134 Customer Reviews over 4 pages
-
- Location
- Bransholme
- Reviewing
- KCOM
- Date
- 2019-03-14
- Comments
-
I am 22 and have been with kc for some years now. I've always hated their speeds as I had a speed of 12 megabits (1.5 megabytes). It was awful to download games with since it took me something stupid like 16 hours for a 70 gigabyte file. I have to admit i was skeptical of the new lighstream being installed as I thought there was no way they would hit the speeds they showed. I have to say the new lighstream is amazing, i pay for the 3rd package i believe with a speed of 400 megabits. Had it 6 weeks now and i am still obsessed with speed testing it to see the numbers, it is always 422 megabits (52 megabytes). astonishing improvement from what i was using. I've never dealt with customer services since the Internet is in someone else's name, hence why i haven't done a rating there. Hated KC for about 6 years but now i love the lightstream, thanks KC!
- Location
-
- Location
- Cottingham
- Reviewing
- KCOM
- Date
- 2021-05-15
- Comments
-
KCOM seem to be plagued by customers who can't tell the difference between their wireless connection and broadband connection. Never had an issue with performance, especially since jumping to Lightstream - excellent connection, equally good support - can't fault them
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-11-14
- Comments
-
I’ve been with KCom since they came into our lives about1999, I can’t fault them for the speed ,tech help and cost,yes could be a bit cheaper but in the days of AOL it was a fortune for no connection, my speed is 310mbps down and over a 110up.no comp'aints from me,I am on FTTH
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-05-07
- Comments
-
I changed from 6Mbps pre-Lightstream to 214Mbps with Lightstream and changed from HDD to SSD a year later, making my laptop feel faster than when new. I get about 70Mbps using wifi, which makes it pointless, except for phone and tablet. The only drop-outs I get are from the network adapter in my laptop. It's rarely ever a KCom problem. I'm very happy on all counts.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-02-02
- Comments
-
I was one of the first customers with Karoo . Yes the dial up and ADSL were problematic (like elsewhere) but the Lightstream (since 2014) is spot on. I can only remember one major outage when a switch blew up. 402 down 80 up. Spot on. People who complain about 'the wireless' need to realise that's their responsibility not Kcom's.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-10-22
- Comments
-
Amazing service, customer service are efficient and getting between 500-570mbps download 30mbps upload and a ping of 5-15ms on a hardwired Xbox, don’t know why everyone slags kc off we are leaps ahead of rest of country having direct fiber connections
- Location
-
- Location
- Bridlington
- Reviewing
- KCOM
- Date
- 2022-09-30
- Comments
-
This has to be the worst company I have ever had the misfortune of dealing with. Zero professionalism, no communication (the irony!) despite countless emails regarding a refund, which they say I'm entitled to, still no refund after 2 months, and no reason why
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2018-09-16
- Comments
-
ive just had lightstream installed(cheapest package 30mbs download)and ive had no problems whatsoever, the speeds im getting are as advertised, previously i was on adsl and had no problems with that either but lightstream is eons better
im very satisfied with kc
- Location
-
- Location
- Keyingham
- Reviewing
- KCOM
- Date
- 2019-12-18
- Comments
-
I have had to contact KCOM several times recently and have, on each occasion, received polite, friendly and very helpful service. In particular I would like to thank Charlie and Emma, whose patience knows no bounds. Thank you so much.
- Location
-
- Location
- Great
- Reviewing
- KCOM
- Date
- 2021-07-10
- Comments
-
When my internet went down the staff were helpful identified the problem and sent out replacement part needed the next day. I always get good service and it’s good value too.
- Location
-
- Location
- Knight
- Reviewing
- KCOM
- Date
- 2021-09-02
- Comments
-
I was one of the first people outside Hull to get Lightstream, and it's terrific. Very reliable, consistently slightly faster than advertised, and in fact very very fast. Almost never goes down. People complaining about the wifi don't seem to grasp that there's a difference between their wifi speed/reliabilty and the speed of the actual connection. We're moving away soon, and the best I'll be able to get in the place we're going is about 80 Mbs, here I get 400, reliably, all the time. I'll miss KCOM's lighstream
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-17
- Comments
-
Been with 'em for twenty years. Could be a bit cheaper but couldn't everything? Currently on the 250Mbps fibre offering, 1.7GB downloaded in 60 seconds speaks for itself.
