322 Customer Reviews over 9 pages
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- Location
- london
- Reviewing
- POP Telecom
- Date
- 2021-05-05
- Comments
-
Good service and easy sign up process
- Location
-
- Location
- bristol
- Reviewing
- POP Telecom
- Date
- 2021-04-05
- Comments
-
Terrible company. internet goes down multiple times every day. the router they send is so cheap and rubbish and they customer service is terrible. do not recommend.
- Location
-
- Location
- Cumbria
- Reviewing
- POP Telecom
- Date
- 2021-03-30
- Comments
-
Worst company ever.worst customer service ever,no reliability either.the connection cut off numerous times every single day from anywhere upto over an hour god knows how many times we complained but they said they would do a line check and say it was fine when clearly it wasn't.they called me a liar,they charged for a service we were no longer using and had cancelled many months earlier.they cancelled our order with another company without our consent 3 times which they legally cannot do but did anyway as they are nothing but crooks.the service they promised was not what was delivered so who broke contract?I would say it was them but no they accept no blame or responsibility at all,they are making it impossible to leave them with cancelling our switch without consent,we jst want to leave but they won't let us.i have physical and mental health problems and they constantly bombarded me with txts and calls.stay away at all costs,it's not worth the headache
- Location
-
- Location
- wrexham
- Reviewing
- POP Telecom
- Date
- 2021-02-13
- Comments
-
had it for not even a day and it’s already went off two times, never buy this internet it’s useless and it is slow, already makes me want to jump of a roof cause i can’t play my champs, piss poor company that don’t even know what they are doing
- Location
-
- Location
- Berkshire
- Reviewing
- POP Telecom
- Date
- 2021-02-10
- Comments
-
Terrible experience with this horrible company. They confused an elderly relative with health issues into renewing an overly-expensive contract over the phone. Then they stonewalled them during the period when it should have been possible to quit without a financial penalty, ignoring all emails asking for help. Fear of being cut-off during a pandemic deters anyone from trying to switch. So they are stuck with a pricey, year-long contract before they can leave, and who knows how easy that process will be? In my opinion, this is a pretty crooked company. Please avoid them!
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2021-02-06
- Comments
-
Glad to be out - do not trust other review sites with "pilot" in their names as the bad reviews are removed to keep the score high. Cost me more than a years sub too get free but I was so frustrated I paid. I hope more people read through review sites other than the obvious to save themselves hassle. I'm paying a little more now but at least it works!
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2021-02-05
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2021-02-01
- Comments
-
They get Trustpilot to remove bad reviews - just glad to buy my way out of contract. Customer services tried their best but they need to up their game as a service provider - absolutely shocking service!
- Location
-
- Location
- Belfast
- Reviewing
- POP Telecom
- Date
- 2021-01-31
- Comments
-
Nothing but bad experience with PopTelecom. Promise you the world but don't deliver. I am a pensioner recovering from cancer and in isolation. I rely on the Internet for my connection with the outside world. My broadband was down more often than not but they would not release me from my contract even though I had no service.
- Location
-
- Location
- Warwickshire
- Reviewing
- POP Telecom
- Date
- 2021-01-22
- Comments
-
We moved to this company placing an order in December 2020. Our old provider acknowledged the transfer which was agreed to be 22 January 2021. I phoned them to confirm on 22 January. They were very rude and unhelpful. They said it would take another 14 days to transfer our line and broadband. I flipped. 2 weeks without broadband when home schooling because they messed up! I cancelled. Avoid - you have been warned!
