466 Customer Reviews over 12 pages
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- Location
- Burgess Hill
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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The speed and reliability isn't as good as I had hoped but my area has poor reception and connection. Customer service is great, operators are polite and friendly, and still professional. Any problems or glitches have been dealt with speedily. Would recommend (just need to pick up my flat and move it to a better location)
- Location
-
- Location
- Portsmouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No major problems since joining 20 months ago, customer service have always been very helpful when i've needed them.
- Location
-
- Location
- Nottingham
- Reviewing
- Direct Save
- Date
- 2016-04-28
- Comments
-
Switched from Sky and should have done it long ago. Great savings and the contract price guaranteed for 2 years, unlike sky who constantly put it up! Change over was easy with no problems. I would definitely recommend Direct Save if your looking for a good value for money provider.
- Location
-
- Location
- Leyton
- Reviewing
- Direct Save
- Date
- 2017-12-18
- Comments
-
The signal strength in some parts of my house was weak. I asked for advice on a local FB forum and one suggestion was to contact the provider and ask them to change the frequency. The 2nd one was to instal a range extender.
When I spoke to Directsave, I got the same advice and since installing the range extender, the signal strength has improved a lot.
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2017-06-14
- Comments
-
was expecting poor service although I dont use customer services very often the times I have phoned them I have been connected pretty much instantly unlike other bigger companies where you are on hold for 45 mins etc, I have only good things to say, some of the complaints are unfounded for example waiting in for engineers who do not turn up, this is not DST this is BT Openreach who DST have no option but to use, Im guessing they probably mess other ISPs about to make them look bad
- Location
-
- Location
- Warrington, Cheshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Been with Direct Save for a few years now, price is competitive, speed is fine, we stream movies and I work on my computer. It drops out every now and then but nothing that really effects what we do. All in all I am happy otherwise I would not stay with them.
- Location
-
- Location
- South derbyshire
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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I am not a tecky and find their staff very friendly and helpful
- Location
-
- Location
- Haywards Heath
- Reviewing
- Direct Save
- Date
- 2013-03-01
- Comments
-
I'm perfectly happy with Direct Save an an ISP - hasn't failed once in the past 6 months (so haven't called customer service)and the telco rates are cheaper than elsewhere.
- Location
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- Location
- Northamptonshire
- Reviewing
- Direct Save
- Date
- 2014-05-02
- Comments
-
Only been with them a week so will update in a few months too but so far they are great. We have always been with BT as we live in a rural area and they were the best option (we can't even get Sky) but then saw this company for so much cheaper and as I am on Maternity Leave was looking at ways to reduce our bills. Customer Service has so far been fine, got through quickly to someone I can understand (unlike BT). Broadband speed/connectivity has been fine - able to stream on my laptop while my husband is online on the Xbox too(unlike BT where is used to waver/buffer a lot) and websites load up quickly. So yeah so far so good (fingers crossed it continues). I was wary as just couldn't believe we would get the same service at such a cheap price but as of yet it has been better than BT.
- Location
-
- Location
- BATTERSEA
- Reviewing
- Direct Save
- Date
- 2015-08-11
- Comments
-
I love directsave. Great customer services. I spoke to Nur who was a great help and sold me a great package
- Location
-
- Location
- Clacton-On-Sea
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
- Location
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- Location
- Ashford Kent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
With fiber to a cabinet 3 to 4 hundred yards away a bit disappointing
- Location
-
- Location
- cheadle hulme
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
after poor start things are now OK
- Location
-
- Location
- MANCHESTER
- Reviewing
- Direct Save
- Date
- 2019-11-27
- Comments
-
Good cheap broadband with Direct Save.
Havent had any problems with them.
- Location
-
- Location
- Wrexham
- Reviewing
- Direct Save
- Date
- 2018-07-22
- Comments
-
After some delay with initial setup, good service.
- Location
-
- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent.
- Location
-
- Location
- Isle of Iona
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
I find the supply generally reliable and am very happy any time I have cause to speak with Direct Save.
The local speed is low but that is not particualr to any 1 supplier
- Location
-
- Location
- Redcar
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Sometimes slow
- Location
-
- Location
- Camborne
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
I like Direct Save as their customer service is so good and it feels like I am dealing with real people unlike the more established suppliers who I have tried in the past
- Location
-
- Location
- chester
- Reviewing
- Direct Save
- Date
- 2016-03-21
- Comments
-
Cheap but reliable changed address with no problem at all 2 months ago. No need to reconfigure the router with the new line. Speed 5-7 mbit. upload under 0.9.
