NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 584 customer ratings since 2018-10-26 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

129 Customer Reviews for NOW Broadband

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Reviewer Location Reviewing Date Ratings
I am due to move house in 1 month. I called them a few weeks ago to schedule this and even had email confirmations to say that the broadband will be switched on the correct date. They shut off my broadband a month early and couldn't get it back. They then said it would take up to 2 weeks to get back, until someone else took the last spot in the green box outside. Now I am without broadband for a month until I move. Thanks NOW TV!
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Barnet NOW Broadband  
Would give a zero if i could, signed up once and booked an engineer but when I called up to check this, they said my account had not been created. The person on the phone set us up for an engineer to come out in 2 weeks time, only for our order to be cancelled without giving any explanation. When I called up they said we had no capacity for broadband with them, which they didn’t mention any of the other times they were taking my card details.

Absolute shambles. Had a member of the customer service team put the phone down on me mid call twice

AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire NOW Broadband  
Broadband was reliable and speed as advertised. Wifi signal was good enough for me in a flat, can't speak for further away though.
Found their customer service excellent, especially the live chat. Always got what I wanted done with it within ~10 mins.
Especially impressed with how easy and quick it was to cancel.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  
I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HAWICK NOW Broadband  
Avoid at all cost. Semaphore would be quicker and more reliable. Internet connection is intermittent and WiFi only works if you sit within 30cms of the hub. I will ditch this provider as soon as my contract ends.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire NOW Broadband  
STAY AWAY!! Worse broadband ever. I have been with Sky and EE before. Never have the experience of every 5 minutes internet cuts out like Now TV. If you want to call for service, you need 2 hrs to wait for someone to pick up.

NEVER AGAIN. STAY AWAY from this broadband. Buy cheap buy ****.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
UK NOW Broadband  
Absolute rubbish company. Installed Wednesday and been off and on ever since. If you use their online form nothing happens, if you call them expect 30 plus minutes of muzak. My advice is don't ever consider this company for any kind of broadband supply.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Emsworth NOW Broadband  
Super slow broadband, when there is any internet connection at all. WiFi only works if you sit within 30cm of the hub! Absolute rubbish, will change provider asap. Other people in the area with different providers seem to have no problem, which tells me all I need to know.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire NOW Broadband  
I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.

Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.

Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.

But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.

On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Adamson NOW Broadband  
AVOID! The broadband is slow, the router is hopeless compared to the previous BT5 and customer service is slow and just fobs you off. A poor product and whilst BT wasn’t fantastic it was way better than NOW. A bad move!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham NOW Broadband  
Very bad customer service. False information shared with customers. Changed our instalment day for WiFi twice and cancelled account without notice. Would highly not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hatfield NOW Broadband  
This was quite frankly the worst customer service I have ever experienced.

I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.

Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worthing NOW Broadband  
Waste of time and money - AVOID

We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.

Typing that out it's so bad it almost seems made up but they really were that incompetent.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Streatham NOW Broadband  
I've read similar reviews here.. Unfortunately too late. Two weeks have past since the engineer came to my house to install the broadband. He couldn't finish the work and I had no update that day. I called NowTV to find out what went wrong and they didn't know. They promised to call me the day after to give me an update but they didn't. I tried to chat with them online and finally they could spot one of the problems. The woman I spoke to promised to keep me updated. 3 days later I happen to speak to the same woman in the chat so I asked about that update she reassured me I would get. She said she sent it and it finally turns out that she sent it to the wrong email address. Her response "my bad".

I still don't have internet.
I thought that they had a good deal but considering the hassle and energy I've wasted, I would never choose NowTV and would definitely not recommend it to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Absolutely rubbish customer service have waited 1 month and still not got internet connected had router arrive within 5 days but bt service for phone line rubbish and no help or support or contact from now tv i still wait.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham NOW Broadband  
Premise: I like to be left alone. I hate getting promo emails and being bugged about what 'more' I could get from the service. NowTV leaves you alone - some love this, some hate this.
The one downside is that sometimes they leave you alone a bit too much, like not warning you when the costs are going up because the 12 months of contract are over. But everything else that they could tell you about is just really easy to find on their website, so I actually prefer it.

The offers are very good, especially for someone on a budget, like me.

The broadband was just fine, speed was great, worked great even with several devices connected to the WiFi.
It did occasionally give some problems when it would temporarily stop working (for 10 to 30 minutes) and all you could do was wait - but I'm pretty sure it has more to do with the location of my flat 'cause I had this same exact problem with the previous provider.

