3,590 Customer Reviews over 90 pages
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- Location
- Wooburn Green
- Reviewing
- BT
- Date
- 2020-07-10
- Comments
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Really poor customer service. Considering that they are a communications company you would expect a certain level of competence, but they don't seem to be able to communicate with themselves, let alone with their customers. To save you a world of headaches, please steer well clear of this company!
- Location
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- Location
- Manchestrt
- Reviewing
- BT
- Date
- 2020-08-24
- Comments
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Router broke asked for a new one was told they need to send engineer i was like but its the router they where like muh engineer so engineer comes out and says its your router heres an £85 charge robbing scammers
- Location
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- Location
- Orpington
- Reviewing
- BT
- Date
- 2017-06-08
- Comments
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If you are thinking of joining BT for their TV and phone services let me warn you that you will be wasting your time and money as their service is the pits of any provider in the country and even Talk Talk is a better option.
Lousiest Broadband bandwith - can't even print wirelessly-
Can't receive any advertised channels - HD quality is a joke - exorbitant telephony charges - rubbish customer service with useless remote call centre service - to name a few of the reasons you should steer clear of BT
- Location
-
- Location
- Greenock
- Reviewing
- BT
- Date
- 2018-07-16
- Comments
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I had to get BT as virgin is not in my area. Worst bradband speed and customer experience ever. 4mb download and 0.5mb upload on a 38mb package witch is a lot slower than the 200mb virgin bb i had. 4 different excuses as to the fault. Hung up on by advisor twice. Engineer never tur ed up. Then told me the fault was fixed when it clearly isn't. As soon as virgin are in my area bye bye BT. You are 10 years behind and the customer service are horrendous and ill advised and I suspect no IT eduction in any way. Probably read from a script.
- Location
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- Location
- Bournemouth
- Reviewing
- BT
- Date
- 2015-08-26
- Comments
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Truly shocking never known a company like it -Totally Arrogant - 100% Do not care at all
- Location
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- Location
- milton keynes
- Reviewing
- BT
- Date
- 2016-02-09
- Comments
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I ordered bt broadband and tv on the 25/11/2015, I had to call them to point out an error on the order, I then got sucked into the bt call centre run around, 2 days later I decided to cancel my order, well within my cooling off period, it is now the 9/2/2015, well over 2 months after my initial contact and bearing in mind that I never actually became a bt customer and I have just managed to shake them off, they have made final demands for money they was never owed, taken money from my account that they were never entitled to take, and don't even get me onto the off shore call centres, if you do mange to pull one of the robots off his or her script they can become quite aggressive. well I can now breath a sigh of relief and it`ll be an experience that I will, never repeat
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2019-04-24
- Comments
-
Horrible service - on the phone they claimed I would not need to pay for an old contract if I get a new more expensive one. I specifically asked if upgrading meant paying for the old and the new contract and the rep said they would leave a note on my account for this conversation. Of course they sent a £200 bill for the old contract, on top of paying for their Superfast Fibre 2. When I called they said no note could be found on my account and I should wait for the charge to come through and speak with my bank about reversing the direct debit. After the direct debit came through the advice was I should have done something about it before it, and nothing could be done now.
- Location
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- Location
- Cumbria
- Reviewing
- BT
- Date
- 2019-06-25
- Comments
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They don't even deserve 1 star! What an absolute mess of a company, lie after lie after lie, zero communication with openreach to get line sorted had them land up 3 times without even knowing there was any appointment, been without Internet for over 2 weeks now the original start date was at the start of the month and they just keep telling me utter *****. Absolute joke! I will be swapping providers ASAP! And this was just the tip of the iceberg don't get me going on the whole rewards crap and moving address! DO NOT USE THEM!
- Location
-
- Location
- Northern Ireland
- Reviewing
- BT
- Date
- 2016-07-25
- Comments
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Terrible service, speed is slow and God help you if you want to run two devices off your router, 3G on my iPhone 5 is quicker, enquires about reducing my package to match my speed and they gave me lame excuses as to why it wasn't possible, if you need to google something go to a book shop, it would be quicker than using bt
- Location
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- Location
- West Midlands
- Reviewing
- BT
- Date
- 2016-11-01
- Comments
-
I never normally leave reviews but thought I must this time to warn everyone DO NOT BUY BT BROADBAND OR TV
I have never dealt with people that are so uneducated and basically do not have a clue what products they sell.
