KCOM Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for KCOM.

Recent Customer Ratings for KCOM

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    3.2 stars
  • Reliability
    3.2 stars

Based on 100 customer ratings since 2019-11-29 (Show all time ratings)

Visit KCOM   Read our KCOM buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

92 Customer Reviews for KCOM

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Reviewer Location Reviewing Date Ratings
After having waited on the phone for nearly half an hour to speak to someone about my bill, which didnt explain at all why my bill was more than usual, I finally got through.
Apparently I've come to the end of a slight discount which was for 12 months when I thought it was 18. The contract is 18 months.
After discussing my usage, I'm told that I only use less than 40 gig thiingies a month and use about 9 local phone calls.
They only have deals for either 20 Gigs or 200 Gigs. So I have to pay for the 200 which is 4 times what I use.
This is appalling service and they have us by the short and curlies because there's no one else. I agree with everyone else about KCom. It is rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beverley KCOM  
If I could give no stars I would. Absolute joke. Have waited for them to install lightstream for three weeks now they were due to come today waited in all morning only to find a slip through the door saying they have been and they weren’t in, I can categorically tell you me and my boyfriend have been in all morning and if that engineer knocked it was the lightest knock ever. Rang KC to be told that he did come and he tried to ring me. No missed calls on my phone. Apparently he was here for ten minutes, I don’t know what he was doing for ten minutes but it was not knocking. It’s only a small house and you can hear the door from every room. The customer service advisor made a comment about the engineer saying the curtains were drawn. Yes they were because we’ve just moved in and don’t have any nets up so don’t want people looking through the window at us. So It sounds to me like he’s knocked once very lightly seen the curtains are drawn and gone. To top it all off we now have to find £120 for the pleasure of all this when we are already paying almost three times the price of competitors and wait another 2 weeks for an engineer. Absolute disgrace of a company and I will not be letting this drop.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Since the lightspeed has been put in my area my broadband speed is down to 2.8mbps. Absolutly disgusting and a lot more expdnsive then a lot of other providers that we can not get!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Hull KCOM  
Left with no email use for the third time. Running a business with these jokers is impossible. Want to get rid of my landline as I only get nuisance calls on it. I'm working to dump K Comms. Also should be able to chat till 8 on a Saturday. Not available at 7. GARBAGE SERVICE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunswell KCOM  
It's terrible even when it is 'working'
constant disconnects and painfully slow download and upload speeds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beverley KCOM  
Such A rubbish service. Im sick to death of terrible upload speeds and crashing internet. There is just me here so when my son is home with his mobile and his laptop, the service breaks down. I have lightstream customers behind me and the to left of me and opposite me here on Main Street yet I cannot have it until July...Absolutely disgusting. I pay a bloomin fortune for this internet, forced to as we have no other options available. KC-What is wrong with you? Your days will be numbered when other services become available so take heed, get your finger out and give your customers a decent experience
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Skidby KCOM  
Worst customer service ever! 10 months still not got my speed back to anywhere near it use to be before. Wasnt great in the first place! 2.9 mbps to 3.5 mbps down to 0.4 mbps and after 10 months kcom finaly give up and said ill have to wait for lightstream! KCom usual offer of credit and discount but no actual money refunded! No refund for past internet even though there was no speed at all. It is true when a company has the monopoly they take full advantage of its customers, over charge and give an apauling service at Hulls peoples expence! More people need to complain to the onbudsman and stop taking it from Kcom!
Why is the monopoly still allowed when its ileagal i want to know?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Just the worst, most overpriced service from a company I have ever had to deal with, and in the rural Hull area we have no other choice! a staggering £50 a month JUST for phone and broadband!!.... The equivalent Talk talk package is £20!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beverley KCOM  
broadband that just switches off no upload and no download its a joke
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
beverley KCOM  
the broadband works most of the time, and turns off at least 3-5 times a day. sometimes it goes off for hours and we have to wait for it to come back on. I play on an xbox one and most of my games lag due to poor speeds. I get on average 1.5 mbps but it has dropped to 20 kbs and under. I also have a lot of latency. I hope the lightstream solves some of these problems.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
hull KCOM  
I have had lightstream for a year now. At first it wasn't too bad, but now the speeds are utterly dreadful. On a speed test it's barely managing 2mbit on the 250mbit package, less than 1% of the expected speed. Even in the middle of night it barely reaches a quarter of what I'm paying for. If you're on the old ASDL and think lightstream is an upgrade don't waste your money. That was actually reasonably reliable.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Hedon KCOM  
