1,612 Customer Reviews over 41 pages
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2013-11-01
- Comments
-
I signed up for EE broadband and Phone package before I read any reviews (breaking a golden rule but I was so fed up with TalkTalk that anything had to be better!). The line activated one day after the quoted estimate, it has been constant ever since with no line noise or disconnects. I am for some weird reason getting almost twice the speed than my previous provider (around 11.2mbs instead of 5.4mbs)this must be down to their Brightbox router which also gives decent wireless coverage in a four bedrooom house. Despite initial fears I am a very happy customer!!!
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2015-02-03
- Comments
-
I too was tempted by the cost of the EE ‘Slowband’ package, and, as the old saying goes…”if it sounds too good to be true…”
Previously I was with Telewest/Virgin for 10 years, overall the server from them was good but their ever increasing costs and 500 channels of nothing convinced me it was time for a change. £2.50 a month and £140 cashback, what could go wrong… I thought.
All started off well, the order went through and the cashback was registered. The line was activated on time and the router arrived in readiness. Day 1, all worked fine, the line speed was forecast to be 4-8mb but I ended up with 14mb, bonus!
3 weeks in the true EE slowband service appeared, phoned Tech Supp (oh how I laughed) and there was a problem on the line, passed to another dept who would look into the fault and call me back. 2 days later, still no slow band and no call back. I call again, we believe there’s a problem with your line we’ll need to send an engineer….in 10 days! The engineer turns up, nice chap he was, he just gave me a wry smile when I mentioned EE. No fault in the house must be at the exchange and passes the fault to BT. Magically within 48 hours all is well again.
Over the subsequent weeks the sloooooooooooowband was in full force to the point of being unusable as many have reported. So, yet another call to “Tech Support”, same old shenanigans but they do agree to send an engineer out. He arrived, checks the cables and logs onto the router…”Aha! there’s your problem sir, the noise levels are too high, they should have checked that and can reset it over the phone”. He does so and bingo bango we’re back to ~12mb.
Roll on Decembers bill, have a charge for an engineers visit! Not on your effing nelly EE! It took 6 calls over nearly 3 hours to get the charge removed and then it was a gesture of “Good Will”
Honestly, if you’re thinking of moving to EE, don’t. It just isn’t worth the hassle.
As the saying goes….if it sounds too good to be true….
- Location
-
- Location
- birmingham
- Reviewing
- EE
- Date
- 2015-03-10
- Comments
-
Do not use!!!
Awful service... still waiting to be connected to broadband over a week late!! No apology no service nothing!!!
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2017-01-12
- Comments
-
Worst broadband ever. Never had problem with previous providers. My average speed was 6 MB . But since I've switched over to EE it hardly goes over 1 mb. Extremely disappointed. Avoid it at all cost.
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2020-05-25
- Comments
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I don’t know about other people but Iv always had good customer service, even when my internet had stopped working. EE gave me free data when I had no internet for three days. Iv had an EE engineer come out and very honestly said that, fibre internet isn’t in my area and not to get it if an EE sales person rings me to upgrade. I can’t fault EE, yes they are expensive but I would never go with virgin or sky or BT, as their customer service is terrible. Doesn’t make sense if BT took over EE, why does EE internet work fine in my area, but BT internet doesn’t. Very strange.
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2015-02-06
- Comments
-
Terrible terrible terrible
I finally gave up on EE after 5years of poor service; however even 2 months after an agreed date of changing suppliers i was still being billed.
I tried to resolve with EE after numerous call but was advised I had been in the wrong for not closing the account appropriately. (me informing them, my new suppliers informing them, two further calls didn't seem to be the enough for them to understand I was leaving.)
Further to this I have had to deal with unbelievable rude people at the call centre and having my call disconnected as their notes ( no mine) not having the accurate information
Communication company ..... That's a joke
I have been left financial out of pocket and frustrated.
Dreadful service- avoid.........
