64 Customer Reviews over 2 pages
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- Location
- Reviewing
- Fleur Telecom
- Date
- 2018-04-18
- Location
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- Location
- Abingdon, Oxfordshire
- Reviewing
- Fleur Telecom
- Date
- 2016-02-17
- Comments
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Since I was moved to Fleur the afternoons are impossible. My internet radio becomes unavailable and sometimes I am unable to receive emails.
- Location
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- Location
- AlstoneGl208jd
- Reviewing
- Fleur Telecom
- Date
- 2017-06-29
- Comments
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Very poor
- Location
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- Location
- argyll
- Reviewing
- Fleur Telecom
- Date
- 2022-03-16
- Comments
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shocking company, no help when things go wrong but more than happy to charge you for a non existant rolling contract when you try to cancel
- Location
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- Location
- Ayrshire
- Reviewing
- Fleur Telecom
- Date
- 2018-12-20
- Comments
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Just Had a complaint and found their Customer service terrible. Didn't listen to the actual complaint that I had and therefore did not address it properly. Didn't choose to go to them but after being bumped by Talk Talk to them had no alternative. Would stay away. Don't choose to use them.
- Location
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- Location
- Belper
- Reviewing
- Fleur Telecom
- Date
- 2021-04-06
- Comments
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Absolutely disgraceful service. Our broadband band speed is so slow it takes 7 hours to upload and send 1 song so we arranged to pay for an upgrade and be connected to fibre optic. This was in January. On February 10 we received a date for April 6 between 8.00am and 1.00 am. The engineers did not arrive!
- Location
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- Location
- Betchworth, Surrey
- Reviewing
- Fleur Telecom
- Date
- 2022-03-22
- Comments
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I have never had the displeasure of using such an awful company before! My step-father, who is elderly, diabetic and prone to falls, had no phone-line for three weeks, following a storm. I was constantly told I they could not talk to me about his account, despite him not being able to talk to them to give permission as he had no phone!!! The internet signal is so pants that he can only just get a mobile signal if he stands in his front doorway and holds his phone 7 feet in the air! I had to travel a 40 mile round trip to pick him up and bring him to my house, simply so he could give them permission to speak to me! They then lied to me about Openreach coming. When they eventually came out (lovely guys), they could not do anything as they needed to gain access to the property and Fleur Telecom had not informed me I needed to agree to their terms and conditions! Fleur then told me I would be fined if Openreach could not gain access!
Do not use this company - they are an absolute joke. They have total disregard for the elderly and vulnerable and their broadband/mobile is worse than rubbish.
- Location
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- Location
- Blue Anchor
- Reviewing
- Fleur Telecom
- Date
- 2016-01-01
- Comments
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Was Talk Talk but were moved to Fleur Telecom. Service is no better.
- Location
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- Location
- Bucks
- Reviewing
- Fleur Telecom
- Date
- 2020-12-26
- Location
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- Location
- Burley Gate, Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2020-02-28
- Comments
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Having been transferred from Talk Talk to Fleur several years ago I have just moved my internet provider to them and could not be more satisfied. My previous download speed was 0.1 mps now it is 20mps. The customer service (from Jamie and Damien) was excellent with much helpful advice and the new router arrived before the expected date. As far as reliability is concerned I have given it 5 stars but will have to wait and see how it continues!
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Fleur Telecom
- Date
- 2019-01-02
- Comments
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Service was alright but a bit pricey. When my mother died however (it was her service) they refused to stop the contract without being paid for the duration of the contract, fully, in my case an extra 7 months. This despite it not being a contract with me. They kept citing "company policy". Avoid these awful people at all costs.
- Location
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- Location
- Ceunant
- Reviewing
- Fleur Telecom
- Date
- 2018-04-02
- Comments
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Most o'r all of those ratings don't deserve a single star,and I still don't know when a faster internet speed will be available after two years of complaining,Fleur Telecom is my ISP but I rent the line from BT,and they just keep blaming each other for my misery,useless
- Location
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- Location
- Coldsteam
- Reviewing
- Fleur Telecom
- Date
- 2023-04-12
- Comments
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Terrible. If not poor/ low speed then constantly disconnects. I’m going to contact them but if they can’t improve this then I’m changing provider.
