3,590 Customer Reviews over 90 pages
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- Location
- London
- Reviewing
- BT
- Date
- 2017-05-25
- Comments
-
Quite frankly - a very poor overall service with support staff unable to answer the most basic of questions. Fault response - expect 24hour delays even when dealing with business accounts. It's honestly disgraceful how BT can monopolise the internet hardline service with no real comeback on poor service.
- Location
-
- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2020-04-11
- Comments
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I have been with BT for a number of years, since I moved out, and have always had broadband with BT. We are now moving house so we had to cancel for the short term as we are moving back to my parents. Because of the covid-19 outbreak everything has been put on hold. Having only beenndisconnecred for 1 week I called BT to ask if we could temporarily re connect, taking into account the current situation. They said there was no way they could do that and all I could do was sign up for a 24 month contract. I would have thought they could help out loyal customers but obviously not. I wont ever be using BT again.
- Location
-
- Location
- Iver
- Reviewing
- BT
- Date
- 2018-07-29
- Comments
-
Left BT years ago. Went to Sky but found badly affected by the weather so moved house and changed to Virgin. Price doubled at end of contract so was recommended to BT. Have a bundle and nothing but problems. TV channel choice is rubbish. You absolutely have to have unlimited broadband to operate properly despite being told basic package would be fine. Sometimes you get someone who knows what they are talking about, but generally you get an idiot who cannot solve an issue and just makes it up as they go along. Bitterly regret returning to BT as, if anything, worse than it used to be and now stuck with a long contract.
- Location
-
- Location
- Castleford
- Reviewing
- BT
- Date
- 2016-10-29
- Comments
-
Worst broadband company ever, internet constantly have issues with speed dropping and no service at all sometimes, phone customer service only for them to lie to you and say they will send someone to fix the problem only for no-one to turn up. I would not be renewing my contract and the only recommendation i would give is avoid at all costs
- Location
-
- Location
- BRECON
- Reviewing
- BT
- Date
- 2017-11-07
- Comments
-
well where do i start?! firstly i did not even get my BT TV and internet. had to cancel after 1 week of ordering,
i had placed my order over the phone with a lovely man, and unfortunately thats where all my problems started. he had told me my order went through fine, i then called on the saturday to see when it gets delivered, to my shock i found out that the TV never went through (i would never of known if i didnt go on the live chat), this woman then rang me very rude, telling me if i want tv i have to wait for an extra week, she then said she will call back sunday at 6pm after i finish work, she then rushed me off the phone not letting me talk and HUNG UP ON ME.. well it got to sunday 730 still no call so i contacted them again. he said she had not bothered even noting the account for them to call me, he then assured me someone will call me 6pm monday. well here we are now tuesday at 630pm still not had a call so i contact again for the 3rd time. this time i got passed from person to person, none of which actually helped me they just kept saying 'i'll pass you on to so and so and they can help'. well it then took them 50 mins to actually type a message to me. and what he came back with is 'can someone just call you tomorrow about this'. the result ended in me and him arguing over the chat as he would not allow me to cancel my order he said 'ill just call you in the morning and you can speak to someone then'. i was extremely angry then after getting passed to so many different people they were getting ruder as they passed me to each person. it took me nearly 3 hours to cancel my bt. cant imagine the problems i would of had if i didnt contact them that initial day. worst customer service i have ever known, all members of staff was rude to me. would not recommend to my worst enemy. shams of a company. i would recommend people to leave the company rather than join it.!
- Location
-
- Location
- Hove
- Reviewing
- BT
- Date
- 2016-06-29
- Comments
-
I moved to a house that had been already using BT for a couple of months. The service got broken 2 weeks ago. We have contacted BT several time and every time they gave us different reason and different expected date to fix the issue. It has been two weeks now with no explanation from them. It is irritating and i would never every recommend BT for someone else.
- Location
-
- Location
- Hampshire
- Reviewing
- BT
- Date
- 2018-09-18
- Comments
-
It’s really horrible and poor service . I move from London as well I call one customer assistant just change and not inform enginier for change Bt connect again I called them what happen I don’t have internet connect . Then another assistant told me it’s only change Adress mention your profile not move your line mention . As well they gave me new contract but without internet . They told me it will be connect inside 24 but not next day I call them every body just only talk with me just 1 minute then cut call , I am really tired , when I told I wanna leave then they stay with me long time without cut my call . Never join with Bt , expensive even poor service .
