KCOM Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for KCOM.

Recent Customer Ratings for KCOM

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    3.2 stars
  • Reliability
    3.4 stars

Based on 100 customer ratings since 2019-06-06 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

86 Customer Reviews for KCOM

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Reviewer Location Reviewing Date Ratings
I am 22 and have been with kc for some years now. I've always hated their speeds as I had a speed of 12 megabits (1.5 megabytes). It was awful to download games with since it took me something stupid like 16 hours for a 70 gigabyte file. I have to admit i was skeptical of the new lighstream being installed as I thought there was no way they would hit the speeds they showed. I have to say the new lighstream is amazing, i pay for the 3rd package i believe with a speed of 400 megabits. Had it 6 weeks now and i am still obsessed with speed testing it to see the numbers, it is always 422 megabits (52 megabytes). astonishing improvement from what i was using. I've never dealt with customer services since the Internet is in someone else's name, hence why i haven't done a rating there. Hated KC for about 6 years but now i love the lightstream, thanks KC!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bransholme KCOM  
Amazing service, customer service are efficient and getting between 500-570mbps download 30mbps upload and a ping of 5-15ms on a hardwired Xbox, don’t know why everyone slags kc off we are leaps ahead of rest of country having direct fiber connections
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hull KCOM  
ive just had lightstream installed(cheapest package 30mbs download)and ive had no problems whatsoever, the speeds im getting are as advertised, previously i was on adsl and had no problems with that either but lightstream is eons better
im very satisfied with kc
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
hull KCOM  
I have had to contact KCOM several times recently and have, on each occasion, received polite, friendly and very helpful service. In particular I would like to thank Charlie and Emma, whose patience knows no bounds. Thank you so much.
  • Satisfaction
    5 stars
Keyingham KCOM  
Been with 'em for twenty years. Could be a bit cheaper but couldn't everything? Currently on the 250Mbps fibre offering, 1.7GB downloaded in 60 seconds speaks for itself.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hull KCOM  
Service is great except the pricing. £52 for 400Gb limit. Extortionate!! Comparable services elsewhere are so much cheaper. The only difference is FTTD (Fibre to the door) rather than FTTB (Fibre to the box) but I'm not aware that this is creating a marked improvement. Need to sort out prices but very happy otherwise.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hessle KCOM  
Very happy with kcom. I have to admit, I was a bit apprehensive about getting kcom (as if I had a choice) due to friends sayin how bad they are. I have had decent broadband speeds, albeit fibre can't come quick enough, and the support I've had has been pretty good. Downside is the price of the broadband and the fact that its not unlimited unless you pay more. Overall, can't really complain about the service.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Hull KCOM  
Words can't describe how much I detest this company, HATE is a strong word but is totally fitting for this shambles of an outfit. The customer service is a complete disgrace in every way. Its 2017 and having moved house in the city (living in Hull its true that you literally cannot use another provider and knowing this they have you held tightly by the balls) I have to wait 3.5 weeks!!!! Yes 3.5 weeks for an engineer appointment to wire up my broadband/phone line. So nothing for all that time and the thing is KC know you have no other option and this is completely evident in their shocking and piss poor customer service. Rude, obnoxious and poorly trained call centre staff are the tip of the iceberg in this sub standard monstrosity we have to put up with. On top of everything you also have their disgusting price structure, now with it being 2017 I'd say the majority of people ain't fussed about a landline telephone but these pricks give you no option to opt for just a broadband connection, you HAVE to pay for line rental also, so I have to fork out £50 pm (I don't even have a landline plugged in) just for broadband.... if I had to name the one thing I am most ashamed of about this city it would be far and away KC and everything they stand for. I hope I live to see the day they don't hold us to ransom and we get a choice as I will be the first in line to leave.........
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Hull KCOM  
I have had lightstream broadband installed on the 21st October 2019.I was asked what was a streaming ie netflix.because the problem is I am not streaming anything more than before in fact I am streaming less then I was before.38% youtube in 30-40 minutes has used around 1.2 to 1.3 gigabyte.What I streamed before on the standard package was no were near
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Hull KCOM  
This used to be a great ISP back in the day. Over recent years I have found the service to get worse and worse. They cancelled my ADSL line with Openreach and told me I would need to re-order. They have accepted no responsibility for this and no apology for the distruption to my business. 4 days later and they still haven't put the order through. Their provisioning team don't communicate with their support team and they fail to get back to me about open tickets. I'm changing and moving all my lines to a company that cares.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Rush KCOM  
KCOM Customer service is appalling, plus they are dishonest. I've had the same repeat bad service for products at high prices for over 17 years. Like many residents in the Hull area I have found there is little alternative to access broadband let alone fibre to door, so I've stuck with KCOM. It's got to the point now where I'm considering mobile broadband just so I can retain essential contact with banks, overseas relatives, etc. I refuse to pay the best part of £50 per month for atrocious products and service. I should think people in the Sahara or Gobi deserts have equivalent Internet access choices to residents in Hull...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Hull KCOM  
As I live in Hull, I cannot change my server
You must be aware that Hull has its own telephone service. There appears to be many dissatisfied customers here. When I first got broadband it was good, but recently it has declined here and seems to be getting slower each month.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
HULL East Yorkshire KCOM  
Downgraded from 400mbps to 200 as I wasn't even getting 100mbps. Still the same, not even getting 100 let alone what I pay for. Can't get a signal from my bedroom to the living room and I live in a 2 up 2 down ffs
  • Customer Service
    2 stars
KCOM  
i dont like the fact that i pay monthly for my broadband /tlephone bundle but dont always use it all and kcom cant roll over any unsed data. isnt that classed as stealing from me? other companies are rolling over for uo to 3 years.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
coniston, hull KCOM  
I have had lightstream for a year now. At first it wasn't too bad, but now the speeds are utterly dreadful. On a speed test it's barely managing 2mbit on the 250mbit package, less than 1% of the expected speed. Even in the middle of night it barely reaches a quarter of what I'm paying for. If you're on the old ASDL and think lightstream is an upgrade don't waste your money. That was actually reasonably reliable.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Hedon KCOM  
Since the lightspeed has been put in my area my broadband speed is down to 2.8mbps. Absolutly disgusting and a lot more expdnsive then a lot of other providers that we can not get!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Hull KCOM  
the broadband works most of the time, and turns off at least 3-5 times a day. sometimes it goes off for hours and we have to wait for it to come back on. I play on an xbox one and most of my games lag due to poor speeds. I get on average 1.5 mbps but it has dropped to 20 kbs and under. I also have a lot of latency. I hope the lightstream solves some of these problems.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
hull KCOM  
Despite living right in the middle on a FTTP postcode, I am unable to get FTTP - as I live in an apartment.