Broadband has not work properly since we have had it installed, they tell you that you have a 14 day 'cooling off period' where you can cancel your package if you are not happy what they do not tell you is that this 14 days starts from when you place your order so in my case it took them 3 weeks for an engineer to come out and get it all set up on which case my right to cancel no longer exhausts and want £900 to get me out of my 12 month contact.
After spending hours and hours getting through to someone on their customer services department I get through to India where they are reading from a screen and don't understand your problem - "computer says NOOOOO"
I actually emailed them and now have a dedicated person who likes to call every week "to see how we are getting on" but not actually solving our problem"
They have determined that my broadband doesn't work correctly because of where the engineer has set it up - basically on my tv stand.
They have said connection problems is our fault and nothing they can do - but the broadband needs to be by our tv as it needs to be connected to our youview box funny how SKY do not have the same problems as BT.
But don't worry they are refunding me £11.60 as a good will gesture! My direct debit is now cancelled see how far they can take it for me to pay my bill when they have falsely advertised their services and have not resolved my problem
If you buy something from the shop that is broken you expect a full refund something BT do not understand!!!
- Location
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- Location
- Holmfirth
- Reviewing
- BT
- Date
- 2017-09-06
- Comments
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I was lied to by 5 different people about my router being dispatched, I am now 10 days without any internet and still no router in sight. I cannot comment on speed or reliability of the actual service - I wish I could.
- Location
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- Location
- Bradford
- Reviewing
- BT
- Date
- 2018-05-30
- Comments
-
Once more we have no phone or internet. Last month it was off for 5 days. We have had continuous problems for the past 3 years. 3 New routers several engineers visits and they still cannot sort it. Rubbish service. Now another 2 days before back on. Not happy at all. Will not be having bt when we move
- Location
-
- Location
- Uk London
- Reviewing
- BT
- Date
- 2014-02-13
- Comments
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I renewed contract with bt and as the old router was providing never-ending disconnection problem, they sent a new router but the new router was even worse than the old one that the Internet gets disconnected every five secs. I called bt and the tech guys have been doing never ending testing but would never call me back. I had to call back every single time, they promised to call back for four times but never happened. After never ending arguing with hopeless customer option team as well as tech guys for entire three days, I ended up going barking mad at them, and they finally proposed to send a new router. They are just absolutely irresponsible, useless and hopeless in helping or sorting problems out!!!!!!!!! Just can't wait till the contract ends. And no wonder why people complain so much about bt.
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2018-09-17
- Comments
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Utterly useless company. 6hours on the phone, always the same response with all of their staff... I'm sorry to hear that, let me sort it out... then they dont.
I ran up Virgin and within 20 mins got my wifi at £10 cheaper and it was up and running within 3 days.
AVOID THIS COMPANY
- Location
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- Location
- Livingston
- Reviewing
- BT
- Date
- 2014-08-26
- Comments
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Even giving a one is to much. The service I receive for 8month was 0.6 and this was from the very beginning I had to pay a engineer to inform me it was BT fault from exchange to house even then would not refund for bad service. Csr and managers spend our money to learn to be rude so have left and had to pay £55 for a hub that did not work adviced to send this back and I would be refunded ( you guessed it never happened ) stay away from BT if you have a choice
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2018-11-15
- Comments
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BT has the worse customer service iv ever dealt with, i was happy till i moved in february 2018 and i was a fibre customer, they put me on slow internet speed and didn't tell me and made me a new contract which i couldn't get out of at the time, when they claimed to put me on fibre my download speeds dropped more than the slow speed one i was getting, so after months with poor customer service and arguing i told them where to go with there broadband, i was also a mobile customer and with out my say so they claimed i said yes to cancel my mobile deals so when i was cut off i called them for 3 days trying to get the pac code so i can keep my number, cause the sims where cut off they can not generate a pac code, they may speak english but they dont understand english, i will never use them again, and i advice anyone else to go else where and save yourself the agro.
