KCOM Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for KCOM.

Recent Customer Ratings for KCOM

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    3.2 stars
  • Reliability
    3.4 stars

Based on 100 customer ratings since 2019-06-06 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

86 Customer Reviews for KCOM

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Reviewer Location Reviewing Date Ratings
After the second time of waiting 5 hours next to the door for an engineer to arrive I am now £240 out of pocket and 4 weeks without Internet. No leaflet through the door,no missed calls.

When I say they never turned up customer services don't believe me. I am tired of this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
Its futile even contacting KCOM because they really don't care. I have travelled the third world and had a better service in a Nepalese village. KCOM just don't care....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
cost a fortune for little downloads speed absolute rip off, in this day and age there is no competition in the local area its KCOM or nothing
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hull KCOM  
Always very much below the speed promised (and paid for) Told I cannot change ISP in this area. Kcom has monopoly
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
HU6 8QW KCOM  
Absolute disgrace. I pay £36.00 a month for a download speed of 2.64 mbps, more than 17 mbps below the national average. I actually have found that I have resorted to using my phones 3G instead of broadband at home because it is much faster. Unable to even choose a different company as there is no competition to them in Hull. They should be shut down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull KCOM  
As I live in Hull, I cannot change my server
You must be aware that Hull has its own telephone service. There appears to be many dissatisfied customers here. When I first got broadband it was good, but recently it has declined here and seems to be getting slower each month.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
HULL East Yorkshire KCOM  
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

KCOM are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and KCOM.

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