The worst internet in the country.total rip off 50 quid a month with a 0.01 speed tried every channel.dial up was better even a dongle.monopoly hull with no other internet providers so kc provide the worst in uk and charge the most total rip off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Was promised a minimum speed of 4.8mbs unfortunately for me all they could give me was a top speed of 2.2mbs at best during an off peak time ie 3am on a Sunday morning at a tea time was lucky to get 1.5mbs. So if I wanted to play on my ps4 online or watch Netflix everyone had to disconnect phones and stuff. Well worth the £55 a month I was paying. When I complained they did nothing simply saying it was showing over 5mbs at there end. Sorry but no. My mobile phone gets 16-20mb
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bransholme KCOM  
ABSOLUTELY TERRIBLE I SOMETIMES GET 20KBPS DOWNLOAD SPEED
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
After finally getting lightstream installed I though my problems of slow wify would be fixed as kcom told me it is the fastest broadband around yeah right,I am paying 50 pounds a month for slow wify we hardly use our 750gb package but they don't offer anything much cheaper I'm being ripped off month to month and can't do anything about it,its fustrating as I'd love to have choice yet there is none it's absolutely disgusting and I absolutely hate hate hate kcom with their ridiculously sky high prices and appalling customer service,my advice don't move to hull.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Back 25 yers in time with reliability and speed. Last time I had to switch to 4g. As kcom internet was struggling with the facebook messanger. (I am on the fiber package).Also the price is twice as expensive as what my friends pay for better and more reliable internet.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Poor service. I have the 'superfast' fibre broadment. It's not superfast, it's unreliable, it's overpriced and expensive. With no other providers to choose from, KCOM is a monopoly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Absolutely disgusting company. Clearly states on the website if you cancel early you get charged 50% of the remaining contract. This is disgusting but I understand. Now tbeyre trying to say my monthly bill is 25% than what I pay so I have to pay them nearly £300 for cancelling? No way I will be seeing a solicitor. AVOID at all costs, broadband speed is so slow and intermittent as well!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
A dreadful service. I was told that slow speeds was the RAM on my computer so I upgraded. Still slow speeds. Will terminate contract (without notice) and demand a refund. Been without acceptable connection for about 3 weeks now.In a sentence, you can achieve things on foot quicker than using KCOM
Hull KCOM  
If it was possible to give less than 1* I would. Absolutely disgusted with this company. They have the monopoly in Hull and are therefore charging 3 times what the rest of the company is charging. They also only have 18 month contracts, which is absurd in a university city where all the students will require 12 month contracts, and the fees to reduce the contracts to 12 months are around the £250 mark. Disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
telephone line down,ring customer service,,my equipment at fault,but amazingly begins to function after phone call,internet down,lightstream,ring customer service,amazingly begins to work again after 5 hours.if ever there was a case for the monopolys commission to intervene,its kcom,would leave in an instant if a viable alternative was available
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hessle KCOM  
Absolutely appalling service. Customer service insists on blaming the terrible speeds on your equipment, yet as soon as they come around to fix anything faulty it starts working again for a few weeks and begins dipping again afterwards. The speed in general is an absolute joke, takes 1-3 minutes to load a basic webpage. Not reliable in the slightest, constantly dropping in and out with no real fix to the situation other than waiting for some unprofessional laughing stock to come boost your speeds for a few weeks. Would not reccommend to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
With Kcom's monopoly, customers have the choice of either no internet or Kcom internet. The service never works reliably any 1 day, the speeds vary drastically even the same distance a device is from the router. Extremely dissatisfied but no alternative.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Cottingham KCOM  
i dont like the fact that i pay monthly for my broadband /tlephone bundle but dont always use it all and kcom cant roll over any unsed data. isnt that classed as stealing from me? other companies are rolling over for uo to 3 years.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
coniston, hull KCOM  
Literally the worst broadband in the country. Monopoly power should be illegal, but KCOM wouldn't want that because they know they would immediately go out of business. They overcharge for a broadband that barely gives you internet access. Everyday I have to turn the router off at least 3 times a day because the connection is that unreliable. WHEN CAN WE HAVE MORE OPTIONS FOR BROADBAND SERVICES.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Been stuck with KCOM for far too long! Rubbish speeds, rubbish service. Anything goes wrong it's always your equipment they blame totally unprofessional. Once hull connect arrives I'm GONE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