- Location
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- Location
- Devon
- Reviewing
- Fleur Telecom
- Date
- 2016-10-07
- Comments
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Had a fault with the telephone line, rang fleur telecom at 10am on a friday, open reach contacted me at 1pm, telephone line temporary repaired by 3pm. How's that for service! It was good to speak to someone at a call centre in Preston rather than a call centre abroad!
- Location
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- Location
- Devon
- Reviewing
- Fleur Telecom
- Date
- 2021-12-22
- Comments
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At taking money, a highly efficient company. At answering the customer phone line, very poor. At charging for non existent items, very quick and expensive. I would only recommend this company to enemies.
- Location
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- Location
- efailwen..pembs
- Reviewing
- Fleur Telecom
- Date
- 2020-09-04
- Comments
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It seems rather pointless contacting another company when certain parts of this community are not able to access
higher speeds..change or not.
- Location
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- Location
- Embo Street, Dornoch
- Reviewing
- Fleur Telecom
- Date
- 2020-05-08
- Comments
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Although only 1.3 miles from the exchange broadband download speeds are very slow averaging under 2 Mbps and frequently hovering around 1 Mbps. When I originally signed up for the service with AOL it was on the understanding that the speeds would average 10Mbps. With a succession of providers taking over from each other the speeds have gradually reduced to a point where many tasks eg. online banking, video conferencing, online shopping are often impossible.This road has no Fibre service and is unlikely to get one in the forseeable future although the fibre cable runs down the the Embo Road 0.5 miles away. The line is prone to dropping at the most inconvenient moments making online purchases a frustrating experience. Fleur Telecom's website does not provide for customer interaction via chat line and customer service phone line is closed at the moment.
- Location
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- Location
- Hampshire
- Reviewing
- Fleur Telecom
- Date
- 2017-11-28
- Comments
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Dreadful service. Terrible broadband speed(speed checkers time out) skyhigh price, more expensive than bt. Avoid
- Location
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- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2017-08-06
- Comments
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Like many I was forced to move to Fleur by TalkTalk. Delighted they did, I am paying significantly less for higher speed. Promised as an up to 17 MBs service it proved to be 20MBs !
I did have a problem with the speed dropping to a crawl but they responded very quickly and got Openreach out, although they did warn it may cost £170. It turned out to be a fault with some connectors at the local exchange and the Openreach guy could not have been more helpful and checked all my house connections, replacing a few items and all for free.
The only 4 star response is for reliability as it is sometimes difficult to connect around the time all the offices are opening up but then that would be peak time for a business orientated company.
- Location
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- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2017-05-18
- Comments
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Talk Talk sold us off to Fleur with no option!!!
Fleur are very new(as they admit) so they have problems but in our case they(in particular Mr.Simon Machin)could not have done more to help.We had a very difficult fibre optic installation-one of the first Fleur were involved in.The main problem was Talk Talk not letting us or Fleur know fibre optic was available.We were very lucky with Fleur and the Open Reach engineers we had.Any problems on difficult installation was BT not talking to Fleur or to Open Reach so they often arrived unannounced!
We have no problems since.But we had loads of problems with Talk Talk
- Location
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- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2019-03-03
- Comments
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Like many was transferred from Talk Talk, best thing that happened. After a few initial problems which were really Openreach based (and Openreach were very good and quick in sorting) my speed increased from less than 5 with Talk Talk to a promised up to 17. This turned out to be 19.1 !
Recently advised that I am to be upgraded to fibre and 30 speed for no additional charge, the new router arrived yesterday.
Overall I am delighted with Fleur and surprised that others are experiencing problems.
