3,751 Customer Reviews over 94 pages
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- Location
- Leicester
- Reviewing
- Plusnet
- Date
- 2015-04-15
- Comments
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what a fantastic little company, never had any issues with them, they have given me deal, after deal after deal, i have stayed with them for that reason for the past 7 years, and will continue for a long time, every time you ring, the UK based call centre staff are extremely helpful and can resolve queries straight away, i've never had to wait on the line for longer than 3 minutes, can't think of a single negative thing to say, top work plusnet
- Location
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- Location
- Congleton
- Reviewing
- Plusnet
- Date
- 2018-03-26
- Comments
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Have been with Plusnet Broadband for over 4 years and have just renewed my contract. They matched Talk Talk prices without any problem and the whole renewal is so easy. I have only called C/Services twice in 4 years which solved my problems immediately and my BB speed is constant at 10 mb/s which is fast enough for my needs. I would not hesitate to recommend.
- Location
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- Location
- Bentham Lancaster
- Reviewing
- Plusnet
- Date
- 2014-11-19
- Comments
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No complaints at all. Speeds above those promised. Friendly well informed customer service people with Yorkkshire accents I can hear well and understand. These guys rock.
- Location
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- Location
- Oxford
- Reviewing
- Plusnet
- Date
- 2015-04-15
- Comments
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i have been with plusnet a year now and they have been amazing, they are exactly what they say they are, affordable, reliable broadband and home phone, the line being stable was a massive worry for me before joining a year back but i can honestly say i have never had my speed drop below what they estimated it to be (9mb) and i have only rang up a couple of times (own mistake forgot my account password) and the team in sheffield who took my call were fantastic, i would recommend plusnet to anyone, i have referred several friends and family and each time one of my friends or family go to plusnet they discount my bills aswell which is a fantastic scheme
- Location
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- Location
- coventry
- Reviewing
- Plusnet
- Date
- 2015-04-15
- Comments
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100% satisfaction, costumer service you cant even knock! and UK based.
no problems with broadband speed at all and never slowed down at peak times, always reccomend to friends and familys!!
- Location
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- Location
- Cheshire East
- Reviewing
- Plusnet
- Date
- 2016-10-18
- Comments
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10 out of 10 for their excellent customer service. On informing Plusnet of a recent house move we were told there would be a 2 to 3 week waiting time before they could connect the new address to a landline and broadband. A few days later I contacted them a second time and spoke to a lovely customer service lady (Rebecca) who was very helpful. I explained the importance of the landline connection regarding the customers needs. I was informed that she would seek further advice and call me back within 20 minutes. before too long I received the call where I was given an update. Within a couple of hours I received a further call informing me that my landline had been connected and the date for the broadband connection had been brought forward. The customer service assistant (Rebecca) offered excellent customer service, was polite, friendly and seemed to go out of her way to help.
- Location
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- Location
- Derbyshire
- Reviewing
- Plusnet
- Date
- 2020-03-07
- Comments
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I am very happy I chose Plusnet to be my internet provider despite negative reviews as I have nothing but positive things to say about them. Firstly their customer service is excellent compared to the customer service of TalkTalk which is appalling, Plusnet seem to actually care about their customers. I did have an issue paying online but after a phonecall, it's all sorted. I've also not been disconnected once & I'm on the lower speed. I am one happy customer. If you choosing between Plusnet or TalkTalk, choose Plusnet.
- Location
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- Location
- Merseyside
- Reviewing
- Plusnet
- Date
- 2019-12-15
- Comments
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Our Plusnet Fibre Extra began in March 2019 and I cannot fault it. The speeds are consistent (70Mb) and very reliable. I’ve only had to contact CS twice, first time was on the day we were connected as Caller ID didn’t work but following a message I posted on the help forum it was activated within an hour. Second time was a few weeks later as I didn’t receive an email to claim the £70 Prepaid MasterCard Free Gift but that was resolved within a week or so. Overall I’m very happy but it’s disappointing they don’t seem to have any plans to offer a FTTH product as Openreach are currently installing that in my area.
