Direct Save Broadband Buyers Guide

Founded in 1999, Direct Save Telecom offer 'no frills' broadband and phone, and 300Mb Fibre To The Home in selected areas

  • Fibre to the home in selected areas with speeds of up to 300Mb
  • Good value home phone call plans with all deals
  • Traditional standard and fibre broadband also available
  • UK-based customer service

0800 027 8850   Go to site

Direct Save Fibre To The Home 25Mb
£29.95 per month
12 month contract

£49.90 upfront cost

  • 25Mb average download speed
  • 5Mb average upload speed!
  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • 12 month contract

0800 027 8850   Buy now

Direct Save Fibre To The Home 80Mb
£36.95 per month
12 month contract

£49.90 upfront cost

  • 80Mb average download speed
  • 20Mb average upload speed!
  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • 12 month contract

0800 027 8850   Buy now

Direct Save Fibre To The Home 300Mb
£53.95 per month
12 month contract

£49.90 upfront cost

  • 300Mb average download speed!
  • 30Mb average upload speed!
  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • Fibre to the Home for IFNL homes
  • 12 month contract

0800 027 8850   Buy now

Details last checked on 2021-08-31

Direct Save offer a range of standard and fibre to the cabinet packages alongside their fibre to the home offers. They come with various call plans and contract lengths. If these packages interest you, then visit Direct Save for more information about their standard broadband packages or their fibre packages.

Reasons to choose Direct Save Telecom

  • Fibre to the home - packages with speeds from 30Mb to 300Mb available in selected new build properties
  • Best for new build estates - in supported new build developments Direct Save may be your cheapest (or only) way to get fast broadband
  • Fibre to the cabinet packages also available - average speeds of 35Mb or 63Mb available in enabled areas
  • Phone bundles - you can add a call plan to the FTTH package if you need it
  • UK-based customer services - get support from a guaranteed UK call centre

Possible downsides

  • Fibre to the home has limited availability - it's currently only available to around 40,000 homes
  • Relatively low upload speed on FTTH - despite the maximum download speed of 300Mb, FTTH products range from 5Mb to 30Mb for upload speed
  • 'No frills' service - few extras as low cost has been prioritised over other concerns
  • More expensive outside of network areas - those in rural or remote areas may pay more for a standard or FTTC deal

Features at a glance

  • Range of packages available with average speeds of 30Mb to 300Mb on fibre to the home

  • FTTH broadband on 12 month contract; other deals on 12 months or 28 days minimum contract

  • Truly unlimited usage allowances

  • Free connection for standard and fibre broadband, £70 installation for FTTH

  • UK based customer support between 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays and Sundays

  • Free N-rated wireless router, postage and packaging charges may apply

  • Pay for only the calls you use on all packages, evenings and weekends or anytime calling options available

  • Direct Save have published a Traffic Management Policy

2.5 stars
  satisfaction rating based on 100 customer ratings since 2020-01-06. See more Direct Save customer ratings and reviews.

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Customer Ratings Summary

  • Satisfaction
    2.5 stars
  • Customer Service
    2.9 stars
  • Speed
    2.4 stars
  • Reliability
    2.8 stars

