699 Customer Reviews over 18 pages
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-01-16
- Comments
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Awful. Speed comes and goes all the time. Speed often so low it is unusable. Very hard to contact customer services. Avoid them.
- Location
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- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2024-01-13
- Comments
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Terrible!!! Utterly appalling and not fit for purpose. I have lost count of the times I have complained over the phone and online.. they have now stopped responding to my emails as I have got to the point when I refuse to waist hours in the phone or following their frustrating procedure to switch broadcast channels on my hub then wait 24 hours to see if there is any improvement! I tried to point out that they are not fulfilling the terms of the contract have contacted Ofcom and have ended up just giving up as I simply don’t have the time to waste. Needless to say I can’t wait for our contract to end at the end of March. Having had endless issues from the very beginning!!! DONT WASTE YOUR MONEY!!
- Location
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- Location
- Sudbury
- Reviewing
- NOW Broadband
- Date
- 2024-01-11
- Comments
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Genuinely one of my biggest mistakes getting this network. My flat is tiny and it hardly reaches my bedroom. Wouldn’t recommend.
- Location
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- Location
- Chatteris
- Reviewing
- NOW Broadband
- Date
- 2024-01-10
- Comments
-
Waste of time!
Ordered my broadband and activation date. My order was cancelled because of no availability in my area. They didn't bother to tell me about it. Waited for nothing until activation day. Informed about order cancellation when I give them a call. JOKE
Thwn I was advised to order again different option, and end up same way in another 2 weeks time. Do yourself a favour and just avoid them.
- Location
-
- Location
- Hounslow
- Reviewing
- NOW Broadband
- Date
- 2024-01-03
- Comments
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Broadband is constantly on and off.
Cannot resolve with customer service.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-01-03
- Comments
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I saw these reviews and thought NOW cant be that bad but yes they are. 5 weeks later and STILL no broadband and I have to wait ANOTHER week before they tell WHEN the broadband MIGHT be activated
AVOID AT ALL COSTS.
Looking for another provider now
- Location
-
- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Awful company - they are basically criminals. Broadband was always slow, didn’t reach certain rooms of the house and frequently cut out. I cancelled after finding a better deal and they still took a full payment from me in the full knowledge I didn’t owe them a penny. I had to call on five separate occasions to get my money back - it took over a month of constant calls, messages and emails to get my refund processed. Stay away from this company, not only will they give you a terrible service - they will openly steal from you.
- Location
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- Location
- Leicestershire
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
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Avoid altogether. Customer service absolutely appalling and totally unfit for a company in the "communications" industry. Tel access only and that so lengthy they give you a choice of music while you wait !
- Location
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- Location
- Sunderland
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Rubbish company with very poor broadband speed and reliability
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-12-29
- Comments
-
Genuinely the worst wifi I have ever had. I am constantly on 5G instead because the wifi keeps going out, disconnecting, etc. Save your money and go elsewhere
- Location
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- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
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I didn’t know it can be this bad!!! I’ve applied for broadband and TV package and I’ve been told the engineer will come to install on 27 of December!!! The money have been taken from my account before installation with isn’t on the contract but I’ve sed it’s okay as long as they show up! You wish !!! Never showed up never have had a message from them extremele difficult to get to speak with someone! Got my money refunded for tv not yet broadband never get a good explanation why I haven’t received the services promised! Guys only if you’re really really desperate get involved with them !! They’re cheap for a reason! Don’t do it it’s rubbish!!!!
- Location
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- Location
- Peterboruogh
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
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I order Now Broadbend on 6th of December,today is 27th of December still no internet.Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.I received text mes.thet eng.shows up on 27th but no one showed up. Received text mes.your internet up and running. Big Lies No Internet....Cotacted customer service,told me,whait for 24-72h. Same lies they are telling me soons 19th of December,wait for 24-72h.I have been waitting for 216h still nothing....
- Location
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- Location
- Mountain ash
- Reviewing
- NOW Broadband
- Date
- 2023-12-26
- Comments
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Absolute disgrace I moved 20 miles down the road and I've had nothing but issues, I called and checked if I could still get the same service I got told yes, I asked if I would pay more I got told no. September I move and I go without a service 2 weeks, when I get a service its weak and it was dropping 7 times a day. Now its December I've had 2 engineer visits and the service is worse its done nothing but drop since Christmas Day evening. I've not even been given any compensation for the 2 weeks I had 0 service yet. I was told when I asked about the higher bill that when I move that happens I asked to go back in a contact they said there is none for this area and then I get an email giving me a right to exit with no fee but they ask me to go onto a contract with them. Makes no sense. It's boxing day and my WiFi drops every 2 -5 mins it's not a service that is fit for what is advertised. The customer service team is hopeless they've not got a clue. They need shutting down.
