134 Customer Reviews over 4 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-11-04
- Comments
-
Never have I ever been treat so poorly from a company which I'm paying out the nose for them to treat me like a fool it's 11pm and I'm receiving 2mbs download... not even 1md upload. To be told just use a wired connection.... like I live it the 90s for crying out loud... I'd say do not use but that's hard when they hold the city to ransom. STAY AWAY!!!!!!!!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-05-06
- Comments
-
Expensive, slow and problem with connection every day.
- Location
-
- Location
- Bransholme
- Reviewing
- KCOM
- Date
- 2019-03-14
- Comments
-
I am 22 and have been with kc for some years now. I've always hated their speeds as I had a speed of 12 megabits (1.5 megabytes). It was awful to download games with since it took me something stupid like 16 hours for a 70 gigabyte file. I have to admit i was skeptical of the new lighstream being installed as I thought there was no way they would hit the speeds they showed. I have to say the new lighstream is amazing, i pay for the 3rd package i believe with a speed of 400 megabits. Had it 6 weeks now and i am still obsessed with speed testing it to see the numbers, it is always 422 megabits (52 megabytes). astonishing improvement from what i was using. I've never dealt with customer services since the Internet is in someone else's name, hence why i haven't done a rating there. Hated KC for about 6 years but now i love the lightstream, thanks KC!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-04-11
- Comments
-
All i am going to say is this is by far the worse internet provider out there, that's all i'm going to say because if i go more into it i'l get more mad and its just not worth it, DO NOT USE KCOM IF POSSIBLE TOTAL GARBAGE!
- Location
-
- Location
- Ives
- Reviewing
- KCOM
- Date
- 2018-12-25
- Comments
-
I wouldn’t even rate them one star
K com wouldn’t exist in hull if we could use different providers. Their lightstrem is awful. With a rating of 2 starts on my WiFi App download speed. Honestly wouldn’t even recommend it to my dog. Awful service, stupid prices and a company build on lies
- Location
-
- Location
- Kingswood
- Reviewing
- KCOM
- Date
- 2020-02-17
- Comments
-
Despite living right in the middle on a FTTP postcode, I am unable to get FTTP - as I live in an apartment.
KCOM have given me all sorts of exceuses as to why they can't install, blaming the landlord, the building management company and an undefined health & safety issue(!) for denying access despite me contacting both the landlord and management company and being told there is no issue whatsoever.
It seems KC just don't want to incur the expense of installing the cable to the building as they'd need to dig up the road in an area where every other house already seems to have a fibre optic line to the door.
Despite also allegedly offering FTTC, they don't offer it in this area. So I'm stuck with a pathetic and obscenely expensive connection.
I'm paying £45pcm for an unlimited data 4 mbps DSL connection - so pretty much the same price as a neighbours unlimited FTTC connection, despite being a fraction of the speed and utterly useless for downloading software, games or patches.
It is barely adequate for two users streaming films.
You'd be looking at £19.99 anywhere else, but there aren't any other providers in the area. Aren't monopolies great?
The only positive is it seems reasonably reliable, but being reliably slow and useless isn't a going to win any awards.
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2019-01-22
- Comments
-
terrible speed.terrible service, terrible value for money. Only supplier in my area, no option to change supplier. kcom has monopoly, hence poor service.
- Location
-
- Location
- Beverley
- Reviewing
- KCOM
- Date
- 2017-12-31
- Comments
-
Just the worst, most overpriced service from a company I have ever had to deal with, and in the rural Hull area we have no other choice! a staggering £50 a month JUST for phone and broadband!!.... The equivalent Talk talk package is £20!
- Location
-
- Location
- Yorkshire
- Reviewing
- KCOM
- Date
- 2023-11-09
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2018-09-16
- Comments
-
ive just had lightstream installed(cheapest package 30mbs download)and ive had no problems whatsoever, the speeds im getting are as advertised, previously i was on adsl and had no problems with that either but lightstream is eons better
im very satisfied with kc
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-01-21
- Comments
-
Absolute disgrace. I pay £36.00 a month for a download speed of 2.64 mbps, more than 17 mbps below the national average. I actually have found that I have resorted to using my phones 3G instead of broadband at home because it is much faster. Unable to even choose a different company as there is no competition to them in Hull. They should be shut down.