- Location
-
- Location
- Sutton
- Reviewing
- POP Telecom
- Date
- 2021-01-09
- Location
-
- Location
- Skye
- Reviewing
- POP Telecom
- Date
- 2021-01-08
- Comments
-
Shocking company paid nine pound 99pence set up fee on line end of october ,phone call next day to say cant provide service to my area , can i get my money back . No no ,repeated phone calls and email ,no responce ,this company is totaly ignorant to customers ,still have not received my money back to this date, do not trust this company they lack any decent customer service
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-12-23
- Location
-
- Location
- isle of wight
- Reviewing
- POP Telecom
- Date
- 2020-12-10
- Comments
-
A complete scam. Charged £60 to put in a phone line because they said we didn't have one when there was already one in and when challenged they said it was a connection fee. Couldn't use it on the so called day of activation because there was an I.P error. They said we should get a relative to sort it so we cancelled it there and then. They broke the 'contract' for failing to provide what was paid for and refused to take any steps to provide a service. It was cancelled within 24hrs and 2 weeks later they say the service is now active and we are locked into a contract. During that time they kept harassing with phone calls. That's impossible you can't have 2 internet providers sharing one line. They spoke to the missus like she was an idiot and harassed her with a 30 minute phone call during which 3 different operators kept bullying and lying to her. There is NO contract they provided no service and we cancelled within 24 hours and they even admit they provided no service for 2 weeks by saying it was now active even though we are with another provider. You don't get paid money for nothing unless you're a charity! They owe us £60 for the bogus line installation, £9.99 postage for their router which is so light you can balance on one finger, who charges postage for a router to use their service so they can make money out of you! Plus compensation for bullying! Deception is a criminal offence. Crooks, fraudsters, liars and bullies that should be put out of business and jailed.
- Location
-
- Location
- South Leicestershire
- Reviewing
- POP Telecom
- Date
- 2020-12-02
- Comments
-
SHOCKING SHOCKING SHOCKING- utterly terrible experience- cancelling after 6 months- the service must drop out like at least 7 or 8 times a day and having to do a full router reset each time, the customer service idiots are terrible too - clearly a load of straight chav boys- using words like "innit" and speaking in that vile scummy street slang for some reason- no skills what so ever. the worst, most tacky, tinsel town set up i have ever seen they shouldnt be in business- AVOID AT ALL COSTS!
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-11-19
- Comments
-
Broadband speed was never going to be fast over ADSL and that's fine however the problem is the reliability of the router which requires a reboot multiple times a year
Pop Telecom acknowledged this fact after being with them for almost year yet did nothing about it
Be careful with the contract, it'll double in price after it ends
- Location
-
- Location
- Northants
- Reviewing
- POP Telecom
- Date
- 2020-11-10
- Comments
-
BAD. Thought we had a problem with the quality of our previous provider until we had the misfortune to get roped in with POP. The internet drops off when ever it likes, usually when our business needs it most. We contact customer service now on a regular basis and Im getting to know the tech department very well....lovely people, they just don't realise that the service they are trying to defend from complaining customers is total crap. I have apparently another year of this terrible service unless i can buy out of the contact, which i cant afford. My direct debit has also doubled within the first six months...Do not Pop with this crowd.
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2020-10-26
- Comments
-
Had to complain to CISAS twice(like the ombudsman). Have finally left the company this week with no penalties due to CISAS intervention, after being with them only 4 months.
Reasons - Didn't consult me that my number would change so I had no incoming calls for a month including work calls as I was WFH due to Covid at the time, no Caller display for 6 weeks and my bill went up after a month.
Decide for yourself if you want to use this company.
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2020-09-30
- Comments
-
The service was very unreliable going down almost every evening. Eventually the service got really bad and I contacted technical support who diagnosed and faulty router. Whilst replacing it free of charge they insisted on charging me £10 for recorded delivery! This was supposed to be overnight but arrived three days later. I'm moving in the hope of finding a more reliable supplier.
- Location
-
- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2020-09-28
- Comments
-
Make sure you read up on POP Telecom before you sign up, contrary to what they manage to smoke screen the internet has thousands of posts on places like Money Super Market showing how awful their service is and how they'll overcharge for services not received.
Spent the best part of a year trying to get POP Telecom's useless customer service department to fix my internet which was granting speeds of less than 1.0MB/s when I was promised 10x that.
Each call to the call centre was a nightmare with various employees who didn't know what they were on about palming me off with the "we'll call you back" and never calling back.
My new provider is seeing me with average speeds of 11MB/s without them doing anything other than sending me their own router - POP Telecom were adamant the issue was with my property/overhead lines (seriously?)/something out of their control. The new provider is providing me with standard broadband through the exact same phone socket and is perfect.
To summarise POP Telecom:
- Head to Money Super Market forums and search their name, look at the thousands of disappointed customers
- Each call to the call centre takes around an hour to connect
- Each time you connect it will be someone that doesn't know the answer and needs to contact someone else, they won't transfer your call and will say they'll ring you back - they won't ring you back
- They do not respond to official complaints made to them
- Their more senior staff are rude and ignorant, they tried their best to palm me off with stupid excuses blaming Openreach but there was no problem with Openreach in the area (brother an Openreach project manager and confirmed no active jobs or breakdowns)
- Their router is physically unable to project the terribly slow WiFi through granite walls
- When I tried to cancel during my 14 day cooling off period I was told I had to pay the full contract amount to leave
tl;dr summary? You pay for the peanuts that they feed their monkeys, they do not care about customers and are rude/inept.