- Location
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- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2023-12-20
- Comments
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I cancelled 12 days after I set up NOW broadband. To use my online bank account it was necessary to turn off WiFi and use 4G every time. The same if I needed to access Google. NOW is not fit for purpose. I have another provider and I can go online every time I want - using WiFi.
- Location
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- Location
- Nailsworth
- Reviewing
- NOW Broadband
- Date
- 2023-12-18
- Comments
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Not very good signal around house apart from lounge where base is, Will be changing in new year
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-12-15
- Location
-
- Location
- Guildford
- Reviewing
- NOW Broadband
- Date
- 2023-12-14
- Comments
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Completely inept. Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.
- Location
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- Location
- Dawlish
- Reviewing
- NOW Broadband
- Date
- 2023-12-13
- Comments
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DO NOT USE FOR BROADBAND. Cut me off one month early. Took no real responsibility. Left it for me to sort out their mess. Only response was a patronising and unhelpful email.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-12-12
- Comments
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Horrible experience so far - we’ve had Now for 2 3 months and they’ve had two outages of several days due to an external fault.
- Location
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-12-12
- Comments
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took my money, cancelled within 14 days but still no refund. I think I will need to contact my bank to reverse the charge. DO NOT USE ANY OF THERE SERVICES. I'm sure if I owed them money they would continually chase me.
- Location
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- Location
- Brightlingsea
- Reviewing
- NOW Broadband
- Date
- 2023-12-05
- Comments
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Terrible Speed. Terrible customer service. I was given instructions to try and test several channels on my router which would take over 3 hours to complete. Can't do this though because the site won't recognise my login details. Awful company . AVOID!
- Location
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- Location
- Gravesend
- Reviewing
- NOW Broadband
- Date
- 2023-12-05
- Comments
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Calling these people did nothing they charged me for months when they were aware I had a new broadband provider. Do not use
- Location
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- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2023-12-01
- Comments
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Please please avoid.
Where do I start. I was meant to go live on the 30 August, and it’s now the 1 December and still my account isn’t live. I’ve had 4 engineer appointments scheduled and 4 times no one turned up, without a phone call or text message saying they couldn’t come. The customer service team is beyond inept. It infuriates me how useless and incompetent they appear to be, I’m just amazed at how such a big company appears to be so amateur.
Please shop elsewhere. There are other providers that will charge slightly more but atleast it’s a better service. Definitely a lesson to not go for the cheapest option. I will definitely be switching my provider when the year is up.
- Location
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- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2023-12-01
- Comments
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Please please avoid.
Where do I start. I was meant to go live on the 30 August, and it’s now the 1 December and still my account isn’t live. I’ve had 4 engineer appointments scheduled and 4 times no one turned up, without a phone call or text message saying they couldn’t come. The customer service team is beyond inept. It infuriates me how useless and incompetent they appear to be, I’m just amazed at how such a big company appears to be so amateur.
Please shop elsewhere. There are other providers that will charge slightly more but atleast it’s a better service. Definitely a lesson to not go for the cheapest option. I will definitely be switching my provider when the year is up.
- Location
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- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2023-11-27
- Comments
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Shocking company BEWARE ! Took out a contract and they got rid of my original telephone number
- Location
-
- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2023-11-23
- Comments
-
The service provided was generally very good until the contract came to an end...then the problems began. We moved to a new provider who were faster and cheaper but discovered Now Broadband were still charging us despite us emailing them to cancel the standing order. It's almost impossible to speak to a human and their chat bot is designed to drive you insane. Finally we spoke to a very rude customer service guy who said it's their policy to not read emails and they will only take cancelations of contracts on the phone (which they don't answer). Although we had cancelled our standing order they still managed to take money from us and now we are having to make a small claims court application to get our £100+ back. Do not use this company!
- Location
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- Location
- Herefordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-23
- Comments
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What everyone else said. Customer service is pitiful. An endless loop of menus leading to the wrong computerised answer and eventually a rude and unhelpful human. Very much looking forward to the end of my contract.
