EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 1849 customer ratings since 2019-06-03 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1472 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Contract due for renewal soon so I phoned EE. Someone answered immediately. Negotiated a good price. Very helpful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Evesham EE  
Don't waste your time. The only good bit is customer service. At the start it was good but they don't seem to care about keeping you interested because the quality drops quick.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Maidenhead EE  
4 stars because Toni at EE was genuinely trying to help. Unfortunately, her determination was not matched by the service. If the broadband connection lasts more than an hour, it must be while I'm asleep or not looking. Changing to another supplier and it really cannot happen soon enough. If you are thinking about moving to EE...don't
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
WORST WIFI EVER!
Do not do it to yourself. Even when I am the ONLY person as home and I am RIGHT next to the router, it still does not work.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Since we got this broadband I have at most had 5 mb/s. My parents are paying for a plan where we should at least have 20 mb/s. A few weeks ago before the lockdown in Edinburgh, a man came to try and fix it, he was nice but did nothing to improve our wifi. And just yesterday another man came (but couldn’t come into our house because of coronavirus) and did absolutely nothing to help. In fact my internet has slowed down even more, down to 0.4 mb/s. That is terrible!!! My parents for some reason don’t want to change broadband but this is the worst internet I’ve had in my life. As good as McDonalds wifi.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
Switching to EE broadband has been one of the worst decisions I have ever made. I have been a long-standing mobile customer so it seemed a 'no brainer' to switch, taking into account the advertised speeds and the addition of 5 Gb of data to my mobile account each month, which is great because you will chew through that in the first few days each month when you don't even bother trying to connect your mobile to the broadband when at home. The speeds are awful (getting well less than 1 Mbps consistently), it keeps dropping out and it doesn't each more than about 6-7 m from the router. Avoid like the plague. Just do not bother.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
South East London EE  
Absolutely excellent speeds i definitely recommend the fibre plus broadband if you have loads of devices connected to the wifi at the same time on the first day i recieved speeds of 50mbps
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
78 dickens road EE  
Moved over last June to fibre due to poor internet speeds but staying with EE who were my provider. Initially received for a couple of months speeds of 28mb but this has slowly dwindled down to 23 to 25mb max and service can often be eratic. Not that happy but tied in for 18 months.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Paddock Wood Tonbridge EE  
Remote village so strength could be better. Overall, mostly satisfied.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Shrewsbury EE  
This is an initial review as line has only gone live this morning.
I had a chat I store with very helpful member of staff. Signed up, I've had emails and texts informing me of progress and when equipment would turn up. Everything happened when I was advised it would be.
Switchover day the old router was flashing, just unplugged that and plugged EE one in. There is a handy plastic tab on the side you can remove with the password and other info on, such a good idea.
Had no problems at all while experience has been seemless. Speed is 2mbps slower but likely to increase to 28 where it was when it's settled.
I used Call Centre once to ask if I'd need to contact Vodafone, that call was answered quickly and I was told they'd handle everything and they have.
So far very happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Co durham EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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