3,590 Customer Reviews over 90 pages
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- Location
- Newmarket, Suffolk
- Reviewing
- BT
- Date
- 2016-09-20
- Comments
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Absolutely dreadful. 0.44MB download speed! 0.22 upload? Our experience with BT has been uniformly poor. Never again. I am happy to walk away from our contract if I could be sure of finding a better supplier
- Location
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- Location
- NG33 4PA
- Reviewing
- BT
- Date
- 2022-05-05
- Comments
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No Internet since the 27th April, no contact from BT Broadband, no date for fixing, terrible, terrible customer service.
- Location
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- Location
- Norfolk
- Reviewing
- BT
- Date
- 2020-03-09
- Comments
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Awful - don’t go with this awful company! They do nothing but lie, cheat and make up excuses. Do not give them your time or money
- Location
-
- Location
- Chesterfield
- Reviewing
- BT
- Date
- 2023-03-11
- Comments
-
Worst service ever, take weeks to do repair and no signal for ages.
- Location
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- Location
- Sunderland
- Reviewing
- BT
- Date
- 2020-05-30
- Comments
-
Everything they do is with the purpose of taking your money off you for a product you aren’t getting and they know they can’t provide. Guaranteed speeds, with £20 back if they don’t meet your minimum, actually means; they don’t monitor your speed at all and the ‘speed test’ app they provide to check it yourself, will tell you your speed is ‘as expected’, when it’s less than a 3rd of what you’re paying for. You’ll get £20 if they can’t fix your speed in 3 months and charge you £50 per month while you wait. Wow, awesome deal BT. I think the misinformation on the speed app is fraud, so I’ve reported them to Ofcom. One final warning before you make the same mistake I did. They make it as difficult as possible to complain. You can only complain by phone and each time you ring, it’s like it’s the 1st call you’ve made. I’m waiting for a manager to call me back. I’ve no confidence at all that they ever will. Apparently the call back was ‘guaranteed’ to be within 2 hours. I’ve since called back and been told I’m in a long queue and they can’t give me any idea when I’ll get the call. I feel like they’re stealing from me and I’m contractually obliged to accept it. THIS IS A TRULY DISGUSTING COMPANY. I’ve actually registered on Twitter with the sole purpose of warning off as many people as possible. Think I’ll start with #boycottBT
- Location
-
- Location
- ruthin
- Reviewing
- BT
- Date
- 2017-08-08
- Comments
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Moved to BT and what a big mistake. Broadband speed went down to less than 1mb, connection kept on dropping out, totally useless.... customer service is non existent, when you eventually get through to customer service they either put the phone down or cannot understand English and don't listen at all... also if your paying via direct debit they take double payments on various dates and when you come to the end of your contract they add charges to change provider. all of this I have documented proof of... I WOULD NEVER RECOMMEND BT TO ANYONE AND WILL NEVER USE THEM AGAIN FOR ANY SERVICES
- Location
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- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2018-02-10
- Comments
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You sign up to an expensive 24 month contract with the first year prepaid. They hike the price after 12 months tell you you received an email 10 months in informing you of the price hike and giving you the option to leave. You show you didn't receive the email and they say this is an issue for you and your email service provider. It will cost you £300 to leave the new price hiked contact that you are locked into. BT is as scam and once I get out I will never use the again. Furious :(
- Location
-
- Location
- Ealing Broadway
- Reviewing
- BT
- Date
- 2023-08-01
- Comments
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I had a bad experience with BT broadband service. After hearing that it was the UK's best service provider, I entered into a broadband contract which includes WIFI and a telephone line. After my three failed attempts in making an effort to begin the arrangement with BT, I decided to opt out of the arrangement as I had waited for a month for the installation of WIFI and the landline which is unacceptable.
- Location
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- Location
- Stoke Gifford / Bristol
- Reviewing
- BT
- Date
- 2017-04-21
- Comments
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BT ARE ABSOLUTE RUBBISH !!!!!
DONT SWITCH TO THEM !!!!
I was contacted by BT who convinced me to change back to they're services saying that my poor internet speeds etc was due to sky being a bad provider. Yet since I've been with these absolute fools I have had approximately 2 weeks of internet and phone line in the 5 months I've been with them.
They have provided me with ENGINEERS THAT DONT TURN UP !! And excuses that do t wash.
DONT DO IT PLEASE STAY WITH YOUR CURRENT PROVIDER !!!!
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2017-07-06
- Comments
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Awful service, awful internet speed and reliability and usual response from customer service! And to think we now pay more than what we use to with Sky, for a far worse service! If you think the grass is greener on the otherside....ITS NOT!!
