1,612 Customer Reviews over 162 pages
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2023-08-23
- Comments
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Constantly stops working, hubs flashes orange which means no internet connection, 5 days to fix then breaks again. AVOID
- Location
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- Location
- Brighton
- Reviewing
- EE
- Date
- 2023-08-15
- Comments
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Terrible customer service, useless assistance, broadband not working and unreliable engineers.
EE take care of you the first year then, when you start to pay the full price they just don't care anymore. I have been a customer for 4 years and when I have decided to switch to another provider they charged me 2 months worth of bills even if the usage was 0 because the broadband was not working and they didn't care to send an engineer. 3 times I had to stay home from work waiting for the engineer and 3 times they didn't show up.
Useless, absolutely useless.
- Location
-
- Location
- Leek
- Reviewing
- EE
- Date
- 2023-07-20
- Location
-
- Location
- Bleadon
- Reviewing
- EE
- Date
- 2023-07-19
- Comments
-
Diabolical..without Internet a wk. Pillar to post booked appointments cancelled .. call bks not happening when confirmed. Absolute jokers. Illegally paying for a service I don't recieve? Stupidly in a contract for phone and broadband...
- Location
-
- Location
- Nottinghamshire
- Reviewing
- EE
- Date
- 2023-06-26
- Comments
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Disgusting service. Had an expensive mobile broadband deal with them. Device they supplied failed within a year. They twice accused me of getting the device from elsewhere, before offering a token apology, and an pathetic insult of compensation. They then admitted device they sold me was not supported by their network. Misled and lied to from the off. Never again
- Location
-
- Location
- uk
- Reviewing
- EE
- Date
- 2023-06-15
- Comments
-
internet cuts out multiple times every day, absolute shocking company NEVER EVER GO WITH THESE MONEY GRABBING CLOWNS
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2023-06-13
- Comments
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Charged over £50 a month, wifi dropped numerous times time during the day. Dropped everytime you would use social media in phone whilst watching tv streaming sites.
Even sat next to the router the wifi would drop or be slow.
Had to use mobile data everyday and to connect to laptop to wfh as it would never work.
EE said that this was normal wanted to charge £600 for us to leave contract, compromised to £300 which it’s still ridiculous for a service that never worked.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2023-06-12
- Comments
-
I have been with EE since the days of T-Mobile. But their customer service has become horrible. When you try to leave they treat you like an enemy. The worst service. I cancelled a broadband service within the fourteen day clearly stated on their website, but EE deliberately sent me an email asking me to pay a cancellation charge. A very appalling customer service. I don't advice any customer to sign up to EE. They are extremely negligent and unprofessional. Even after I had made a complaint over the phone they cancelled my complaint and sent me a bill again after a few days. Don't take risk with EE. Find another provider by all means. If this matter is not resolved I will inform as many customers as possible through social media to stay away from EE. I have been mistreated and my time has been wasted. I don't normally write reviews but I have no choice with EE. They can't resolve my complaint so I must come on social media to resolve it.
- Location
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- Location
- Exeter
- Reviewing
- EE
- Date
- 2023-04-28
- Comments
-
Zero stars for theire awful service, and -5 for their customer service. Save your self, dont go there.
- Location
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- Location
- Salford
- Reviewing
- EE
- Date
- 2023-04-25
- Comments
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Absolute rip off. They reduced the price for the plan I am currently on to 28 GBP. Strangely, they increased mine to 36.88 GBP. When I asked for a price match they refused saying you are in a contract. Instead of valuing their existing customers they rip them off. Avoid EE broadband. They will try to tie you in a contract and then they will rip you off
- Location
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