- Location
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- Location
- Ashbourne
- Reviewing
- Plusnet
- Date
- 2017-09-07
- Comments
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Ive only been with Plusnet 4 days now but, I'm more than happy with the Great service, so so very happy.
All the people Slagging Plusnet off, switch to Sky broadband, then you will realise what poor broadband & customer service is!!!!
Plusnet are miles ahead of Sky & I'm so very pleased I switched from them cowboys at Sky to Plusnet. 110% improvement. Thank you Plusnet!!!! Makes such a big change!!!!!
- Location
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- Location
- Birchington
- Reviewing
- Plusnet
- Date
- 2018-08-13
- Comments
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My contract with plusnet has just run out so I came to this site to look at alternative providers. In the 18 months I have been with plusnet I have had no reason to contact customer services. Service has been consistent and uninterrupted. My family have a multitude of devices and all online together, no problems. i find the speed sufficient says 58mbph. Was looking to save money by shopping around but now not so sure
- Location
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- Location
- Ashford Kent
- Reviewing
- Plusnet
- Date
- 2022-02-27
- Comments
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I manage an account for my elderly parents.
Previous to Plusnet other phone companies couldn’t set this up. Plusnet make everything easy.
I have rang Plusnet several times over the years and without exception they are the most helpful and lovely people.
Today I talked to Daisy in Sheffield.
Problems are sorted straight away . Excellent company.
I would be happy to put you forward for an award for customer service . Thank you
- Location
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- Location
- Aspull
- Reviewing
- Plusnet
- Date
- 2020-05-07
- Comments
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Switched today was very apprehensive because reviews weren't great.no problem up and running all devices connected speed fine. Very happy.
- Location
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- Location
- Essex
- Reviewing
- Plusnet
- Date
- 2019-11-15
- Comments
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I have been a customer for many years and overall the service has been fine. I did have a major billing issue back in July which has only just been resolved. I would like to personally thank Lee Yule for his superb professional approach which was both caring and considerate. Lee has been such a fantastic help resolving all the issues. He is a credit to the company. I would have left and changed provider if it wasn't for Lee.
- Location
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- Location
- Crewe cheshire
- Reviewing
- Plusnet
- Date
- 2022-05-23
- Comments
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Boy am I glad to get away from Vodafone,signed up with plusnet brill speeds,they had my broadband up and running asoon as my contract ended with Vodafone on the same day,I'm happy with everything and customer service were great,thankyou plusnet for a broadband that works perfectly.....
- Location
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- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2018-07-09
- Comments
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I've been with plusnet for 2-3 years. Internet has never dropped out and speed is good for what I need which is normal browsing, don't do any streaming. I personally would recommend them.
- Location
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- Location
- Cheshire East
- Reviewing
- Plusnet
- Date
- 2020-08-11
- Comments
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been through BT and Sky, both were rubbish, BT took 12 weeks to install and their customer service was terrible. Sky’s prices were ridiculous and their broadband was okay.
Plus net on the other hand is the best broadband provider I’ve ever used. Constant 40-60MB DL at peak time, never gone down apart from country/area wide outages and cannot fault the customer service. 10/10
- Location
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- Location
- Blackpool
- Reviewing
- Plusnet
- Date
- 2018-07-09
- Comments
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First class moved from Sky only £23.99 pm and £50 reward free
- Location
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- Location
- Southbourne
- Reviewing
- Plusnet
- Date
- 2019-02-14
- Comments
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I think plusnet is brilliant. I have been with talk talk, BT and sky in the past and plusnet has been the most reliable service i have ever had.
You would think BT would beat all providers given its their phone lines, but Plusnet beats them hands down.
Well done!