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-05-20
- Comments
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Have never been so frustrated at such poor service. Wifi worked fine for a few weeks and then slowed to 0.3. The customer service staff barely speak english and are rude, slow and unhelpful. I have spent 6 hours on the phone to them and my issue is still not resolved. I would urge anybody thinking about using EE to seriously re-consider. I've never felt the need to write a review online about anything, but EE really are DREADFUL
- Location
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- Location
- Birmingham City Centre
- Reviewing
- EE
- Date
- 2014-05-07
- Comments
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AVOID EE BROADBAND.
Switched from BT to EE and nothing but problems from day 1. Their level 1 help kept telling me line speed was OK and would not accept it kept dropping out. Got through to Level 2 who insisted on an Openreach visit even though it was clear it wasn't a fault on the line (since perfect service with BT). After 3 call outs and an unacceptable amount of bad service they agreed to release me early from my contract. Switched back to BT today, no faults.
- Location
-
- Location
- birmingham uk
- Reviewing
- EE
- Date
- 2018-01-13
- Comments
-
hopeless broadband, poor customer service, wish i'd never left BT.
- Location
-
- Location
- Blackburn
- Reviewing
- EE
- Date
- 2015-09-28
- Comments
-
Connected to EE for 23 days now and broadband speed is still sooo slow. Get through two stabilisations, tej days for each, talk with customer service for hours, they hold and pass my call to each other. Wanted to switch to TalkTalk but EE didn't alliw to. Wish they will loose all they costumers
- Location
-
- Location
- Blackburn
- Reviewing
- EE
- Date
- 2015-01-15
- Location
-
- Location
- Blackpool
- Reviewing
- EE
- Date
- 2015-01-23
- Comments
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I have have 2 mobile phones and have been a customer since 2009. I have ee broadband and home phone at my home since April 2014 paid upfront for the year. and a 2nd broadband and phone at my office since August 2014 On 15th January I called and explained to both Shannon & Samantha that my office was closing on 23rd January and asked if I could have the phone line moved to my home. I was advised that as I already have an EE line I cannot move it here so the option would be to cancel. I asked what the costs of cancellation would be and was tol £26...something. she advised me to call back on the day. Today I called and after 40 minutes the phone was answered by JOrdan in cancellations who advised me the same only he told me that the costs would be £97. I asked to speak with a supervisor and he refused, he was very rude. He placed me on hold for a further 10 minutes and I did not wish to wait any longer so I hung up and redialed. I asked the person who answered if I could speak to a supervisor and was passed to Joshua. After the was I was treated by Jordan I had decided to record this call and informed Joshua of this right away. I explained to him again the situation and I asked would it be better if I cancelled my home account as I have already paid this upfront and the contract is up in April and move the other to my home and this is when he told me that I started up a new contract for my home account on 8th August. This is absolutely not at all true...I did not at any point start a new contact for my home account...what did happen at this time however was I had made a complaint about being missold my office braodband and as a "gesture" Sarah Wright on 23rd of July had changed my package and then on 8th reverted it back..she had never at any point advised me that I was entering into any new contract and i never agreed to any such thing. I had emails between myself and Ms Wright as proof which I can forward. The fact is I only have 1 property. I would happily keep paying as I am and have 2 lines but you will not allow it so I need to cancel 1...My contract as far as I know runs out in April for 1 account and i'm paid upfront so this would be the preferable one to cancel and I am happy to pay the £27 I was quoted on 15th January. I am now taking advice as this is unacceptable.
- Location
-
- Location
- Bleadon
- Reviewing
- EE
- Date
- 2023-07-19
- Comments
-
Diabolical..without Internet a wk. Pillar to post booked appointments cancelled .. call bks not happening when confirmed. Absolute jokers. Illegally paying for a service I don't recieve? Stupidly in a contract for phone and broadband...
- Location
-
- Location
- Bognor Regis.
