Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2 stars
  • Reliability
    2.3 stars

Based on 915 customer ratings since 2018-12-16 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

956 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Very bad internet connection and bad customer service, avoid it not worth
London Post Office  
Completely unreliable "broadband". Cuts out several times a day
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Basingstoke Post Office  
Happy to take the money, completely unhelpful when the service does not work. I am moving to a different supplier in a few days.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Cheshire Post Office  
6.5 is not a bad speed for £15.90 and phone line, I had to upgrade my phone broadband filter which helped as it stopped working for a while and slow speeds the only problem is that they do not contact you when your out of contract and you have to wait until you get a bill to realise
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Worthing Post Office  
The speed was far below previous companies I used and only went with them because I only wanted a 1 year contract.
The broadband constantly dropped out, customer service was rigid in their interpretation of the rules, ie, they require 2 weeks notice to cancel a line and are unable or unwilling to stop any calls being made from the line while the cease is in place.
Ask to speak to a manager and you will be told someone will call you back in 3/5days.
I would recommend that everyone stays well away from this company as they clearly have no idea how to run a business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kings lynn Post Office  
We switched on to Post office Broadband to a less known provider to support the small players in the market. Although we had huge technical issues with our line, which unfortunately weren't resolved we were able to get a full refund and compensation in the end of our term. Customer service was slow in the beginning but worked out in the end. Kudos for that.
Bristol Post Office  
Ab so lute ly awful! I have never witnessed internet as bad as this. Aol dial up was better in the early 2000’s !!!!!!! Trash trash trash trash hahaha dont waste your time or your money. You defo get what you pay for and thats next to nothing hahahaha. Company needs to focus on delivering letters, not dead internet. Go **** yourselves post office ********!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NotOnPostOfficeWifi Post Office  
AVOID !!!!!!!! AVOID!!!!!!! AVOID!!!!!!
Please Please Please do NOT choose this appalling post office broadband if you value your sanity. I have NEVER in all my life been so stressed with broadband! I sometimes work from home and I left Talk Talk who I thought were shocking. If I could give you -0 stars I would. I have lost track of how many times I have called customer services as broadband is SO slow under 1mps and I have to keep reconnecting ever 2-3 mins and so far today 10 mins to open my emails! I’ve had new routers, engineers booked in and never had an appointment, I travel with work and cannot sit at home all day waiting for you to sort it out!! I cannot wait for this contract to end. Post Office you should be ashamed of yourselves. ENOUGH IS ENOUGH!!.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mansfield Nottinghamshire Post Office  
Avoid at all costs.
Constant drops in speed make streaming tv impossible. I have been in dispute with them for months but they keep giving alternative reasons for it. I will be so relieved when my contract ends. This experience was been terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SW Wales Post Office  
The service is borderline criminal, the internet stops every day with zero signal..this happened since day one. Im now a few months in and have got used to it..the signal stops for around 3 -8 minutes and then is very poor..usually under 1mps.for about 30 mins then back to normal. They state they can not gaurantee wifi but it still fails with laptop plugged in. Support is poor and used to be with sky without any issues ...i just decided to go a bit cheaper and paid hugely. I CANT EXPRESS HOW MUCH THIS IS FRUSTRATED ME and i may just pay to leave as i cant work from home any more.avoid this service at all cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Left talk talk to go to post office broadband worsed mistake l ever made the payment is cheap £15.90 a month but overall had no broadband connection keeps dropping out at least 6 times day might as well not have broadband at ALL
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Sunderland Post Office  
Keeps turning off. Really slow and bad. Do not buy it!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Post Office  
I've had this broadband for a week now and so far very satisfied for the cost.

£15.90 for 15mbps.

There was £60 upfront cost to connect the line. However, most providers charge for this service and believe that BT charge £130

No need for the Fibre option 15mbps is fast enough for everything.

Good value broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Whittlesey Post Office  
It does not even deserve 1 star, would give 0 if I could. Late on live date by a week which isn't much but they messed us about and lied to us saying that it would go live day after day.

Once it went live connection kept cutting off and it was still within 14 days cooling off period but apparently they have a small print that says as soon as it goes live you can not cancel.

Phoned to get it sorted but the guy said I need to leave it for 10 days to let itself sort out. I did and barely get 200kb much less compared to what was advertised. Can not even watch youtube on one device.

If you need something reliable go with Sky and if you have money with virgin. It has wasted so much amount of my time. The worst experience I have had with customer services and just the overall product.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall Post Office  
Absolute ***** no customer service.