KCOM have given me all sorts of exceuses as to why they can't install, blaming the landlord, the building management company and an undefined health & safety issue(!) for denying access despite me contacting both the landlord and management company and being told there is no issue whatsoever.

It seems KC just don't want to incur the expense of installing the cable to the building as they'd need to dig up the road in an area where every other house already seems to have a fibre optic line to the door.

Despite also allegedly offering FTTC, they don't offer it in this area. So I'm stuck with a pathetic and obscenely expensive connection.

I'm paying £45pcm for an unlimited data 4 mbps DSL connection - so pretty much the same price as a neighbours unlimited FTTC connection, despite being a fraction of the speed and utterly useless for downloading software, games or patches.

It is barely adequate for two users streaming films.

You'd be looking at £19.99 anywhere else, but there aren't any other providers in the area. Aren't monopolies great?

The only positive is it seems reasonably reliable, but being reliably slow and useless isn't a going to win any awards.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Kingswood KCOM  
After many months of trying to get broadband, and every possible error being made, Lightstream has been installed, yet my bill shows the old bundle. So I rang, to let KCom know they had got the bill wrong. I expected thanks for letting them know. No thanks, a barely civil response from Customer Services. KCom is so arrogant in its monopoly position. I would like to say my broadband speeds are much improved - but I cannot.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
holderness KCOM  
Shocking service. Speeds are horrific. On phone and PC, it takes up to 3 minutes for pages to load, youtube buffers for 2-5 minutes at a time, horrific pings during gaming, customer service is alright as the staff are nice, but nothing ever gets solved. The speed is 10mbps but it seems more like 3.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
With Kcom's monopoly, customers have the choice of either no internet or Kcom internet. The service never works reliably any 1 day, the speeds vary drastically even the same distance a device is from the router. Extremely dissatisfied but no alternative.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Cottingham KCOM  
A company that upgraded all of its systems, YET is still behind in the times.

Just because you upgrade to 200 mb/s, it doesn't mean you are buying the stability of 200 mb/s which has always been KCOM's issue. You are buying 200 mb/s, but you are getting around 40 mb/s.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Anlaby KCOM  
Light stream dropped out Friday night, rang KCOM Saturday morning, after hanging on the 'phone on hold for 20mins we got through. After explaining the fault, was talked through several things to switch on/off etc. Was then asked if we could unplug the router, go to a neighbour, unplug theirs and try ours on their wiring! After a while we were asked to take the router in to KCOM on Carr Ln, this we did, to be told the router was ok. Returned home plugged in & rang tech support again, after again been talked through fault finding we were told there is a fault in the area!! Cheers KCOM didn't you know that? Sooner Sky etc move in the area the better.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Skidby KCOM  
Awful company. if you reading this chances are you do not have a choice of broadband provide. Kcom recognise this and squeeze their customers for everything. Customer service is constantly sub par
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hull KCOM  
Fairly reliable compared to other providers, but what's the use in reliability with speeds 10x slower than competitor's.

Worst speed I've had is 1500ms ping from an ookla test. That's 1.5 SECONDS!