supposed to get 6mbps only getting 1 if im lucky. funny when you phone they boost it to 4 for a few hours
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hull KCOM  
After many months of trying to get broadband, and every possible error being made, Lightstream has been installed, yet my bill shows the old bundle. So I rang, to let KCom know they had got the bill wrong. I expected thanks for letting them know. No thanks, a barely civil response from Customer Services. KCom is so arrogant in its monopoly position. I would like to say my broadband speeds are much improved - but I cannot.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
holderness KCOM  
Expensive, slow and problem with connection every day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Words can't describe how much I detest this company, HATE is a strong word but is totally fitting for this shambles of an outfit. The customer service is a complete disgrace in every way. Its 2017 and having moved house in the city (living in Hull its true that you literally cannot use another provider and knowing this they have you held tightly by the balls) I have to wait 3.5 weeks!!!! Yes 3.5 weeks for an engineer appointment to wire up my broadband/phone line. So nothing for all that time and the thing is KC know you have no other option and this is completely evident in their shocking and piss poor customer service. Rude, obnoxious and poorly trained call centre staff are the tip of the iceberg in this sub standard monstrosity we have to put up with. On top of everything you also have their disgusting price structure, now with it being 2017 I'd say the majority of people ain't fussed about a landline telephone but these pricks give you no option to opt for just a broadband connection, you HAVE to pay for line rental also, so I have to fork out £50 pm (I don't even have a landline plugged in) just for broadband.... if I had to name the one thing I am most ashamed of about this city it would be far and away KC and everything they stand for. I hope I live to see the day they don't hold us to ransom and we get a choice as I will be the first in line to leave.........
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Hull KCOM  
All i am going to say is this is by far the worse internet provider out there, that's all i'm going to say because if i go more into it i'l get more mad and its just not worth it, DO NOT USE KCOM IF POSSIBLE TOTAL GARBAGE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Worse internet service in the uk and then No internet since Saturday, complained Sunday, and Monday each time telling me nothing is wrong. Tuesday there's 2 k.com vans out side in the street working on the junction boxes. Wednesday morning my internet is back. Funny that there's nothing wrong yet two vans arrive, and my equipment is no longer faulty. I think k.com tell lies.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
If you could have half stars it would all be that but trying to run anything with more than 2 people at a time is so slow it will even cut off connection ties with devices and you can always reliey on it to cut off at times of need, whoever own these are solid criminals
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
This Wifi is shocking and terrible, and costs too much for what it is like.
North KCOM  
Been with 'em for twenty years. Could be a bit cheaper but couldn't everything? Currently on the 250Mbps fibre offering, 1.7GB downloaded in 60 seconds speaks for itself.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hull KCOM  
I rent a flat in Hull during the week but live in a big City the rest of the time. There I get the choice of Virgin fibre (have the 200mb link and actually get about 203mb) or BT. With BT you get the choice of Sky, EE, TalkTalk and so on. In Hull you get the choice of KC and take it or leave it... I pay about the same at home for uncapped fibre as I do for ADSL capped in Hull. Now I have been without broadband for over a week as I have a Zyxcel router. Oh the joys of waiting in a contact centre queue. KC you seriously need competition...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
KCOM should be investigated by the Trading Standards authority for false advertising. Does not provide the service it promises. Says it is building the 'ultra fast city' yet we have the worst broadband speeds in the UK!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Most terrible provider ever. Terrible customer service and the speed is a joke. Been waiting for an engineer for 2 weeks to fit a socket and he couldn't get an access to the DP box and told me that he will be able to come back next day. But when I spoke to KCOM team to explain the situation, they've booked the next appointment in another 2 weeks time!! And it's impossible to change the provider because of their contract and therefore i'm now stuck without any broadband for 4 weeks, and that's in the best case scenario because they've always seem to have some sort of one problem after another, and I can't even go to another provider. Try to avoid, it's not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
The most stupid company. I have a deadline tonight, my internet is not working and I cannot get any help because is Saturday evening. I detest it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Shocking can't believe they get away with the price they charge us for the service contacted customer support and total waste off time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HULL KCOM  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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