- Location
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- Location
- Oxfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-22
- Comments
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Unfortunately you can't leave zero stars for a rating which is a shame as this company is the WORST company I've ever had to deal with, paying nearly £30 a month for WiFi which won't even work in the room next door to the modem! Rude and unorganized staff who have prematurely cut off what terrible WiFi we have left since we notified them that we would be swapping providers! I would warn anyone to stay well clear of NOW TV for any services, save your money time and frustration as I wish I had done when attempting to deal with these fumbling fools!
- Location
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- Location
- Woking
- Reviewing
- NOW Broadband
- Date
- 2023-11-20
- Comments
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Signed up for broadband and waited 2 weeks for activation date only for broadband not to work. Was then advised an engineer was coming the next available day to fix the issue (which was 5 days later) and waited all day and nobody came. Spoke on the phone with customer service and advised that it will be another 72 hours atleast until it can be looked at. Would definitely recommend using any other service
- Location
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- Location
- Islington
- Reviewing
- NOW Broadband
- Date
- 2023-11-20
- Comments
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The worst company ever. Do not go with them. I contract now broadband on the 6th november and till now haven´t recieve an answer, still waiting for the device and everything. Don´t waste your time with them.
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-11-18
- Comments
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I am not a customer yet, was just looking to see if I had coverage at my location. It doesn't offer me any of this when you fill in the postcode. You just start a purchase process. So assumption says I have coverage?
so going through the help centre, you end up with a chatbot, who is as helpful as a can of baked beans.. I am not liking the human less corporations... And I am not even that old yet..
- Location
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- Location
- Canary Wharf
- Reviewing
- NOW Broadband
- Date
- 2023-11-14
- Comments
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Lived on the isle of dogs next to canary wharf and Now was the only provider and charged a extorniate 20 pounds per month for less than 5 mbps. The connection was at less than 2 mbps and would stop a few times per hour completly. Called Now and had 3 engineers come and do works to no avail. Was given a month free.
I do not recommend this provider at all. The prices they charge for the quality offered is akin to robbery.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-11-12
- Comments
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Bad, incompetent customer service. Firstly didn't process the order, but didn't reach out to flag. Had to cancel this 'phantom order' (as they casually call it) and reorder. This delayed our setup another 2 weeks. Unfortunately in that time, Now increased the cost of their broadband service by 15%. This means we have to pay more overall due to Now's error. Customer service couldn't care less, were condescending, patronising and basically abysmally shocking. They were beyond useless at every turn. Pray that you have no setup issues, else you'll need to deal with this group of mouth breathers.
- Location
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- Location
- Salisbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-10
- Comments
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Surprised at some of the reviews, I’ve had Now broadband for nearly a year now and it’s always been very reliable for me
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
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Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
- Location
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- Location
- Newmarket
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
-
Don't join now broadband they stole money from my bank account and won't return it they keep going into my account without my permission be warned now tv are theives
- Location
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- Location
- Shrewsbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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The cheap router is the worst part of this. Weak and won’t reach through the walls of my house (my previous BT router would). Yes as others have said, they’re cheap for a reason. Owned by Sky as well. Only signed up for 12 months (thank god) so early termination fees aren’t too bad and am having fibre installed in a couple of weeks. After that, rubbish broadband will be a thing of the past. I cannot wait!
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
-
Absolute terrible company
Have taken money with out authorisation,
When phoned they are telling me its a late payment from November, when the bank has told me its from May
The Company lie and take money where not authorised
- Location
-
- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-06
- Comments
-
Worst company I have ever had misfortune to deal with. Customer service is non existent. Broadband generally very slow. When Broadband went down it took more than 90 minutes to finally get a human on the phone. Every part of the troubleshooting sends you through interminable loops until you are disconnected at the end of each loop. The fault requires an engineer but they don’t work at weekends. How is it that I see engineers working at the box at weekends for other companies? Avoid at all costs.
- Location
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- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2023-11-01
- Comments
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After being with Now TV for 12 months. I had to re apply for broadband as I needed to change the name the account was in which was fair enough. Was told this will take 2 weeks, after 2 weeks and hearing nothing I called up to ask why my broadband hadn't been activated. They told me my application to open reach had been rejected and there was no way of knowing why that was. They didn't contact me at all to let me know and if i hadn't of called they probably never would have. Told me I have to re-apply which takes another 2 weeks.
Customer service was awful, no-one knew anything, constantly being moved to different departments. Even though I was speaking to people they might as well have been AI because they were basically robots. One of the worst companies I've dealt with, there's hundreds of other broadband providers out there so I suggest you use someone else.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.