1,612 Customer Reviews over 162 pages
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- Location
- London
- Reviewing
- EE
- Date
- 2021-08-11
- Comments
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Absolutely shocking service. They advertise 1mbps upload speeds and when they turn out to not exist (given the upload is basically non-existant) they say it's not a promise.
Terrible company, don't sign a contract with them.
- Location
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- Location
- Devon
- Reviewing
- EE
- Date
- 2021-07-30
- Comments
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Average between 0.80 and 2.45mb slow beyond believe have received better service on Caribbean Islands disgusting
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2021-07-16
- Comments
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We were persuaded to change to EE as it would have saved us money from our previous provider for the same service. The router was tiny and the signal was absolutely terrible. They also wouldn’t let us leave our contract so we had to get a new provider to pay out our contract. I can’t stress how bad the internet was.
- Location
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- Location
- Orpington
- Reviewing
- EE
- Date
- 2021-06-22
- Comments
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Ee as a company don't look after their customers as I have been with them nearly 14 years as it was orange before.Trying to cut off all my contracts with them as I got three mobiles contacts and one line rental plus the broadband.
- Location
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- Location
- TRURO
- Reviewing
- EE
- Date
- 2021-06-20
- Comments
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Moved here six months ago and had constant problems, apparently the line to this community is ancient and needs replacing so our speeds are rubbish and very inconsistent download speed often crashes and our neighbours told by BT that we will have to fund a new cable ourselves, so what are we paying line rental for ? a knackered old cable shared by several houses.
- Location
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- Location
- Leicestershire
- Reviewing
- EE
- Date
- 2021-06-18
- Comments
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Iv been with talk talk, sky and Plusnet and I got to say EE is far better! Iv been with them over a year now and iv not had one issue, it's always been fast and never drops out! I will be staying with then in the future 100%
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2021-06-09
- Comments
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They just like the limit your expectations until you feel this is all you deserve.
- Location
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- Location
- Watford
- Reviewing
- EE
- Date
- 2021-06-07
- Comments
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Think we must have paid the few ‘customers’ who have provided a good review on here or they are written by their own staff or something. My experience as most others - dreadful. Switched from BT - No router turned up leaving me without any broadband for 2 weeks as they don’t have any way of sending the equipment faster than 2nd class Royal Mail - I am not joking - ee do not use any courier or even 1st class post - not even when they have royally screwed up your order - you have been warned - and if you complain the response is extremely nonchalant- oh well these things happen I think were the exact words and compensation is a £15 credit for the next bill of the service they have failed to provide. This is a true a true story I had to make special arrangements with my place of work to go into the offices which were closed increasing my risk of contracting covid because ee can’t pay for a courier
- Location
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- Location
- Cardiff
- Reviewing
- EE
- Date
- 2021-06-01
- Comments
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I've had a dreadful experience of upgrading through EE. First the installation refused to put the line where I wanted 'due to covid' but said if I complained EE would send him back out to move the line. EE wouldn't do this and instead sent an engineer out he said the line should be moved. EE rejected this request (from the engineer they sent out!). So I enquired about the cooling off period and was told they could not return me to my old service once connected with a new line. The only option would involve being without broadband for 2 weeks which would mean loss of work for. In short I've ended up with a slower connection, the TV doesn't work properly and I have had to fork out for Hardwear to try and rectify this. Don't upgrade through EE, just go elsewhere.
- Location
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- Location
- Wroughton
- Reviewing
- EE
- Date
- 2021-05-31
- Comments
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Rubbish service.
EE has to provide a minimum of 3.4Mbps but sometimes, in the evenings, is less than 0.19Mbps (even 0.08 as well). They do not accept to brake the contract but want you to pay till the end of the contract. They know that speed is out of T&C's but they know as well that it will cost time and money to follow the legal procedure. (Crooks)
- Location
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