- Location
-
- Location
- holderness
- Reviewing
- KCOM
- Date
- 2017-05-15
- Comments
-
After many months of trying to get broadband, and every possible error being made, Lightstream has been installed, yet my bill shows the old bundle. So I rang, to let KCom know they had got the bill wrong. I expected thanks for letting them know. No thanks, a barely civil response from Customer Services. KCom is so arrogant in its monopoly position. I would like to say my broadband speeds are much improved - but I cannot.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-09-10
- Comments
-
Back 25 yers in time with reliability and speed. Last time I had to switch to 4g. As kcom internet was struggling with the facebook messanger. (I am on the fiber package).Also the price is twice as expensive as what my friends pay for better and more reliable internet.
- Location
-
- Location
- coniston, hull
- Reviewing
- KCOM
- Date
- 2017-06-22
- Comments
-
i dont like the fact that i pay monthly for my broadband /tlephone bundle but dont always use it all and kcom cant roll over any unsed data. isnt that classed as stealing from me? other companies are rolling over for uo to 3 years.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-10-22
- Comments
-
KCOM Customer service is appalling, plus they are dishonest. I've had the same repeat bad service for products at high prices for over 17 years. Like many residents in the Hull area I have found there is little alternative to access broadband let alone fibre to door, so I've stuck with KCOM. It's got to the point now where I'm considering mobile broadband just so I can retain essential contact with banks, overseas relatives, etc. I refuse to pay the best part of £50 per month for atrocious products and service. I should think people in the Sahara or Gobi deserts have equivalent Internet access choices to residents in Hull...
- Location
-
- Location
- ??? Do you need to ask????
- Reviewing
- KCOM
- Date
- 2021-02-16
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-09-10
- Comments
-
Its futile even contacting KCOM because they really don't care. I have travelled the third world and had a better service in a Nepalese village. KCOM just don't care....
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-17
- Comments
-
If it was possible to give less than 1* I would. Absolutely disgusted with this company. They have the monopoly in Hull and are therefore charging 3 times what the rest of the company is charging. They also only have 18 month contracts, which is absurd in a university city where all the students will require 12 month contracts, and the fees to reduce the contracts to 12 months are around the £250 mark. Disgusting.
- Location
-
- Location
- Keyingham
- Reviewing
- KCOM
- Date
- 2019-12-18
- Comments
-
I have had to contact KCOM several times recently and have, on each occasion, received polite, friendly and very helpful service. In particular I would like to thank Charlie and Emma, whose patience knows no bounds. Thank you so much.
- Location
-
- Location
- Brough
- Reviewing
- KCOM
- Date
- 2021-01-24
- Comments
-
It is a total failure. Low quality service keep freezing internet streaming with low quality of support team who do not enough expertise to solve the basic issues. Parental control is just not working at all.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-10-21
- Comments
-
After the second time of waiting 5 hours next to the door for an engineer to arrive I am now £240 out of pocket and 4 weeks without Internet. No leaflet through the door,no missed calls.
When I say they never turned up customer services don't believe me. I am tired of this.
- Location
-
- Location
- Beverley
- Reviewing
- KCOM
- Date
- 2020-08-03
- Comments
-
Everybody i know has the best package kcom have to offer however, everyone whom i have discussed this issue with is highly displeased at the regularity of the connection going out for no apparent reason. Even when it is not down, the connection is very poor and nowhere near the promised speeds.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-09-04
- Comments
-
Poor service. I have the 'superfast' fibre broadment. It's not superfast, it's unreliable, it's overpriced and expensive. With no other providers to choose from, KCOM is a monopoly.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-03-13
- Comments
-
If I could give no stars I would. Absolute joke. Have waited for them to install lightstream for three weeks now they were due to come today waited in all morning only to find a slip through the door saying they have been and they weren’t in, I can categorically tell you me and my boyfriend have been in all morning and if that engineer knocked it was the lightest knock ever. Rang KC to be told that he did come and he tried to ring me. No missed calls on my phone. Apparently he was here for ten minutes, I don’t know what he was doing for ten minutes but it was not knocking. It’s only a small house and you can hear the door from every room. The customer service advisor made a comment about the engineer saying the curtains were drawn. Yes they were because we’ve just moved in and don’t have any nets up so don’t want people looking through the window at us. So It sounds to me like he’s knocked once very lightly seen the curtains are drawn and gone. To top it all off we now have to find £120 for the pleasure of all this when we are already paying almost three times the price of competitors and wait another 2 weeks for an engineer. Absolute disgrace of a company and I will not be letting this drop.