- Location
-
- Location
- Plymouth
- Reviewing
- POP Telecom
- Date
- 2020-08-27
- Comments
-
Absolutely dreadful broadband, crashed all the time, slow speeds , Poptelecom tried to blame my connection and I
would have to pay openreach £192 to get my lines
tested
I said I was ending my contract, they harassed me loads of
times by messages, phone calls and emails. They said I had
to pay £172 to end contract then it went to £134 with no explanation, I am very ill and on lockdown since end of January. I contacted the government debt help line and they recommended I don’t pay it . I have now changed my provider. But Poptelecom are really really bad and would advise people to stay clear no matter how good there deals look
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2020-08-21
- Comments
-
I had the misfortune of being locked into a contract for a whole year. My broadband speed was terrible. I had 3 engineer visits who all said that I needed a new upgraded router. Pop Telecom sent me the same router and charged me £10 postage. Pop Telecom refused to send me a different up graded router. I gave up trying to speak to them, they were just so rude. I am now able to leave this awful company. I signed up to a new company and then received quite intimidating text messages warning me that my new internet provider would leave me without internet due to a lack of engineers, they requested that I call them ASAP.I also received a text message stating that there was unusual activity on my account and I must call them. I have also been bombarded with phone calls from them which I have ignored. I believe the reviews on Trust Pilot are made up and written by the same person, the grammar is incorrect in a lot of the reviews! ie no full stops or commas! It’s so obvious. This company is truly shocking and I have reported their intimidation to trading standards. Please avoid.
- Location
-
- Location
- Derby
- Reviewing
- POP Telecom
- Date
- 2020-08-05
- Comments
-
For years I have had perfectly fine wifi internet from various providers. As soon as I switched to Pop Telecom on what looked like a good deal, problems started. The connection was always dropping out. They wanted me to pay for an OpenReach engineer but I was clear that there was no fault with my lines, and they said they could detect no fault through their systems. They tweaked some settings to no avail. Eventually they said they would try 'a stronger router'. They sent me the new router, at my expense and adding a monthly rental charge for it. Lo and behold the problems stopped.
I have been arguing with them that their initial provision of an inadequate router when all other ISPs have not had this issue means that they should not charge me for the delivery or use of the 'new' router.
Their latest response says that the new router runs on the Wireless AC standard and the previous one was Wireless N. They said that the Wireless N one obviously had difficulty 'working [its] way through sources of interference in your or near your home'. The fact the AC router works better shows 'that there are sources of interference within or nearby your home which our standard router is unable to work around'. They say therefore the original router is performing as expected but doesn't 'meet your particular needs'. They say the option to order the 'upgraded' router is available at ordering (I didn't see it, but then I wouldn't have looked for an upgrade as I have never had problems with any other ISP's equipment) and 'we wouldn't deem it unusual that our upgraded router performs at a higher level than the standard router that was opted for'.
If you want to pay one price for internet that doesn't work and then add £5 a month extra for a router that does work then Pop Telecom are the guys for you. Otherwise you're probably best off finding a company who provide the service with a proper router at the advertised cost.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2020-08-04
- Comments
-
I have given 1 star for the customer service as I have always found them fine to talk to but I refuse to give any stars for the rest of the "service.
The speeds are inconsistent - can't even stream iplayer just now. The service drops out regularly and the 2 routers I've paid for like to just stop feeding wifi when they feel like it.
I usually pride myself on researching first and went off the Trustpilot reviews much to my chagrin. You will find that the only negative reviews on Trustpilot are very recent whereas the good reviews go way back. I read they try to get as many bad reviews removed to keep their rating high.
If I had known there would be no customer service available after 6pm or at weekends I would never have signed up. If I had known they piggyback on the TalkTalk service I would never have signed up.
Thankfully I'm most of the way through my contract and should soon be able to switch to a better provider who guarantees a minimum speed and has customer service available when most people need it.
Another point if you too are still in contract - keep an eye on your bills.
