693 Customer Reviews over 70 pages
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-10-25
- Location
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- Location
- Brighton
- Reviewing
- NOW Broadband
- Date
- 2023-10-24
- Comments
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Very poor experience, they were supposed to connect me but unable due to no BT line, still activated account and have been charging me for a service I physically cannot use and are refusing to reimburse money taken for same. Will be contacting CISAS seeking satisfaction if they don't sort it out.
- Location
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- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2023-10-23
- Comments
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although i have been reasonably happy with Now broadband for just over two years,, I am not happy with the latest episode.
Without notice my monthly bill doubled from £24 to £45.50
Tried contacting them, over and over,, but the "chat bot" system doesnt let you get to where you want to get. Just keeps asking for my details. Even though i had put the details on the so called chat.
Eventually found a way to have a live chat, and it wasnt easy to find.
Person asked all the relevant questions,, answers i had already given, again and again. Eventually told me,, "no account in that name or email address" Even though i told hin, "i have the bill in my hand,,"
Eventually, accepted,, yes there is an account..
Kept saying he would check the account, etc,, several times, with more intersperced " can you give me your name, address, email, etc,,, again several times.
Eventually stated,, !i will have to pass this over to the broadband team.. I explained i had clicked and begun the chat,, with the "broadband enquiry link"
I asked to have explanation why my bill had doubled, even though i have not used my pc or phone more than usual. He didnt have an answer.
I asked to be refunded,, he "i cant do that, will get the broadband team to email you" This comment,, three times, when i simply stated "not good enough"
He couldnt pass me to the "team" for several reasons.
me,, "not good enough"
Over and over, round and round we went.
He siad i should phone the Nowbroadband,, but the cost would have to be paid by me, so i declined. I asked him to "get someone to phone me" but again he couldnt even do that.
So,, all together, two hours on this useless chat,, and one hour trying to contact them in other ways..
My final comment to this assistant, "i have broadband deals up on my pc as we speak," and " if this is not sorted out in one hour,, i am leaving Nowbroadband." Repeated each time he again said he cant do anything,, My final communication to the chat was, "bye bye Now."
So,,, i am looking at other broadband deals,
I gave feedback,, but i dont think anyone takes any notice depite the words" feedback is important to us, it helps us to improve our service"
- Location
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- Location
- Canterbury
- Reviewing
- NOW Broadband
- Date
- 2023-10-20
- Comments
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i wouldn't even give then 1 star disgusting service wish i never went with them and i have only been with them for 2 months knew it was going to be bad when they said i would have to change my phone number broadband went live on the day but no phone line got in contact with them said my line was no good been with sky for 2 years never had a problem, so out reach came out after a week said it was my phone nothing wrong with my phone it was the cable they sent that didn't work my phone was working after that another month on broadband went down for 3 days on the phone said i had a fault on line again they sorted it or so i thought now yet again my phone is dead now when someone phones me its engaged how can that be phoned up yet again and an engineer is coming to my house as its my home line that not working which is a load of rubbish so i dont have a phone at the moment so have to wait till Monday 5 days without a phone so fed up with all this, then last night i have a email saying my broadband speed is to slow and if they cant sort it out i can come out of my contact after 30 days with nothing to pay for leaving early so i don't no what to do they dont know what they are doing and after all this they gave me 5 pounds for all the problems that they have caused do not have anything to do with this lot im so angry unbelievable
- Location
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- Location
- Newport
- Reviewing
- NOW Broadband
- Date
- 2023-10-19
- Comments
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This is the worst company I have ever had the displeasure of dealing with. I am having endless problems with my broadband, so I tried their Contact system on their site (try it before you sign up!) which just directs you away from contacting them. No way to contact them at all through their "I'm having problems" prompt. The only way to get a number is to say you want to sign up, or cancel. But if you call it, their robot won't recognise your key presses when you go to the Technical Help department, and it hangs up on you. So if you go to the "Upgrade your package" telephone prompt, you are put in a long queue, and then they hang up on you before you get through to a human. This is disgraceful. For your own sanity, please stay away.
- Location
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- Location
- Redhill
- Reviewing
- NOW Broadband
- Date
- 2023-10-16
- Comments
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Generally not bad, but when my creditcard expired, instead of reaching out in a nice way - they sent aggressive OVERDUE letter, I couldn't update my CC information and then they cut off my broadband, calling them took nearly an hour on the phone most of it on hold.
- Location
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- Location
- Dunstable
- Reviewing
- NOW Broadband
- Date
- 2023-10-14
- Comments
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Broadband went down at 5.36 Saturday morning. Now website says we're working on it.
12 hours later I call for an update.
They will be a MINIMUM of 72 hours before it's looked at. They don't work weekends.
I will be leaving on Monday for someone competent.
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2023-10-13
- Comments
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1. Download speed fluctuates a lot.
2. Mostly reliable through 2023.
3. Price rose from £22 -> £25.50 and now £38.50 with 12m contract (automatic).
4. Customer service is mostly through a forum where you can read FAQs or ask other users questions. Most customer service links are circular and go nowhere. There is a number to cancel the subscription, where wait time is ~5mins.
- Location
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- Location
- Nelson lancashire
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
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Broadband constantly stops and starts and resetting router every hour wifi poor transmission around house.very poor signal .
Speed v slow even when working
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
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Below average speed as advertised, just after I told them I was leaving when my contract was up I started to get intermittent drop outs in the evening, my account got cancelled so I had no access to bills or anything else then they hit me with a huge bill for over twice my monthly rate?? Why is that, never never never again will I ever go Sky or Now, absolute frauds
- Location
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