Customer service is fine. Actually the best cancelling experience I've ever had. I've recently had to cancel after over a year with them because I'm moving country, and it was all done in 3 minutes. I've always been kept on the phone for half an hour trying to cancel services, instead the operator didn't insist, was very nice throughout, never pushed, and was super helpful in cancelling the plan just before the next payment. Awesome experience right there.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Glasgow NOW Broadband  
Shocking company. Would not recommend. Waiting weeks for broadband and then it was cancelled, no explaination, can’t tell us why. Have to replace order and wait another two weeks. Told multiple times we’d be called to be updated, never was contacted by them. Had to wait on hold for over an hour every time. Shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London NOW Broadband  
Avoid like the plague! They have a billing system that is terrible and will not take the payment when it is due. Their online bills system does not work and you get fobbed off when you call about it. The retentions staff speak to you like you are a piece of garbage! Cannot physically wait to move away from them! Even talk talk are better and that is saying something
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
sheffield NOW Broadband  
all fine till the go live date. internet was working but phone line wasnt. phoned customer service. spend 30 mins on hold. someone with a very strong scottish accent answered. he didnt understand me so instead of passing me to someone who does. he just hung up so had to sit on hold for another 30 minutes. they tested the line and said it was working fine. yet it wasnt working at all. they couldnt arrange an engineer because their systems were down. also when signed up was to a deal where i get sky cinema for £7.99 instead of £11.99 per month. i did not receive this offer at all. nobody at customer service could seem to tell me how to apply this. awful experience with them. stay well away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
wolverhampton NOW Broadband  
What a pile of rubbush , worst internet I have ever had , lies about speeds and blames the walls in my house I could lots of 4 letter words to describe this service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen NOW Broadband  
Really wish I had read the reviews before signing up to this. The broadband is almost unusable, it drops out every couple of minutes. To use the WiFi I have to sit next to the router, might as well have a wired connection. Customer service were excellent when I was ordering the service, but when trying to complain they were less so, they didn’t even answer the phone.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire NOW Broadband  
Have landline which keeps only allowing calling out and keeps going of when trying to call in.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Murton Seaham NOW Broadband  
Things that have gone wrong:

1. NowTV misdelivered my router, by spelling my name wrong.
2. Openreach engineer could not connect our house to the fibre cabinet on the first visit.
3.Open reach engineer did not escalate the issue to NowTV. Instead job was falsely marked as 'complete'.
4. Upon our followup with NowTV, they realise the job is not complete and aim to schedule an engineer within 3-5 days.
5. There has been no attempt to address the issue of the late connection or the false updates.

Where possible, go with a better supplier. My prior one is hyperoptic, and their service was fabulous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Devon NOW Broadband  
Was recommending NOW to friends but they said lots of bad reviews here, so here I am, writing a positive one. Had FAB (VDSL) for 18 months, at 12th month cost jumped, called them up and they renewed at a more reasonable price + a voucher. Always good bandwidth, has been reliable for my work VPN and NOW TV & PRIME don't lag or jitters. Not the cheapest VDSL price plan but I've had cheaper ones before (beginning with an "O"), happy to pay a tiny bit more for reliable service. My area is in IG6 and I have been a happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
IG6 NOW Broadband  
The only time NOW said they would call me?? When my new supplier told them I'm switching. 3 weeks trying to speak to a HUMAN to find out why my bill had been increased by £16 a month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincoln NOW Broadband  
Literally awful.

My order was cancelled twice and I was simply sent texts on both occasions that I had to ring customer service. Expect to wait nearly an hour to speak to someone. Once you do they push back the date for another two weeks and can't even give you a reason as to why. Honestly the worst company let alone internet provider I have had the experience of dealing with.

Perhaps the silver lining is that they showed how terrible they were before I was locked in for twelve months, but I would do everything to avoid this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
I always go for the best package available in my area and unfortunatley, my outdated street only had now as the best option. I was mis-sold their broadband package and when the engineer turns up to install my broadband he says it cannot be activated until another openreach engineer comes to service my street cabinet. No date given, complete ambiguity, I decided to cancel a few days later and go with someone else as I knew that this issue could go on indefinitely. Skip the hassle and just pay extra for a smaller, independent firm (if you can afford it). It saves you so much time and hassle in the long run.

