1,612 Customer Reviews over 41 pages
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- Location
- Barnsley
- Reviewing
- EE
- Date
- 2021-01-17
- Comments
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This internet is an absolute travesty. It is vile. Never, no matter how cheap the deal is, never side with EE. I'm am now stuck with what is the most awful internet I've ever had. Internet from 10 years ago would trump this broadband. Never go with EE.
- Location
-
- Location
- barnstaple
- Reviewing
- EE
- Date
- 2015-01-05
- Comments
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terrible service and speed
- Location
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- Location
- Barrow in furness
- Reviewing
- EE
- Date
- 2015-11-15
- Comments
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I started out with ee with standard broadband which was great. Then I decided to get fibre and it was the worst decision the speed on average was slower and it constantly was offline for one reason or another. Customer service shocking and I strongly recommend using someone else
- Location
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- Location
- Barton under Needwood
- Reviewing
- EE
- Date
- 2016-02-15
- Comments
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Must be lucky I guess. We moved over to EE Fibre about 3 months ago and it has been faultless....download is regularly in excess of 35mb and (so far) has been fully reliable....must be us I assume
- Location
-
- Location
- Basildon
- Reviewing
- EE
- Date
- 2018-07-10
- Comments
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Do not go near ee broadband it is the worst in the uk! Dead slow and no service support at all ever!!!!
- Location
-
- Location
- Basingstoke
- Reviewing
- EE
- Date
- 2017-09-29
- Comments
-
Possibly one of the worst product experiences I’ve ever had. Was told a minimum of 1mbps download, up to around 4mbps. Actual download was about 0.01mbps. (That’s slower than dial-up). Reliability is a joke. At peak times you should expect it to cut out about once every ten minutes.
I can’t rate this product badly enough. If you decide to use it after reading this review - more fool you.
- Location
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- Location
- Basingstoke
- Reviewing
- EE
- Date
- 2015-03-28
- Comments
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Recently I moved to EE from TALKTALK.
I am a T-Mobile customer for 7 years.Following an advicer called me several time and I ignored their call
many time.Finally I thought why not try their broadband and phone services.The day she called me I picked the phone thats it.She did not gave me time to think about and ask a question.She was hurry and onceshe got the information she need,she always tried to end up my conversation.Instantly I understood something is not normal.Every thing went normal.I am informed my connection date.Fine.They told me patient for ten days to get normal Broadband speed.Waited hopefully.In between I found the speed dropped several times and continued until now.Contacted the EE.First advisor spoke to me politely.Very good and he was kind and helpful.After seval questions he said an engineer will visit.Never happend.Then next day EE contacted me how the issues fixed.I way for work.Cant say the progress.That day i got 12mbps.Finally again the speed dropped.Called EE.Spoke toa advisor.After sevsral conversation he asked me to see my router log.I Logged to my router.I am told to look broadband state.I said it says CONNECTED.I told him.Then he asked what is your problem.I have decided not extend my conversation.I understood according to if it says connected thats fine.Dont care about speed.what it is.My smart tv and mobile phone spinng and spiraling with 6.6 MBPS speed now.Frustrations.I leave the decisions to Customers to
judge.Thanks for reading.
- Location
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- Location
- Bath
- Reviewing
- EE
- Date
- 2016-10-21
- Location
-
- Location
- Bath
- Reviewing
- EE
- Date
- 2014-12-11
- Comments
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Do not under any circumstances get broadband with EE.
It has been an absolute disaster from start to finish. They have left us without any service for two months. The order has been ''cancelled' twice without my knowledge.
Customer service is hit and miss. More often than not you will get someone who has no idea what is going on, the others will make you promises the company can not keep.
Avoid please, do yourself a favour and go with anyone else.
- Location
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- Location
- bath
- Reviewing
- EE
- Date
- 2015-08-19
- Comments
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I recently went in to transfer my contract that had finished to a sim only card. What should have been a relatively simplet transaction left me without a phone for 4 days. I spoke with 10 different people to try and get the matter resolved and had to visit the shop 3 times. Stay away from this company they have no idea what they are doing, they have no customer service the overall dealings was a horrific mess.
