italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    1.6 stars
  • Customer Service
    1.7 stars
  • Speed
    1.5 stars
  • Reliability
    1.6 stars

Based on 100 customer ratings since 2020-11-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

123 Customer Reviews over 4 pages

  • Reviewer
    Location
    Shropshire
    Reviewing
    italk
    Date
    Comments
    My mother is currently undergoing exactly what the other people are on here! Harassing phone calls, end of contract payment demand which she's paid and a month later, yet another demand saying final a tion if not paid within 7 days!! This company needs investigating urgently!
  • Reviewer
    Location
    Waterhouses
    Reviewing
    italk
    Date
    Comments
    This is a scam company, they deserve minus 5 stars. Avoid at all costs. I wish I had read the reviews before I contacted them. They offered quick installation, set up a direct debit, but then they cancelled that installation without telling me, just simply never turned up. I enquired why, they took ages to reply and then had no answer, and they couldn't give me a new installation date either. After a month of no service I cancelled my request. The following day they gave me another installation date that was another month ahead, so for 8 weeks I had no service and no guarantee they would turn up to install it on the new date in four weeks time. So, I cancelled due to the fact that they could not provide any service for at least 8 weeks, their agreement was to do so within three.
    I was not advised of any termination fees when I cancelled. Then the bills started, they wanted early termination fees, line rental for three months service they failed to supply, transfer fees from my old service at my old address which I had cancelled two months previous and never requested a transfer for!. They will not deal with complaints other than by phone, so you have no confirmation of what is agreed. Then they sent more bills with threats of late payment fees when on the phone they have offered compensation and promised you will not be charged for services not received. If you call you just get transferred to other departments and then cut off. They add late payment fees to any bills you don't pay whilst you are trying to resolve the issue and they continually harass you with threatening emails for a service they failed to provide and which was cancelled by them. Anything they say on the phone is lies, they are, by far, the worst company I have had had the misfortune of dealing with. A complete set up to trap people into paying for services they fail to supply and add fees they were not made aware of. I never saw, nor was read any contract, yet all they do is quote their contract at you, even admitting that they have failed to meet it, promise no fees are due, refunds are to be given etc.. but still harass, threaten and bill you. A complete scam.
  • Reviewer
    Location
    Maidenhead
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I have ever experienced. Constant dropouts, poor speeds and if you every dare to leave they will deliberately delay the transfer so to charge you an extra month then harass you constantly if you dare question it. I even had their rep phone me up to have a go at me for leaving. Their accounts team have been harrassing me for 4 months over a disputed £20 which I refuse to pay them out of principle. They took the money from my account anyway so I had to get Barclays to refund it. They send me several mobile texts a week. This is a horrible company you have been warned.
  • Reviewer
    Location
    Burnley
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could mark 0 I would.
    After cancelling service over 6months ago and clearing more than the last bill, company continue to try take money and succeed in some cases, deleting stopping direct debit does not work ,getting a new card does not work! They set up new direct debits without permission, continue to take money months after service is cut off and cancelled. I've been with a new supplier since end of October but they continue. They say on reviews they will contact u and don't. This service is disgusting under no condition do u use them. Treat of court proceedings after all this I am now building my own case with enough evidence of cancellation and recorded calls, along with fraud charges with the bank against them.
  • Reviewer
    Location
    Leeds
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything is oki on begging but when you finish conract they is starting...... Don't trust them!!! After contract they will not say anything and don't take any money for begging but after 7 months they will take a lot for nothing!!! I moved out from UK agreement was over and they wanted to take almost 300£ I really wanna warning people! They don't reply my emails also!!! And when my friend called them the girl was super rude and don't let my friends to talk about my case...
  • Reviewer
    Location
    Ellon
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bunch of harassing crooks. I've been representative for my friend agreed by ITalk. I've organised a new broadband company to take over her Tel line. I've spoken with their customer service agents on numerous occasions letting them know of our dissatisfaction. My friend (mam) is 82 years old. She lost her BB with another company. ITalk her Tel line supplier organised to take over her BB, gave a date and sent a router. One month later they ask her to send it back as "it was faulty", how they new it was faulty is beyond us as we never unboxed it or attempted to instal it. My mam was sent a communication which essential threatened her with paying for this box if it went missing so she paid recorded to send it back. ITalk still at this time, one month on said they were going to provide her BB service,they sent a bill for the agreed package which turned out to be over £125, still no BB. Eventually having spoken to a customer service rep he insured me a new router would be sent out that day. Two weeks later still no BB. Called again, eventually the customer assistant told me they had no intention to supply BB. You can imagine how annoyed we got but I kept my cool. We then took a deal with another supplier who agree to take over the telephone line and supply BB, great. Called ITalk again, informed them we were moving to a new supplier. All the while acting on mam's behalf. Several calls back and fourth to arrange a refund of the upfront payment which they are withholding until the line is taken over, so making a complaint now about the prepaid BB contract, ITalk tell me the package mam signed up for wasn't for BB and therefore isn't due a refund. They were steadfast telling me we never agreed to supply BB yet I told them that was crap as they'd originally sent out a box.