- Location
-
- Location
- Cherry Burton
- Reviewing
- KCOM
- Date
- 2022-01-25
- Comments
-
Had Lighstream now for three years since moving to the area. A consistent fast connection, prices a little high, but no complaints.
- Location
-
- Location
- Hessle
- Reviewing
- KCOM
- Date
- 2018-08-07
- Comments
-
Service is great except the pricing. £52 for 400Gb limit. Extortionate!! Comparable services elsewhere are so much cheaper. The only difference is FTTD (Fibre to the door) rather than FTTB (Fibre to the box) but I'm not aware that this is creating a marked improvement. Need to sort out prices but very happy otherwise.
- Location
-
- Location
- North Ferriby
- Reviewing
- KCOM
- Date
- 2020-09-16
- Comments
-
I can’t understand most of these reviews. I have been with kcom all my Internet life (1990,s) and never found it to be slower than anyone else I knew, that had different providers. My nephew who lives in Doncaster & has Sky Fibre thinks ours is amazingly fast. We have had unlimited download through these unprecedented times and it has not suffered whilst watching Netflix, Disney, YouTube & playing Xbox.
Great fibre broadband at fast speeds 220mbs.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-10-27
- Comments
-
Very happy with kcom. I have to admit, I was a bit apprehensive about getting kcom (as if I had a choice) due to friends sayin how bad they are. I have had decent broadband speeds, albeit fibre can't come quick enough, and the support I've had has been pretty good. Downside is the price of the broadband and the fact that its not unlimited unless you pay more. Overall, can't really complain about the service.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-05-28
- Comments
-
To say I have been traumatized by kcom is an understatement, I was formally on kcom then I moved houses.I have been calling Kcom to get engineer appointment 2 weeks before moving!
4weeks after moving it’s still the same story, I have been without internet for 4weeks , calling kcom almost everyday, initially they said they couldn’t find my building, I went as far as the builders calling them to confirm the building exists.
They finally confirmed the building 2weeks ago but since then it has been that they are unable to book an appointment on their system!
Each time I call different persons he promised to call back to update me but no has.Half term is approaching and no internet for my little one
This is really appalling after 6weeks.
Who knows an alternative reliable broadband in hull?
- Location
-
- Location
- DRIFFIELD
- Reviewing
- KCOM
- Date
- 2023-01-05
- Comments
-
my current deal ran out 2 months ago with my cotact from Kcom about reviewing what deals are available. i called today and was told no deals are available at discount only for new customers.Very poor sales team kcom.very happy to knock on my door and get me signed up 4 years ago
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2024-01-25
- Comments
-
The issue is their contract insistence of a 24 month period and those outrageous prices.
An eye watering +£55 a month, the directors should be in jail for extortion. As for switching - forget it.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-05-17
- Comments
-
The instability of the network in my house is worse than using a mobile data service. Losing work and crashing games.
- Location
-
- Location
- Hull HU7
- Reviewing
- KCOM
- Date
- 2022-01-20
- Comments
-
I have the 300mps package. On average I only get 70mps.
Absolutely rubbish
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-04-16
- Comments
-
Words can't describe how much I detest this company, HATE is a strong word but is totally fitting for this shambles of an outfit. The customer service is a complete disgrace in every way. Its 2017 and having moved house in the city (living in Hull its true that you literally cannot use another provider and knowing this they have you held tightly by the balls) I have to wait 3.5 weeks!!!! Yes 3.5 weeks for an engineer appointment to wire up my broadband/phone line. So nothing for all that time and the thing is KC know you have no other option and this is completely evident in their shocking and piss poor customer service. Rude, obnoxious and poorly trained call centre staff are the tip of the iceberg in this sub standard monstrosity we have to put up with. On top of everything you also have their disgusting price structure, now with it being 2017 I'd say the majority of people ain't fussed about a landline telephone but these pricks give you no option to opt for just a broadband connection, you HAVE to pay for line rental also, so I have to fork out £50 pm (I don't even have a landline plugged in) just for broadband.... if I had to name the one thing I am most ashamed of about this city it would be far and away KC and everything they stand for. I hope I live to see the day they don't hold us to ransom and we get a choice as I will be the first in line to leave.........
