466 Customer Reviews over 12 pages
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- Location
- Newcastle upon tyne
- Reviewing
- Direct Save
- Date
- 2019-02-13
- Comments
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I payed them but they still havent installed the broadband. When I called and asked them they just said that the installation had been canceled. They didnt offer me anything in return. They just made me wait even longer for the broadband to be installed.
- Location
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- Location
- UK
- Reviewing
- Direct Save
- Date
- 2018-12-23
- Comments
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Absolutely shocking company!!!! It says on their website 24/7 technical support. Rang up this evening and told they have no engineers so will have to wait for a call back in the morning. Supposed to have Fibre Broadband but speed is showing at 0.7!! Not happy at all.
- Location
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- Location
- carshalton
- Reviewing
- Direct Save
- Date
- 2017-05-31
- Comments
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i have just had 4 days from hell with this companay after they tried to take over my BT phone and broadband without my permission.
came home from a weeks holiday to find a email from BT to say that another company wants to take over the services at my address which i did not know anything about.
have had to make phone calls to bt 3 times in 4 days as this company keeps putting in requests to take over the services and i have to get BT to stop this every time.
- Location
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- Location
- Newcastle
- Reviewing
- Direct Save
- Date
- 2019-02-04
- Comments
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Haven’t even got my internet yet and all I’ve had is hassle from them. Called up 3 times now and every single time I’ve been told something different. I don’t think anyone in the call centre actually knows what they’re doing. Been a joke from start to finish and now they can’t even give me fiber even though I’m paying for it. Wouldn’t recommend. Dreading to see what comes next , plus the call waiting times are 20 mins+
- Location
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- Location
- Newtownabbey
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
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Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone
- Location
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- Location
- Durham
- Reviewing
- Direct Save
- Date
- 2018-06-14
- Comments
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Be very careful with these people.
I went thinking it was the cheapest only to find I can have Fiber broadband chaper! At 10+ times the speed.
When the hit and miss internet service fails - you can not get a response from them.
Then when they roll you over onto a new contract they add charges for additions (evening and w/end calls) you did not ask for and then when you terminate with them they charge you for Administration fees! of £19.50. Very Poor. Will not ever use again.
- Location
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- Location
- Brighton
- Reviewing
- Direct Save
- Date
- 2024-01-11
- Comments
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Had Broadband installed in August 2023. It didn't work properly, with poor and intermittent service. They eventually sent out an engineer and I was told this would be free of charge. They fixed the faulty box in November and today (8th January) I received their invoice for £193 for engineer call out. Shocked? Obviously I called them only to be spoken to with contempt and rudeness by unhelpful so called "Service Agents". Even after speaking to a "manager" they flatly refused to remove the engineer charge (or even reduce it). Absolutely dreadful company: their policy is "once we have them in contract we can totally rip them off". My advice? Don't use them and if you do, certainly don't trust them!
- Location
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- Location
- Bedfordshire
- Reviewing
- Direct Save
- Date
- 2017-03-22
- Comments
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This is the worst broadband & telephone & customer service I have ever had I have had so many issues with this company for different reasons. I wouldn't recommend them to my enemy as they would recieve the message as the broadband services are slow. Maximum 80mb for about £46 per month. It is a second rate service from a second rate company.
- Location
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- Location
- Coventry
- Reviewing
- Direct Save
- Date
- 2020-07-27
- Comments
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I have cancelled my direct debit due to the fact I have tried to talk to someone about my contact only to be cut off every time. I have been unable to talk to someone and I've had enough of there service its bloody rubbish.
- Location
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- Location
- Shepshed
- Reviewing
- Direct Save
- Date
- 2017-05-08
- Comments
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Awful awful awful!! I've just cancelled my direct debit with these and signed up to plusnet because after months and months of me emailing them and requesting call-backs (which they ignored 99% of the time) seeing as they don't provide a contact number anywhere it would seem, I've had no choice. I've had absolutely shockingly low speeds on my line and that's when it was actually working, which most of the time, if wasn't. They have done nothing but fob me off with excuses and are extremely rude when dealing with them over the phone. Paying £22 every month for no reason whatsoever, I finally had enough. I'm still in contract until December but they won't be getting another penny from me!! Cannot stress this enough - AVOID THIS COMPANY!!!!
- Location
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- Location
- Aylesbury
- Reviewing
- Direct Save
- Date
- 2021-06-17
- Comments
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Avoid or don’t sing long term contract !!
I do not recommend this company because I was with them for 6 years I wanted to end the contract because they could not provide me the same speed at the new address so I wanted to quit so they made me pay 150 £
The offered me a lower speed broadband there but I had to pay £40 extra for reconnection but they offered me a broadband with lower speed.
Avoid ! 6 years and that’s how they say goodbye for long term customer!!
