EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1815 customer ratings since 2020-04-17 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,519 Customer Reviews over 38 pages

  • Reviewer
    Location
    Cannock
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Been with EE now for a few months, After leaving BT , Very pleased with the Broadband,
  • Reviewer
    Location
    alva
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Television box is so slow
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a pathetic service for a top price they charge. Can't wait to swich to ANY other provider. Speed is rarely over 10mb's in the evenings somewhere between 2 and 4, 5 means you're in luck! Netflix struggles most of times, good luck streaming from two devices! Had virgin before thought they were crap, these one is much-much worse. Do your research properly and never buy what they promise! Once you're hooked there is 18 months to unhook. You've been warned!
  • Reviewer
    Location
    Kent
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    We were promised that the package we were going for would support the amount of people on the internet at one time, which was incorrect.

    Then when we check to see what plans are avaliable for that little bit extra we find out that the ones they're offering us were not avaliable within our area in the first place.

    calling them up for them to feed the same automated script answers to which low and behold do nothing but cause more issues.

    In the last 4 months we've had nothing but issues, internet outages, phone line downs, broadband shutting down completely to the point of having to have them send a new router out because the one we got had faults to have the one we have now giving the same faults.

    Spending for 50 download / 50 upload and can't even manage over 1 upload and 20 download lmao.
  • Reviewer
    Location
    Luton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Oh man signed up to 18 months. Worse decision I have ever made. Avoid this provider. Poor poor service. BT were much better.
  • Reviewer
    Location
    Downham Market
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    These clowns offered one of the best speeds and TV packages at the time. The ee TV never worked even tho its just digital free veiw with 4 or 5 extra channels. The WiFi router was always losing connection at least 3 times a week. The speed of the WiFi struggled to stream videos from my phone to my or from amazon prime to top it all off after we have swapped to a better provider we have had a very rude letter demanding there rubbish router and TV box back (wouldn't of minded a nice letter asking) bunch of *****
  • Reviewer
    Location
    Bridlington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Internet cut out 6/7 times daily, rang up multiple times and they upgraded me for an extra £1 per month, everything was great for 3 months and now the exact same thing is happening again, have been told we will have to pay an early termination fee for leaving even though they can't fix the problem
  • Reviewer
    Location
    Wells
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    leased line, no control over service and have to ask BT nicely if they can resolve the problem - cheaper but ***** unless you are on a budget and do not want streaming, internet, wifi or any service
  • Reviewer
    Location
    Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking. Cuts out every 10 mins, send an engineer twice who 'cannot find a fault'. Told that it will settle down, has been 4 months and still doesn't work properly. Customer advisor says it's probably because I'm trying to download too many things at once which is not the case. Would highly recommend using someone else.
  • Reviewer
    Location
    South West London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful. Cuts out several times an evening, slow to load and am cut off every month due to 'no data' - with service resuming a couple of days later. Contract is up in February and I'll be leaving them.
  • Reviewer
    Location
    Orpington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I contacted customer services as the engineer had not turned up on the day he should have. I spoke to Laura, who was very understanding and professional. She sorted out a new appointment for me and even called that evening to check that the work was done and I was satisfied. Well done Laura, you turned the situation around and you are an asset to EE.
  • Reviewer
    Location
    Kingston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    wow - can't believe what an incompetent company this is. No-one has any idea what they are doing!! 1 month paying and still no connection!! Sending out engineers without letting us know so we're unable to meet with them. Wasting my time every day. Never knowing whats going on...i'm done.
  • Reviewer
    Location
    WESTON-SUPER-MARE
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Reported buffering problem Customer service very helpful & arranged for Openreach to visit as they said I had a problem near my home. They came & checked the whole of my house & said they would come back. Customer service called to ask how they had done & they booked a call out for following day - stayed in whole day & NO ONE came from OPENREACH - no phone call to apologise for not turning up & no call back from EE. I think they just want you to go away !!!!
  • Reviewer
    Location
    witney
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Unfortunately so far not good. Only decent speed is when connected directly to the router, no connection upstairs, not sure what to do now, stuck with them for another 16 months
  • Reviewer
    Location
    Ingleby Barwick
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Can’t fault EE. Extremely helpful and honest staff. It does exactly what I asked for. Tv and WiFi and mobile. Fantastic price
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Compared to BT, I am so glad I switched. When my BT renewal came up, BT was so unhelpful, would not move on price and would only offer 18 months rather than a 1 year contract I was on. I asked the BT adviser what the early termination would be and she said it was another department and could not say, and would only know how much if and when I ended the contract. This was just stupid, she could not tell me the T&Cs she is asking me to sign... terrible. Most ask for about 40-50% of the full contract, so no wonder they are all pushing people to longer term contracts.
    Decided I needed to change even though it is a monopoly all back by BT OpenReach's infrastructure , and BT own several of the other providers anyhow.