- Location
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- Location
- Bath
- Reviewing
- EE
- Date
- 2014-11-28
- Comments
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I was overcharged on one of my bills and when I phoned up and it was explained to me it was actually a miss-communication between myself and the engineer. However, the lady at customer service was brilliant, she spoke to her manager, explained the situation and they gave me a full refund on understanding it was the engineer's fault not mine. The issue was resolved quickly and the lady on the phone was brilliant at explaining everything to me. Thank you!
- Location
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- Location
- Bath
- Reviewing
- EE
- Date
- 2015-12-31
- Comments
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I have been with EE for nearly two years now after switching from extortionate BT prices and incredibly poor download speeds.
I can honestly say it is the best decision I could have made. My download speeds are triple what they used to be and the price is very reasonable for the package that I have.
I have only ever had to deal with customer service once when my line went dead for a week and the customer service team were a little bit useless in providing information on the matter. But the issue was eventually resolved and credit was added to my account to make up for my lack of access.
That situation was over a year ago now and I have had absolutely no problems since and would highly recommend them to anyone in my area.
- Location
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- Location
- Bath
- Reviewing
- EE
- Date
- 2017-01-31
- Comments
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I totally disagree with all of these negative comments. Swapped to EE from Sky in October and like another feedback on here read the reviews after and wondered if I had done the right thing! The swap was faultless and broadband great for three months. I've just had a fault where it completely dropped out and thought now is the time to put their customer care to the test. They couldn't have dealt with it better. Kept in the loop via a dedicated person, engineer visit arranged, fault sorted, bill waived and data added to my mobile account to cover loss of broadband. Well done EE, keep up the good work!
- Location
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- Location
- Beddau
- Reviewing
- EE
- Date
- 2016-08-23
- Comments
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Had standard ee 17mbps broadband installed on 29th of july 2016 its now 23rd of august and ive had very slow speeds buffering constantly for first 10 days then after 10 days the router would go off and take aroud 1-2 hours to come back on and then slow again for about half an hour before it decides to go off again for another 2 hours was told it was line issue then router issue then line again now a new router is on its way so far very poor customer service unusable unstable slow internet my god i made a big mistake going with ee and im stuck in contract for a year with this company dont make the same mistake i did its gonna cost me to get out of contract now but i think it will be worth it absolutly shocking
- Location
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- Location
- Bedford
- Reviewing
- EE
- Date
- 2015-01-05
- Comments
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I've been with my internet provider for a long time. Started out as Freeserve, then Wanadoo, then Orange. 18 years later I find myself with EE. OMG, what a shower! They turned off my land-line and broadband on New Year's Eve. Their mistake but despite repeated requests for an explanation, EE has yet to explain how it happened or apologize for causing major inconvenience. They promised to reconnect and restore within 72 hours and notify via text. However, after 72 hours, no text arrived and it was a pure accident that I discovered that we now had a new phone number! After repeated calls and six days, we finally got the broadband working. Irritatingly, it seems we may be on a new contract. A new router (yet to arrive at time of writing) must be used with new login / username and password. All very inconvenient and frustrating at a time of year when good communications are everything. After 18 years using the same email address, I am about to dump EE. New contract or not, it might be lawyer time - EE was in breach of contract by deleting my account. Words fail me!!
- Location
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- Location
- Bedfordshire
- Reviewing
- EE
- Date
- 2017-12-20
- Comments
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EE customer service is just awful. In 2014, without notice, they shut down my broadband and phone account. It was Christmas Eve, which was nice of them! They claimed I had submitted documentation for a move to another ISP - documentation which they could never produce. It took six weeks and goodness knows how many mobile phone calls to get reconnected and, this also initiated a new contract so stuck with them for a while longer. In 2017 they shut down my Freeserve email account of over 20 years. Still feeling the effects of that seven months later: it's like moving house and you need to notify everyone who has ever written to you of your new address!! Anyway, the contract is up and I'm changing to a new ISP. Farewell EE and good riddance!