- Reviewing
- EE
- Date
- 2017-02-21
- Comments
-
5 months into contract.Promiaed upmto 6.5 mbs. 4 times complained and BT called out.Normal download speed is 0.09 !Boosted by BT last Friday to 6.2mbs. Today down to 4.1mbs. Won't hold consistent speeds. Rubbish.
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2019-08-28
- Comments
-
Worst broadband i have ever experienced. Being I loyal EE mobile user, I decided to try their broadband.Apart from getting 5Gb data boost, theres nothing positive to it.It keeps disconnecting and the speed is terrible at night time.If you are thinking of getting their broadband, please don't. you will regret the decision.
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2020-01-08
- Comments
-
I regret the decision of switching to EE.They are the worst broadband provider you can ever find.Pathetic service.Broadband speed would always fluctuate,Signals used to drop frequently.I have been calling customer services again and again, but all they would do were the remote checks.Eventually i had to switch to Sky and life has been easy since.I wouldn't recommend EE to whoever is planning to join them.
- Location
-
- Location
- BOLTON
- Reviewing
- EE
- Date
- 2023-01-22
- Comments
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My broadband is slow and buffers and freezs on every thing you want watch paying for something you can't watch
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2024-02-07
- Comments
-
Possibly the worst service provider out there these days. Was with BT (second worst) for 4 years was upgraded 2 weeks ago to the EE package which includes the Hybrid connect supposed to keep you connected to the mobile network even when the broadband is down. Long story short broadband has been down for 7 days straight and the Hybrid cannot connect to the mobile network, flashing red lights all along. Called support about 10 times in the last 7 days nobody has been able to help, they have also sent another Hybrid connect, same issue, EE literally has no signal... I have already changed provider and waiting for new installation but my advice to all is STEER CLEAR OF EE.
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2015-11-11
- Comments
-
What a joke EE is. I'm 3 weeks in and am getting 0.3M. They say I have to be connected via ethernet for a speedtest, ie find a laptop, or a pc with a 10 metre lead. A wireless connection should do the job.
- Location
-
- Location
- bolton
- Reviewing
- EE
- Date
- 2014-02-19
- Comments
-
cannot stream anything
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2018-03-05
- Comments
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They Don't Believe I am Me!!!
I have been an EE broadband customer for a long time. On the 26th February I upgraded to Fibre Broadband. I received my new router and have had an email confirming my order.
I called EE today, with a quick question, I spoke to their Plymouth call centre. They told me they would not speak to me as the account was not in my name? Even though:
- They sent me a router with my name and address on
- They emailed me several times, addressing me correctly
- They have been taking DD's from my bank for over 12 months
- I can access my account online and make changes
Now I need to drive down to my local EE store, pay parking and take in my Photo ID. Which will probably take me 2 hours, at best!
Why should I suffer for EE's mistakes?
I spoke to Victoria and Aaron Mingham in the Plymouth call centre, both of them told me they would not discuss the matter further and they could not open a complaint, until they could identify me!
I feel the 1.6 Star Rating the EE currently enjoys on Trustpiolet is rather generous. I am sure if people could award Zero Stars it would be a lot more representative of their appalling customer service.
UPDATE.
I was left with no choice, but to produce my ID at an EE Store! I visited my local store and the lovely sales girl, called EE customer services and experienced some of the service I had experienced. The first person she spoke to got disconnected after about 15 minutes. She then called again and spoke to Alan!
Alan, tried his best and was very apologetic, he could not figure out what EE has done and said he would need to get IT department to investigate further. He advised me to leave it in his hands and to head back home!
I left the EE store and returned home, in all I was gone over 2 hours!
I called EE to speak to Aaron and he had left for the day,I did speak to his colleague Helen who checked my Name, Phone Number, Postcode, Address and no all records of me have completely vanished off the system.
So earlier the account was in someone else name... Now I no longer have an account!
Think I will seek fibre broadband with a different supplier!