    Called EE and they have been nothing but helpful and honest. Said they have been improving their call centres to keep & win customers, since you need to differentiate when the product is the same, and it shows. The speed is a bit lower (55Mb) than my BT connection (70Mb) but had a long chat with them and believe it will be resolved once line settles down (been just 2 days). The other provided will need to up their game and focus on customer service, EE's is very good so far and not dodge my many questions.
  • Reviewer
    Location
    Northampton
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    always cuts out for long periods and takes ages to do anything, just did speed test and got 0.26mb/s download and 0.11mb/s upload speeds all for over 30 pound a month ...complete rip
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have a really bad experience with EE broadband. I am 6 months contract already and I still need to call every single day to the EE call centre for their make my broadband work. My broadband does not work in the mornings and evenings. I do not recommend to anyone.
  • Reviewer
    Location
    Bolton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband i have ever experienced. Being I loyal EE mobile user, I decided to try their broadband.Apart from getting 5Gb data boost, theres nothing positive to it.It keeps disconnecting and the speed is terrible at night time.If you are thinking of getting their broadband, please don't. you will regret the decision.
  • Reviewer
    Location
    Halifax
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Speed is terrible atm, very hit and miss and constant dragging, freezing and crashing from eight o' clock at night onwards, after a smooth period of no problems for over a year. It costs a small fortune as well. I'd leave but have read so many horror stories about how complicated switching is and how mafia-esque phone companies can get about it. I haven't used EE customer services so cannot comment on that (I just put 3/5 because it's midway/neutral) but the service overall is unreliable and frustrating.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse every home broadband. If your thinking of getting DONT. It constantly goes off .not reliable
  • Reviewer
    Location
    Oxford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Overall EE is a company that usually lets you down when you need customer service whether it is about intermittent broadband service or equipment (e.g. cable) that they are meant to deliver but doesn't arrive or even looking into a bill query.
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Absolutely no problem with EE Broadband - paid for speed up-to 17mb, actual speed is over 21!
  • Reviewer
    Location
    Lancashire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very good service( thanks Amy) reliable broadband, reasonable speed and much, much cheaper than BT.
  • Reviewer
    Location
    Honing
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Changed to EE fibre as soon as it was available (more than a year ago). Always at advertised speed and 100% reliable.
  • Reviewer
    Location
    stockton on tees
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    cut me of for no reason at all joined sky and they keep sending letters asking for £11 21 saying they have disconnect my services and close my account and giving me 30 days to pay this amount before they take further action to recover the outstanding debt wich may include referring my account to a dept collector I wrote a letter back to them saying they had already disconnected my internet and landline saying when I rang them that someone with a different phone number had canceled my contract with and ask me to set another contract up with them and said it would take 14 days but they would reconnect me within 7 days I canceled the contract the next day and joined sky in theory they ee still owe me money because I was paid up every month sky router is far better than ee and the only time I had any thing to do with ee was by phone or email sky sent me all the contract papers and in my eyes a far better the ee who are a bunch of crooks
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Constant problems with speed , really slow. Sometimes the WiFi doesn’t work for a full day which is really annoying & it came to a point where everybody in the house was just using their mobile data.
  • Reviewer
    Location
    Kirkintilloch
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Constant issues with speed and quality through contract. Trying to get through to customer service is like pulling teeth. The speed never came near what was advertised and we had very few weekends where we weren't throttled, again - not what was advertised. Avoid.
  • Reviewer
    Location
    Caernarfon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Switched over from very reliable Sky ISDN, because of the 10GB mobile data offer. Took over 2 weeks to settle down - constant dropouts/speed issues etc. Infuriating, compared to top providers. But a month on, the speed is constantly 20 mbps (advertised as 13),and the router/modem seems to have a better range than the cheapo Sky box. Seems a good bargain for £21 (so far). Haven't had to talk to customer support, as yet.
  • Reviewer
    Location
    Greater Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Initially my contact was for a complaint relating to one of their authorised online sellers called Metrophone. When I tried contacting them their telephone number was not in use, so I tried cancelling the purchase. Eventually I was in contact with a guy called Daniel in the exec team at EE, and credit where it is due, he was brilliant. I was so impressed I decided to take out my broadband with them, but I told him I had read some bad reviews about waiting time for equipment and connection. He sent me a mobile Internet device with data FREE of charge for the interim peroid. Four months later, Daniel had left the business and EE have used the direct debit set up for my mobile phone and taken £45 for the FREE device (my mobile phone contract was £14 per month)! I struggled to get my money back and I am now in deadlock. The exec team have passed me from pillar to post! One of the team actually made threats towards me, suggesting that if I don't agree to their resolution suggestions, they will revoke the resolution deal from the original complaint back in December! Absolutely appalled at the handling of THEIR mistake! Be warned .... they cannot be trusted with access to your bank account! The bank did get the £45 back, but I would not pay anything by direct debit to this company ever again!
  • Reviewer
    Location
    Horbling
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Dry poor broadband speed, I suspect due to a poor landline connection to the hub.
  • Reviewer
    Location
    West Molesey, Surrey
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was an EE mobile customer and the service has always been excellent, I received an email from EE offering a deal on their fibre broadband and, as a mobile customer I would get 10mb of free data on my mobile. It also came at the same time sky put up its prices.