Based on 100 customer ratings since 2020-01-06

Show all time ratings

Add your own review of Direct Save

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Dreadful service!
Direct Save should have connected the service on 27/08 but it was only working on the evening of 31/08 after 2 phone calls to customer service. I lost a day of work because of this and was forced to use up my mobile phone data allowance.
They still sent the bill/direct debit for those 5 days when the broadband hadn’t been connected yet, which I obviously cancelled and disputed. Only after a few emails they finally corrected the amount. No compensation whatsoever was offered for their mess up and the disturbance caused, not even an apology.
Because I was on holiday and didn’t make that payment straight away, they suspended the service. I’ve made the payment (finally with the correct amount) but after 7h I’m still waiting for the service to be reconnected after several hours. I’m losing another day of work, but Direct Save couldn’t care less!
Waiting times for Customer service are 20 min plus.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Direct Save  
I have never had to go through so much to get in touch with someone for help. I am a new customer and was supposed to be connected on the 23 August, it is now the 4th Sept and still no internet. Have called tech support several times only to be put on hold for long periods of time or disconnected because they can't figure out how to fix the problem. They first had my address wrong. Now supposedly it's my ONT box number. They say they will call you back but never do.
I pro paid for the first month and a half but still have no service. It takes forever to get help on direct save helpline. I will never do business with them ever again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bracknell Direct Save  
They do not deserve any star be careful before your contract is finish. Worth costumer service and has the worth service.
  • Satisfaction
    1 star
Cambridge Direct Save  
I have been with DST for 4 months .
The speed and reliability has been average at best , good when it is running smooth.
Lately I have had problems with speed and signals going off .
When trying to contact them I have found lengthy wait time and unhelpful support.
I have just realised that tek support is only available during office hours ?!? so if you have problems after 8pm theres is nothing you can do ?!?
When asking about cancellation the fee is 100 pound . Ridiculous.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Yorks Direct Save  
I am using 2.5 years directsave. In terms of overall satisfaction I believe that directsave provides quite good services(4/5).

For customer services I believe that the agents working after 4pm are better technically that those in the morning hours (4/5).

The installation times are affected by openreach works and schedule. I believe they need to improve their collaboration with openreach and have more control on their programs and status.

The broadband speed is more or less the same between companies. The best always for me is to use an ethernet cable, wifi lose 50% of speed (3/5)

The connection is in general terms stable, I think they can improve further on that point (4/5)
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Birmingham Direct Save  
Avoid or don’t sing long term contract !!
I do not recommend this company because I was with them for 6 years I wanted to end the contract because they could not provide me the same speed at the new address so I wanted to quit so they made me pay 150 £
The offered me a lower speed broadband there but I had to pay £40 extra for reconnection but they offered me a broadband with lower speed.
Avoid ! 6 years and that’s how they say goodbye for long term customer!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Direct Save  
Be very careful with their misleading terms.

Due to COVID, and after being their customer since 2017 (no longer on a fixed contract) I called them to upgrade my Fibre Speed, which they promptly did while locking me in a 12 month contract again. It was clearly stated over the phone that if I had to move houses and they could not provide me the same service, I would pay no termination fees. Contract was never provided, just an email acknowledging the new package and informing me I was now on a 12m contract. Cue to now, having moved houses and not having access to fibre, they say that since they can provide me basic DSL via phone line, I either keep a contract with infinitely slower internet or pay them £90 in termination fees. Beware.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Direct Save  
Changed address in July 2018 and informed Directsave to send me a final account and cancel contract. Despite regular phone conversations and letters they eventually sent me a termination of contract and bill of £74.95. I immediately paid this bill and my bank account shows this transaction. On the 29 September I had a letter from MIL Collections claiming £90.00 for non-payment to Directsave. Despite a letter to MIL explaining that the account had been paid, I am still experiencing regular phone calls from MIL claiming this payment. The latest yesterday 24/03/21 almost 3 years after closing the account. PLEASE DO NOT USE DIRECTSAVE TELECOM - ABSOLUTE RUBBISH.
South East Wales Direct Save  
We have been with Direct Save for about 12 months. We've had no problems with Broadband or telephone line and the speed is fab. It's a slightly cheaper than other providers and offers the exact same thing. It was a no brainer for us. We've been selected for an upgrade and the communication on how to do this was seamless.
As a customer you get access to great offers too!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancaster Direct Save  
I have found Direct Save to be the poorest provider of Broadband. I found their willingness and ability to rectify technical issues were some of the worst I have experienced in any industry.Whilst all companies have problems with provision of services from time to time, the quality of Direct Save's customer service and enginerring lacked integrity.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Newport Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband without a phone line

How to get broadband without a phone line

Posted by Andy Betts on in FeaturesVirgin MediaDirect SaveBTGigaclearEE

How often do you make calls on your landline these days? Chances are, it's not often at all.