Overpriced for an awful service with no option to change from KCOM's monopoly. If I could, I'd change to another provider, but they'd have to use KCOM's awful infrastructure so the speeds would be the same if not slower. Customer service is okay but they can't fix the speed issue as it's a problem with KCOM's greed.

KCOM is holding back Hull to speeds acceptable 10 years ago.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
broadband that just switches off no upload and no download its a joke
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
beverley KCOM  
Always very much below the speed promised (and paid for) Told I cannot change ISP in this area. Kcom has monopoly
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
HU6 8QW KCOM  
Back 25 yers in time with reliability and speed. Last time I had to switch to 4g. As kcom internet was struggling with the facebook messanger. (I am on the fiber package).Also the price is twice as expensive as what my friends pay for better and more reliable internet.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
It,'s terrible speed and too expensive. Also cheating with limit. 4 hours watching netflix on tv and they count 10 giga ive spend. Cheaters
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Expensive, slow and problem with connection every day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
If it was possible to give less than 1* I would. Absolutely disgusted with this company. They have the monopoly in Hull and are therefore charging 3 times what the rest of the company is charging. They also only have 18 month contracts, which is absurd in a university city where all the students will require 12 month contracts, and the fees to reduce the contracts to 12 months are around the £250 mark. Disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
The most stupid company. I have a deadline tonight, my internet is not working and I cannot get any help because is Saturday evening. I detest it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Can rightfully described as the worst broadband provider on the planet. Waited 3 weeks for new installation at my mother's house. The engineer installed it but said the ones who installed lighstream cabling outside had not fitted it right. Said it wasn't his problem so left it not working and said outside team would fix it whenever. This is my mother's first experience with kc broadband and it can best be described has atrocious.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Absolute joke of a company. I'm no longer with them. I'm with 3 homefi. Got a 4h router through them and a took out a SIM only with unlimited data. A lot faster that kc and only 20 pound a month. Would not recommend kc to anyone. Worst company in the UK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brough KCOM  
Disgust of a company. How dare they advertise an average of 14mbps for may area yet give us under 1mbps! They have delayed Lighstream a number of times (I know technical problems are inevitable, but KCOM continuously let customers down). 4

Their customer service isn't any better! They assured me I was guaranteed to get the advertised speed, even though I have provided them evidence I don't even get 1/10 of that!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
The worst internet in the country.total rip off 50 quid a month with a 0.01 speed tried every channel.dial up was better even a dongle.monopoly hull with no other internet providers so kc provide the worst in uk and charge the most total rip off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Absolute disgrace. I pay £36.00 a month for a download speed of 2.64 mbps, more than 17 mbps below the national average. I actually have found that I have resorted to using my phones 3G instead of broadband at home because it is much faster. Unable to even choose a different company as there is no competition to them in Hull. They should be shut down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
What a shower of **** this company is.I find it strange that if you run a speed test kcon shows up 94Mbps and BT wholesale shows up 47Mbps (supposed to be 250Mbps). Kcon massaging the figures slightly me thinks. Their monopoly was agreed in a different time when different rules applied - it is not relevant now and should be cancelled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ferriby KCOM  
You are very restricted in Hull with what ISP you can go with. KCOM is the main ISP in Hull and it has been that way for a very long time. But, things need to change because KCOM are absolute trash. I have lived in Hull nearly my entire life and we have always struggled with poor service from KCOM, but have never been able to switch because of the monopoly KCOM play. Need internet? KCOM is basically your only option, or satellite broadband with long waiting times and expensive installation fees and most of the time high ping.

Without Lightstream (which is not available in all parts of Hull yet), you can't even get an upload speed averaging 1mb/s which makes it near impossible if you wish to stream games online. Let me add by saying you can expect 10mb/s download speed on a GOOD day (and that is on a cable connection, not Wi-Fi). I have called KCOM several times to enquire why my Wi-Fi connection is so bad and they put it down to the distance between device and router, which is complete bull because I live in an extremely small flat with paper thin walls, so the signal should not be a problem at all.

Even on a cabled connection I still struggle to download and stream. At most I can download things at 1-2mb/s, it takes a RIDICULOUS amount of time to download large games so I often have to leave my PC on overnight to let it download.

My sister and her partner have Lightstream and Netflix STILL buffers for them. I can't even say that maybe it is so bad because there are a lot of devices connected to the router because there isn't.

KCOM is awful. Extortionate prices for extremely slow and frustrating download and upload speeds; even on Lightstream. Please, if you can save yourself the hassle and stress and AVOID this TRASH company.

Other ISPs if you are reading this, please battle KCOM and start offering your service, take over the phone lines in Hull; we all need you!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
If you could have half stars it would all be that but trying to run anything with more than 2 people at a time is so slow it will even cut off connection ties with devices and you can always reliey on it to cut off at times of need, whoever own these are solid criminals
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

KCOM are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and KCOM.

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