    Lies lies lies, bullying tactics, all lies. Now today they called my mam with more miss information which is harassment. I will be contacting the relevant ombudsman.
    DO NOT TAKE A PACKAGE WITH THESE CROOKS
  • Reviewer
    Location
    Bolsover
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A total waste of my hard earned money and would NEVER reccomend to anybody
  • Reviewer
    Location
    Birmingham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My contract ended 4weeks ago i was only aware yesterday when i asked them. My internet is constantly buffering showing red on my box.
    Iv been watching tv guide.
    Been nothing but pain.im moving to a different supplier on the 15th nov there saying i have to pay a invoice in 4-6weeks looking at some of the other reviews im worried as they have my bank details.
  • Reviewer
    Location
    Bideford
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have to admit, I don’t know why so many people are down on this company. They are brilliant! For a start, they didn’t even waver in the first 10 days in which they said that it might! I’m nearly always on the internet. Especially watching films! I love watching films on the internet and there are no interruptions! They’re lovely to talk with, too! They’re a very reasonable price, as well! I could go on for ages. But I give them full marks! Oh! They’re better than other broadband providers I been with. I can’t fault them!
  • Reviewer
    Location
    wolverhampton
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    italk affiliate telecommunications are complete scammers. They hassle bully and threaten via any means they wish, with complete disregard for anybody or anything apart from their greed... even stooping as low as trying to threaten, bully and mislead customers by pretending that their instructed clients are a different entity from themselves. italk lie, miscalculate and endlessly harrass. I'd award them no stars.
  • Reviewer
    Location
    winchester
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    After so much harassment and bullying tactics after I cancelled my direct debit and cancelled my account on July 2023 I was sent over 15 emails, 16 texts and 14 calls.Due to this I paid my account
    I was charged £12.50 for late payment. I was then informed if any credit left would be returned to me, which would be 1-7th Sept. I had to phone them up on 12th Sept to enquire where my credit was? I got an apology as this had not been actioned.
    What an absolute arse of a company, surprised they're still in business!
  • Reviewer
    Location
    Enfield
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm my partner's appointee he's been with italk for over a year now they are the worst broadband company I have ever had to deal with the take advantage of vaunerble people who don't know much about these thing's. My partner pay's £21 for simple broadband apparently dats just for browsing and shopping so he can't watch his Smart TV with it only use his phone that already has unlimited data. They want him to upgrade to fibre for £25 even though there is a scheme for vaunerble people to pay £20pm for broadband conveniently italk don't do it. Smh they are quick to want to take your money but not care. He wants out of the 24 month contract but is stuck with something that is pointless kmt
  • Reviewer
    Location
    East sussex
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give this 0 star I would.
    I’m trying my hardest to get out of this contract after only 2 months.
    Have tried changing my payment date by 3 days which they agreed to.
    They still try and take payment on the original date which obviously declines.
    In the space of 3 days I have received 41!! Missed calls from there.
    Harassment at its finest. Have been reported and would avoid like the plague.
  • Reviewer
    Location
    Walsall
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    I cannot give these bunch of crooks any stars as they are disgusting and a disgrace to many broadband companies they have taken money from my bank account for their own pockets and left me in debt now
  • Reviewer
    Location
    Perth
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Awful company. I am a social worker trying to support a vulnerable client. ITALK have taken hundreds of pounds of her money and I have spent literally hours on the phone to unhelpful and unkind advisors and this is still not resolved. Charges are still being applied, pushing this person further into debt and damaging her mental health. She is left without food and often gas and electric. I have never experienced such an unhelpful company.
  • Reviewer
    Location
    Derby
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Lol what a joke they are
    Loyalty counts for nothing they try and scam you for extra charges when you leave them
    Appalling customer service rude staff when confronted lol they cut you off
    Best decision ever was to go to another broadband provider and guess what No outage !!
