3,292 Customer Reviews over 330 pages
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- Location
- inverness
- Reviewing
- BT
- Date
- 2022-03-28
- Comments
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Awful! please if your looking for a new network stay as far away from by as possible the speeds are horrendous and reliability is just as bad, as for customer service we’ve tried getting in-touch about the speed multiple times and all they did was send us a new wifi hub, exact same model as before and just as slow. i would not recommend
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-03-17
- Comments
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If you are a business PLEASE PLEASE PLEASE stay away from BT, because of their mistake I got the contract cancelled and they want me to pay almost a £1000! This is just an easy way for them to rip people off, and this happened to other business I know too!
Of course they can’t get access to any recorded call that would show I am in the right position!
PLEASE PLEASE PLEASE DO NOT USE BT AT ANY COST
- Location
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- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2022-03-16
- Comments
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This company is an absolute joke. They charge way higher prices for the absolute the same broadband other companies will offer in your area. You purely pay for the name here and nothing else. Customer care is none existing. I asked if I can downgrade my contract as I don't have the need for for fibre any more (and not that the fiber optic works 100 % either because IT DOESNT, and NEVER HAS SINCE DAY 1!!!) Stay away.
- Location
-
- Location
- Berkshire
- Reviewing
- BT
- Date
- 2022-03-14
- Comments
-
Terrible customer service and overall experience. Difficult to speak to an actual person, then they do something totally different to what was discussed in the call. No apology for countless screw ups on their side. Clueless with no idea.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2022-03-10
- Comments
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We living in first world country with 5th world country internet speed and BT says for our upload speed 0.4 this is what we offer and what you can get for 40.00 a month avoid more than a virus
- Location
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- Location
- Slough
- Reviewing
- BT
- Date
- 2022-03-10
- Comments
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Broadband speed and reliability are as advertised, without delays or disruptions in service.
However, if you want to cancel your contract beware that if your cancellation date falls even one day into the new billing cycle, you will be charged the full months amount. God forbid you cancel the DD because you will get a CHEQUE!!! Never had the same problem with Hyperoptic or Virgin, unfortunately these two did not provide their service to my area at the time as I would have gone with them instead. To sum it up, there are better otpions out there, pick anything but BT.
- Location
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- Location
- Penzance
- Reviewing
- BT
- Date
- 2022-03-10
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-03-05
- Comments
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BT is one of the big providers, so service and speed are okay. Customer service has been okay too - when the engineer finally did come out, they actually managed to fix our problem.
However, prices rise a lot each and every year (and they’re most definitely not currently even trying to support their customers during a cost of living crisis, because they just emailed to say that from April 2022, they’re increasing their prices well above and beyond the Consumer Price Index rise, to perfectly co-incide with the new tax (levy), rise in the gas price cap , and many other cost of living issues). BT only cares about profit and not its customers. Sadly, there aren’t that many providers to chose from. I wish they cared more and didn’t increase their prices by so much at this difficult time for so many.
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2022-03-02
- Comments
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Appalling experience, we've had continual issues with BT for the three years we've been with them, we'll log an issue and they keep closing the ticket without resolving the issue. I work from home full time and have been hotspotting my mobile data for the last week. They've done so little to try and resolve this
- Location
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- Location
- PRESTON
- Reviewing
- BT
- Date
- 2022-02-27
- Comments
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So this review is about how long I have to wait for an appointment to fix a fault 3 weeks what a joke. I hope the speed is ok or they will be getting binned and back to virgin media
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.