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-10-31
- Comments
-
I have had lightstream broadband installed on the 21st October 2019.I was asked what was a streaming ie netflix.because the problem is I am not streaming anything more than before in fact I am streaming less then I was before.38% youtube in 30-40 minutes has used around 1.2 to 1.3 gigabyte.What I streamed before on the standard package was no were near
- Location
-
- Location
- Yorkshire
- Reviewing
- KCOM
- Date
- 2024-01-31
- Comments
-
I'm not sure if they are unserious and scammers or if they're so disorganised that there's no communication or updates being done internally.
My first contract with them should have ended on 24 January 2024 according to a letter they sent me along with a link to recontract. After following all the steps, they said I would get an email confirming the new contract, which I never received. A few weeks later I get my next bill with an out of contract charge so I contact them after being in the queue for 1h20!!!!
The agent claimed they never received any recontract request on my account and that my contract actually ended on 22 December 2023, a month earlier than the letter they sent me claimed.
She offered to put me on a new contract so we went through the options and I picked one. She read the terms to me and I asked her to go through everything again just to confirm the details of the new contract.
A week later I receive a bill which is higher than what we had discussed so I checked my account online and guess what! They put me on the WRONG contract. Currently trying to contact them again to fix it but their waiting times are so long.
Avoid this company at all costs if you can.
- Location
-
- Location
- Rush
- Reviewing
- KCOM
- Date
- 2019-11-21
- Comments
-
This used to be a great ISP back in the day. Over recent years I have found the service to get worse and worse. They cancelled my ADSL line with Openreach and told me I would need to re-order. They have accepted no responsibility for this and no apology for the distruption to my business. 4 days later and they still haven't put the order through. Their provisioning team don't communicate with their support team and they fail to get back to me about open tickets. I'm changing and moving all my lines to a company that cares.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-10-22
- Comments
-
KCOM Customer service is appalling, plus they are dishonest. I've had the same repeat bad service for products at high prices for over 17 years. Like many residents in the Hull area I have found there is little alternative to access broadband let alone fibre to door, so I've stuck with KCOM. It's got to the point now where I'm considering mobile broadband just so I can retain essential contact with banks, overseas relatives, etc. I refuse to pay the best part of £50 per month for atrocious products and service. I should think people in the Sahara or Gobi deserts have equivalent Internet access choices to residents in Hull...
- Location
-
- Location
- HULL East Yorkshire
- Reviewing
- KCOM
- Date
- 2011-03-21
- Comments
-
As I live in Hull, I cannot change my server
You must be aware that Hull has its own telephone service. There appears to be many dissatisfied customers here. When I first got broadband it was good, but recently it has declined here and seems to be getting slower each month.
- Location
-
- Location
- Reviewing
- KCOM
- Date
- 2019-01-05
- Comments
-
Downgraded from 400mbps to 200 as I wasn't even getting 100mbps. Still the same, not even getting 100 let alone what I pay for. Can't get a signal from my bedroom to the living room and I live in a 2 up 2 down ffs
- Location
-
- Location
- coniston, hull
- Reviewing
- KCOM
- Date
- 2017-06-22
- Comments
-
i dont like the fact that i pay monthly for my broadband /tlephone bundle but dont always use it all and kcom cant roll over any unsed data. isnt that classed as stealing from me? other companies are rolling over for uo to 3 years.
- Location
-
- Location
- Hedon
- Reviewing
- KCOM
- Date
- 2017-12-01
- Comments
-
I have had lightstream for a year now. At first it wasn't too bad, but now the speeds are utterly dreadful. On a speed test it's barely managing 2mbit on the 250mbit package, less than 1% of the expected speed. Even in the middle of night it barely reaches a quarter of what I'm paying for. If you're on the old ASDL and think lightstream is an upgrade don't waste your money. That was actually reasonably reliable.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-02-15
- Comments
-
Since the lightspeed has been put in my area my broadband speed is down to 2.8mbps. Absolutly disgusting and a lot more expdnsive then a lot of other providers that we can not get!
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2017-12-18
- Comments
-
the broadband works most of the time, and turns off at least 3-5 times a day. sometimes it goes off for hours and we have to wait for it to come back on. I play on an xbox one and most of my games lag due to poor speeds. I get on average 1.5 mbps but it has dropped to 20 kbs and under. I also have a lot of latency. I hope the lightstream solves some of these problems.