- Location
-
- Location
- Cambridge
- Reviewing
- BT
- Date
- 2014-12-09
- Comments
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I was charged £130 for a new line even though I had an active line .their customer service is a waste of time, they do not listen they talk like Robots. I am waiting for the end of my contract then I wiil leave BT and never consider them ever again.I will make sure none of my family or friends use them.
- Location
-
- Location
- Chester
- Reviewing
- BT
- Date
- 2023-02-25
- Comments
-
Using BT has been one of the worst experiences as, they have lied to us several times saying our internet is fixed so they can get paid. They lied to me and said my internet was fixed when it won't work at all.
- Location
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- Location
- Stratford on Avon
- Reviewing
- BT
- Date
- 2015-03-28
- Comments
-
BT, Bt when will you begin to become the leader in communications. I wish I could tell Sid how crap you have become since privatisation. A useless company that does not want customers. I am constantly surprised as to why customers do not move from BT. On a monthly basis complained about Broadband connection. Finally agreed that Router was at fault but wanted me to sign another contract before sending me another router!! Well I am in the process of moving elsewhere!
- Location
-
- Location
- high street north
- Reviewing
- BT
- Date
- 2011-11-02
- Comments
-
i pay £28 a month for this crap of mine..!! what a shame, b.t. have let me down big time. iam so annoyed..!! it wont even reach a mere 1 mbps. what a disgrace. pls help.
- Location
-
- Location
- Wirral Merseyside
- Reviewing
- BT
- Date
- 2022-05-23
- Comments
-
Absolutely disgraceful company. Tied into contract with this useless junk atm can't wait to change
- Location
-
- Location
- leeds
- Reviewing
- BT
- Date
- 2016-09-27
- Comments
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I have never come across such bad & unprofessional customer service.Ive spent hours on the phone trying to get my email address changed.I have been passed from department to the other .The English team are great the team of advisors abroad in India or where ever are diabolical.I wouldn't have anything to do with BT ever .avoid like the plague at all costs .
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2023-09-07
- Comments
-
This Wi-Fi is utterly ridiculous and so unusable what’s the point of paying a lot of money for you to barely be able to use the internet. It’s very annoying considering that I need this while waiting for my Broadband to be activated. So never ever pay for the Wi-Fi or you will regret and stress yourself out.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2021-11-24
- Comments
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Overall my experience has been good. (we haven't used it for gaming/heavy browsing)
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-01-17
- Comments
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Do not choose bt the packages are expensive compared to other phone and broadband providers.The Internet broadband was at okay speed at first and then in a couple months became slow.Just remember any call out for faults they charge.
- Location
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- Location
- leicester
- Reviewing
- BT
- Date
- 2015-01-03
- Comments
-
complete utter rubbish b.t are avoid b.t like the plaque there rubbish customer service is appalling rubbish compant.
- Location
-
- Location
- Swindon
- Reviewing
- BT
- Date
- 2015-08-13
- Comments
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I had the BT broadband,TV and phone from by for two years as they were charging the highest rate as the contract monthly was £42 per month it never did came less then £54 a month so now I have to move to my new address what happened was that I called the costumer service for cancelation of service they told me I will be charged £100 plus so I had no choice to stay instead of continue agreement they gave me new no new contract which I have to accept but I was not moving from my present property they cut my all lines and started my new contract as I moved into new property they were suppose to give me the Internet line n phone but didnot n have to wait for a month now a few weeks ago I got the line n was happy but today the line of phone n Internet isn't there so I called the costumer service and they told me it will be fixed after three working days or more by the engeneer but no fix date so I am really unhappy with BT . so I suggest to have other phone line n Internet and waiting when the contract ends I will never keep BT .its not BT it's Bad Treat
- Location
-
- Location
- Maidstone
- Reviewing
- BT
- Date
- 2019-08-06
- Comments
-
BT= BIG TROUBLE
BT is the worst company I have met so far. I have been with BT since January and since the beginning, I have told to BT to make sure if they can provide the service they were offering because I would need it. They kept saying that absolutely they could provide me and guarantee me a specific speed. Well, since January I complained as they never ever provided me with that speed that they said they would and that I was paying for. I spent so many hours to try to help them in solving the problems and having engineerings in and out, for absolutely nothing! Plus, they kept saying they would call me and they would not. I normally do not write reviews but this I really had.