    I could say more but have decided to take my complaints further
    PLEASE DO NOT SIGN UP TO THIS SCAMMING COMPANY
  • Reviewer
    Location
    Nottingham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Italk are an absolutely disgusting company, and seeing the comments here I’m glad I’m not the only one. They give an installation date nearly 4 weeks ahead, yet fail to tell you that the 14 day cooling off period is started from the day you take apply for broadband. I sent the box back the same day I got it. They then have the cheek to then add a balance which I’m not paying, I now have enlisted Communications & Internet Services Adjudication Scheme (CISAS) who are assisting me. Avoid this disgusting company at all costs !!!!!
  • Reviewer
    Location
    wolverhampton
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Harassing, scammers, rude, liars... just four words that spring to mind. Horrendous company to deal with.
  • Reviewer
    Location
    Kidderminster
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Steer well clear, I be just left because they would raise the direct debt as they please without any warning.
    I paid my last full month bill and ended their supply and cancelled direct debit, only for them to cut me off after 2 weeks and charged!!, me for cancelling direct debt.
    Staff are rude and uncooperative, I would receive up to 6 calls a day from them and e mails and texts. I had to block them on my phone in the end as it got into harassment their side, I haven’t delt with such an unprofessional company ever as this.
  • Reviewer
    Location
    Lancashire
    Reviewing
    italk
    Date
    Comments
    Bad communication bad choice best thing av done in years ps i definitely not be recommending you cheerio
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I've been with Italk for 3or4 months and my service has gone of 3 or four times usually at weekends and for between an hour and 5 to 6 hours, until last Sunday 07/05/23 8am I found that the broadband was off, so I phoned Italk and the office was closed.
    The service was off all day Sunday and was still off on Bank Holiday Monday 08/05/23 so I phoned the office again and got through to customer services and spoke to a lady who went through a few tests and checks with me,Until she came to the last test,when she asked me if I had a micro filter to plug into the phone line socket, as I didn't have one she said they would send me one and when it arrived to phone back and they could do the last test so if it still didn't fix the problem they could raise a fault on there system to send out an engineer.
    Well the micro filter arrived on the Thursday, so that evening when I got home I plugged the micro filter in and my Broadband service came back on, so by then my service had been off for five whole days.
    On Friday afternoon I phoned I talk and told them the filter had worked and asked about a reduction on my bil for the 5 days I had no service, to be told that because the last test hadn't been done until I got the filter, no fault had logged so they could not compensate me for the 5 days I was without service. Which I think is a very poor service.
  • Reviewer
    Location
    england
    Reviewing
    italk
    Date
    Comments
    My elder friend is italk customer (she asked me to post this review). Her service is unreliable, even thought she lives in a city. She's an older vulnerable person who relies on her broadband to attend doctor's appointments and keep in touch with family as she struggles to move around. After many, many phonecalls (she insists on calling herself despite many offers from myself - I'm a qualified specialist and CAN determine whether the issue is due to the problems with hardware or 'not having fibre optic connection') to sort this issue out she has been called childish, told to take a pacifier out of her mouth and to get lost. Such a level of customer service is unacceptable and downright humiliating. Steer clear of them if you can help it.
  • Reviewer
    Location
    Irvine
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been with italk 4years no major problems ....just upgraded to fibre broadband great customer services would fully recommend this company
  • Reviewer
    Location
    Oldham
    Reviewing
    italk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The customer service are disgusting
    They overcharged you regularly and can never give you clear reasons why.
    Their payment plans are ridiculous.
    They constantly go into your bank without your permission.
    If they have access.
    Never give them your card details
    As they will abuse them .
    The phone and text harassing is like a having a stalker .
    Do not use this company .
    You will regret it .
    I think it’s someone who’s won’t the lottery as their business practice is gangster.
    The stupidity is real .
    They are rude and aggressive on the phone .
    And they also mess with your service for fun .
  • Reviewer
    Location
    Barry
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had issues, with it since installing it slow,cutting out, buffering, speed, it's only doing 12mb now. I've tried to leave but have been threatened with heavy costs if I do
  • Reviewer
    Location
    Fife
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Cancelled direct debit loads of times yet italk keep taking different amounts out my bank all the time. I dont even have italk Internet, but am still being charged!
  • Reviewer
    Location
    Denbigshire
    Reviewing
    italk
    Date
    Comments
    Slow , 100% packet loss nearly everyday ,Super fiber 40mbps..