- Location
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- Location
- Hertfordshire
- Reviewing
- BT
- Date
- 2018-04-11
- Comments
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Absolutely shocking, bad customer service and make it so you don’t get your package on the right day and to top it all off they make it so your internet is terrible in the day and say you bought 8mbps your would get about 500kbps DO NOT BUY
- Location
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- Location
- Fife
- Reviewing
- BT
- Date
- 2018-08-10
- Comments
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This has to be the worst service we have ever had from any provider. On going issues from 24 hrs after install. 5 months on still not resolved to be constantly told there are no faults. So why do we have no broadband or phone line working????
- Location
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2021-04-27
- Comments
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Dreadful service and installation. Avoid at all costs. Agreed a date for installation and the engineer visited and then left without doing anything. Called the engineers mobile and he did not answer. Existing broadband was turned off. Called BT to find out what was happening. 40 minute wait on telephone to speak to someone who said they would call back with an answer. They did not call back. Another 40 minute wait to speak to someone. They said that it would be another two weeks before an engineer could visit. Only resolution to get broadband connection was they would post a dongle. Will believe it when I see it. Don't use BT it is dreadful
- Location
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- Location
- Sutton Coldfield
- Reviewing
- BT
- Date
- 2021-11-09
- Comments
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I have taken BT superfibre connection to my work from home. It is the worst decision I made. There was an inordinate delay in getting the connection. (Then 3 blokes came in 3 vans to put ONE wire from the road to the house. One did the work the other 2 merrily chatting away) I wish Virgin was available in my area ! The speed is supposed to be 300Mb, I hardly get 50 MB. When I call BT they insist the connection is fine. The connection is unstable at best and often I cannot connect 2 devices let alone what is said in their ad! Can Britain not have better internet than this?
- Location
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- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2022-03-16
- Comments
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This company is an absolute joke. They charge way higher prices for the absolute the same broadband other companies will offer in your area. You purely pay for the name here and nothing else. Customer care is none existing. I asked if I can downgrade my contract as I don't have the need for for fibre any more (and not that the fiber optic works 100 % either because IT DOESNT, and NEVER HAS SINCE DAY 1!!!) Stay away.
- Location
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- Location
- Llandrindod wells
- Reviewing
- BT
- Date
- 2023-03-11
- Comments
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I pay for 900mbs 55 pounds a month and they deliver 70-90 mbs, they send you engineers to say they can’t do nothing and in notes engineer put internet has no problem. AVOID
- Location
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- Location
- Derby
- Reviewing
- BT
- Date
- 2017-03-02
- Comments
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Bt is an absolute disgrace. They are dishonest and ripping people off. Our bills each month since June 2016 have been increasing. Last month they charged us £145 even though we had just moved into our new home and only had access to the internet for 2 weeks. Were a working couple with a toddler so not much time to be online when home. However, there have continually said we're going over. When I called them after they took the money they eventually said they made a mistake and would reimburse us £88 but we only got back £60 approx. This week we got a letter from them saying we can choose a new deal or had the option to leave. So we called them and they tried to tell us we can't leave until we told them they sent us a letter. Our mistake was not looking at all the reviews online before agreeing to go ahead with bt. We won't make that mistake again.
- Location
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- Location
- North Berwick
- Reviewing
- BT
- Date
- 2017-07-31
- Comments
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As I wasmoving house on 25.07.2017, I contacted BT on 23.06.2017 to arrange to transfer my phone line and broadband to my new address. The person to whom I spoke was very helpful, I was informed that both the phone line and broadband would be switched on 25.07.2017, and the order was confirmed in an email within a few minutes of our conversation.
After about two weeks I began to receive phone calls and text messages from a succession of BT employees, the effect of which was that there were supposedly problems which were going to delay the change-over of my service. They were non-specific about timescales but it was clear that weeks of delay would be involved. Each person to whom I spoke was very reluctant to explain what the problem was. They disclaimed knowledge of the 23.06.2017 order.
They use terminology which frankly is gibberish, but which is clearly intended to confuse and make customers believe that some really serious problem has arisen. When I pressed for an explanation, I was given a variety of excuses, leading to the clear impression that they were simply making it up as they went along. BT's communications with me continue to be designed to confuse rather than assist, and the timeline on my on-line account does not reflect the reality of what actually happened.
I am therefore thoroughly dissatisfied with BT and do not feel that I can deal with them on any basis of trust. If it was possible to rate their customer service and my overall satisfaction with a minus number, I would do so.