BT the worst ever in service, price, and communication.
- Location
-
- Location
- Merseyside
- Reviewing
- BT
- Date
- 2014-08-06
- Comments
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They have the worst speeds for broadband, the connection consistently drops, the BT Box equipment is faulty, constantly freezing, restarting, slow, unresponsive, and Im paying £5 a month for what is essentially freeview, and to get BT Sport for free, I have to renew my contract for another 12 months, NOT A CHANCE. They also overcharged me for months on end, refunded me and then tried to take more unauthorised payments to the extent my bank blocked them no matter what I said because of the amount of refunds to me. Then they tried overcharging me, charging me for a late payment when it was 3 days early, then they kept disconnecting me about once every 1/2 weeks even though I was paying monthly, charging me £25 to reconnect me then charging £2 to pay online even though my bank blocked their direct debits because they kept taking unauthorised transactions out the account and they act strongly on theft and fraud. Apart from the latest advisor Ive spoken to (must be about 80th!)who was appaled at how I'd been treated, each and every other one could barely grasp the english language and were rude and it was a horrible experience everytime. I have never felt so stressed with a company before, just dont risk it!
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-06-02
- Location
-
- Location
- Sonerset
- Reviewing
- BT
- Date
- 2015-05-02
- Comments
-
Appalling customers service from the moment I upgraded my package in Nov 2014. Mistake after mistake, given the wrong information regarding my gift card. Had to raise two complaints with BT both of which said no to gift card, then when I raised with ombudsman suddenly BT listened to my calls and oh after all I was entitled to my voucher. This process took approx 3 months to sort.
My account was also set up incorrectly and I was billed for services I had cancelled then my monthly direct debit plan wasn't set up and I ended up on a quarterly plan having over £200 taken out without warning as my account had been set up on paperless billing (I hadn't requested this).
As a result of this I have now accumulated a large debit balance on my account. In several occasion I have come home to find my service disconnected without receiving any warning. Every time I ring I end up having a very lengthy conversation and am assured that if I set up an agreement to pay of the outstanding balance by July then my services will not be affected actin. Despite this my services have still been disconnected without warning despite me keeping to the agreement. Each time a lengthy call to BT has been involved.
The customer service I had received has been dreadful from start to finish. I have requested that my package be cancelled but it appears BT can treat their customers however they like but they still have no right to cancel as they are under contact. What about BTs contract to provide me with good customer service.?
At no point have I received an apology or an offer of compensation for the time I have had to waste as a result of the poor service I have received from BT.
I am currently in the process of looking into the matter with the assistance of OFCOM and the ombudsman.
I will make my views known in appropriate services because to be honest I have heard the same complaints from many other people. I certainly won't be recommending BT or using them again. The end of my contact can't come soon enough!
- Location
-
- Location
- Keighley
- Reviewing
- BT
- Date
- 2014-04-03
- Comments
-
Fail to understand how a company this remote from it's customers, and expensive still exists. May as well be Bangalore Telecom, and why is it only when We've had enough and leave are they suddenly interested and the ability to deal with someone feigning empathy and caring comes in to the equation. Never again. Too expensive and too lacking in caring and customer service. Now we have left, somehow they say we have placed an order for 12 months telephone contrct, which we certainly did not. The explanation behind this when we contacted them made no sense and i'd question the legality, never mind the morality behind it. Never again, even leaving them is like getting rid of a bad smell that hangs around
- Location
-
- Location
- Eastleigh
- Reviewing
- BT
- Date
- 2016-03-28
- Comments
-
I moved house in January and took 2 weeks and many hours of phone calls to get my broadband infinity connected as the original order was cancelled but the new order was not put in by the customer service assistant they then charged a £130 connection fee even though i was an existing customer and again several phone calls to get my money back. one of the calls lasted 2 hours and i was put through to 8 different people. Absolutely appalling service. I am now trying to upgrade my TV package and have been informed there is a fault on my account. I was told last weekend after speaking to 3 different people that this would be fixed and I would be contacted but so far nothing. I phoned today to chase to be told that they needed to submit the fault again. This was obviously ignored the first time. I will be phoning every day until this is resolved. Hurry up Virgin Media in my area!