- Location
-
- Location
- Notts
- Reviewing
- POP Telecom
- Date
- 2020-07-25
- Comments
-
Absolute TOTAL RUBBISH. I was disconnected by mistake and after frequency chats on-line and phone calls here I am 11 days later still without any broadband after being told I would be reconnected within 48 hours. AVOID this company at all costs
- Location
-
- Location
- South UK
- Reviewing
- POP Telecom
- Date
- 2020-07-11
- Comments
-
Scammers - Fraudsters
DO NOT USE
The are absolute crooks. Will rip you off with charges that have never been incurred. Customer service extremely rude. The people working at the company are scum.
- Location
-
- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2020-07-06
- Comments
-
Cheap to get you hooked in, then jumps up to £40.00 a month. Then you're stuck on a rubbish deal. Customer service have attitude
- Location
-
- Location
- North East
- Reviewing
- POP Telecom
- Date
- 2020-06-22
- Location
-
- Location
- Stirling
- Reviewing
- POP Telecom
- Date
- 2020-06-09
- Comments
-
Avoid Pop Telecom at all costs. The wifi is not reliable or good connection, they charged additional fees for engineer visits which never happened and overcharged us when the contract came to an end.
- Location
-
- Location
- Shotton colliery
- Reviewing
- POP Telecom
- Date
- 2020-05-28
- Comments
-
Not a company you can trust once they get you into a contract they make it very difficult to leave they try to stop your transfer and when you try to contact them i.e. via phone or e-mail they totally ignore you they also overcharge you to leave them not a company you can trust
- Location
-
- Location
- Cheshire
- Reviewing
- POP Telecom
- Date
- 2020-05-26
- Comments
-
Avoid this company. Was sucked in by a new package deal, Internet speed okay dropped out a few times no major problems. My internet contract was due to end and as I am now working from home I wanted a faster connection and here is where the problem started! I took out a new package on the 21st of April. cancelled this contract on the 22nd of April. My new provider were unable to take over the line as pop telecom cancelled the request. On top of this they then DOUBLED my month direct debit charge. I am still being charged double by them now as they won’t let my new provider take over the line. I’m currently working from home so I physically can’t be left without a broadband connection or I won’t be able to pay my mortgage. As they charged my this unexpected bill I am now overdrawn on my account on a very distressing time with the covid 19 situation. I believe they have tried to take advantage of this to over charge customers. I have no idea what to do now as my new provider can’t take over the line as pop telecom cancelled the request after sending my a termination letter! Outrageous.
- Location
-
- Location
- COVENTRY
- Reviewing
- POP Telecom
- Date
- 2020-05-15
- Location
-
- Location
- anglesey
- Reviewing
- POP Telecom
- Date
- 2020-05-13
- Comments
-
Terrible company trying to extort my mother for a service they never provided!! We went straight back to BT as their reliable & don't ask for money when they provided zero service. All i can say is avoid at all costs!! Much better companies to deal with not these bunch of con men trying to threaten "court action" when nothing was provided, take us to court it'll be funny as you won't get a penny you'll just look like scamming fools as we can prove you didn't provide anything other than a headache for 4 days with no internet so we went back to BT, now you think we owe you £300, silly fools
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-04-20
- Comments
-
DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
- Location
-
- Location
- Edinburgh
- Reviewing
- POP Telecom
- Date
- 2020-04-14
- Comments
-
Internet speeds are ridiculously slow and drop out for around 10 minutes every few hours or so. As per usual it’s a “line fault” but they’re using the same line as BT were previously before we switched - and didn’t have the same issues.
All in all, I would avoid.
Also, they have a great Trustpilot score due to offering £5 discount to month1 bill for submitting 5 stars.
- Location
-
- Location
- SMith
- Reviewing
- POP Telecom
- Date
- 2020-03-19
- Comments
-
First, it was difficult to get installation on my requested date, on December 11th, 2019, even though I had requested the install in November. So, unexpectedly we were without internet after moving back to the UK. I found that an odd experience after US companies get you up and running on the date you request.
They eventually arranged an installation on December 23rd. The Openreach guy came around for 15 minutes--late afternoon on the day before Christmas Eve, and said he would have to install wire, and advised me not to install it today, and put it on hold to check if my landlord would approve. At no point did he suggest putting it on hold would cost me money. I later found out that he said he made a report that I was not home, and that a charge was made to POPTelecom for 160 pounds (Engineer charge query 195474). That works out at 640 pounds per hour. POPTelecom are trying to pass on that 160 pound charge onto me.