- Location
-
- Location
- Wokingham
- Reviewing
- BT
- Date
- 2018-08-19
- Comments
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Our whole experience with BT has been terrible 6 weeks to get connected, countless calls to customer service, been on hold for countless minutes 55 minutes one day!! Miss informed, cut off, passed to 5 different departments. Finally up and running, we have fibre but it drops off. TV package is a joke wish we had stayed with sky
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2015-06-17
- Comments
-
Absolutely shocking, terrible customer service, terrible broadband speed, not reliable at all. We didn't have proper service for 6 months and bt is just not interested.
- Location
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- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2015-09-14
- Comments
-
Absolut disgrace, after being kept on hold for 3 hours for someone to come and fix my BT hub no one turned up the next day. Changing services i was charged money i was told would be refunded after waiting 3 months for an answer!!. Customer service was next to none and i will not be using BT again. Complete rip off for a crap service…stay well clear!!
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-12-01
- Comments
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I left Plus Net to move over to BT why someone please tell me.
Any inkling of a problem with plus net was followed up immediately by a call centre in the UK. We went over to BT for the promised TV, promised faster line speed and promised sport. Still waiting for at least one promise but over two years later nothing. Saw the advertisement for fibre half price for the first year, so nothing ventured nothing gained and was told that is only for new customers if I wanted to upgrade the line rental and fibre would cost @ £50 a month. When you call with a problem it is put through to a call centre (eventually) in Asia has no-one informed BT management BT is short for BRITISH TELECOM. Was going to have a good rant but you have all beat me to it. STAY AWAY!!!!!!!!!!!!!!!!!
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2016-11-23
- Comments
-
hi
my contract exprired last months! So before I looked for the new price plan I contacted BT and spent 28minutes waiting to talk tosomebody and let them know I am planning to leave BT. After 28 minutes I did hand up and now arranging a deal with Sky. It is a shame BT does not have a dedicated line for thosethat are leaving. But this actually help me have better deal! Their loss!!!
- Location
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2020-02-29
- Comments
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The worst customer service i have ever experienced.
They can change your plan without telling you. They renew your plan without telling you. Then they tell you your "discount" runs out then extends your contract past this point and then double your prices.
The manager that we spoke to was argumentative, withholding information and rude.
Ill never use BT Again.
- Location
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- Location
- HAILSHAM
- Reviewing
- BT
- Date
- 2023-01-02
- Comments
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Had a problem with download speed and upload speed for over a week now, numerous messages and phone calls, 2 failed appointments by bt engineers 3rd appointment is being booked, all I get is sorry!!! We'll book another engineer. Now my contract is up for renewal, so it looks like I'm going elsewhere...totally discusted with bt.
- Location
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- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2018-12-07
- Comments
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Annoyed that BT do hard credit searches when your just enquiring about the date/ cost of broadband and don’t go through with the order.
They should let you know
- Location
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- Location
- South Oxfordshire
- Reviewing
- BT
- Date
- 2016-05-30
- Comments
-
Well, 15 weeks into contract and issues still not resolved and eventually they have the cheek to say they will now let us cancel our contract. First two weeks no service at all and they said we must have set it up wrong so had to take half day off work to wait for engineer to call. The engineer confirmed it was their fault as they had set it up wrong at the exchange. This was supposedly corrected. Still no broad band tv channels after fix was applied. Was then told it was a line speed issue and ours wasn't fast enough to receive the required channels. Two days later was told it was a line capacity issue and the fix would be applied in a weeks time. The week passed and no fix was applied. Will skip the rest but 15 weeks later received a call to say the actual issue was one of their engineers had connected the wrong cables at the exchange and the fix was now in place. Great- I'll watch the channels I want - Sadly not. After re-setting all the kit for some reason all our services had now disappeared so the fix actually made the appalling service even worse. In total 1.5 days off work for engineers, 15 hours on the phone to overseas call centres and still not the service we are paying for. They have the cheek to offer £30 compensation which I promptly told them where to put it. I want a full refund as I've never received the service I paid for. Steer well clear of BT. APPALLING CUSTOMER SERVICE and incompetent in every area.
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2016-06-29
- Comments
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The worst customer service I have ever experienced. We pay for "super fast fibre optic".... What a joke! The connection regularly drops out, the speed is often less than 1MB, and BT do naff all about it!!
We have had 2 cancelled engineer visits because BT are unable to organise a p*ss up in a brewery! To top it all off, if we want to cancel it is £150 for the pleasure. AVOID BT!!