    Having switched to EE fibre (easiest and best part) I have now had to visits from bt openreach to try and resolve the poor speed issues the last one on Tuesday the engineer was here for almost 2hrs, rewired the house, the connection in the cabinet but, still the speed is no better used to get 34mbps from sky now I can only get 18mbps down the same phone line! BT say it’s an issue with EE, EE says its BT.

    Worst service ever.
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    The worst customer service provider in uk..i wish i never went for EE broadband and landline
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The mobile network I found to be very good
    so because of this we got EE broadband hoping for the same quality
    No it is so un-reliable and i usually find it cut out at least twice a night and even when it does work it is slow compared to other broadbands
    it is a scam
    I was applauded by the low quality and after reporting the issue many times and still no improvement or any action on there part at all I am disgusted
    I hope anyone considering EE will learn from my mistake and go to BT
  • Reviewer
    Location
    Malvern
    Reviewing
    EE
    Date
    Comments
    Lied to again and again by customer services, very poor signal slow speeds. Not what you’d expect at all.
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst WiFi ever advertises 36mbps speed but I can’t even get over 5mbps on my Xbox customer service takes the piss and the WiFi can’t handle 3 phones a computer and an Xbox. Pile of rubbish.
  • Reviewer
    Location
    Canvey Island essex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had no broadband since about 5 th Feb!! Have had three BT engineers at my home , but the problem is with them!! The junction box needs sorting out!! I have been told I will be up and running today, broadband is on/off so did a speed check, 9.41 mbs!! 1.65 upload!! Will give it time, then will call EE again !! As I'm paying for faster broad band !!
  • Reviewer
    Location
    Newcastle
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I decided to go with EE broadband after reading external reviews online. I was kept up to date throughout and everything came in time for the switchover.
    I have been pleasantly surprised by both speed and reliability, I did have an initial problem of devices not connecting but once I spoke to their technical support via a video call, it was found that I had placed the router in a poor location. Once I had moved this, everything worked perfectly and all devices connect well
    The speed is good and close to advertised (Fibre - I am still within the 10 day adjustment period) and have had no problems with connections since then. Customer support was quick and I got through to someone within 2 minutes both times and found them very helpful
  • Reviewer
    Location
    Exeter
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Is the worst seevice ever. I had problems all the time! The connection was dropping at every 5 minutes. I used to call them at every 3 weeks and they were sending me engineer. And i asked them to cancel my contract and they took me again money for another month of no service. Awful!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    EE
    Date
    Comments
    The WORST company I have EVER come across. DO NOT WASTE YOUR TIME OR MONEY! The WiFi turns off every single night without fail and funnily enough it always seems to happen once the office are closed therefore I cannot contact them.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.