466 Customer Reviews over 12 pages
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- Location
- Morpeth
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Shocking service. Terrible connection put on the wrong contract. No return calls
Long waits to get through to support desks
Wish we hadn’t changed suppliers
- Location
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- Location
- N Ireland
- Reviewing
- Direct Save
- Date
- 2012-01-31
- Comments
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I have been with DST since 2007 and have had a very reliable service with just one outage, due to a fire at a London exchange.
My speed was 5.7 meg at its highest and I am now getting a steady 3.4 meg. The lower speeds are more to do with my BT line and exchange than anything to do with DST.
Always a very polite and fast response ro calls.
- Location
-
- Location
- ness isle of lewis
- Reviewing
- Direct Save
- Date
- 2016-10-22
- Comments
-
spot on service for out in the sticks way better than any other provider
- Location
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- Location
- newcastle
- Reviewing
- Direct Save
- Date
- 2016-04-11
- Comments
-
this is the worst company for broadband .when you sign up for broadband they tell you that the line is not suitable for normal speeds (when i was getting 4 mb then dropped down to half a meg)so that i sign up for fibre a guy called matt so he said . they are villians and will be taking this to the ombudsman they will rue the day they did this to me
- Location
-
- Location
- Newcastle
- Reviewing
- Direct Save
- Date
- 2019-02-04
- Comments
-
Haven’t even got my internet yet and all I’ve had is hassle from them. Called up 3 times now and every single time I’ve been told something different. I don’t think anyone in the call centre actually knows what they’re doing. Been a joke from start to finish and now they can’t even give me fiber even though I’m paying for it. Wouldn’t recommend. Dreading to see what comes next , plus the call waiting times are 20 mins+
- Location
-
- Location
- Newcastle
- Reviewing
- Direct Save
- Date
- 2017-08-11
- Location
-
- Location
- newcastle
- Reviewing
- Direct Save
- Date
- 2018-03-13
- Comments
-
Omg this is my big big mistake in my life !! I'm wtch direct save just for 3 weeks and all ready had lots problems my internet was stop working for 5 days before my internet was dropt all the time, but when I spoke witch customer service this staf was so rude and nasty I'm not English and this people was racist and ignorant to me .direct save was send me new router but again my internet dropt all the time and from yesterday till now I never had any internet .when I was spoke with customers service this was the worst experience in my life every one was so rude and said if I wanna cancel contract I need pay cancelation fee but I just don't understand I'm witch direct save just 26 days and all ready had lots problem when this is not my fold but direct save fold why I need pay fee if direct save cant do job propely. can any one can help me and tell me what I need to do because I really after rud and racist customer serive I don't wanna stay witch direct save but I don't wanna pay any fee because I don't feel if this is my fold this internet is nit woking all the time .
- Location
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- Location
- Newcastle
- Reviewing
- Direct Save
- Date
- 2017-03-03
- Comments
-
I made cancellation on last October in 2016, but Direct Save still charge 35 pounds so far.. I told 4 times already about my cancellation. I'm exhausted..
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Very happy with price and service.
- Location
-
- Location
- Newcastle upon tyne
- Reviewing
- Direct Save
- Date
- 2019-02-13
- Comments
-
I payed them but they still havent installed the broadband. When I called and asked them they just said that the installation had been canceled. They didnt offer me anything in return. They just made me wait even longer for the broadband to be installed.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Direct Save
- Date
- 2019-03-24
- Comments
-
Bad service bad customer service they send you one bill tell you to pay that then when you pay it your told sorry no that's incorrect bill please pay double what you've already paid and we will switch you back in worse company ever going do not use avoid at all costs
- Location
-
- Location
- Newport
- Reviewing
- Direct Save
- Date
- 2021-03-09
- Comments
-
I have found Direct Save to be the poorest provider of Broadband. I found their willingness and ability to rectify technical issues were some of the worst I have experienced in any industry.Whilst all companies have problems with provision of services from time to time, the quality of Direct Save's customer service and enginerring lacked integrity.
- Location
-
- Location
- Newport
- Reviewing
- Direct Save
- Date
- 2020-06-29
- Comments
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Of all utilities I have used in my 40 years as a customer, Direct Line Telecom, have been the worst in every department. In many ways it was my own fault but how bad could a broadband provider be? Super bad! Not only was their provision of their contracted service poor, but the standard of their engineers, their customer communication and service were probably one of the lowest quality I have experienced in any sector.And I've bought a great deal of stuff in my time. Keep well clear of them.