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2016-08-04
- Comments
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To cut a very long story short. AVOID BT AT ALL COST. They have cost me two weeks with no broadband and £2800 in business sales lost.Customer services are rude arrogant and pass you around like a hot piece of coal.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2016-12-30
- Comments
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Customer service team very unhelpful.
everytime i call them to complain about the net not working or the hub not working they just send new hubs so since the past 3 months ive had 5 hubs all faulty!! Big mistake joining bt
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2017-05-29
- Comments
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The bt internet is the worse i ever had i will never recomend it.Every 10 minutes it turns off by itself and you have to wait about an hour for it to start again.When my contract will end i will 100% go look for a better company and trust me the is nothing much worse then bt.The wifi is so slow that i rather walk to starbucks which is about an hour away from my home then wait for my internet to
load.Also the internet is so slow that i invited my granny for a cup of tea however she lives 2 houres away from me gues what she came just before the internet came back on again (shes 83 and she walked to my hause)
- Location
-
- Location
- Greenford
- Reviewing
- BT
- Date
- 2017-12-16
- Comments
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slow speeds and there will not give me fiber at my address even then the box to give me fiber is just in the next street.
- Location
-
- Location
- Isle of Wight
- Reviewing
- BT
- Date
- 2014-10-10
- Comments
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I upgraded to infinity after being badgered by BT to do so. Originally my iPad wouldn't work, bt told me it was Apple, I phoned them reinstalled everything, but eventually found it was a bt issue, now have been told by bt that my daughter's laptop is not connecting because the device has a problem ( was also given a number to phone where I could pay bt to fix it.) however, the laptop connects to the internet fine at other peoples houses. Also been told that my iPad constantly disconnects due to interference and I have to play around with changing the channels! Infinity is not fit for purpose.
- Location
-
- Location
- Lancaster
- Reviewing
- BT
- Date
- 2015-09-14
- Comments
-
Just moved into a brand new house and unfortunately have BT "Fibre to the Home" installed. This means I can only go with BT
BT is a much higher cost than their competitors but also not geared up to support "Fibre to the home". When you have a query you get passed from one person to the next with the "Fibre to the home is not my job, try someone else".
Speed is extremely poor ... I get less than 10mb speed which is worse than the landline-based broadband at my old house
Cost is high and the cheapest option limits you to 20gb upload/download per month (no carry forward of unused broadband) ... however the monitoring by BT is extremely inaccurate and you can use 1gb simply accessing bbc.co.uk/news
Overall it makes for an unusable & expensive service.
Somehow I need to find a way to switch to a more ethical broadband supplier
- Location
-
- Location
- york
- Reviewing
- BT
- Date
- 2021-12-22
- Comments
-
the worst service I have ever experienced After switching from sky we are back with sky with in one month Absolute garbidge BAD BAD BAD BAD no stars is the rating they deserve
- Location
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- Location
- Brentwood
- Reviewing
- BT
- Date
- 2017-03-07
- Comments
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This is the worst Broadband / Tv package deal I have ever owned. I have lived all over essex ( also in the wild wilderness) and received a must faster, reliable and pain free service. Please do not be fooled by the cheap price of a package deal. Save your money and use carrier pigeon, even an untraine done from leicester square as you will have more chance of that working than what BT are installing. Honestly the product / service / customer care / attitude towards a bad service is absolutely terrible.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2017-08-08
- Comments
-
Such a bad internet connection, the devices says I have internet yet I have to turn the box on and off for it to work. I have contacted many times explain my problem but never seems to get fixed definitely need to start ooomsing for another broadband!
- Location
-
- Location
- Rattigan
- Reviewing
- BT
- Date
- 2013-11-04
- Comments
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BT Broadband is very slow less than 500Kbps most of the time. The free BT Sport app is useless and to be honest 3G gives quicker speed than I get. I have tried all the test and actions to improve the speed BT suggest and its no better and getting worse.
It is £30 per month for unlimited broadband and a complete waste of money, will switch as soon as I can.
- Location
-
- Location
- gloucester road
- Reviewing
- BT
- Date
- 2015-11-02
- Comments
-
this is one of big mistake to take bt contact.It is rubbish broadband in uk and very bad customer service i call them today about my broadband they said i have to pay 120 pound for solve this problem please dont take bt
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2016-11-05
- Comments
-
I moved my busines to BT from a previous supplier but its the same lines anyway. BT are the most terrible company anyone can imagine. They dont know who we are, we have no customer number, we cannot log faults without it, we have nothing what we ordered and despite many emails to them and calls our phones and internet are on and off constantly. They even left my old number behind although many times I told them this was to be included. Despite emails from BT for our new system saying an engineer will arrive to set us and and hsow us how it all works we have never seen an engineer !! and we dont work. I should have checked the reviews before moving. But then the other providers out source to BT anyway. So a hopeless situation. BE WARNED. Keep to a mobile if your not a business and keep well away from BT if you are. They are too big to cope and most departments dont even ANSWER THE PHONE. If your lucky enough for them to answer dont expect any continuation of a conversation even if you have that persons number to call them back.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.