3,590 Customer Reviews over 359 pages
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- Location
- Liverpool
- Reviewing
- BT
- Date
- 2023-11-01
- Comments
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Been with them for years and price kept creeping up, up to £68. Decided to leave a few days before the contract was up, was told I had to give 30 days notice even though I’m not cancelling early, I’m just leaving as it’s the end of the contract, horrible, rude and unhelpful customer service, save yourself the hassle and don’t choose BT.
- Location
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- Location
- Portsmouth
- Reviewing
- BT
- Date
- 2023-10-25
- Comments
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I would give -0 if i could , I am surprised how this sort scamming awful company still surviving , People need to stop bothering with this company anymore and look for other better providers who
actually know the technical faults , how to solve them within 12 hours , its been over 3 weeks and in portsmouth City area NO Crappy BT service and the people on the other side have skills or knowledge what they are talking about , DISGUSTING I|DIOTS.
- Location
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- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-10-25
- Comments
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Rude, unhelpful, late, poor workmanship, can’t deliver in the speeds they promise
- Location
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- Location
- Plaistow
- Reviewing
- BT
- Date
- 2023-10-25
- Comments
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It is a worst broadband. They are cheating costumers. Dont trust them. And comparing to other broadbrands the speed is very low
- Location
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- Location
- Windsor
- Reviewing
- BT
- Date
- 2023-10-24
- Comments
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Their business practices are extremely dishonest if not outrightly fraud. They are the kind of business where you need to read every line of thousands of lines of TnC before signing the contract.
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2023-10-23
- Comments
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Used to be great but the last year has been appalling. Try and do everything but help. Paying through the nose for their service and end up with speed less than 1% advertised. Just don't bother with them.
- Location
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- Location
- Bushey
- Reviewing
- BT
- Date
- 2023-10-19
- Comments
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Worst telecom company ever. We are moving out of town and have been told that we owe a £500 penalty to close our account despite being up to date on all payments? Outrageous! Virgin does not slam their customers like that. Once your contract ends I recommend that you choose ANY other provider in the UK (i.e., Orange, Telefonica, Vodafone, Deutsche Telekom, Telenor Group and Virgin Group). Or if you are looking subscribe, DON'T! They do not care about you as a customer and only want your money, and they will screw you to get it.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-10-18
- Comments
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Awful, awful, awful.
The network is so unreliable, we had trouble with it and when I phoned to get it sorted they had tried to charge me extra £60 for apparently not paying 2 months. I’ve kept up to date will all my billings and subscriptions for this stuff. I find it absolutely ridiculous.
Don’t go anywhere near this company!!
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2023-10-17
- Comments
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Total joke I knew after 11/2 days so cancelled was told still need to pay £58 as in house I said put report in to offcom asked for name tried again reconnected AGAIN 36hours stopping at 31% THREE TIMES virgin uploaded at once.
Cancelled AGAIN got to wait 4week to return router.gonna call me in Three week to try to resolve DEFFO dealing with wrong bloke if they take me on.fitst thing you should do OFCOM THEN FINACIAL OMBUDSMAN take names and dates of callslasty small claims court.
SHIESTER COMPANY.NO STARS AWARDED
- Location
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- Location
- 1 High Street, Edwinstowe
- Reviewing
- BT
- Date
- 2023-10-15
- Comments
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They claim that they have unlimited unbreakable WiFi? Don’t even bother! It’s all just a false advertisement. Not a day passes and I regret using BT. It doesn’t even manage to stay online for 24 hours before breaking. Absolutely horrific. Rate a 0 or lower if I could
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.