- Location
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- Location
- Belfast
- Reviewing
- EE
- Date
- 2018-06-05
- Comments
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Up the creek without a paddle got conned we are better than talk talk now I can't wait to go back unfortunately I'm now stuck with rubbish WiFi for a while and come end of contract I'm gone liars cons
- Location
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- Location
- Belfast
- Reviewing
- EE
- Date
- 2015-01-21
- Comments
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All the reviews on this site complain about things EE have no control over, they started to give free home broadband to customers (when they were orange) consumer demand for a cheap mobile internet and home phone package have caused them to expand so anyone can have it. Connection fees are actually charged by BT EE cover most of the fee asking customers to cover 40%. Speeds are controlled by BT as they own lines. Lines randomly get deactivated by BT so they can charged "installation" fees or engineer call out fees. EE customer service is not amazing but I work on new join team we get over 2500 calls a day 80% of them are people complaining that they have slow speeds (BT cause this as then people leave and they can charge more "installation fees") BT is the cause of 90% of problems for providers they send engineers to cut lines and cause problems I know this because I was a open reach sub contractor before I worked for EE... If you want uk based call centers go for sky or EE if you want a good service and people who won't sabotage your lines to make more money stay away from BT network companies and go to Virgin. By far best provider around and I can't wait to leave EE not because of problems they cause but because of BT
- Location
-
- Location
- BELFAST
- Reviewing
- EE
- Date
- 2022-08-04
- Comments
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Super reliable broadband - customer service fabulous. Absolutely recommend this service.
- Location
-
- Location
- Belfast
- Reviewing
- EE
- Date
- 2015-02-13
- Comments
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Whatever you do don't move to EE. When you phone the 'biggest, fastest most reliable provider' you will wait 40 mins to get through to customer services. They capped my service so that I couldn't stream video content as well (the reason that I know this is that their support team in India told me on the phone!). All that I could see was the buffering symbol.
I phoned their customer service team and was put through to their UK customer service team and someone who knew nothing about 'customer service'. He was rude and abrupt. After the call he put a stop to my service even though I did not request this. It will take approx 4 days for them to get the service back up and running. I would not recommend EE to anyone. I was with Sky before and I wish I had stayed with them.
- Location
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- Location
- Belfast
- Reviewing
- EE
- Date
- 2017-07-27
- Comments
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Absolutely god awful. Literally the worst internet i have ever had. Every ten minutes i have to reset the router just so i can stay on WIFI for another ten minutes.
AVOID EE AT ALL COSTS!
- Location
-
- Location
- Belfast
- Reviewing
- EE
- Date
- 2016-05-20
- Location
-
- Location
- Belfast
- Reviewing
- EE
- Date
- 2015-12-13
- Comments
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I'm writing this with my tail between my legs.
What a huge mistake I made. I left a perfectly good service with BT because of pricing and took up EE's offer.
It took 3 engineers to come out and when it was finally fixed my speed was nothing that was promised. I am now stuck for another 8 months in contract.
I will never EVER make this mistake again.
Word of advice, if it ain't broke, don't fix it!
I am now crawling back to BT.
- Location
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- Location
- Belleek
- Reviewing
- EE
- Date
- 2015-10-26
- Comments
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reported very slow speeds of 1.34mg was told it needs an engineer to call and check it out.later the speed went up to 7.09mg and then later back to 1,34.We are paying for fiber optic speeds of up to 16.1mg but the service is very poor.Have EE broken their contract? can I get shut.!!!
- Location
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- Location
- Belper
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
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I went with EE as they offered a good deal at £2.50 per month. Well you get what you pay for? I found poor customer/technical service. Spent many hours speaking to someone on a distant continent. Going through the same checks over and over again. Calls up to an hour at a time (including waiting). Low speeds down to 0.4 mb/s. Just can't wait until next week.....I am moving ISP!
- Location
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- Location
- berkshire
- Reviewing
- EE
- Date
- 2017-02-05
- Comments
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I have been with EE for 5 years. I with no problems. my bill was getting high so I contacted customer service who offered me a great deal for 2 years, the problem now is my internet connection is so slow and cuts out which is annoying when I want to watch a TV programme. I think its a case of you get hat you pay for.
- Location
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- Location
- Bexleyheath
- Reviewing
- EE
- Date
- 2016-01-02
- Comments
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Rubbish company cannot understand people on the phone kept blaming my phone line when it was'nt. Rude, constantly talking over me. Did not ring back. Problem is I want to change but every company has a stack of bad reviews so what do I do now??