- Location
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- Location
- Durham
- Reviewing
- BT
- Date
- 2015-06-18
- Comments
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Shocking, made the fateful mistake in moving from Talk Talk to BT. They took the order but placed my order on pending so was not actioned on, only found out when I moved to BT. They issued me with the infinity box but the speed I have at the moment is barely recognisable on a speed test, its that slow. I thought it would be a seamless service from 1 provider to another but this is simply not the case but this is down to BT. Wish I could turn the clock back. Not impressed with BT at all.
- Location
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- Location
- jarrow
- Reviewing
- BT
- Date
- 2015-09-14
- Comments
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Well i reported problem 3 days ago and still wiating on it being repaired its been such a inconvenience ti me carnt live with it anymore looking to change provider as b.t dont treat there customers right
- Location
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- Location
- Port Talbot
- Reviewing
- BT
- Date
- 2015-11-02
- Comments
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Ive been with BT broadband/phone at one address since 23/5/2016 and also at another address have 02 Busines Broadband/phone. O2 are fantastic a 10/10 service.
BT on the other hand has been like going to a pub and having a bad pint every time. Each time "Hello how are you today sir and here's your next bad pint at hotel prices.
I've almost resigned to cancelling my contract and paying up the 6 months £179.66 disconnection fee to restart anew with a supplier that has a high customer service. My broadband speeds are about the lowest Ive ever experienced. Why the hell does BT trade like this, excellent sales set up and no backup. My BT experience started off with them consistently installing the wrong phone number. I would then get a text from BT along the lines . We aplogies for installing the wrong number however the correct number has now been installed. Again and again the number was not correct and once again a wrong number so back to being on hold and going through it all again . Ive now had the correct number installed (I think) which has resulted in the following upgrade - I cant make incoming calls or outgoing calls and that has been the situation since last June. Its now be diagnosed today as a fault at the exchange and should be fixed within 3 days A long discussion on BT and compensation ensued. It ended with BT offering to refund £10 including VAT for the period in the first month when they charged £16.99 line rental. Ba Customer service is not on the agenda
- Location
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- Location
- Stretford
- Reviewing
- BT
- Date
- 2016-08-04
- Comments
-
Worst broadband company ever, low speed (said to be 17 and I only received 3) , disconnecting very frequently like every day, no point using it all...
well it did call u back when u make a complaint, but then I kept being told that they'll ask someone to check to and get back to me, engineer appointment not available over weekend, and I tried to book it like 2 weeks later, and they said it's too early so can't book it for me?! Seriously?!
- Location
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- Location
- Tiverton
- Reviewing
- BT
- Date
- 2024-01-29
- Comments
-
Simply appalling. We were persuaded by a BT rep to leave our last provider and switch to a complete BT package of Broadband Halo and BT mobile.
The worst decision I have ever made.
Our Internet has been off for 3 weeks now with no indication as to when it will be repaired. There seems to be no communication between BT and Open Reach despite being part if the same company. Their complaints department NEVER returns your calls and the irony if it all is we are on their top package for customer service. Becausecwe are a Halo customer we have no landline as it is broadband based and BT mobile is very poor reception from the house. A nightmare from beginning to end and the moment we are reconnected we will leave BT and EE and never ever return.
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2017-04-26
- Comments
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Why pay for the most reliable and quickest broadband when it doesn't work? Completely cuts out with only 1 device using it! STAY AWAY THIS BROADBAND WILL CAUSE YOU MORE HASSLE THAN ITS WORTH!!! FIND A DIFFERENT PROVIDER!!!
- Location
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- Location
- Plymouth
- Reviewing
- BT
- Date
- 2017-05-02
- Comments
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If I could rate 0 I would faulty equipment which was set t he incorrect address. Took months to sort out slow co connection. Cost a fortune and was offered £20 compensation for losing £1000's with work customer sevice dire then BT slapped a negative on my credit file as I wouldn't pay for a service they did not provide Criminal!
- Location
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- Location
- Tipton
- Reviewing
- BT
- Date
- 2018-05-01
- Comments
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Always turning off and is never up to the normal speed
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-07-10
- Comments
-
They are useless, left me without internet for my first week as a new customer coming from another provider. Not recommended at all. Can't solve any problem with them. Avoid
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-09-30
- Comments
-
broadband speed: disgrace
broadband reliability: disgrace
Customer service: please dont get me started.
stay away you are warned!!!!!!!