Passing on an installation charge to the customer, where in fact they promise free installation, is unethical in this case. As a business, POPTelecom aquires risk of dealing with installations and outside contractors, and taking on that risk comes with the likelihood of great profits. Charges from contractors for installation cannot be passed on the customers.
After the December 23rd unsuccessful installation I had to wait until January 16th for installation to be done. In doing so the Openreach employee talked and we figured out what had happened: someone a long time before I arrived back in the UK must have pulled out the wiring for the broadband. Therefore both POP Telecom and openreach may have been looking at old information that was telling them that installation would be easy. The Openreach employee was a change and worked through the installation.
In February, I noticed a shock charge on my account for 160 pounds. I found out what it was for, spend hours explaining it on the phone, and a bit on email. And finally I had it removed. Success! Here is the email I got:
"Engineer Charge Query TaskID 195474
Pop telecom Customer Service customer.service poptelecom.co.uk Thu, Feb 27, 2020 at 4:22 PM
To: Mr redacted REDACTED gmail.com
Dear Mr REDACTED
Thank you for contacting Pop Telecom.
I have investigated into the engineer charge from Open reach and i can confirm we have removed this charge from your account and will investigate with Open reach directly.
If you wish to reply to this email, please press reply on this email keeping the subject line intact. This will then register your new email against your account.
Kindest Regards
Pop Telecom"
I replied back asking if it had been removed online, and POP replied:
"Pop telecom Customer Service customer.service poptelecom.co.uk Fri, Feb 28, 2020 at 9:54 AM
To: redacted redacted gmail.com
Dear Mr redacted
Thank you for contacting Pop Telecom.
I can confirm this charge has been removed from your account. I personally removed this myself yesterday before i emailed you.
You have nothing outstanding on your account.
If you wish to reply to this email, please press reply on this email keeping the subject line intact. This will then register your new email against your account.
Kindest Regards
Pop Telecom"
HOWEVER! I got an email from a different POPTelecom stating they had heard back from the Openreach engineer, and they are going to charge me 160 pounds after all.
This is fraud because I was told before I entered into this the costs involved, and that installation was free, and the back and forth I have had with POPTelecom has been time consuming and experienced by me as if I am dealing with a sociopathic company. Sure enough I heard many such stories about POPTelecom online.
This is just one of a number external complaints I will make if POPTelecom goes ahead and tries to take the 160 pounds from me.
I am happy to pay the monthly subscription, but not the fraudulent installation charge.
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2020-03-16
- Comments
-
Awful organisation, increased my broadband price 3 times by stealth during course of first year, then tried to suggest I had a 24 month contract and tried to double price again. People in Debt made no concessions only allegations. Charge for customer service calls, and work from a PO Box in a way that is consistent with who they are and how they operate. Now going to managing director and regulator.
- Location
-
- Location
- Dorset
- Reviewing
- POP Telecom
- Date
- 2020-03-11
- Comments
-
I reported my service was down to POP Telecom & it took 9 days to reinstate it. Scheduled days for the work were advised but further delayed without any communication from POP. Their customer service is non-existant & they're ready to blame BT Open Reach for their failures. I got sick of doing all the chasing. I asked one of their supervisors to let me know if there was any change but she didn't bother to contact me as promised. All in all a shambolic experience. POP may be cheap but so is their customer service. I was run round the block & they even sent me an email 3 days after the line was fixed, claiming they were working on my fault.
From bad personal experience, don't use them if you have a choice
- Location
-
- Location
- Radlett
- Reviewing
- POP Telecom
- Date
- 2020-03-10
- Comments
-
I can't believe that this Extorsion Company, dressed as a telecom company, still exists. They had a contract with me a couple of years ago, helping themselves to my money for whatever charges they dreamed up, blocking another company taking over twice. Take your case to CISAS
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-03-10
- Comments
-
I did a big mistake by purchasing POP Telecom package for a price of £14.5/month which now cost me a fortune. Internet speed is between 0 and 3 Mbits/sec though advertised at average 11 Mbits/sec. Customer support refused to give me £23 refund and preferred me contacting Internet provider regulator and small claim Court which I did. I wasted one man-day of my life but still ended up with the service which I can to terminate without a penalty fee and can not be improved..
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.