3,751 Customer Reviews over 376 pages
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- Location
- Wiltshire
- Reviewing
- Plusnet
- Date
- 2023-05-16
- Comments
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Waiting for my new contract to start, which was expected to commence on 01/06/23. However, Plusnet notified me via text on 15/05/23 that my activation date has been changed to 24/07/23, nearly 2 months later than requested.
Upon speaking to Plusnet they explained the situation, however, did not explain how I am supposed to work from home with no internet for two months.
Their customer service team has been helpful in most instances so far, however, I would be wary regarding any promised activation date if you don't want to be stung. I am now going to have ask my current provider if I can delay my agreed cancellation date.
Unlikely to be renewing with Plusnet after this contract.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2023-05-06
- Comments
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Started badly, never sent me my router, spent a month chasing the router and line issues, so for the first month I paid for nothing. Service was ok once I finally had it working but the modem would crash about once every two days and need power cycling to get it running again. I put it on a time clock and had it power cycle every night. Left at the end of the contract, would have liked to have stayed a few months more but not at the huge price increase out of contract £28-50.
- Location
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- Location
- Darwen
- Reviewing
- Plusnet
- Date
- 2023-05-02
- Comments
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Would not even give one star if it was possible. Signed up 6.3.23 leaving 4.5.23. After hours and hours of phone calls being passed here there and everywhere without sorting any issues sometimes unable to speak to people numerous promises of calls back which were never received etc. they have been useless from start to finish! Please do not sign up for your own sanity even my husband who is very placid and laid back said they are making him ill.
- Location
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- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2023-04-21
- Comments
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I'm happy to be leaving Plusnet broadband next month - their service is overpriced and unreliable. I just had my internet cut out at a crucial moment during an extremely important meeting. Charging out of contract customers over £50 a month for rubbish connectivity is not a good look. If I ever need to change broadband providers again, Plusnet will be at the bottom of the list.
- Location
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- Location
- Sheffield
- Reviewing
- Plusnet
- Date
- 2023-04-21
- Comments
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If I could put a minus figure, I would give plusnet a minus. We took out a broadbrand contract with Plusnet, due to circumstances we had to move within 6 months of starting the account. We provided a change of address and asked if we could continue with them at the new address. We were told there would be no problem. We were then told we had to pay £173 cancellation fee, we disputed this and Plusnet apologised. A few weeks later £173 was deducted from our account, without notice. We have been fighting for a month to get that back. We have had numerous phone calls with Plusnet and passed from pillar to post. We have now had enough, we do not recommend anyone goes with Plusnet!
- Location
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- Location
- Northampton
- Reviewing
- Plusnet
- Date
- 2023-04-20
- Comments
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Plusnet quoted me a reasonable price on an 18 month contract. Just after the two week exit period elapsed Plusnet spiked the price up by nealy 4 pounds a month. Their head office refused to let me out of the contract, said it was within their terms and now I just have to keep paying it.
- Location
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- Location
- UK
- Reviewing
- Plusnet
- Date
- 2023-04-20
- Comments
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Wow plusnet, where do we begin, so we moved into our property ordered the internet for it to only be installed 2 months later, they admitted that they had forgotten about us, gave us 4 moths free, soon as those 4 months ended we went to Virgin, plusnet offer £24 at the time the contract was taken out, stating you get 26mbps, (you get 3mbps) only, 3.2 on a good day, customer services suck, having said that they are from yorkshire and that population has always tried being something it isnt, isnt that right DUCK! Quack Quack, ANYWAY STAY WELL CLEAR OF THIS COMPANY IF YOU HAVE ANY SENSE, I NEVER THATS WHY THEY GOT ME, BUT THAT WAS THEN, CHEERIO PLUSNET. THANKS FOR NOTHING.
- Location
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- Location
- Bromyard
- Reviewing
- Plusnet
- Date
- 2023-04-12
- Comments
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Customer services just put phone down on you and then send you a text message for survey jeml is so rude unbelievable
- Location
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- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2023-04-10
- Comments
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STOP..Do not be fooled by the tv adverts, save yourself a lot of stress & hassle down the line, please stay a million miles away from this company, Plusnet are a total lying bunch of thieves.
You have been warned.
- Location
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- Location
- north of england
- Reviewing
- Plusnet
- Date
- 2023-04-06
- Comments
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Contract scammers.
Everything's fine with the service, but they scam you on contracts. Once your term ends, they double your price. So you have to take a new contract. However, if you ever move, that contract locks you into hundreds of pounds in moving fees. So if you ever plan to move in the future, they will always have a couple hundred quid off you because you're always forced to remain in a contract that suscribes to that. Very scammy. I suspect they make more on cancellation and moving fees than they do on their service.
- Location
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