- Location
-
- Location
- Newtownabbey
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
-
Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone
- Location
-
- Location
- Norfolk
- Reviewing
- Direct Save
- Date
- 2020-05-01
- Comments
-
Very poor internet provider, paying for 60mbps broadband - fibre to home and lucky to see over 10mbps.
Customer service has been equally as reliable as the service itself when needed.
- Location
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- Location
- Norfolk
- Reviewing
- Direct Save
- Date
- 2018-08-13
- Comments
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Customer service slow and unhelpful. Broadband keeps disconnecting, internet buffers, but according to Direct Save, they are giving a good service.
- Location
-
- Location
- norfolk
- Reviewing
- Direct Save
- Date
- 2017-08-12
- Comments
-
all was great to start with until after a few months into the contract the price kept rising and I needed my phone line moved to have some work done on the property, so I phoned direct save and was told we don't deal with it and it will cost about £160.i phoned bt and they said I have to call network provider. I called direct save again and they said they cant help, I said I would cancel the contract and was laughed at over the phone and told ok you will pay an early cancellation figure of £100,please don't get caught with these crooks, I will certainly not go back to them.
- Location
-
- Location
- North East England
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse.
- Location
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- Location
- North lincs
- Reviewing
- Direct Save
- Date
- 2016-02-11
- Comments
-
I was phoned by this company offering cheaper service, after a long chat on th phone, decided to go with them, I was told everything would be taken care of, sit back and wait for the change over,at the time we were still in contract with BT but said to leave it with them and there would be no contract charge to leave BT not the case BT started emailing me with contract charges for leaving, on top of that I was getting several bills from direct save , I made many phone calls to this company but no one returned them. Also my router never arrived for the setup date , phoned them again and was told they had run out and not sure when they will get some more in , with that I phoned BT and they still had control of the broadband so they put a block on it so direct save were unable to take over,but unfortunately they had got the phone line and for the 3 weeks they had it the line was dreadful with crackling, I couldn't make a call.
To conclude my whole experience with Direct save was harrendouse and cost a lot money, my advice on hearing the name direct save , run away as fast as you can
- Location
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- Location
- North london
- Reviewing
- Direct Save
- Date
- 2015-10-02
- Comments
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I spoke to a lady called chante and she was very nice polite and found the best package for my needs and offered me a broadband deal that was a lot cheaper than i was paying and thought it was to good to be true as i had never heard of the company so i left it but then decided to look it up so i signed up on line and i must say im so pleases with the service thank you direct save
- Location
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- Location
- North Shields
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning.
- Location
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- Location
- North Wales
- Reviewing
- Direct Save
- Date
- 2017-02-17
- Comments
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Terrible customer service, they may be slightly cheaper, but they tie into their contacts and leaving fees without full explanation. Avoid at all costs.
- Location
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- Location
- north wales
- Reviewing
- Direct Save
- Date
- 2014-12-01
- Comments
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tried to order, accepted my order and new line should be in 14 days.engineer arrived after 3 days ,not expected until another 4 days,said i dont need i new line,but am still being charged for new line,phoned direct save,they made excusse for still charging £30 for new line i dont need,but stil not connected,engineer who should have arrived 5 days later didnt,but router did arrive,phones again i was told another excuse ,email 2 days later no reply,again 3 days later no reply next day phone again ,all calls from my mobile,they are surprised i got no land line to call,still not called me back,phoned again today,3 weeks after original order,and they tell me there is a fault on the line,will be another 15 days before engineer can come out to have a look ,so i cancelled in disgust,and they will refund the £30 for new line after i have sent the router back to them,so its cost me in phone calls,and postage for router and to return it ,so am having to find another supplier ,or renew mobile contract and mobile broadband
- Location
-
- Location
- north wales Betws y Coed
- Reviewing
- Direct Save
- Date
- 2016-08-15
- Comments
-
I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
- Location
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- Location
- north wales Betws y Coed
- Reviewing
- Direct Save
- Date
- 2016-08-15
- Comments
-
I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
- Location
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- Location
- North West
- Reviewing
- Direct Save
- Date
- 2019-12-13
- Comments
-
Delighted to say, we're receiving 100% reliable broadband. So glad I transferred and saved money.