The number of landline calls has been slashed by well over a half over the last few years. Millions of us now only have landlines because we need them for our broadband. But that's about to change.

A new wave of standalone, broadband-only services are on their way, spearheaded by BT and EE. And it's not just a passing trend. Within five years this will be the norm.

So why is this happening now? Simple answer: the days of the landline are numbered. The UK's ageing phone network is set to be switched off in 2025, to be replaced by a combination of mobile and internet calls. The transition is already under way.

What's happened is that Openreach, the BT-owned company that runs the network, has effectively split the phone service out from the copper wire network that it works on. So where you'd normally automatically get a phone sevice whenever you signed up to a broadband package that uses the copper network (which is most of them), now you won't.

Most fibre services still need to use the copper lines, but increasingly you won't get a phone number or dial tone unless you really need one.

Broadband-only

This is leading to the launch of new broadband-only packages (the technical name for these is SOGEA broadband, but you don't need to worry about that). Our newly updated guide to Broadband Without a Phone Line has got all the details you need.

Leading the way in this new generation are BT and EE.

  • BT are offering their Fibre Essential, Fibre 1 and Fibre 2 deals as broadband-only packages, on two-year contracts and priced at the same rate as the equivalent with-landline deals.
  • EE offer as standard all their regular fibre packages as broadband-only on 18-month contracts. If you do want to keep your landline you have to add it during checkout, and also pay a little extra for a call package.

This is awesome news for those of us whose landlines attract cold callers and scammers and nothing else. But you do need to be slightly cautious before you sign up. When you take on broadband-only you will give up your phone line and lose your number. If you later have second thoughts, you'll be able to get a new line, but you won't get your number back.

If you're in any doubt, a simple compromise solution is to stick with what you've got for now and just unplug your phone. There's no real cost difference either way, at the moment.

These new services aren't your only options for landline-free internet. The biggest provider that can give you this is Virgin Media, who offer all their broadband deals with or without a phone connection. Either way, you don't need a BT line installed to get them.

There's also the small but growing band of full fibre providers, like Gigaclear and Direct Save. They have limited coverage, which is expanding all the time, and come with the added benefit of delivering the fastest broadband in the UK. You can get top speeds averaging around 900Mb - around 13 times faster than the most popular fibre deals.

If you're keen to switch to broadband-only, or want to find out what your options are, use our postcode checker to see the best broadband deals available in your area today.

Comments

Direct Save Telecom

Bargain Broadband for just 95p from Direct Save Telecom!

Posted on in NewsOffersDirect Save

Direct Save Telecom are already one of the cheapest broadband suppliers out there with their £1.95 broadband and calls package. However, this hasn't stopped them from introducing a new, cheaper deal! They now offer a fantastic unlimited broadband contract for only 95p a month!

This deal is on a 12 month contract and comes with a free wireless router. It also features an only pay for the calls you make phone package, charged at the standard Direct Save call rates. This is ideal for those who primarily use the inclusive minutes on their mobile phone contracts to make calls and don't want to pay extra for landline call features they simply won't use.

While you will need to pay £17.75 line rental a month, you can reduce these costs by paying £138 for a year up front, making it the equivalent of only £11.50 a month!

Interested in this deal? Head on over to Direct Save Telecom to sign up! Looking for a deal with a phone package or fibre broadband? Check out the other offers from Direct Save Telecom!

Only available within Direct Save Telecom's low cost network area, more expensive packages are available for those outside of their network area. One-off setup fee of £24.95 applies along with £8.95 delivery fee for the router. Calls to UK landlines cost 15.75p to connect and then 9.5p a minute.

Comments

Direct Save Broadband Buyers Guide - Is Direct Save right for you?