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2019-05-06
- Comments
-
BT is worth company in UK.I am not recommend anyone, this BT company is bully and robbery from customers. I did contract for my business with them,I was make 1 contract with BT ( broadband and phone)together, when I made contract from the beginning, they didn't explain me for closing and cancel charge, now I was closing down my business, then i called them and explained them, that time they said me, you have to pay for cancellation fees for £183.15, i was accepted for this fees. I paid them £183.15 already on March 2019. Now they send me another Bill £475.64, So i called them, for what you send me another Bill, So they said this is Broadband cancel Bill. Can you believe this?? Now they said separate cancellation payment. who can pay for that amount £ 658.79???
Before i paid £183.15 , I called and asked them for this is last payment final Bill or not?, they said this is final Bill for Cancellation.
But, now they said this is another bill with different reason.
when i find solicitor, i will Sue bt company
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2016-03-04
- Comments
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Poor service, no respect for customer! When we changed to BT we explained that the line and broadband would b used for business and we need a guarantee of a reliable service. Today Ive been told that who ever set us up didn't put us on a business plan and that now we have to wait until Monday for a phone call (which I was promise to recurve today as the fault was reported yesterday) to let us know when problem will b sorted.
So if you are thinking of changing or getting BT (BT infinity) don't bother! Go with SKY.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2016-07-20
- Comments
-
Here we go for an epic list of failure from BT broadband. For 4 years there is ongoing work due to Infinity upgrades in my area (it like 70's Eastern bloc technology) and every time work is done near my home lose broadband and/or phone line. First time as hadn't a mobile told me they'd call to arrange a repair on broken landline - yes thatwas their solution, get repair done three months later same again and next repair this happens again and again one engineer advised buy a new hub router which I do. Next one advises me cabinet is not fit for purpose at my housing estate and best to pass on Infinity as will be years before it actually works to fullest capacity.
So around a year on same happens again Kelly Communication engineers are working across street from my house and lose broadband again in this time three engineers tell me with an engineering degree they have broken a cable joint each time. At this customer services assure me will never happen again.
On 13/7/16 drop out is not resolved so start a webchat but difficult via my phone so don't get a resolution then away at work for a few days and call 17/7/16 advise of previous issues and begin a complaint so given a date of 20/7/16 for repair causing me untold hassle to re-arrange my diary but do so. On morning pf 20/7/16 re-read SMS sent to confirm this discussion/appointment it quotes 13/7/16 the week before and I reported this on 17/7/16! So after an hour two handlers agree this will not happen however their manager tells me I'm due for repair in next hour. Hour passes by and no engineer so another call and webchat which at this time advised I livei rural Scotland I dont 6 miles from largest city Glasgow seemingly it was a logistics issue for rural living which I do not have add can see two engineers vans along road so there are engineers in area- no their not well I can see them call ends with being told can't help anymore as will not accept lies and additional five day wait.
BT customer services are from the goon platoon tell you anything get called out as liars with proof each time and they rudely hang up as you tell them politely as I don't shout or swear at them as too tired of this now. BT your worse than pathetic and now leaving to get a pigeon its more reliable than your service.
- Location
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- Location
- East London
- Reviewing
- BT
- Date
- 2016-10-24
- Comments
-
Hands down the worst, most incompetent, slippery company I have ever had the misfortune to encounter. Useless. They don't do what they say they will do and then flat out lie to you when you try to resolve the issues. Not only are they charging me for services that are not working, they are charging me for calls from my land line phone which does not even exist. AVOID AT ALL COSTS!
- Location
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- Location
- durham
- Reviewing
- BT
- Date
- 2017-08-23
- Comments
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Completely mis sold me fibre optic broadband last year. Lied about the service altogether. Fibre worked badly for about a month after it went live, I complained. BT assured me it was just till they worked out what my line could handle etc and the service would steady out soon. NEVER happened. Eventually I lost all service. BT offered to send me out an engineer at a potential cost of around £150. Subsequently when i made a complaint they have lost any trace of me ever calling or complaining and are pursuing me for terminating my contract early. When in fact they failed to deliver the service. AVOID.