- Location
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- Location
- North London
- Reviewing
- Plusnet
- Date
- 2018-11-19
- Comments
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Moved to plusnet fibre after getting annoyed with BT infinity: poor performance and really, really, really bad customer service with BT which prompted the change. The poor performance remained on switchover but after the stabilisation period, I reported it online to plusnet on a sunday night, and the very next morning, an openreach engineer was already outside my house. Two weeks later, the fault was fixed (bad battery contact?) and the broadband speeds are maxed out (70MBit down, 11Mbit up). Good communication from plusnet throughout too.
Only been with them for three months now, but ultra happy so far.
- Location
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- Location
- Dewsbury
- Reviewing
- Plusnet
- Date
- 2021-05-07
- Comments
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I have been a customer for 18 months & recently renewed my contract because the broadband is much more reliable then their bigger competitors. I was eligible for a £50 cashback reward which arrived in 5 days. Also love that you speak to someone local when you call.
- Location
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- Location
- Rochdale
- Reviewing
- Plusnet
- Date
- 2019-08-14
- Comments
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I have been with Plusnet for 3 months and have superfast broadband. Quality of service, price, broadband speed and quality are excellent and exactly as described in my contract. I do not have to speak to Help/Centres overseas which is a big plus. Have had Virgin, BT and Sky in the past Plusnet is so much better. Virgin might claim faster speeds but no good if your system has repeated outages.
- Location
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- Location
- SE London
- Reviewing
- Plusnet
- Date
- 2020-12-05
- Comments
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All of the available broadband provders have awful reviews saying the worst, yes everyone! so comparing reviews when looking to change is meaningless. Happy broad band customers get on with their lives so it seems.
Been with Pnet for 17 months and nothing has gone wrong and the speed is stable at 35mbs. Just looking for a new deal as the price will go up. Fat lot of use looking for reviews on providers though.
- Location
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- Location
- Llanymynerch
- Reviewing
- Plusnet
- Date
- 2016-07-05
- Comments
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just been charged £37 to cancel,because they couldn't get sorted in the new house in time so had to go with bt,no loyalty or good will with customers,will never use again
- Location
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- Location
- Maerdy
- Reviewing
- Plusnet
- Date
- 2020-01-09
- Comments
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Just after setting up my broadband I had a small issue with connectivity in the end it was a simple issue, the customer service team were extremely helpful, within 15mins not only had I talked to customer service I was transferred to someone in tech department and my issue was completely solved, very happy with service
- Location
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- Location
- Chepstow
- Reviewing
- Plusnet
- Date
- 2020-02-12
- Comments
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Have had broadband for over 12 years and through 3 house moves. Never had a problem that wasn't sorted efficiently. Great value, great customer service, very happy.
- Location
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- Location
- Shotts
- Reviewing
- Plusnet
- Date
- 2017-04-15
- Comments
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i am happy with plusnet service
- Location
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- Location
- Buckinghamshire
- Reviewing
- Plusnet
- Date
- 2016-01-26
- Comments
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I'm a little surprised by a lot of the reviews here. We've had Plusnet Fibre for quite a few years now and it's always been quick and reliable. I do find their 'members control panel' a bit clunky - so finding out account information or previous statements is a bit of a pain.
- Location
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- Location
- Carlisle
- Reviewing
- Plusnet
- Date
- 2022-01-25
- Comments
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Sorry to be a party pooperon this forum of slagging off your ISP, but I have been a Plusnet customer for about 5 years and have just renewed. They are a little cheaper than BT and their router is a hand me down from that company. However their service has improved considerably over the years. I still use their original IEC modem which is connected to a sinology router. I get consistent high speed and have had no issues apart from when we had a power cut and the Synology router went off piste, but Plusnet tech helped me sort the problem even though it wasn't their router. So I can recommend them. So there.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2020-06-23
- Comments
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I have been with Plusnet for 10 years in three locations and have never had any problems. Whenever I need to phone them I get get through to the approriate service pretty quickly.