Can I get Direct Save Telecom?

Direct Save's most compelling product is their fibre to the home package which is able to offer speeds up to an impressive 300Mb.

These deals are only available where the FTTH technology has been deployed by OFNL (Open Fibre Networks Limited). This happens in new build estates, where it's often the only initial option for getting fast broadband. As of early 2019 OFNL service more than 2700 postcode areas, representing around 150 different sites. This is estimated to be around 40,000 homes. Use our postcode checker to see if you can get Direct Save Fibre to the Home where you live.

Direct Save are the cheapest reseller of OFNL services. The installation process is different to that of other fibre broadband packages and requires your home to be hooked up to the fibre network directly, via a connection point on the pavement outside. If you're in a house where this has already been done, then you can simply connect your router and you're ready to go. If not, an engineer will need to complete the installation. This costs more and may take a few weeks to schedule.

Direct Save also offer more traditional standard and fibre to the cabinet broadband services through the Openreach network. Although these don't have the same lightning fast speeds they do have near-universal coverage of around 95% of homes. 12 months and one month rolling contracts are available. Prices vary depending on where you live because Direct Save split their network into low cost and non-low cost areas. The latter is mainly remote, rural areas where you already have fewer options for broadband products, and they might also achieve speeds lower than the quoted average.

What packages are available?

Direct Save Telecom offer a whole host of packages for their fibre to the home, fibre to the cabinet and standard broadband products.

If it's available to you, you can get the OFNL Fibre to the Home deal in five configurations:

  • Direct Save Fibre to the Home 25Mb - fully unlimited FTTH broadband with 25Mb download speed and 5Mb upload speed
  • Direct Save Fibre to the Home 40Mb - fully unlimited FTTH broadband with 40Mb download speed and 10Mb upload speed
  • Direct Save Fibre to the Home 80Mb - fully unlimited FTTH broadband with 80Mb download speed and 20Mb upload speed
  • Direct Save Fibre to the Home 220Mb - fully unlimited FTTH broadband with 220Mb download speed and 24Mb upload speed
  • Direct Save Fibre to the Home 300Mb - fully unlimited FTTH broadband with 300Mb download speed and 30Mb upload speed

These deals all come on a 12 month contract. There is a setup and activation fee, but how much this is depends on whether your home is already hooked up to the network. If a previous owner has used any OFNL provider (not just Direct Save) then it will be, and the activation fee will be £25. If not, you'll need an engineer to connect you, and this will cost £39.95. This is lower than most other OFNL providers charge.

Because fibre to the home doesn't the use old copper phone cables at any point - unlike fibre to the cabinet - you can get it without a BT phone line. If you want to keep a landline you can add a voice service for an extra £4 a month, and the price of the calls you make will be added to your bill each month. If you make a lot of calls you can add an Evening and Weekend UK Calls or Anytime UK Calls plan on top of this.

This phone service runs over your internet connection. This means it will be unavailable if your broadband goes down for any reason, including if there's a power cut, and you wouldn't even be able to make emergency calls.

Direct Save also offer three more traditional broadband plans:

  • Unlimited Broadband - unlimited standard (ADSL) broadband with an average download speed of 11Mb and 1Mb upload
  • Superfast Fibre Broadband 38Mb - entry level fibre to the cabinet with a 35Mb average download speed and 9Mb upload, fully unlimited
  • Superfast Fibre Broadband 76Mb - the fastest fibre to the cabinet package with a 63Mb average download speed and 17Mb upload, with unlimited use

These three options are available on a 12 month contract by default, or you can choose a rolling monthly deal with no contract for around £10 to £12 a month extra. In all cases, the price goes up once your initial contract period ends. You do need a phone line for all these deals, and you can add your choice of Evening & Weekend or Anytime calls.

Which package should I choose?

If you're in an area where Direct Save's fibre to the home service is available, you've got a choice between five speeds.