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2014-03-01
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2018-07-24
- Comments
-
I just cannot use this EE broadband because it is too slow to work. It takes ages to log on, it takes ages to download an email. That's a s far as it goes. Try to download a busy site of a video and there is no chance. What kind of garbage broadband is this!!! I am so sick to death of complaining to there technical department. After 4 months of complaining nothing is better...NOTHING!!!! I got this as a fixed term and fixed price contract for 18 months and they have put the price up!!!! EE is a SCAM!!!!! KEEP AWAY FROM EE!!!!!!!
- Location
-
- Location
- Bonnyrigg
- Reviewing
- EE
- Date
- 2013-07-30
- Comments
-
Recently moved to EE from TalkTalk. Broadband speed is over 100% faster. No evidence of speed being managed at peak times, as was very noticeable with TalkTalk
- Location
-
- Location
- Boston
- Reviewing
- EE
- Date
- 2020-08-16
- Comments
-
Worst broadband ever if you do gaming or you need connection for work, just DONT CHOSE EE. without the reason on some of the days its keep turning off every 5mins. some times speed sucks... switched 4 months ago and now i regret my decision..
- Location
-
- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2017-09-28
- Comments
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Only get reasonable speeds at low usage times. As soon as it hits a peak period you may as well not bother.
I pay for 38 mb Fibre and currently getting a download speed of 2.08 mb.
When calling I just get told they cannot guarantee their WIFI speeds, only ethernet...
I would not recommend EE to anyone. AVOID
- Location
-
- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2018-01-19
- Comments
-
Absolutely rubbish in all aspects, cant wait for contract to end as most of my family are with EE and they also will be leaving. Internet connection cant get any slower as dial up is quicker. Stay away from EE. They are con artists as so is there customer service.
- Location
-
- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2013-02-25
- Comments
-
Very poor Internet service , constantly problems with EE, interruptions in service every time I use it whether using my pc or iPhone. Incredibly long waiting times with customer services , patronising Indian call centres , cannot wait until May when my contract finishes.
- Location
-
- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2017-09-08
- Comments
-
Just upgraded to Fibre Optic And although process too two days longer than panned all went smoothly.Speed everything promised and EE answered all my questions without any hassle.Cannot understand all those complaining abou EE.
- Location
-
- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2014-11-30
- Comments
-
If this review site had zero.. All marks would be zero.. Cant express how poor customer / Technical service and even the complaints department is. I could go into a long history of communication or to be honest lack of it. don't want to bore people. My advice don't go near this company, worst experience i have ever had. If you want to pull your hair out, get totally frustrated and still get no where go with this company, BE WARNED !!!
- Location
-
- Location
- Bracknell
- Reviewing
- EE
- Date
- 2017-04-15
- Comments
-
Seem better than TalkTalk and PlusNet my old providers. Engineers more helpful than most. Would recommend.
- Location
-
- Location
- Bracknell
- Reviewing
- EE
- Date
- 2017-09-08
- Comments
-
Michael in Tyneside North call centre was absolutely fantastic today.
EE have been superb since we changed over to them.
Highly recommended
- Location
-
- Location
- bradford
- Reviewing
- EE
- Date
- 2016-08-13
- Comments
-
okay if you never need to use customer service...
broadband worked well but would be throttled at timees.
i had an issue and called the customer service which was based in india. only wanted to make a minor change and they were utterly incompetent. Sending from department to department and then in the end saying the classic "our systems are down can you call back"
with so many other companies out there i've decided to just cancel my broadband with EE for one with actual customer service.
- Location
-
- Location
- Bradford
- Reviewing
- EE
- Date
- 2018-10-29
- Comments
-
Really, don't touch them with a barge-pole. My fibre broadband has now been off for a week. When you call their support line you get a 'unusually busy' message every time and wait 20-30 minutes to get through. I've been told a BT engineer has been organised only to phone up three days later and be told they are just organising it. If one does come this time and fix it straight away it will have been down for 10 days.
Go elsewhere, really..they are awful.