- Location
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- Location
- wales
- Reviewing
- Plusnet
- Date
- 2017-11-26
- Comments
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Been with them a year. Goes smoothly. Only use internet and phone. Were helpful when speed went slower than when you made a coffee waiting for system to boot up in the 70s-80s. Phoned. Was told how long I would be kept waiting - long enough to make a coffee of course. They knw of no problem their end, but would stand by to see if my helpful helper found something. He did. Another helpful helper had turned off the automatic update option and I had 66 updates queued up. So it was sorted from my end and I phoned plus net to let them off guard duty. We laughed.
- Location
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- Location
- East London
- Reviewing
- Plusnet
- Date
- 2015-01-09
- Comments
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I signed up to Plusnet a week ago. Within 1 hour my phone line had been reactivated and I was able to make calls (there had been a service with another provider approx 1 month ago, so the line did not require an engineer callout). Now 1 week later I received an email to say my broadband was live and I set up the router using the instructions. I just started using it and the speed is great.
Also I did call the Helpdesk this morning just to check when my broadband would become active and they had told me today, and seemed well informed and were very helpful.
So I am very pleased that I chose Plusnet. So far I would rate them 10/10.
The package I chose was unlimited broadband and free weekend and evening calls. Very happy customer.
- Location
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- Location
- Wirral
- Reviewing
- Plusnet
- Date
- 2022-08-24
- Comments
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I transferred to PlusNet after BT prices went up by huge amounts. There no problem with switch over and after entering my PlusNet User ID and password, continued with the BT Home hub. So a seamless transfer. The PlusNet contract is coming to an end, and I hope to continue with them - if the deal is good
- Location
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- Location
- SW London
- Reviewing
- Plusnet
- Date
- 2017-04-30
- Comments
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I have only been with Plusnet for just over one week so time will tell if my rating will stay so high.
As a new customer switching from Sky, plusnet made the switch seamless. Activated on the date promised and most of the time I am getting the top advertised speed of 76Mps and around 19Mps upload.
- Location
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- Location
- newport
- Reviewing
- Plusnet
- Date
- 2019-04-17
- Comments
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very good service best ive had been with them over 6 years now never forget what talk talk was like. been thinking about changing to zen as they are offering 130mb speed
- Location
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- Location
- Hadfield
- Reviewing
- Plusnet
- Date
- 2020-03-28
- Comments
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Connection went without hitch. Downloads stable and good speed so far. Cashback cheque received OK. Billing correct.
- Location
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- Location
- Pontypridd
- Reviewing
- Plusnet
- Date
- 2018-07-14
- Comments
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I was with Madasafish Broadband for a long time, then they become Plusnet. Never had any problems with connection - always stable and fast connection. Customer service always responsive and quick to fix any mistakes I made in settings. Recently upgraded to fibre and its more of the same - consistently fast speeds and solid connection.
- Location
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- Location
- Wetherby
- Reviewing
- Plusnet
- Date
- 2015-11-11
- Comments
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Can't fault them, the phone package was connected a day early and so was the ADSL. I was kept informed all the way by text and e-mail and the speed is faster than my previous ISP (Sky).
The icing on the cake is the money I'm saving as well!
- Location
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- Location
- Pirbright
- Reviewing
- Plusnet
- Date
- 2019-02-15
- Comments
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Never had any drops, I was told my speed would be 8-14mb and I'm getting 36, pleasant surprise! They were late to install, but refunded me for the days I couldnt use the service.
- Location
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- Location
- United Kingdom
- Reviewing
- Plusnet
- Date
- 2014-11-24
- Comments
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Very happy with the service so far, it took quite a while for an engineer to come out but the broadband was up and running within an hour. Great speeds and the customer service has been ace so far (though there are long waiting times) I'm happy I switched from Virgin :)
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2018-10-12
- Comments
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Forget about the rest you've just found the best Plusnet is the best broadband and telephone provider I have used I used TalkTalk and every month the bill was increased plus the internet was useless Plusnet is so reliable internet speed is excellent and I am 100% satisfied with this service I recommend Plusnet excellent company
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.