- Location
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- Location
- billigham cleveland
- Reviewing
- EE
- Date
- 2018-04-23
- Location
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- Location
- Birkenhead
- Reviewing
- EE
- Date
- 2018-06-09
- Comments
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Broadband from EE is a disgrace!
Too slow to do anything with. Dead slow for downloads of even emails. Forget streaming its impossible. And the so called joke that they call customer services, Just keep away from this organisation unless you want tone of grief!!!
- Location
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- Location
- Birkenhead
- Reviewing
- EE
- Date
- 2018-06-03
- Comments
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EE broadband doesn't deserve a star at all. Its so bad it's a joke. Download speed of 1.2mbps. Garbage. No joy from them no matter how many times you ring. Avoid this thieving, lying organisation.
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2015-03-18
- Comments
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Disgraceful, incompetent completely unsympathetic and unreliable customer service! Worst customer service in my experience of 25 years! Would never go with them again. Customer care definitely not one of their concerns. You are treated as a number, not a customer.
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-02-14
- Comments
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The internet speed is ok in my area , but the it is the customer service that they have got to improve. Service is bad . The operator will often transfer your call & make u wait for a very long time ( more than 10 minutes ).
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2018-08-26
- Comments
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This is Dire Broadband. Just absolutely totally DIRE BROADBAND!!! It is so slow that it is hard to log on and difficult to download even emails. All those things that I took for granted with my previous internet service providers are a distant dream to me now. Words fail me to describe just how dire this ee company is. No help when I complain either, just a pack of excuses. I was mis-sold this. Make sure you avoid ee.
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-10-25
- Comments
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The Ee customer services team are shockingly rude, the cancellations team are as bad, I'm sure they keep customers by infuriating you to the point of madness so you hang up to save your sanity! I am pleased to say in 14 days I will no longer be their customer, my advice, avoid!!!!!
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-06-17
- Comments
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I have been waiting since the day I recieved my router- for over a month- for EE to fix it as it's never worked. I've been passed around between Ahmed and Gourab and Raheem repeatedly. They tell me a higher tech team will be in contact, that never happens.
They diagnosed me with a line issue, now they tell me they need to diagnose it again, and for that I need to go out and pay for a landline phone to perform the tests myself again. They tell me that if they send an engineer who finds there's no line fault, they'll charge me £50-60 for the job. I told them I will eat them if they do this.
I've called them so many times now that I can tell you their entire 'on-hold' play list, which includes the likes of Katy Perry, Foo Fighters and Pixie Lott. I feel like Alex from a Clockwork Orange, with my eyes pinned back watching the horrors of terrible customer service and outsourcing.
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-10-27
- Comments
-
Worst network provider ever. Signal is terrible and couldn't receive calls, could only make them. Customer service is diabolical. Avoid at all costs.
- Location
-
- Location
- BIRMINGHAM
- Reviewing
- EE
- Date
- 2017-12-04
- Comments
-
I have the highest fibre optic speed and am very impressed with the service I have received from EE. My family all have virgin high speed broadband and it is no way as good as EE, I have recommended EE to all my friends and family.
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-09-23
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2018-06-16
- Comments
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I cannot understand how this organisation has not been prosecuted and why it is still in business. This EE Broadband is just the worst that I have ever known. There is no way to watch any kind of video and the download speed is almost stationary. My best advice is KEEP AWAY FROM EE BROADBAND!!!
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-04-29
- Comments
-
This is the worst broadband ever! I stupidly agreed to sign up when I went to get my orange mobile contract upgraded and the sales agent convinced me that if I took out home broadband I would be saving a lot of money. How wrong! The agent said the internet was exactly the same speed wise as talk talk but this was completely untrue. The internet is painfully slow all the time and watching even a short youtube clip is virtually impossible. To top it all off, it's costing costing over a fiver a month more than he said it would and they are refusing to pay the cancellation fee from our old providers which the agent clearly said they would pay! My mobile service is also shocking with the network down on a regular basis. Of course I have tried complaining but every time I call I get put on hold until I give up after about 20 minutes or I get through to someone half way across the world who really doesn't understand what I'm saying. Be warned - STAY AWAY FROM EE!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.