- Location
-
- Location
- north yorkshire
- Reviewing
- Direct Save
- Date
- 2016-12-09
- Comments
-
we had to install a temporary phone line during a renovation project, the rolling phone contract was perfect up and running on the same day as I ordered it
- Location
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- Location
- North Yorkshire
- Reviewing
- Direct Save
- Date
- 2013-08-30
- Comments
-
Dreadful experience,phoned by Direct Save offering cheaper efficient service.Ten days into contract no internet and poor wireless.Numerous calls,no improvement.No customer service on weekend.Then told i have to pay £199.45 termination bill.I was told i had 28 days prior to contract to change my mind,not afterwards with poor sevice.
- Location
-
- Location
- Northampton
- Reviewing
- Direct Save
- Date
- 2018-06-04
- Comments
-
Extremely bad customer service. I received a faulty power socket adapter so couldn't connect and only 2 weeks later I found out that this was the problem. They sent me a new adapter but wouldn't refund me for the line costs of the first 2 weeks.
- Location
-
- Location
- Northamptonshire
- Reviewing
- Direct Save
- Date
- 2014-05-02
- Comments
-
Only been with them a week so will update in a few months too but so far they are great. We have always been with BT as we live in a rural area and they were the best option (we can't even get Sky) but then saw this company for so much cheaper and as I am on Maternity Leave was looking at ways to reduce our bills. Customer Service has so far been fine, got through quickly to someone I can understand (unlike BT). Broadband speed/connectivity has been fine - able to stream on my laptop while my husband is online on the Xbox too(unlike BT where is used to waver/buffer a lot) and websites load up quickly. So yeah so far so good (fingers crossed it continues). I was wary as just couldn't believe we would get the same service at such a cheap price but as of yet it has been better than BT.
- Location
-
- Location
- northeast
- Reviewing
- Direct Save
- Date
- 2017-01-02
- Comments
-
After being let down with talktalk not fulfilling their promise i tuned to directsave. i have been with them 4 month and to be honest i dont get a great speed (9mbps) but at-least it was up on t/talks at a fraction of the cost...Lets hear the good for directsave.
- Location
-
- Location
- Northern ireland
- Reviewing
- Direct Save
- Date
- 2021-11-12
- Location
-
- Location
- Northumberland
- Reviewing
- Direct Save
- Date
- 2017-02-15
- Comments
-
The customer service when you actually reach an engineer is pretty helpful, just don't call after 8pm or you get a a promise of a callback that never materialises.
The broadband itself is an absolute omnishambles, 5 times in the space of 2 months myself and my family have had to call because something in their system keeps slowing the Internet down to under 1mb/s each time they say it's fixed only to happen again a couple weeks later.
- Location
-
- Location
- Northumberland
- Reviewing
- Direct Save
- Date
- 2017-04-02
- Comments
-
I left Talktalk early 2016 to join dst after 18 month of dissatisfaction with the corrupt talktalk. I'm now on cheaper broadband and better speeds with dst.After a couple of issues with dst in the early days, everything got resolved without problem.
b/b speeds, customer service and price are far better than talktalk. I'm happy.
- Location
-
- Location
- Norton
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service.
- Location
-
- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good supplier but speed poor even after an alleged improved fix
- Location
-
- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2019-08-31
- Comments
-
AVOID AVOID AVOID, no response to emails, took 70 minutes to speak to a customer service rep when I was apparently 6th in the queue. Customer Service rep had no idea, obviously has not been provided with appropriate training, tried to quote me me GDPR, shame Information Governance is my job. Have cancelled as no contract, as no response or info from them as to when service will be provided, 13 days after signing up.
- Location
-
- Location
- Nottingham
- Reviewing
- Direct Save
- Date
- 2021-10-03
- Comments
-
Awful company. Worst internet provider I have ever encountered. Buffering a lot of the time, you moan and all you get is an automatically generated reply. Can't wait to get rid of these numptys
- Location
-
- Location
- Nottingham
- Reviewing
- Direct Save
- Date
- 2022-02-02
- Comments
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Avoid this company, they charge for services they do not provide. They made me pay for a line installation that they never installed - more like a scam than a company Avoid
- Location
-
- Location
- nottingham
- Reviewing
- Direct Save
- Date
- 2014-02-18
- Comments
-
this company should be investigated their service is appauling.They don,t respond to emails,getting through on telephone is really bad, their staff attitude is disgraceful.Where do they get them from?
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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