3,590 Customer Reviews over 359 pages
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- Location
- Uk
- Reviewing
- BT
- Date
- 2023-09-29
- Comments
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WARNING please please do not go with EE ,BT INTERNET, absolutely terrible. The amount of stress and headache I've had is really not worth the depression.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2023-09-28
- Comments
-
Customer service is almost non-existent and they constantly lie and fail to sort anything.
Two months and things still aren't fixed. They are actually breaking the law because I cancelled the following day and by law I have a cooling off period.
I am guessing their customer service work from home, sorry, I mean they are at home pretending to work. It's almost impossible to contact them and there's no email address contacts. They are supposed to be a communications company!
Seriously, avoid them like the plague.
- Location
-
- Location
- Pontefract
- Reviewing
- BT
- Date
- 2023-09-26
- Comments
-
Scum of the earth. Please, please do not ever join these. Well I joined BT for there 6 months half price deal and if id have known now what i know, I wouldn't have paid 50p a month. Cut my internet off 7 times in 5 months because they kept getting my grandad and mines accounts mixed up (he hasn't been with bt for 3 years) they kept cutting services off before billing date knowing I'm on the vulnerability list and have young children with monitors ect, took 2 double direct debits which I had to fight for to get back, way below promised spoeds, TV service was glitchy and slow. So I left to Sky, received my final bill reminded from bt £656.53 with options for payment plans ect, called the number to be told BT don't accept payment plans and its because it has already gone to a debt collection agency (when I called day I received the letter) it wad with TDX group... Or so I thought, contacted TDX to setup payment plan to be told they don't support BT as a client and it's not with them
- Location
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- Location
- Norwich
- Reviewing
- BT
- Date
- 2023-09-23
- Comments
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The worst customer service of any company I've ever dealt with, by a wide margin. I would only recommend them to my worst enemy if I wanted to be particularly cruel. We made a simple request to re-activate a broadband connection, the cable, BT box and router all still in place. After waiting an hour for the call to be answered, we were transferred to four different agents in three different departments over the next hour. The so-called customer service agents were rude and totally incompetent, only interested in selling us an upgrade on our existing connection (presumably there's a commission at stake here). Eventually they agreed to send an engineer, who took one look and said "Oh, you just need this other line reconnecting, that's easy, they've misunderstood". It wasn't in his job description of course and after another hour long phone call with Dumb and Dumber the next day, we gave up. Avoid this company if you value your sanity!
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2023-09-20
- Comments
-
Worst service ever. Avoid like the plague. Called to move homes on the 11th of August. An engineer was supposed to visit on the 6th of September (new address), the usual 08:00-13:00 five hour wait, no one shows up. Informed the engineer cancelled for no reason and this has been "reported internally." Appointment set up for the 19th of September, initially. Called back, appointment moved to the 11th. Engineer shows up, says he can't fix the problem and another "special" engineer or group of engineers have to attend, says that usually happens in 48 h. No one shows. Multiple calls, promised appointment by the end of the week. No one shows. New appointment for the 19th of September, no one shows. First person says Openreach cancelled appointment, second that BT never sent them the appointment. Third person promises appointment in 2 days or the next day. Appointment booked in three days. Called multiple times again, useless, no one able to help. Called again, appointment confirmed, fed up said I want to cancel my account and my money back, lady tries to convince me this "can't be done," "no one can cancel your account," refuses to put me through to manager. Between all these events, must have spent 10 h of my life on the phone with 15-20 different person from BT, at least three morning waiting for engineers, two of them ghosts. In the meantime, paying for a service I'm not receiving. Absolute scammers and fraudsters. I'd rather throw my money down the gutter than pay them another dime.
- Location
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- Location
- Warrington
- Reviewing
- BT
- Date
- 2023-09-19
- Location
-
- Location
- FLITWICK
- Reviewing
- BT
- Date
- 2023-09-19
- Comments
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We have had the most appalling service from BT. They were unable to arrange for Broadband to be activated in a new flat recently purchased and could not give a sensible reason. This disgusting service has cost us time and money and we have been recommended by BT to use another provider.
I would strongly advise anyone not to use BT, the worse service I have ever received.
- Location
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- Location
- Shrewsbury
- Reviewing
- BT
- Date
- 2023-09-18
- Comments
-
Where to start on such a dismal service? Returning to a let property and having a teenager wanting fibre speeds for gaming, I chose BT Full Fibre. This was 5 years ago. They arranged an engineer to visit the property on three occasions. Three occasions they didn’t turn up. Three occasions I sat at home missing work. After the third I cancelled. Few years went by on copper, reasonably satisfied but this renewal I reached out again to BT. Distant memories of that awful service were but that, just a distant memory. This time it will be different I told myself. I stayed home. 5 hour time slot. No problem I said. Seven hours in, engineer appears. Shrugs shoulders and leaves stating he hasn’t got the equipment the installation needs and to contact BT. This I did. No apology. Thought it was completely fine to be two hours outside the appointment window. Nothing. I cancelled once more. Again. How many more times will this pathetic excuse of a company keep letting hard working people down like this? Walk away. They don’t deserve your business.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2023-09-18
- Comments
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Disastrous terms, fees, and experience. Not recommended. This market needs new better companies
- Location
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- Location
- Sutton
- Reviewing
- BT
- Date
- 2023-09-10
- Comments
-
AVOID BT Business
AVOID BT Local
Poor Customer service, False Information,Miss-sold, Misleading,Delay, Damaging Business...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.