- Location
-
- Location
- truro
- Reviewing
- BT
- Date
- 2018-02-01
- Comments
-
absolute pile of junk ,i got wifi so i could watch a few films etc ,even with full signal all movies constantly buffering ,customer service couldnt even find my account ,now im stuck for 12 mths on a crap network with no signal and to top it all they tell you if you cancel you will have to pay the whole 12 mths what a cheek .
- Location
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- Location
- Norfolk
- Reviewing
- BT
- Date
- 2018-08-10
- Comments
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Absolute rubbish.no broadband for over 9 days so far still not back on. Phoned numerous times to be told it'll be on within 48hours and it still hasn't. Been hung up on twice. Can't understand the foreigners. You'll be waiting for ever just until someone picks up the phone! Most useless company ever to deal with
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-08-02
- Comments
-
I was with sky before i didn't have any problem.when BT people ring me they said they r better than sky and i fall for it now i regret worst broadband as soon as it is weekend i had prob can't wait till my contract ..... Going back to SKY ... Please don't fall for the offer Bt make to their customer
- Location
-
- Location
- West Kirby
- Reviewing
- BT
- Date
- 2015-08-26
- Comments
-
I have never dealt with such an appalling company. They just want to squeeze the most they can out of the customer and it would appear nothing and no one can stop them. They are a law unto themselves and I feel that even the Ombudsman is far more interested in supporting BT than the man in the street.
- Location
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- Location
- Shropshire
- Reviewing
- BT
- Date
- 2015-12-02
- Comments
-
Such a poor service. Did not revive any services that were booked in regards to moving our phone and Internet to our new property. All conversations were denied that an engineer was ever booked when I approached BT via phone call. So moved to another provider due to BT's in competence. Then two months later I've received a bill for a service that I've not even used. There is not even any person living in our new house so there's no possible way a bill could have been built up.
Absolutely appalled and BT will not be recieveing a penny from me. Don't fall in to their trap!! You will get stung!!
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-06-18
- Comments
-
Worst internet ever.
Connection loosing while playing fifa. Loosing points
Called several times to come to fix it and they didn't. We had an engineer scheduled and he didn't show up
Very bad
They incresead the rates after a few months
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-02-06
- Comments
-
Signed to Bt internet and within a couple of weeks of joining the internet connection became unreliable, often cutting out, slowing down and now we have been without wifi for over 2 weeks. We have made 3 appointments and every engineer visit has been a no show. Completely unacceptable customer service team, who are unable to provide appointment commitments they can keep, to remain calm or to give reasons for the engineers not showing up. DO NOT JOIN BT!
- Location
-
- Location
- Australia
- Reviewing
- BT
- Date
- 2018-08-29
- Comments
-
Appalling service. Ryan was so rude and difficult to work with.
- Location
-
- Location
- Middleton
- Reviewing
- BT
- Date
- 2015-09-15
- Comments
-
I have had this so called Internet Phone and TV Package for one month of constant hassle unreliable poor quality TV Phone service which sometimes take up to nine attempts to get through. You dial the number and the line goes dead, and occasionally you do get through on the first attempt, this is when the phone is connected directly to the BT test socket. The phone line has been checked over six times and according to BT its working perfect. The Broadband speed is between 74 and 79 Meg but this is not all that important when its continually dropping connection as I discovered when I examined the Home Hub 5 Logs. This is probably the reason for slow scrolling of web pages and the appalling TV service on my You view box + when watching internet streaming channels. The You view + box isn't much better on free view either even though all the TV's in my house work without a problem. The main TV is fed from the aerial output of the You view box and work perfectly. BT Residential are a backstreet technically incompetent bunch on con merchants who tell lies and they will never provide the service they promised you.You are paying for just an unworkable system. Do Not expect to cancel your contract early because it is not possible, even though the service does not work. I was asked to pay over £500 to terminate my contract. WISH I HAD STAYED WITH VIRGIN MEDIA, the maybe not as cheap but the system you pay for does work 100% reliable for me for the last 12 years. I am being connected to Virgin on Wednesday just so I can have a reliable Broadband Service. I will just cancel BT at the end of my contract and switch the rest of my services back to VIRGIN MEDIA.
WARNING TO ALL POTENTIAL BT CUSTOMERS DONOT BE FOOLED STAY AWAY.
ONE VERY UNHAPPY BT CUSTOMER
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.