- Location
-
- Location
- Exeter
- Reviewing
- Direct Save
- Date
- 2016-09-07
- Comments
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Hi we had a connection problem which Matt immediately sorted out - and a refund...Many thanks.
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
-
Good value for money.
Occasionally slow
Pleased with what I have had
- Location
-
- Location
- Milnrow
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Improved once we upgraded.
Moving house was a little hard work especially as we moved on the same street and the process took a long time but once up and running all was well.
- Location
-
- Location
- Upholland Nr Wigan
- Reviewing
- Direct Save
- Date
- 2019-12-18
- Comments
-
response time in answering calls when phoning customer services is a JOKE. Expect to be left wait anywhere between 15 to 30 minutes listening to naff music. Other than this issue I cannot fault Direct Save.
- Location
-
- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Following unhelpful discussions I still think you should provide explicit reasons why I am not able to return to my previous supplier following your contract with the housing assoc where I now live Plus your phone charges are much higher than my previous supplier.
- Location
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- Location
- Andover
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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because of our specific locale, we were/are quite limited in our choice of broadband provider... i admit that i originally selected direct-save because they had a range of service options and also because they were/are very price competitive.... so on that basis (over the period of 18 months that we have been customers) i can only muster a couple of minor grumbles - overall, good value for money
- Location
-
- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
-
Not sure how to check Broadband speed to check real speed
- Location
-
- Location
- North Shields
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning.
- Location
-
- Location
- Grays
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back.
- Location
-
- Location
- Leatherhead
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good service. Connectivity has been the only problem, which is something that customer service were really good at sorting out. Martin provided 5* customer service when I needed support and since then my broadband has been 100% reliable.
- Location
-
- Location
- Lancashire
- Reviewing
- Direct Save
- Date
- 2013-08-08
- Comments
-
I know that some folks are not happy and I respect their views, but nobody seems to have mentioned the one advantage that DST have over most other companies. If you ring a call centre of theirs, you get a genuine English voice replying, rather than someone speaking semi-gibberish while thinking that they speak English perfectly. There is no hour long telephone call because neither side can understand the other and each keeps asking for a repeat of the previous statement.
Yes, DST has its faults (no company is perfection personified),but for the price you pay, the after sales service is easier to handle than BT and others.
- Location
-
- Location
- Kirkintilloch
- Reviewing
- Direct Save
- Date
- 2020-01-06
- Comments
-
This company used to have an 0800 number - not now. Customer service is terrible. Waited 20 minutes for answer. This was bad enough when 0800 number now have to pay to wait.
- Location
-
- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2021-07-28
- Comments
-
I am using 2.5 years directsave. In terms of overall satisfaction I believe that directsave provides quite good services(4/5).
For customer services I believe that the agents working after 4pm are better technically that those in the morning hours (4/5).
The installation times are affected by openreach works and schedule. I believe they need to improve their collaboration with openreach and have more control on their programs and status.
The broadband speed is more or less the same between companies. The best always for me is to use an ethernet cable, wifi lose 50% of speed (3/5)
The connection is in general terms stable, I think they can improve further on that point (4/5)
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2018-05-19
- Comments
-
To be honest direct save are really good there speed is good not best but all day everyday no cuts or slow downs. They been so helpful customer service. Upset me seeing people not giving them credit. More company like this needs our support. Thanks direct save
- Location
-
- Location
- Havant
- Reviewing
- Direct Save
- Date
- 2018-07-20
- Comments
-
Very satisfied since changing to Direct Save last year. Much cheaper than previous supplier.
- Location
-
- Location
- Rotherfield East Sussex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
A tad expensive but OK
- Location
-
- Location
- Gatehouse of Fleet
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
Given our rural area and its slow broadband provision we are happy with the service from DirectSave
- Location
-
- Location
- cheltenham
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
our download speed has recently dropped so that our 2 computers are taking longer to fill the screen
- Location
-
- Location
- South West England
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
My broadband is extremely slow and often 'times out' when trying to download pictures or documents with e-mails. Once I started with Direct Save they seemed to lose interest in solving problems and when I enquired about superfast connection their quotes for both the connection and service were ludicrous.
- Location
-
- Location
- Brundall norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Generally quite good
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.