- Location
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- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2018-04-20
- Comments
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Worst customer experience I ever had in my life. Have had bad internet dropping in and out for about 6 months. Fleur always Said would refund once fixed, well they didn't so I eventually left. Now seems they won't refund as agreed. Having to open case with cedr to try and get back. Staff seem helpful but useless and lie. Avoid at all costs. Have proof from openreach back in January it was never fixed so not sure what there issue is. Been very stressful horrible company.
- Location
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- Location
- Isle of Mull
- Reviewing
- Fleur Telecom
- Date
- 2019-07-15
- Comments
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I don't usually write reviews but am currently listening to my husband on the phone, yet again, to Fleur having to convince them that our internet outage, for no less than two weeks, was no fault of ours. Rather than apologise they are charging us for those two weeks when they told us we wouldn't be charged for a service we didn't have and are now also trying to charge us for the BT engineer when the fault was not ours. This has caused us no end of stress and frustration, we work from home and in an area with no 4g coverage so were completely restricted in what we could do. An occasional drop is understandable, this is unacceptable. Will be switching providers ASAP.
- Location
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- Location
- Kent
- Reviewing
- Fleur Telecom
- Date
- 2019-08-23
- Comments
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I cannot understand the negative feedback here! Maybe only people with problems post feedback? I changed to Fleur some time ago and cannot recommend them highly enough. They have been brilliant and so kind and helpful when I had problems; someone even called back the next day to check I was ok and everything was running smoothly. Great firm.
- Location
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- Location
- Lancashire
- Reviewing
- Fleur Telecom
- Date
- 2018-07-16
- Comments
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Tried to cancel my contract. They would only accept complaints by email or letter. Apparently a phone call odes not count as a complaint! They would not let me speak to the complaints dept. It has taken three long calls and three months to close my contract and its still not done. Avoid like the plague
- Location
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- Location
- Lincolnshire
- Reviewing
- Fleur Telecom
- Date
- 2017-07-11
- Comments
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Rang Fleur last week to report ongoing problem with broadband dropping out. They could not have been more unhelpful if they tried. I asked for an engineer to visit to rectify problem and was told the charge would be £170, which is an obscene amount of money. I understand it is to stop them being called out all the time for minor issue, great customer service!. When I threatened to cancel my contract with them they said it was up to me. No apology no trying to get me to stay with them so I'm in the process of leaving this awful company.
- Location
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- Location
- Louth
- Reviewing
- Fleur Telecom
- Date
- 2020-06-19
- Comments
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So Bad, So Devious. Read and re-read the small print.
We’d got used to a shoddy service.
But their customer service is horrendous. When we were first chucked onto them by Talk Talk they were actually an improvement. But no longer.
Trying to solve internet problems with them is like wading through treacle. They will waste your time and money, and will test your stress levels through consistently bad communication.
- Location
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- Location
- NEWTOWN(Rural)
- Reviewing
- Fleur Telecom
- Date
- 2021-05-20
- Comments
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I don't want to seem to be living in cookoo land, but I am more than satisfied with service they provide, I had to wait 2 years for Openreach to bring fibre near enough to my property. When it arrived I called Fleur Telecom, they had me connected when they said they would and quicker than other houses around me who had a BT contract. Other queries have been dealt with efficiently. I would be reluctant to leave them as the service has been reliable for meetings and my childrens' on line university studies.
- Location
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- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-29
- Comments
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Terrible company with not an ounce of help or sympathy and hides behind T&C's. My parents both died within 11 weeks of each other which left a bill outstanding of c.£40. Called to discuss how to cancel but to be fair there was lots more to worry about than cancelling broadband. They have now invoiced me for 2 months at £74 stating that I didn't contact them in time. I talked to credit control who said that I should have notified them earlier and that the monies are outstanding. Having dealt with gas and electricity and even supermarkets these are the only company to shrug shoulders and say there is nothing they can do. If you wish deal with a company that treats customers like this then great but I would suggest you pick one with better customer service and empathy. Ridiculous especially when I supply death certs. They have added further stress to an already unpleasant experience. Well done!!!