- Location
-
- Location
- Rush
- Reviewing
- KCOM
- Date
- 2019-11-21
- Comments
-
This used to be a great ISP back in the day. Over recent years I have found the service to get worse and worse. They cancelled my ADSL line with Openreach and told me I would need to re-order. They have accepted no responsibility for this and no apology for the distruption to my business. 4 days later and they still haven't put the order through. Their provisioning team don't communicate with their support team and they fail to get back to me about open tickets. I'm changing and moving all my lines to a company that cares.
- Location
-
- Location
- Bridlington
- Reviewing
- KCOM
- Date
- 2022-09-30
- Comments
-
This has to be the worst company I have ever had the misfortune of dealing with. Zero professionalism, no communication (the irony!) despite countless emails regarding a refund, which they say I'm entitled to, still no refund after 2 months, and no reason why
- Location
-
- Location
- Hul
- Reviewing
- KCOM
- Date
- 2024-02-20
- Comments
-
I cancelled with KCOM in October,as I was moving to a new provider.
They started a new direct debit in November and then took money till I realised in January when I got a letter saying my bill was going up. Rang up staright away, no live chat of course, to be told, the cancellation team had not done their job and it would all be sorted, a credit note would appear followed by a cheque.
Waited 2 weeks, got the letter, no money.
Sent some contact us emails, waiting the max 3 days between each one, 700 unread emails to get through apparently.
Got no useful answers, rang up again, waited on hold for over 30 minutes again, got told they would put it in my bank, why could this not have happened straight away? Have it by Tuesday.
Ring today (it is Tuesday), its just been actioned this morning, take another 6 days or so. Can I complain to someone please? What are you complaining about? Seriously, you have stolen my money and are now not returning it.
Escalated to complaints but that takes another 7 days to answer. I can only guess they have a lot of emails to go through judging by how poorly I have been looked after.
Go with one of the MS3 companies, HullFibre send me a nice email every month to say thanks for being part of their company.
- Location
-
- Location
- York
- Reviewing
- KCOM
- Date
- 2022-11-12
- Comments
-
We recently moved houses, and trying to organise a move through KCOM has been the single worst experience with any ISP I’ve ever come across. Don’t even get me started on their monopolisation of the fibre network in East Riding.
Let me start off by prefacing that we work from home, so we need internet for our livelihood.
First we were told that the dig/pre-build could only be scheduled for a few days after we moved in (this is fair enough as I realise it’s a busy time of year) but our internal install could only be completed two weeks after that.
We weren’t off to a great start but we understood that, again, it’s a busy season. So we waited those couple of weeks, which was yesterday. The internal engineers came and were perfectly lovely but we were told that the first set of engineers didn’t finish the job properly and didn’t connect the fibre lines from the end of the street so we wouldn’t have internet.
Not once did the outside engineers mention this - in fact when I went to check on them to see if they still needed me, they said that was all that was left to be done and then they’d be on their way.
So to find out now this has not been done is rather irritating. But it gets worse! We called customer service - no accountability for the mess-up on their part. Lots of apologies for the inconvenience of not yet having internet but nothing apologising for the fault of not completing the job properly which is crazy if you think about it. Then we get told the fix to this mess up (which is apparently no longer than an hour’s job) will take up to TWO MONTHS.
The customer service department apparently has no form of contacting the engineering or booking department, which is understandable, but the lack of help or accountability in the customer service department is insane. Lots of “unfortunately” and “we will write it in your notes” but nothing to actually help fix this mistake. We were told that we would receive a call back that day advising an update but nothing was received and we’ve had to chase up today. Again, lots of apologies for no updates, but nothing apologising for the fault at their part!
It’s not our fault we don’t have internet. We waited the allotted times and it’s not unreasonable to expect to have internet now. We have had to drive over 30 minutes to our in-laws to work from them, and this is costing us a lot of money in petrol. Their response to this is that they will write that in our notes.
And to top it all off, my husband was on the phone with a Tumi yesterday. He said he would like to wait on the phone with her until she got an update as we are desperate. She heaved a heavy sigh and just hung up on him. I understand this is not entirely a customer service fault, but their responses to our situation have been awful.
Everyone should go through some re-training. Especially on your communication side, because if the outside engineers had just told us in the first place that the job was not completed and had to be rescheduled, then our expectations would’ve been adjusted and all this could’ve been avoided.