- Location
-
- Location
- Bordon
- Reviewing
- BT
- Date
- 2015-10-12
- Comments
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Absolutely appalling service. Ordered a new phone line and broadband infinity for a house move and it all went wrong from there. Incorrect order placed on their end, 15 hours + on the phone trying to resolve the issue. Inability to speak to the same person twice, each person giving me different versions of the truth, temporary broadband premium at the old address given for '4 weeks' until the move - had it for a week and now being charged £860 for 'cancelling the order early' even though we never ordered it and are being accused of agreeing to pay for a two year broadband contract in two houses, one of which we left two months ago. Being given false information about the cloud and expecting more 'cancellation charges' while trying to sort it. Over 2 hours on the phone again today with a woman from India who made me spell Sarah 3 times and refuses to allow the charges to be dropped, insisting that we were more than willing to pay 2 years of broadband for 4 (1) week(s) worth. And that's is cutting the story short. Absolutely appalled by the despicable service of everyone at bt. Not a single person I spoke to appears to know what their job is. My advice is to avoid Bt like the plague. They have the worst customer service skills and common sense that I have ever had the displeasure to deal with.
- Location
-
- Location
- Fife
- Reviewing
- BT
- Date
- 2014-11-25
- Comments
-
Appalling!.. I live in a small cottage and cannot get a signal. Have to reboot on average 6 times per day. Only been with them since September, biggest mistake. Cannot leave and change providers as they want to charge me £295 termination fee, even though they are NOT providing the service I am paying for!
Shocking!
- Location
-
- Location
- Osborne
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
-
I can't actually rate any of BT they are the biggest pile of dung i have ever come across. I'm talking years of experience. Don't bother with any of their products. The staff in India are robots and unable to deviate from their scripts. Doesn't matter how much you complain they never ever deliver what they say they are going to and then offer £5 compensation.... that is when asked they never actually offer!I can't believe in this day and age they are allowed to get away with such horrendous conduct, and they are not cheap either. Broadband doesn't work and still being charged for BT Sky 9mnths later when it could never be installed as the broadband speed is so poor won't support it. Have rung BT 5 times for a refund and they still can't sort it. Promises of manager to ring back....can never speak with one god for bid, and guess what manger never does. I've had it with them now and will be going right to the top to complain. What ever you do don't go with BT.
- Location
-
- Location
- milton keynes
- Reviewing
- BT
- Date
- 2020-10-29
- Comments
-
I wanted to post this as a complaint on their site but before I had finished posting it, it was already closed. Showing they clearly care about your feedback. I can't be bothered to change this text so that's it's not directly addressing them but I want to post this to get this off my chest. So keep that in mind.
My situation was this, I am currently using BT in my apartment and have been doing so for a year and a half. Recently, I bought a new house and the keys to the house would be handed to me on the 19th October. In anticipation for this day, I went to the BT website on the 6th of October and had ordered for new broadband to be set up for the 22nd in this new house. On the 13th, the week before, I received an email saying that this order had been cancelled. Confused, I called in to BT to try and understand the situation. I explained my circumstance to the person on the phone and asked him what could have been the reason for the cancellation, and he said he did not know. I then asked him if it was possible that the people who were currently staying in the house who were about to move out, were the ones who cancelled it and he said it was possible. Okay I said, I could see how if the previous tenants got a call saying that their internet was going to be changed (granted that it was going to be taken over on a date where they would not be in the house) then I could see how a mix up could occur. I asked the man on the phone if it would be possible to make the order again and which time it would be best to do so. He said that it would be alright to make the order right away if I knew I was definitely going to be at the house by the 19th. I said I was sure I would be in the house by then, but I wanted him to be sure that I could make this order and this would not happen again. He assured me that it would be fine. We make the order again and I can see that it was made for the 27th of October. This is a lot far down than I would like it to be but I thought it was fine if this is the best time they could do and I know things are stressful at the moment so I don’t want to push anything.
A week passes and the weekend before the 27th comes around and I receive no notice of BT making their order which I thought was odd as I thought BT would always give me small reminders that they were coming. Especially when you compare it to all the process of all furniture shops and gadget shops that I’ve been seeking patronage from for this new house as this is the standard process for all of them.
The 26th comes around and the delivery of my equipment has not been made yet. I track my order online and above it says that my order is cancelled but below it looks as if my order is still on track for my house. Confused, I call into the BT help desk to ask them what the true status of my order is. The guy checks my order and says he noticed the cancellation that was made before but that this current order is still on track but there were just some delays. He said that it should really arrive the next day or the day after. I feel relieved as he has reassured me that the order was still on track and happy that I could finally set up my internet so that I could move in and get my house together while working from home.