- Location
-
- Location
- Hul
- Reviewing
- KCOM
- Date
- 2024-02-20
- Comments
-
I cancelled with KCOM in October,as I was moving to a new provider.
They started a new direct debit in November and then took money till I realised in January when I got a letter saying my bill was going up. Rang up staright away, no live chat of course, to be told, the cancellation team had not done their job and it would all be sorted, a credit note would appear followed by a cheque.
Waited 2 weeks, got the letter, no money.
Sent some contact us emails, waiting the max 3 days between each one, 700 unread emails to get through apparently.
Got no useful answers, rang up again, waited on hold for over 30 minutes again, got told they would put it in my bank, why could this not have happened straight away? Have it by Tuesday.
Ring today (it is Tuesday), its just been actioned this morning, take another 6 days or so. Can I complain to someone please? What are you complaining about? Seriously, you have stolen my money and are now not returning it.
Escalated to complaints but that takes another 7 days to answer. I can only guess they have a lot of emails to go through judging by how poorly I have been looked after.
Go with one of the MS3 companies, HullFibre send me a nice email every month to say thanks for being part of their company.
- Location
-
- Location
- Kingswood
- Reviewing
- KCOM
- Date
- 2020-02-17
- Comments
-
Despite living right in the middle on a FTTP postcode, I am unable to get FTTP - as I live in an apartment.
KCOM have given me all sorts of exceuses as to why they can't install, blaming the landlord, the building management company and an undefined health & safety issue(!) for denying access despite me contacting both the landlord and management company and being told there is no issue whatsoever.
It seems KC just don't want to incur the expense of installing the cable to the building as they'd need to dig up the road in an area where every other house already seems to have a fibre optic line to the door.
Despite also allegedly offering FTTC, they don't offer it in this area. So I'm stuck with a pathetic and obscenely expensive connection.
I'm paying £45pcm for an unlimited data 4 mbps DSL connection - so pretty much the same price as a neighbours unlimited FTTC connection, despite being a fraction of the speed and utterly useless for downloading software, games or patches.
It is barely adequate for two users streaming films.
You'd be looking at £19.99 anywhere else, but there aren't any other providers in the area. Aren't monopolies great?
The only positive is it seems reasonably reliable, but being reliably slow and useless isn't a going to win any awards.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-05-15
- Comments
-
When i was on 75mbps all was good then moved to flex 30mbps with being disabled since then constant drop outs. Went in and complained told to get a faster package(more expensive one).i only watch football or itv x and amazon which 30 mbps should be fine for. Another money making scam
- Location
-
- Location
- holderness
- Reviewing
- KCOM
- Date
- 2017-05-15
- Comments
-
After many months of trying to get broadband, and every possible error being made, Lightstream has been installed, yet my bill shows the old bundle. So I rang, to let KCom know they had got the bill wrong. I expected thanks for letting them know. No thanks, a barely civil response from Customer Services. KCom is so arrogant in its monopoly position. I would like to say my broadband speeds are much improved - but I cannot.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-08-06
- Comments
-
Shocking service. Speeds are horrific. On phone and PC, it takes up to 3 minutes for pages to load, youtube buffers for 2-5 minutes at a time, horrific pings during gaming, customer service is alright as the staff are nice, but nothing ever gets solved. The speed is 10mbps but it seems more like 3.
- Location
-
- Location
- Cottingham
- Reviewing
- KCOM
- Date
- 2017-06-23
- Comments
-
With Kcom's monopoly, customers have the choice of either no internet or Kcom internet. The service never works reliably any 1 day, the speeds vary drastically even the same distance a device is from the router. Extremely dissatisfied but no alternative.
- Location
-
- Location
- Barton upon Humber
- Reviewing
- KCOM
- Date
- 2022-02-02
- Comments
-
Switched from Sky 2 weeks ago. Install wasn’t carried out on time was a week before it was completed correctly. Then once connected good speed but constantly dropped out. Unable to use any device or watch any of my usual programs through apps such as Netflix etc. Dial up was better!! Shocking to think that this business has a Hull monopoly. It has been cancelled today and I will be returning to Sky…..
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-10-24
- Comments
-
Feel like I’m living in the era of dial up. Really slow, really unreliable. And the worst part is that despite competition laws we are stuck with zero choice. Outrageously expensive given the coverage. How can we compete economically with the south when the infrastructure is so poor.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
KCOM are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and KCOM.