I will end this off by mentioning that we were still charged for our internet this month, and when mentioning to KCOM that if they can’t provide us with internet, then we would like to cancel our contract, they then said that we had to pay the rest of the contract out. I’m sorry but last I checked, they’re in breach of their contract by not providing us with a service?
TL;DR - DO NOT go with KCOM. Absolutely horrific service and lack of accountability at their faults with no resolution in sight.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-05-11
- Comments
-
It,'s terrible speed and too expensive. Also cheating with limit. 4 hours watching netflix on tv and they count 10 giga ive spend. Cheaters
- Location
-
- Location
- Knight
- Reviewing
- KCOM
- Date
- 2021-09-02
- Comments
-
I was one of the first people outside Hull to get Lightstream, and it's terrific. Very reliable, consistently slightly faster than advertised, and in fact very very fast. Almost never goes down. People complaining about the wifi don't seem to grasp that there's a difference between their wifi speed/reliabilty and the speed of the actual connection. We're moving away soon, and the best I'll be able to get in the place we're going is about 80 Mbs, here I get 400, reliably, all the time. I'll miss KCOM's lighstream
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-11-11
- Comments
-
Cant believe I have to give them one star. That's far to high a rating for this appalling company. They first sent me a letter telling me I was eligible for their lightstream service nearly four months ago and I still dont have it. I've sat in all day waiting for call backs that never happened. Waited three weeks just to book an appointment for an engineer and when one finally came, he told me that they'd used the wrong pole outside and I'd have to wait for the connection to the correct pole to be planned and approved before I could be connected to it. Even if I do eventually get connected, the service and price is hardly competitive compared to other providers I'm unable to access because of kcoms monopoly.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-05-07
- Comments
-
I changed from 6Mbps pre-Lightstream to 214Mbps with Lightstream and changed from HDD to SSD a year later, making my laptop feel faster than when new. I get about 70Mbps using wifi, which makes it pointless, except for phone and tablet. The only drop-outs I get are from the network adapter in my laptop. It's rarely ever a KCom problem. I'm very happy on all counts.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-06-06
- Comments
-
Literally the worst broadband in the country. Monopoly power should be illegal, but KCOM wouldn't want that because they know they would immediately go out of business. They overcharge for a broadband that barely gives you internet access. Everyday I have to turn the router off at least 3 times a day because the connection is that unreliable. WHEN CAN WE HAVE MORE OPTIONS FOR BROADBAND SERVICES.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-11-15
- Comments
-
Disgust of a company. How dare they advertise an average of 14mbps for may area yet give us under 1mbps! They have delayed Lighstream a number of times (I know technical problems are inevitable, but KCOM continuously let customers down). 4
Their customer service isn't any better! They assured me I was guaranteed to get the advertised speed, even though I have provided them evidence I don't even get 1/10 of that!
- Location
-
- Location
- Great
- Reviewing
- KCOM
- Date
- 2021-07-10
- Comments
-
When my internet went down the staff were helpful identified the problem and sent out replacement part needed the next day. I always get good service and it’s good value too.
- Location
-
- Location
- Hedon, Hull
- Reviewing
- KCOM
- Date
- 2021-04-01
- Comments
-
Utter crap. I was with BT before this and I sure miss them. 130k download speed, when it isn't dropping out and when I complained after a little while they closed the live chat and had the cheek to send me an sms to say that the problem had been solved to my satisfaction. I'm cancelling and they can take this rubbish away. They are nothing but con merchants and only interested in taking peoples money and laughing at us
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-10-24
- Comments
-
Feel like I’m living in the era of dial up. Really slow, really unreliable. And the worst part is that despite competition laws we are stuck with zero choice. Outrageously expensive given the coverage. How can we compete economically with the south when the infrastructure is so poor.
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2017-12-18
- Comments
-
the broadband works most of the time, and turns off at least 3-5 times a day. sometimes it goes off for hours and we have to wait for it to come back on. I play on an xbox one and most of my games lag due to poor speeds. I get on average 1.5 mbps but it has dropped to 20 kbs and under. I also have a lot of latency. I hope the lightstream solves some of these problems.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-11-18
- Comments
-
This is a shocking Internet provider I have nothing but problems with mine, just keeps turning off all the time.
- Location
-
- Location
- liverpool
- Reviewing
- KCOM
- Date
- 2019-02-05
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
KCOM are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and KCOM.