- Location
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- Location
- Nottingham
- Reviewing
- Direct Save
- Date
- 2022-02-02
- Comments
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Avoid this company, they charge for services they do not provide. They made me pay for a line installation that they never installed - more like a scam than a company Avoid
- Location
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- Location
- Brampton
- Reviewing
- Direct Save
- Date
- 2018-03-07
- Comments
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Just had a letter from Direct Save as I am leaving them on 6 April and said that they have calculate that you have 18 months left on your contract and we estimate that your termination fee to be £270.00. So I phoned them and said I was not in contract as it ended last month so have now put it in the hands of Ofcom. As after the contract ended it should be on a month basis. I would never go back to them as had trouble with them from the start as had to phone to see where the modem was and it was late being set up then the modem did not connect to the internet and found out the modem was not set up right and found that out on Monday and the broadband was meant to go on Friday
- Location
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- Location
- Stourbridge
- Reviewing
- Direct Save
- Date
- 2018-03-21
- Comments
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Do not go anywhere near. They lie steal and rob you at every opportunity. I have been overcharged given false information and even been entered into another contract that I no anything about. Talking to Trading Standards on how to deal with it all
- Location
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- Location
- belfast
- Reviewing
- Direct Save
- Date
- 2016-09-26
- Comments
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They change contract terms and increase charges. They charge hunders of pounds to terminate contracts. Need I say more. You have been warned.
- Location
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- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2016-11-07
- Comments
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Having read all of the poor reviews left about this company. I can only say that words cannot express what a disgustingly poor service Direct save provide ( having experienced it myself)and I am astounded that the regulator allows them licence to continue trading. They should be investigated for fraud and shut down!
Be warned.
- Location
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- Location
- York
- Reviewing
- Direct Save
- Date
- 2014-04-06
- Comments
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I had to buy out of my contact early with direct save. From the moment with took up the broadband and telephone service we had problems. I asked them to waiver the early end of contract fee, but they would not agree. The service was appalling, the equipment was of poor quality. The service used to cut out every day, or buffer. I lost several days work because of the service was not fit for purpose. It cost me £59 to leave. I am now with BT and we have an excellent service now.
- Location
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- Location
- Berryfield
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult.
- Location
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- Location
- Milton Keynes
- Reviewing
- Direct Save
- Date
- 2023-09-25
- Comments
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I would give 0 stars if I could!
Signed up but only had Internet for about a week. It was so slow and kept cutting out. I decided to cancel. They said I had to pay the full year! As the 14 day cooling off period starts from the day I signed up, not from the day it went live!! What's the point in that. Then it went down completely for 3 days! Everytime I called, the staff were rude and said they don't have a crystal ball! I did swap to another company now. But I'm getting letters from dept collectors for over £300!! Direct save said they charging me for the WiFi box! Even when it was still in use and told them I would send back, once my new Internet is connected!
Total rip off and rubbish WiFi! I would avoid at all costs!
- Location
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
Unfortunately not able to change it due to lack of other options in the area.
- Location
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- Location
- YEOVIL
- Reviewing
- Direct Save
- Date
- 2019-06-20
- Comments
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my point of view about this is that i was very happy to come to use this broadband speed was very good untill now as its cuts out all the time now i had this before when i was with itaik i just wonder why pay money to this if you can not get online, but direct save says they have change my settings and still no luck if this keeps ongoing much longer i will leave if anyone having the same thing on your broadband what can you do
- Location
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- Location
- SHADEWELL
- Reviewing
- Direct Save
- Date
- 2016-06-27
- Comments
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Never ever go with direct save broadband. These are bunch of thieves.
Initially i was told that engg needs to visit the site ... 24 hrs ago.. a sms - engg will not have to visit the site now.. i said ok... deduced 49 pounds.
Next installment will be in 7 days and you will not receive bill for 2 months. I said ok. Paid - 44 pounds.
I received bill for both months - 33 and 45 for 2 months... dont know why.
They always have a rubbish back up answer.
The contract is written as if you give 28 days prior notice , you can terminate the contract. Now they are saying you have to pay 60 £ for termination
Thank god i cancelled my direct debit. Now i will not pay them a single penny. Because there is no ethics in direct save. They alwaysdo whatever they want and speak rubbish. Not sure how they got the license to operate in UK market
- Location
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-11-20
- Comments
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Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
- Location
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- Location
- bideford
- Reviewing
- Direct Save
- Date
- 2017-08-24
- Comments
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awful speed and awful customer care. they accused me of lying when I said previous provider was getting 13-15mg download, whereas directsave only giving 5-7.5mg.
- Location
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-11-20
- Comments
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Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
- Location
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- Location
- STOCKPORT
- Reviewing
- Direct Save
- Date
- 2015-08-18
- Comments
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Absolutely shocking!!!! I might as well be on dial up it's so slow. continually buffering and I haven't hit 3mb download speed on the several times I have used the speed checker. AVOID!!!!