The next day comes and nothing arrives, and no email or text message arrives telling me they are still making the delivery. I decide to call in again to reconfirm that the order is definitely on its way only to be told that this new order was actually cancelled by the previous people again and it was done on the 15th. Now I am seriously confused and frustrated and extremely disappointed. I tell the assistant I had not received any message indicating that this had happened and that someone had told me yesterday that the order was on its way. She apologizes profusely and says there’s nothing she can do except make the order for me again and that it should come on the 10th of November. I ask her if there is any way she can move it up and she says no. I feel really dejected at this point so the lady encourages me to call in until someone makes a cancellation and I can take their spot. I felt a bit better after hearing this and decided that I would try.
Now today comes which is the 28th of October, and I decide to call in to first check the status of my order to confirm it is definitely on its’ way and to see if there were any cancellations. The man that answered assured me that the order is on its way but told me there was no way for me to take the spot of cancellations and move up my date. I told him this was not what was told to me the day before and he tells me that the lady must have been wrong. Again, I feel dejected again and he apologizes by giving my £10 credit for my phone (which I won’t use) and that he will lodge a complaint for me but frankly, both things don’t make me feel better about the situation.
Now I completely acknowledge my fault in trying to order the internet before I had fully moved into my new house. I should not have assumed that because I had paid for the house, had a date set for when we would exchange keys and know that the tenants were definitely moving out that the process would have been smooth and without hiccups. However, I wish to address the parts that were lacking on the BT side and were improvement could be added.
1. Communication – the first problem stems from the fact that I did not receive an email or text message or a phone call or anything letting me know of the second cancellation. Had I been allowed to know immediately after, I would have waited for the 19th to come, knowing we had full rights to the house (so there should be no reason for a new cancellation), and made a new order where it wouldn’t take so much time for my internet to be installed.
2. Staff collectively and consistently knowing the process – As I stated above, I talked to several people within BT in order to sort this out and I was given very different information from all of them. If it was a situation where I stayed quiet and just accepted everything at face value, then I wouldn’t make such a fuss for this point. But that was not the case, I constantly asked questions in order to reassure or reconfirm my suspicions. I asked the first guy if it were possible that the order could be cancelled again, and he said it would not. I asked the second guy if the order was still on track and he said that it was. I asked the third lady if I could call back and move up my installation date, if there was a cancellation and she said that I could, only to be told by the 4th guy that I can’t. What is going to happen if I call the 5th time? What is going to be contradicted now? This is the genuine paranoia that I have been left with and it will not fade until I am sure there is internet in my house. I understand staff having flexibility to appease their customers but knowing what limits can and cannot be set should be understood by all in order to not create any confusion.
3. Lastly, making the process faster – I am not going to lie, this point comes from a more selfish request, but I still want to be able to voice it. I understand that fulfilling orders can be hard especially in a time where we are in lockdown and we are supposed to be appeasing to social distancing rules but I find it so frustrating when I have ordered something and it is consistently pushed back more and more and more. I made this order early because I wanted to make sure everything could be organised. If there is internet not only could I start living in the new house and effectively put furniture together, but I could start working properly from home for the new job that I just acquired. I would not have to spend money on bus tickets or expensive taxis so that I can be there in time for furniture orders just to go back through the same method to my apartment for work. I would not have to spend exorbitant amounts of energy going from my apartment to my house and back again just to sort things out. I wanted to sort out my apartment so that it could be left in good condition and I could get my full deposit back. I most importantly I wanted my house to be sorted out before my family came for the holidays.
Overall, I think that BT internet has been exceptionally good however you have issues when it comes to first delivering that service to people. I have lived in different places for work and education and this issue with delivery is not the first time I’ve experienced this. There was even a time where I ordered for your broadband service and it did not start working until after about 2 months and a half and this was mainly due to the fact the house was not suited for the broadband that I wanted, so someone had to come in and physically install it. Waiting at this point was not an issue because I had access to the BT public Wi-Fi, so I was able to do the things I needed to do and the situation wasn’t so dire. However, at this new house the signal is so bad that I cannot connect to anything and therefore I can’t do anything. This issue where the house is not suited for the broadband that I want, could happen again but I would not know until I try to get the internet started and that would lead to more waiting which again will just make me more frustrated. I am not expecting any improvements on my situation to be made I just wanted to voice my frustrations in the hope that in the future, me or anyone else do not have to go through this.