In many new build estates, OFNL products often represent the only way to get internet access. These homes are not always connected to the BT phone network straight away. If this applies to you, you'll have the choice of different OFNL suppliers, of which Direct Save is the cheapest.

When you sign up you will then have to choose the speed you require, ranging from 25Mb to an ultrafast 300Mb. The first three - 25Mb, 40Mb and 80Mb - are broadly in line with what you get from fibre to the cabinet providers (albeit the slowest is a little slower and the fastest a tad faster). 25Mb is definitely the entry-level option. It could handle a couple of people streaming Netflix at the same time, but doesn't give you that much room for growth. The 40Mb option should be plenty for most households' needs. Only if you have greater demands would you need to look at the faster plans.

The other thing to consider about Direct Save's fibre to the home deals is that their upload speeds are not that great, and certainly well below many other FTTH providers. Admittedly, upload speed is a secondary concern for most users. But if you work from home, or do other things that need fast upload speeds (like using cloud services or if you have a budding YouTuber in your family) then you have no choice but to look at the two fastest plans. Only these will give you speeds noticeably beyond what you'd get with an old fibre to the cabinet deal.

If you aren't in an FTTH area you can, of course, consider Direct Save's standard deals. But these use the same technology as most other broadband providers, and you'll find many others with either cheaper rates or more features. When weighing up their offers, keep in mind whether or not you're in a low cost area, as that will affect how much you pay quite considerably.

Points to consider before you choose

  • Do you live in a OFNL fibre to the home coverage area and which download and upload speed option will meet your needs and budget?
  • Do you need fast upload speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Do you need a landline, and do you make a lot of landline calls?

Compare all Direct Save Telecom deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • UK-based customer support - Direct Save Telecom's core technical support team operate 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays and Sundays, and customer support calls are free under the various inclusive phone packages.
  • Free N-rated wireless router - All packages come with a free N-rated wireless router to help you manage your connection. You will need to return the router if you leave Direct Save Telecom or you'll be charged an extra £35.
  • Direct Save Discount Loyalty Club membership - Get up to 25% discount from a varied range of retailers, including Apple, Sainsbury's, Marks and Spencer and Hilton Hotels.

What are the benefits of Direct Save Telecom?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fibre to the home - If you're lucky enough to live in an area connected to the OFNL fibre to the home network then you can enjoy speeds averaging 300Mb at competitive prices. That's some of the UK's fastest broadband!
  • Cheapest OFNL provider - Direct Save rank among the cheapest OFNL providers in the UK.
  • No contract option on standard and FTTC deals - Don't want to commit to a long contract? You can get Direct Save's basic broadband deals without any contract at all.
  • Free tech support - If you experience any problems you can speak to their tech support lines for free, although it isn't available 24 hours a day.
  • No phone line needed - Sign up for fibre to the home and you won't need a BT phone line installed, and won't have to pay line rental. You can add a voice service if you need one, though.

What are the drawbacks of Direct Save Telecom?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Fibre to the home has limited availability - Direct Save's ultrafast fibre to the home service is currently only available at selected new builds in 40+ English towns and cities connected to the OFNL network.
  • Relatively low upload speed on FTTH - Despite the maximum download speed of 300Mb, FTTH product range from 5Mb to 30Mb for upload speed, which could seem very slow in comparison if you upload a lot of large files or use cloud backup services.
  • Activation fee - You have to pay an activation fee on fibre to the home, and it'll be a higher if your home isn't already hooked up to the OFNL network.
  • No TV options - If you want to add Sky or other premium TV services you have to buy them separately.
  • Normal deals more expensive outside low cost areas - If you live outside of Direct Save Telecom's low cost areas, the cost of their standard and FTTC deals rises substantially.
  • No standalone broadband - All Direct Save Telecom packages include a home phone service, meaning that you might need to pay for a phone that you will not use, or need to switch phone provider when you'd rather not. However, the various inclusive phone deals mean that this would only be a problem to a few.
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