italk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.
Overall Customer Ratings for italk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 87 customer ratings since 2018-09-25
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
17 Customer Reviews for italk
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Do not use iTalk. My elderly parents recently moved to a different provider and have been daily harassed by members of the customer service team from iTalk, receiving several calls a day on their landline and mobile phones as they apparently owe 75p, even suggesting they would send in bailiffs. Although iTalk say on their website that their senior management team will deal with any issues, the advisers would not allow my parents to speak to anyone senior. Just the worst and intimidating customer service approach I have ever heard of. |
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| Babs | London | italk | 2019-11-08 | |
Luckily I am nearing the end of my contract and will avoid ever renewing it.I have never achieved more than half of the promised speed and upload speed most of the time is hardly registering.It is continually dropping out and almost unusable with an iPad.After hours of waiting to contact customer service the cost of trying to break the contract four months early was ridiculous and compared to other providers the cost of an alternative a faster service was to expensive..With what was promised when I initially signed up for this contract and what was supplied there is no way I would ever contemplate staying with them even if the price was acceptable.My main use was for very low for a security camera which is continually dropping out and then failing to reconnect because of the poor signal. |
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| brian fielder | poole | italk | 2020-04-09 | |
1 star is too much for this company. |
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| Carla macmillan | Sheffield | italk | 2020-05-25 | |
I feel very very sorry for anybody who makes the decision to go with i talk for their internet. To say I have been massively let down would be an understatement. PLEASE DO NOT SIGN UP WITH THIS DREADFUL COMPANY. I was a customer for almost a year when on Xmas day 2019 my internet went down. I then waited until the day after boxing day to report the problem when I knew the office would be open after the hols. I was advised to check various parts of the equipment to check for damage etc and to also replace the microfilter, which I did. This didn't resolve the problem. New year's Eve an engineer from openreach came out and replaced the line outside. He suspected the Reuter was possibly faulty. Still no internet. In the meantime I was revising for an exam and had no access to my online course. This went on for nearly a month, my kids also asking daily when we would have internet again. So, in pure frustration I made the decision to go with Virgin Media instead which has so far been very good. I'm now receiving constant communications from i talk chasing me for over £100. I wish they had contacted me as often when I was without a service. On checking my bank today I can see they have managed to take the money, despite cancelling direct debit and getting a new bank card to stop any payments being taken. For them to believe I owe them after having no internet for almost a month and over the Xmas period and all the hassle and phone calls I went through is a liberty. To say I am livid would be an understatement. They haven't a clue what they are doing. Stay well clear ! |
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| Debra | Manchester | italk | 2020-02-28 | |
After being with it all for over a year I decided to switch providers due to my connection frequently going off. When I tried to resolve this with the company I was told I needed to prove this by going onto a laptop even though they were able to tell me several dates that it failed from their computer. After informing them I was switching due to their failure I was told I would still have to pay for the service due to being in a contract with them. |
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| Gina | Manchester | italk | 2019-08-25 | |
My mother has this provider. It's pretty good the only thing that is annoying is no engineers come out and you have to do it all yourself. I'm amazed no ones bothered to review this company. |
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| Helen | Runcorn | italk | 2019-01-05 | |
Don’t waste any time with them because sure as hell they will waste yours... |
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| Italkpurebollox | Manchester | italk | 2019-08-06 | |
Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice |
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| Jflanagan | Manchester | italk | 2020-05-27 | |
Don’t even start me on this company!! STAY WELL CLEAR AS THEY ARE THE WORST INTERNET/BROADBAND PROVIDER EVER!!! |
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| Juli | Liverpool | italk | 2020-03-02 | |
do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me |
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| Michael t | Hewcastle | italk | 2020-05-09 | |
If I had the opportunity to give us company zero stars I would. For the last year they have been trying to get money from me for a service that I have never had, absolutely disgusting.I have no idea how this company is still operating |
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| Mike | Stanmore | italk | 2020-01-30 | |
Get service. No surprise Bill to pay . Better speed than sky full service because they slow the speed down and claim it at the fastest. |
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| Mike Williams | Buckley | italk | 2020-02-25 | |
Avoid at all costs, I have received repeated threats to take me to court, I refuse to pay for a service that was rubbish( putting it very politely) I repeatedly tried to cancel before the end of the cooling off time, and every time they fobbed me off until I was tied into a contract, I didn’t break the contract they did when not one person in my house could receive internet connection, vile customer service and no offer of resolve, they tried to get me to pay for another package, please do not use this company, they take hours to answer calls until you cancel and then all of a sudden they constantly answer you |
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| Mrs newbold | Derbyshire | italk | 2020-02-21 | |
This board band is the worst experience from a company I've experienced even when I had sky with a faulty wire it worked better they're utter garbage |
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| Rick tic | Usa | italk | 2020-04-24 | |
Lucky to get one star! Despicable company. Not received my box as was rushed into hozzy. Got let out after a while but they won't give me a refund. Apparently I should have let them know I was going hozzy. How could I?!!! I got offered a month free on my contract! Topping it off they're trying to charge me for an early exit fee... Absolutely ridiculous. Stay well clear. People will soon know what a useless company this is. All I want is what I am owed!! |
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| Ruth | Penwortham preston | italk | 2019-11-19 | |
I cannot give this company any stars whatsoever, my 90 year old mother in law is with the company for her phone and I have tried to talk to them for over an hour to try and resolve an issue. No senior manager was willing to talk. So so frustrating. Appalling service. |
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| sheila crichton | leicester | italk | 2020-04-28 | |
Absolutely disgusting receiving a bill for charges when I haven’t got your internet at my property where I’ve moved to your quick enough to send bills out but not responding to customers your company is disgusting |
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| Susan | Kenilworth | italk | 2019-12-29 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