- Location
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- Location
- norfolk
- Reviewing
- Fleur Telecom
- Date
- 2017-10-04
- Comments
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broadband keeps droping out just dire have moved to a new provider
don't waste your time with this lot
- Location
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- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-08-13
- Comments
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This Internet provider is total rubbish. I think I am back in the past by 20 years. Keep away like the plague.
- Location
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- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2016-11-28
- Comments
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After contacting fleur telecom about on an on going problem the man I spoke to was reluctant to help. Then putting me on hold, again and again when the manager(I'm sure it was the same guy) finally came to the phone. He, like the rest of company was a useless unhelpful twister, more focused on reading the script back to me and getting every last penny out of my pocket than actually listening to a customer. I will be contacting ofcom immediately and I would advise anyone else, like me, who was involuntarily changed to fleur to follow suit.
- Location
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- Location
- North Lanarkshire
- Reviewing
- Fleur Telecom
- Date
- 2018-09-17
- Comments
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worst customer service I've ever been subjected too. 2 hours on the phone trying to fix a fault. 3 weeks with no internet which i'm still expected to pay for. Downright rude and condesending supervisor. AVOID !
- Location
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- Location
- North Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2017-03-15
- Comments
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Since the handover to Fleur I am delighted. Excellent service. Speeds now nearing 40mg (lucky if I got 2mg before)
Sorry others experienced problems. I am delighted
- Location
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- Location
- North Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-02-01
- Comments
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My experience with a Fleur is positive. With no extra cost they increased my broadband speed from 2mgs to very nearly 40 msg. Delighted.
Problem with landline last summer but this was an underground problem that needed sorting by BT.
- Location
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- Location
- Norwich
- Reviewing
- Fleur Telecom
- Date
- 2021-07-16
- Comments
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Awful. Over-priced and under resourced. The slowest broadband speeds imaginable just 7 miles from a major city
- Location
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- Location
- Old Warden
- Reviewing
- Fleur Telecom
- Date
- 2017-09-13
- Comments
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Fleur are excellent with customer service. However, they are working with an impossible situation where BT Openreach have not upgraded or maintained the lines from the nearest exchange, so matter what they do, we are lucky to get 1Mbs download speed. BT Openreach, being a monopoly, are a law unto themselves and do not even keep ISPs informed (who rent broadband space from them) and neither their own technicians. Consequence - hours and days of time lost chasing 'faults' which are known, ongoing and unfixable.
- Location
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- Location
- Ormskirk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-12
- Comments
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Changed from adsl to fibre broadband via cabinet.
On adsl i had 6 devices all operating wirelessly slow but acceptable.
Due to 3 teenage girls with their continous down & uploading i upgraded to fibre 38 meg.
Now that's when it all went wrong as changeover date came & went with no internet available due to problems with server connectors & then put all the blame on me & left with no broadband.
Got a phone call saying they'll have to send an openreach engineer costing
me £170 to diagnose the problem & didn't even mention if it was an external fault i wouldn't be liable.
No Intelligent Tech Support Available & Couldn't Care A Less.
Another Talk Talk Reject Customer Left With This Lot.
Typical UK Customer Service
- Location
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- Location
- Ormskirk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-27
- Location
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- Location
- Oxfordshire
- Reviewing
- Fleur Telecom
- Date
- 2018-12-05
- Comments
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My very elderly parents are moving house, and I'm trying to do as much for them as possible. I contacted the company, to change address, and was quoted " company policy" on each and every subject. Can I point out to any perspective customers, that it doesn't matter how infirm their customers are, and whether they need an ambulance in the middle of the night. This company is not prepared to assist anyone with disabilities, and to try and connect any phone line any quicker. Liam..... if anyone could have heard our conversation today, they would realise what a useless outfit you work for. Liam was the supervisor who promised to ring me back... I'm still waiting Beyond useless....
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