- Location
-
- Location
- Malpa
- Reviewing
- BT
- Date
- 2016-08-09
- Comments
-
Much money taken. Impossible to talk to them. Never their problem. Very poor speed - presently 0.09Mb!
- Location
-
- Location
- Vale of Glamorgan
- Reviewing
- BT
- Date
- 2020-02-06
- Comments
-
I've had issues with their broadband almost from day 1: speed, reliability, dropping out, buffering.... Speaking with customer services is soul-destroying. They are rude, unhelpful and will not accept responsibility. Avoid avoid avoid.
- Location
-
- Location
- Holmes chapel
- Reviewing
- BT
- Date
- 2023-07-10
- Comments
-
This morning 10/7/23 I spoke with a gentleman called Mike at the customer services. He was so professional and really funny! Made me laugh a lot! Great service this morning from BT. Jamie also helped me get a better deal and sorted my change of address. Fantastic and easy phone call. Thanks BT
- Location
-
- Location
- Droitwich
- Reviewing
- BT
- Date
- 2019-12-09
- Comments
-
The broadband is okay but it does drop out. What really bugs me is their dishonest practices. I rang to say my broadband was not giving acceptable speeds and they said I should have been sent a new hub the last time I upgraded. They agreed to send it out free of charge. What I didn’t realise was that they renewed my contract at the same time - signing me up to another 18 months. They added Sky Sports, some HD thing which were free for three months and then started charging me. None of this was discussed on the phone. Due to some family difficulties, I didn’t check for a few months. By which time my bill had gone up from £27 to £65 a month. I called them and after TWO hours on the phone I got the sports and HD stopped and refunded. They said they could not listen to calls that were longer than six months ago. That they refunded me as a gesture of “goodwill.”
But I am still tied into a contract for another year. I will then leave as I find this kind of sales tactic unacceptable. I got the impression they are well aware of their dodgy dealings and the line “we can’t listen to calls made more than six months ago” is a well-used get out clause from admitting their dishonest sales practices. Shame on you BT. No wonder they don’t have Facebook reviews activated!
- Location
-
- Location
- York
- Reviewing
- BT
- Date
- 2014-04-06
- Location
-
- Location
- Sutton Coldfield
- Reviewing
- BT
- Date
- 2014-10-15
- Comments
-
Very poor customer service from day 1. Broadband very slow and dropped connection every day so needed to be reset.
TV recordings always missed off the end of shows which resulted in not being able to record anything properly.
I exited the contract early and took the additional cost of this to switch back to sky and after 8 calls to try and send the equipment back I ended up being charged for this. Had a rude lady on the last call tell me the charge was right even though it had been agreed I would return the equipment. Ended up paying the additional £65 rather than speak to them again.
- Location
-
- Location
- Cardiff
- Reviewing
- BT
- Date
- 2022-03-02
- Comments
-
Appalling experience, we've had continual issues with BT for the three years we've been with them, we'll log an issue and they keep closing the ticket without resolving the issue. I work from home full time and have been hotspotting my mobile data for the last week. They've done so little to try and resolve this
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2021-09-28
- Location
-
- Location
- Warwickshire
- Reviewing
- BT
- Date
- 2022-11-18
- Comments
-
Poor fibre performance, drops out constabtly, websites wont load due to pages timing out.
Customer service is non existent, esp if you hsve a disability and need extra help.....just get told to go google it on their website
Do not reccomend at all
- Location
-
- Location
- shropshire
- Reviewing
- BT
- Date
- 2015-11-30
- Comments
-
Terrible service throughout both with my home account and business unfortunalty due to rural location they seemed to have cornered the market and no other company can offer what i need. Total rubbish and as soon as lines are updated and we have an option who to be with it certainly will not be BT
- Location
-
- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2016-10-03
- Comments
-
Stay away from this company, DO NOT make the same mistake we did by switching to BT. Not only they lie but they also have the worse customer service you can imagine. Probably the worst company in the UK, if you switch just pray everything goes absolutely smoothly because I tiny problem will become massive by BT and their minions of useless customer service advisors that pass the buck from one to the other.
- Location
-
- Location
- Ashford
- Reviewing
- BT
- Date
- 2017-06-12
- Comments
-
the wort internet I ever had. BT cant provide proper services even they say so
- Location
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