- Location
-
- Location
- Bradford
- Reviewing
- EE
- Date
- 2018-12-22
- Comments
-
If I could rate it zero I honestly would , I genuinely thought you couldn’t get worse than Tesco mobile but clearly EE proved that you can get worse than them... moving to EE was the worst decision my parents ever made .... my 4g is absolutely a bag of rubbish it goes soooo slow everywhere I go ... It decides to not even turn on when I turn it on sometimes ... has mind of its own .. decides when it wants to work and that’s never . My parents even sighted up for a contract with them for a wi Fi box and I swear it never works on mine or sisters phone nothings loads it goes so so slow I can’t even deal it gets me so so angry . the worst part is even when there’s only one person using the wi fi it still goes extremely painfully slow ... I can’t even use my own 4g never because it NEVER WORKS WHEN IM AT HOME . No idea why?!? It’s been like this for a good few months now but my mum never believed me because her phone the wi fi worked normally for her but for everyone else it just wasn’t until a few weeks ago where her internet started going slow aslwell as mine and she began to believe me that it’s awful . It’s ruining everything for me !!!!!!! It’s affecting my work , my college work , my placement work , my emails and most importantly my youtube and netflix !!!! Sort this out ... we need SKY back we took it for granted wow
- Location
-
- Location
- Bradford
- Reviewing
- EE
- Date
- 2017-11-10
- Comments
-
ABSOLUTE JOKE!!
I have waited over a month for wifi and it's still not working.had 3 different routers sent out and 2 engineers! They have taken money out of my account even though it's not working and I have waited in all day today for another engineer who called me to say he will have to come back another day! Absolutely disgusting service! Do not get broadband with them!!
- Location
-
- Location
- Bradford
- Reviewing
- EE
- Date
- 2018-10-25
- Comments
-
The worst broadband in existence!! I can go for days without the ability to log on. The download speeds... when logged on are so slow that the internet is unusable!!! It is that simple. Complained to EE so many times and yet nothing is done. Oh yes!!...it works great at first, for the cooling off period, and then it drops off week on week until it can't be logged on to or downloads are below 1MbPs. That means that you cannot even get to emails. It is impossible to upload/download email attachments, stream and game.....Impossible. EE IS ONE BIG RIP-OFF JOKE!!!!
- Location
-
- Location
- bradford
- Reviewing
- EE
- Date
- 2016-01-11
- Comments
-
PLEASE STAY AWAY FROM EE OTHERWISE YOU'LL PROBABLY FACE THE SAME...Very poor speed and drops in connection. When you phone up they are useless giving you diffrent stories and making you go round in circles. They took a month to fix my brodband after it just stopped working. Un-believeable how they get away with such rubbish service and jeep your money. I'm changing as I write this review.
- Location
-
- Location
- Bradford
- Reviewing
- EE
- Date
- 2014-03-05
- Comments
-
Every thing sh** were ever they says every thing wrong
Big mistake in my life I join EE broadband I waiting for
My contract finish then I go to my previous broadband
Suppliars.
- Location
-
- Location
- Bradford
- Reviewing
- EE
- Date
- 2013-12-22
- Comments
-
I work away so before swapping ISP I explained to the salesperson I would not be in to receive the router or complete the DLM test (I was assured it would fit through my letterbox) and DLM could be done later. A month later I got home to find it in my bin. After hooking it up I noticed it was very slow 0.572kbps so I called them up, no joy except leave it on for 10 days, I had already explained I could not do this as I switch off the power when I leave. So xmas leave comes along I have 2 engineer visits who both assure me my line is ok and my IP profile is banded as the power was off when they checked my line... Exactly the same as with my last ISP who fixed it in one phonecall, now its my last week of leave (the only time I'm home for more than a weekend) and they have finally decided to cancel my contract but I would rather sit at home with an unusable xbox one and smart tv than be associated with this disgrace of a company. I actually resent using my EE mobile now as its perfect...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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