693 Customer Reviews over 70 pages
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- Location
- Cricklewood
- Reviewing
- NOW Broadband
- Date
- 2024-01-26
- Comments
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Slow Slow Slow. So slow my search times out. I can’t wait to leave
- Location
-
- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2024-01-25
- Comments
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Wish we'd read these reviews first. I've never had such an awful experience with a utility company. Two months delay connecting our broadband - no explanation other than to blame Openreach. A problem that other utility companies apparently don't have. I think I've managed to deduce that it is a computer system issue at NTv end. Messed us around for 2 months, no info, didn't even reply to emails to the complaints department. How they are allowed to operate in this industry with this level of non-service, I'm mystified. Don't bother, we only chose them because of lack of fixed contract. We've given up and gone with BT.
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
-
Absolutely useless. The product is terrible and the speeds are just nonexistent. We have been with Now for a month and it feels like a year! We have already cancelled to go with someone else sue to how poor everything has been. The signal is terrible, we have had to buy 2 boosters for the house to try and get any signal anywhere, and still have incredibly poor connectivity. We have called customer services a number of times, they seem to just want you off the phone quickly and don’t really offer any help. They were supposed to send an engineer after the 4th call to them just for my wife to wait in all day and no one turn up. Having called them again, they eventually admitted that no one ever did come out. As I type this, no streaming services on my tv which is in the same room as a booster, can connect to anything so I will need to reset the hub for the 7th time today!! Avoid this lot at all costs.
- Location
-
- Location
- Oldha.
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
-
If you enjoy your broadband repeatedly disconnecting every day whilst trying to work from home and having every task uninterrupted for hours, then sign up to this rubbish. Otherwise I'd recommend you steer well clear
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-01-16
- Comments
-
Awful. Speed comes and goes all the time. Speed often so low it is unusable. Very hard to contact customer services. Avoid them.
- Location
-
- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2024-01-13
- Comments
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Terrible!!! Utterly appalling and not fit for purpose. I have lost count of the times I have complained over the phone and online.. they have now stopped responding to my emails as I have got to the point when I refuse to waist hours in the phone or following their frustrating procedure to switch broadcast channels on my hub then wait 24 hours to see if there is any improvement! I tried to point out that they are not fulfilling the terms of the contract have contacted Ofcom and have ended up just giving up as I simply don’t have the time to waste. Needless to say I can’t wait for our contract to end at the end of March. Having had endless issues from the very beginning!!! DONT WASTE YOUR MONEY!!
- Location
-
- Location
- Sudbury
- Reviewing
- NOW Broadband
- Date
- 2024-01-11
- Comments
-
Genuinely one of my biggest mistakes getting this network. My flat is tiny and it hardly reaches my bedroom. Wouldn’t recommend.
- Location
-
- Location
- Chatteris
- Reviewing
- NOW Broadband
- Date
- 2024-01-10
- Comments
-
Waste of time!
Ordered my broadband and activation date. My order was cancelled because of no availability in my area. They didn't bother to tell me about it. Waited for nothing until activation day. Informed about order cancellation when I give them a call. JOKE
Thwn I was advised to order again different option, and end up same way in another 2 weeks time. Do yourself a favour and just avoid them.
- Location
-
- Location
- Hounslow
- Reviewing
- NOW Broadband
- Date
- 2024-01-03
- Comments
-
Broadband is constantly on and off.
Cannot resolve with customer service.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-01-03
- Comments
-
I saw these reviews and thought NOW cant be that bad but yes they are. 5 weeks later and STILL no broadband and I have to wait ANOTHER week before they tell WHEN the broadband MIGHT be activated
AVOID AT ALL COSTS.
Looking for another provider now
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.