- Location
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- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2017-10-27
- Comments
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As with others I wish I had read the reviews before I bought this product. I didn't even receive it. I called a number of times to find out when the router was going to arrive and when my broadband was going to go live. I was told two different timings by different people. Then I read the reviews and decided to cancel the whole thing - it was not worth the hassle. I called to cancel and the woman said to email in writing to the customer service department (fine), which I did, did not receive a confirmation email so emailed to ask for one, still nothing. Then I rang to make sure and they said they didn't receive one, then they checked and 'oh yes, it's here'. I wanted to get a refund of the £50 fee but that was not possible because there is no 'cooling-off period' when activating a line (or something like that). I agree with all the negative reviews. Customer service was far from pleasant. Just don't waste your energy of this lot.
- Location
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- Location
- Norfolk
- Reviewing
- Direct Save
- Date
- 2020-05-01
- Comments
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Very poor internet provider, paying for 60mbps broadband - fibre to home and lucky to see over 10mbps.
Customer service has been equally as reliable as the service itself when needed.
- Location
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- Location
- DA1 5UG
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Horrible. They collect your money and deliver you the worst service ever. Stay away.
- Location
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- Location
- Wales
- Reviewing
- Direct Save
- Date
- 2016-09-21
- Comments
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Signed up for fibre and went live. Checked my speed out of curiosity as with BT I got 75mb, due ti the exchange being round the corner.
My speed was 11mb!! And they said oh Yeh when you sign up for fibre you actually get standard broadband to begin with until you pat your first bill. Which is £20 higher than they said and wanted 3 days after live date. Cancelled within 3 to 4 days....AVOID
- Location
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- Location
- Yorkshire
- Reviewing
- Direct Save
- Date
- 2016-08-15
- Comments
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Locked in 24 month contract. Hidden fees as much as double. Avoid at ALL COSTS!!!
- Location
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- Location
- colchester
- Reviewing
- Direct Save
- Date
- 2017-10-19
- Comments
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I hated the experience with this provider and hope I never come across such company again. Can't believe a company like this could still operate in 2017 UK. Charged £196.57 for nothing and then refused to refund me that money. Very dishonest. Stay away from this company.
- Location
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- Location
- Carmarthen
- Reviewing
- Direct Save
- Date
- 2016-12-09
- Comments
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Truly awful customer service.This company should not be allowed to operate. They renegade on all verbal agreements and charges. They take monies from your direct debit that bear no relation to the prices quoted. They never return your calls. They blatantly lie to you and are so rude. When you ask them for proof of the extra costs they add to your account they put the phone down on you! DO NOT DEAL WITH THEM AS THEY ARE TOTALLY UNTRUSTWORTHY.
- Location
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- Location
- stoke
- Reviewing
- Direct Save
- Date
- 2016-03-11
- Comments
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Conned into buying a package told us it would be cheaper than talk talk but was not true when the bills came as their prices were quad ripple that of talk talk money had been taken through direct debit so no refunds avoid scammers thief's be aware
- Location
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- Location
- Mansfiele
- Reviewing
- Direct Save
- Date
- 2017-10-19
- Comments
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Worst broadband ever !!costumer service rubbish!stay away from them..!!
- Location
-
- Location
- Darwen
- Reviewing
- Direct Save
- Date
- 2016-03-11
- Comments
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Absolutely shocking service, DO NOT USe direct Save! I joined them because I thought I was getting a good deL. turns out my router has never worked from day one and they want ME to pay for the engineer when there are no faults on my end. The man I spoke to FOUR times was so rude, has a French accent, very hard to understand was mocking me over the phone saying I said I wouldn't take the panel off because I'm a woman! What on earth? I did everything they have said and I'm still not receiving any wifi! I've complained to them time after time, and still have not got a response or received any wifi! I repeat DO NOT USe ever!!!
- Location
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- Location
- north wales Betws y Coed
- Reviewing
- Direct Save
- Date
- 2016-08-15
- Comments
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I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
- Location
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- Location
- Bedford
- Reviewing
- Direct Save
- Date
- 2016-12-05
- Comments
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Bad service in fact no service at all.no engineer .no call back.no email response .
- Location
-
- Location
- Reviewing
- Direct Save
- Date
- 2016-11-22
- Comments
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This company should not be allowed to operate and Of-com sitting back doing nothing. Their customer service is below poor, they never respond to any email and they cannot be trusted as they do not deliver what they say they would. I have suffered a great deal of stress trying to talk to a manager who seemed to be always unavailable
- Location
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- Location
- BEXHILL
- Reviewing
- Direct Save
- Date
- 2021-09-29
- Comments
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DONT USE.
-- This company are THE WORST I've ever had the misfortune to use.
3 months of payment taken and still no service or phone call/ email from them.
Wish I'd never heard of them. I'm now contacting OFCOM.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.