Ultimately I've had to wait anorhy two weeks until the new company could install my broadband and I've been without internet for a month in total because of Now's incredibly poor service
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Had a good start with fast delivery and fast set up. Then it all went down. Very slow internet to a point I couldn't get to the website for help. On the phone, they tell you everything is fine and they lie on the delivery speed. After many complain, they came up with the excuse that they deliver broadband to the socket, the rest is not their business .... yes it is as it is their box ! Don't bother!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
4 weeks after I purchased the broadband package it has still not been installed. 4 phonecalls to NOW Broadband - the rudest customer service agents you will ever have the pleasure of speaking to. If they promise you a call back from a manager, they are lying. Complaints are not recorded correctly, if at all. The call will never come. Cancel your service if you haven't done so already, request your compensation and get out quick! What a shambles!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire NOW Broadband  
As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Dover NOW Broadband  
WiFi is absolutely terrible, service even worse, keeps dropping out every few mins , really useless at trying to get it fixed, don’t go with this service it’s just not worth the hassle

***** DO NOT USE ********
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London NOW Broadband  
Absolutely useless, had to cancel before it even got set up. Engineer never turned up when they were supposed to. Customer service is just terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hornsea NOW Broadband  
I really wish I didn't enter into this contract, it was the cheapest on offer and I took it. Thinking what difference can there possibly be between the providers?

The price is good, for the deal period only. The router is very poor - you will find yourself wanting to get yourself a new one (£60+). The wireless range is abysmal, doesn't cover even a small 3 bed home with the router in the middle. Want to use it in the garden? Forget it.

However the major problem with Now TV is the connection reliability. It frequently drops out, then you can't connect for another 5-10mins - you spend time at the router, resetting and playing with settings and no change. Then slow speeds for periods of many days.

Don't get me wrong, we had periods of a month with no issues. However over the 12 months we have used Now TV, we have had 10 periods of between 3 and 10 days - with frequent drop outs throughout those times. Along with not being able to connect, and we live in an area where mobile signal is not the best so we rely on it.

I have read many reviews reporting the same issues on connection dropping out. Its not an isolated situation.

Customer service is poor, waiting times on the phone are long. Not particularly helpful when you finally do get through. Problems persist anyway.

I'd say, stay far away. Its better to pay twice as much and get reliable internet than this nightmare.

Go with Plusnet, EE or BT. The first 2 aren't much more expensive and from reviews seem to be far more reliable.

Don't cheap out on your internet, DO NOT USE Now TV - you will regret it when those periods of constant disconnects and poor connection speeds arise - while your waiting the 12 months until you can move without paying a fee.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Gloucestershire NOW Broadband  
Dire customer support. Often left on hold for up to 20 minutes only for them to take you off hold to tell you that they can't help and end the call. The other tactic is to disconnect the call whilst "transferring" you. I have cancelled within the first week of my contract after they messed up my broadband order and I couldn't get a straight answer on how it can be resolved from anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bath NOW Broadband  
stay clear. They are appalling.
Try the call centre number and go through as though you want to move....
Call us 0330 041 2480
You'll wait forever.
you've been warned
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
browne NOW Broadband  
***DO NOT USE NOW TV BROADBAND - DO NOT BUY IT***

Poor, poor, poor all round. Read all the reviews they are true:

-Tell you that you are connected and are not.
-Poor help line help.
- Dishonest phone line operators.
- Poor chat connections help.

They take money from you even though you have no service - cowboys.

AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh NOW Broadband  
dreadful company, and service. 8 engineers were sent to look for the fault, all 8 said that it was a problem with the Now tv/Sky equipment.
Now tv offered to let me out of my contract early with no early leaving fee, so I switch providers and then sky informed me they would fix their equipment if a cancelled my leaving them.
They then had the cheek to charge me for 9 days of faulty broadband.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Angus NOW Broadband  
Your customer services is a joke once no contact numbers .customers support none When you finally get to speak to someone after waiting 45 minutes when told it would take 3 minutes you are then transferred to deal with at the least 3different people each one taking up to 25 minutes to 30 minutes each This happened on 4 nights did not get any answers . It may only be £18 a month but be aware of the hidden costs of contacting this fir as in 1 week it cost me £12 and still no cooperation from this firm of cowboys a complete RIP OFF
  • Satisfaction
    1 star
  • Customer Service
    1 star
Biddulph NOW Broadband  
Been trying to switch from BT Hyperoptic Broadband to Now.

Firstly entering my postcode does work for Now despite being here almost 2 years.

Then tried to call the number to switch that way but first 2 attempts gave a we are currently very busy and a disconnect.

Just tried for the third time and after waiting for an agent for 15 mins I hung up and looked at this website, they really dont appear to be a good supplier. Just told me to go to the website and use help/live chat.

if that is how they treat new business it doesnt look good for existing customer.

You would think they would ring back when they have some customer service reps after asking for my mobile number.

I suppose you get what you pay for with a cheap Broadband supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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