    Buffering all the time on everything.. customer service is a joke.. had to send proof for 3 weeks before they sent engineer was told i would be fined if they couldnt find a fault.. they apparently fixed a fault.. got worse.
  • Reviewer
    Location
    South Scotland
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Hub they provide is a horribly antiquated zyxel model from the early 2000s, it is physically not capable of speeds over 20 megabits. That's not an opinion, the technology within it cannot exceed 20 megabits, that is exceptionally slow for this decade, or last decade to be honest, pathetic service, do not buy.
  • Reviewer
    Location
    .
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID ITALK! this company is a scam, they will take money from your account without you knowing refuse to refund. they refused to look into any service issue and charge £150 for a engineer to come out. the service did not meet the standed or contract agreed speeds are below 1mpbs WORST BB PROVIDER IN UK. after reporting to ofcom and the fraud team. the customer service is a joke treat you like a child and dont listen but continue to take money regardless of no service.
  • Reviewer
    Location
    Manchester
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could review this with NO stars then I would! AVOID this broadband at all costs. Since setting up it’s been nothing but problems with the connection dropping completely, they always take random amounts of money from my account even though the internet NEVER WORKS!!! I also asked to cancel the broadband and pay the cancellation fee and was told I’m not able to do so until the contract is up!! I refused to pay a late fee because I have NEVER paid the bill late and not this has resorted to the bill going up and up each week, with a total of £180. I have agreed to set a payment plan up months ago to clean what I owed which was originally around £50. They refused and demanded FULL payment!! This is the worst company I have ever come across In my life. And by reading the reviews everybody has the same review!! Shocking total rip off company need reporting
  • Reviewer
    Location
    Keighley
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wast of time,broadband been cancelled but still taking money from my account
  • Reviewer
    Location
    Reviewing
    italk
    Date
    Comments
    The worse service in all aspects......the broadband the customer service goes off when it's raining. Always taking double payments from account . Cannot wait to get out of this contract . Worse ever
  • Reviewer
    Location
    Surrey
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As soon as the hub was installed we started having issues with the speed, and the hub reset itself repeatedly. An engineer found a fault which italk then charged me for even though they only charge when no fault is found. They took £20 but put £150 credit on my account after I got passed to multiple departments and finally made a formal complaint and threatened to sue them. They also reduced my bill by £5 per month. This was to see Me through to the end of my contract in Dec. 2022 as stated by italk themselves. However, as my term was coming to an end they decided to increase my bill without notification and consent, and increase the monthly amount and then tried to take more money from me saying we owed for phone calls which they refused to give an itemised bill for even though it was requested. Whereas if the agreed fixed contract remained and the credit with the £5.00 discount was considered they would in fact owe me money. They are happy to talk over the phone but they won't put anything in writing (good job I record my telephone calls). The speeds they promised never came to fruition, overall in my experience the company comes across as a money making scam and it seems customer service are happy to bully for payment but not serve you or answer any questions. Regardless of what their reviews maybe on trust pilot I don't and won't trust them again and my personal experience has been awful.
  • Reviewer
    Location
    Gloucester
    Reviewing
    italk
    Date
    Comments
    I have cancelled my installation within 48 hours of reading the reviews on this site however I have been treated with respect and my installation cancelled with no problems.i hope I have not made a mistake
  • Reviewer
    Location
    Wakefield
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, Do NOTuse these cow boys. You will regret as you wont get any internet at all its a load of rubbish
  • Reviewer
    Location
    Slough
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have to re set the Wi-Fi at least 3 times a day!!! Emailed and got no reply . Charged £85 for a bill that is £35. Do not use this company
  • Reviewer
    Location
    Dudley
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use this for anything they are no help you pay you bill and they still try to take money out of your bank account.do not use them they need report.
  • Reviewer
    Location
    Kendal
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I live on a pension and can’t afford any more than I pay. I really am not paying for broadband it drops out continuously. Customer service ring me and say all ok but I could increase my payments by £10 and get a better service. Stuck in this contract and paying for a totally rubbish service.
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Comments
    Second review. Disgrace of a company, twice they have gone into my account ancd taken money even though my direct debit is cancelled, this is scary how do they do this? They are now saying I owe them £70 for not returning the router (I did with pleasure) and until I do the emails texts and calls at leat 8 a day will continue. I will be taking legal action PLEASE DO NOT EVER USE
  • Reviewer
    Location
    castleford
    Reviewing
    italk
    Date
    Comments
    Don't ever be late paying them they bombard you to death otherwise.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.