ring up a call centre worker hangs up so we report on facebook. Then next day ring in again and we are told we will be compensated !, then when it's eventually fixed you say you don't count weekends even though we are paying for those days and you don't count the day I reported on facebook and the same day your call centre worker hung up. Then today I explained my mum has been with you decades and will leave the reply was if you decide to that's up to you !!! Great thanks !! So 5 days no phone no internet and no great customer service. Do you want to retain your long time customers ? Who haves been with you many decades? Clearly not then when we contact to explain on facebook they just delete posts. Terrible customer care
- Location
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- Location
- huntly
- Reviewing
- BT
- Date
- 2014-08-16
- Comments
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staff rude and unhelpful.viewbox needs new ariel as will not work with sat dish.was told should have read small print.phone has no caller display or answer phone any more again was told to read small print.kept waiting on phone when trying to explain my problems.what a hassle don't go there
- Location
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- Location
- Ilford
- Reviewing
- BT
- Date
- 2014-08-15
- Comments
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I would echo most of what people have already said regarding BT. The broadband worked for 2hours and then stopped. The customer service is also terrible. The staff are content trying to defend the poor service and don't listen. I switched to Virgin and I am glad I did. I had to cancel on 3 occasions as the service was still running.
- Location
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- Location
- Reviewing
- BT
- Date
- 2014-08-14
- Comments
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Sick of BT They have given me a lousy £3 refund for doing without Broadband for over a week and nothing previous times when it has gone off. They come up with lots of excuses but never refund properly. So much for customer care. I shall not be usuing them again and I say to everyone who reads this, that they are a rip off, over priced, and provide no service. END OF.
- Location
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- Location
- Devon
- Reviewing
- BT
- Date
- 2014-08-12
- Comments
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Customer Service and ability to deal with problems is a disgrace from their Indian Call Centre It a service given on the cheap and it certainly shows.. Getting anything right is just a bridge too far for them. Monkey's would do better
- Location
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- Location
- Borders
- Reviewing
- BT
- Date
- 2014-08-12
- Comments
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move from sky to BT mistake slow cant connect drop in signal should of stayed with sky now stuck 12 mounths
- Location
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- Location
- Merseyside
- Reviewing
- BT
- Date
- 2014-08-06
- Comments
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They have the worst speeds for broadband, the connection consistently drops, the BT Box equipment is faulty, constantly freezing, restarting, slow, unresponsive, and Im paying £5 a month for what is essentially freeview, and to get BT Sport for free, I have to renew my contract for another 12 months, NOT A CHANCE. They also overcharged me for months on end, refunded me and then tried to take more unauthorised payments to the extent my bank blocked them no matter what I said because of the amount of refunds to me. Then they tried overcharging me, charging me for a late payment when it was 3 days early, then they kept disconnecting me about once every 1/2 weeks even though I was paying monthly, charging me £25 to reconnect me then charging £2 to pay online even though my bank blocked their direct debits because they kept taking unauthorised transactions out the account and they act strongly on theft and fraud. Apart from the latest advisor Ive spoken to (must be about 80th!)who was appaled at how I'd been treated, each and every other one could barely grasp the english language and were rude and it was a horrible experience everytime. I have never felt so stressed with a company before, just dont risk it!
- Location
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