466 Customer Reviews over 47 pages
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- Location
- Pontefract
- Reviewing
- Direct Save
- Date
- 2023-01-03
- Comments
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Great service from Direct Save. Moved into a new house and have not been able to get broadband from any mainstream providers for various silly reasons. Direct save got me connected in 2 working days without any issues. Always answered the phone quickly and actually spoke to me like a person, not like the usual offshore call centres. The price is also really good and you get great speeds in my area. Can't fault their service.
- Location
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- Location
- Falkirk
- Reviewing
- Direct Save
- Date
- 2022-12-08
- Comments
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I am just short of words. The customer service is abysmal, and communication through your online portal is poor, with no feedback. Their engineer change of fuse/sockets is 140 pounds; why? I will never recommend it!
- Location
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- Location
- Gainsborough lincs
- Reviewing
- Direct Save
- Date
- 2022-10-09
- Comments
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This is the worst internet service ever in the history
Slow kicks us all off, even when there is only one person using it, two children cant even connectbloody awful
- Location
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- Location
- London UK
- Reviewing
- Direct Save
- Date
- 2022-10-02
- Comments
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DISGRACEFUL RIP OFF. Be warned. Have nothing to do with this company. We were told set up was free. They charged us £179 for an engineer visit when the problem was they had sent a faulty router. When we complained requesting details of why the cost was incurred they sent nothing. No explanation whatsoever. Steer well clear of this company.
- Location
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- Location
- SE London
- Reviewing
- Direct Save
- Date
- 2022-09-29
- Comments
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I’ve been with Direct save (broadband) for nearly a year and I’ve never had any steady Wi-Fi the Networth connection is so week that I bought a booster for upstairs and its still a issue.
I can’t even connect my smart lights as it saying no Wi-Fi detected.
the equipment is poor quality and I’ve had my modem changed 4times
I’m extremely disappointed
I’ve wasted so much money as most time the family are having to use there mobile data which cost me more
- Location
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- Location
- Garside
- Reviewing
- Direct Save
- Date
- 2022-07-20
- Comments
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First year was not had, could connect multiple devices. After extending contract for another year things went downhill quickly. They raised up cost, and internet started playing up. Speeds went down from 40 to 8. Once couldn't connect at all. Phoned customer service, very unhelpful guy claimed everything is in order, then he re-programmed the router and it was even worse. Phoned them again, they finally decided to send a new router, which I was meant to receive within 48 hours. Took 5 days! And number of calls. New router arrived, no change, can't connect more than one device! God forbid you want to play any online games! No chance! Phoned them again! And once more was told that everything is ok on their side! Asked to cancel contract as I'm not receiving service I paid for. They told me I still have to pay it off! £188! DIRECT SAVE?!?! MORE LIKE DIRECT RIPOFF!!!!! And they only add the good reviews on their website!!!! Don't bother with them!!!!!
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2022-06-16
- Comments
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This company are crazy i applied to be connected with there services internet.. they charged me with a 25pounds set fee ok.
And they never sent me my Wi-Fi box and they keep sending me letters saying I need to pay 250 ? For what I never got connected to your crap internet.
Be careful with this crazy company not legit at tall
- Location
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- Location
- Cumbria
- Reviewing
- Direct Save
- Date
- 2022-06-09
- Comments
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Not a customer yet, but I am trying to cancel my application. They have billed me for a telephone service that I didn’t know I had. I wanted to keep my existing number but they seem to have given me a new one. They have charged me for paper billing but have never sent a paper bill. Telephone support just cut the call short. Trying again before complaining to the Ombudsman.
- Location
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- Location
- Nottingham
- Reviewing
- Direct Save
- Date
- 2022-02-02
- Comments
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Avoid this company, they charge for services they do not provide. They made me pay for a line installation that they never installed - more like a scam than a company Avoid
- Location
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- Location
- Leicester
- Reviewing
- Direct Save
- Date
- 2022-01-28
- Comments
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As per the majority of reviews on thus forum...this company stinks! My original contract with the Post Office/Shell Energy came to an end on Christmas Eve 2021. I therefore contacted Direct Save a couple of weeks previous to this, in order to get my broadband and Internet working before Christmas
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.