Broadband more off than on.
Can't wait till contract ends
Thought Talk Talk were bad but compared to PO they were lot better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk Post Office  
AVOID!!!!
I was supposed to have my internet up and running over a month ago. The post office have been absolutely useless and unable to get it working at all. They are sending a 4th yes 4th engeneer out to my flat to again try and get it working. They expect me to book yet another day off work so they can tell me the same thing that the other 3 told me. I am going to cancel as this is not on. They have also already billed be for set up and first months payment. Avoid using this broadband company!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
This has to be the worst broadband I have ever had!! The service is appalling!! I eat up my phone data as nothing loads and when I complain they simply tell me that I have the service I am paying for and there are no issues.
Do not buy!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
The worst service ever please don't get post office broadband wont connect to tv and at night u dont get broadband and this is with fibre now they are looking £350 to leave the biggest con ever avoid avoid avoid
Belfast Post Office  
The worst 'broadband' I have ever had. Avoid at all costs. Don't be drawn in by the low price because you'll still be paying something for a terrible service.
So far since joining I had no broadband for 2 weeks in August, another 2 weeks in September and daily outages since then. Today it's gone down again. And no promised refund of my monthly fee ever came through.
DO NOT GET POST OFFICE BROADBAND
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Post Office BB in 2019 = Appalling line, drop-outs and router disconnecting all the time. Oh and speed typically 1 Mbps (yes one!) 8 weeks to get connected, 5 BT openreach engineer visits since to fix problems and service STILL NOT FIT FOR PURPOSE. If you read about Post office being highly rated, its a claptrap award!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stourbridge Post Office  
Avoid at all costs, the worst broadband I have had. constant faults, slow speeds. the router disconnects all the time. Complaints are dealt with they claim to have called but haven't. If I could leave zero stars that would still be too high
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Post Office  
DO NOT waste your time and your money, you would get a better and faster connection if you stood outside your own house with a metal coat hanger,connected to your phone or computer, if you want to have more than 1 browser tab open at a time, this is not for you, no sympathy for any one who still select's this provider, over ANY OTHER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
RYTON Post Office  
Don't touch it with a bargepole!!
Connection often going wrong just been on to them today ( Thursday)
and been told an engineer might be round Monday or Tuesday So, without net all weekend and expected to have a day off work to accommodate them. Load of rubbish keep well away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
THE MOUNT Post Office  
today i tested broadband speed- 2.7 ...this has to be the worst broadband on the market , post office -total waste of money , not worth even one star
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hampton wick Post Office  
This is the worst service for broadband. I totally regret getting trapped in this deal. Have had nothing but problems. They are slow to react and don't think it's an issue Internet dropping off a few times in an evening . They have a rubbish router you have to use. The customer service have a weird habit of phoning me in working hours to rather than emailing a reply to an email. Eg a password, by phone? The set up is complicated. I hate everything about post office broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London e1 Post Office  
Research before you buy. Varying speed very slow buffering etc. Tech assistant suggesting upgrading to fibre at extra cost. I would strongly suggest avoiding the Post office.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
west midlands Post Office  
I have been a customer for 5 days.
I still have not been connected.
Been lied to on 3 separate occasions by customer services.
Tech support work 8am to 9pm.
If you have a problem do not expect it to be dealt with for at least 24 to 48 hours if you are lucky.
I asked to leave today at 4pm. Tech support asked me to contact them at 7pm for one final attempt to get services.
8.05pm tech support gave up and offered me a new router in 5 working days.
I declined and asked to be put through to cancellation department. They closed at 8pm.
Po broadband are cheap for a reason.
Awful customer services department.
Tech support and website is second rate or worse.
I would give 0 stars out of 5 if I could.
Worst customer experience I have ever had.
Do not go near these cowboys.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedford Post Office  
Never even got the broadband connected. Tried to call them but line always busy, so got charged £40 waiting hours to get in touch and still no luck. Went online at work to talk online, got communication so i asked them to cancel my order as they had not connected me yet- they said please contact the call centre again. I laughed considering thats what id being trying to do. P.s. where do you think the extra call charges go to, oh yes thats why they are so cheap......AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow In Furness Post Office  
AVOID, these people are rip off merchants.

Moved from Talktalk because the deal price was good for broadband and landline with calls.
first bill was as expected £19.
second bill £62, apparently mobile phone weren't included. Wasn't happy, its over £300 to get out of the contract or add as I was told on the phone while complaining £2/month additional to include mobiles.
So third bill £40. £19+2 does not equal £40.

Time to complain again.

These please lie, I will be out of this contract asap and will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Dorset Post Office  
I had always suffered slow broadband even though I have tried several providers. It was always just blamed on my distance from the exchange. Post Office immediately sent an engineer to investigate and found a fault in my main telephone socket and replaced it. Bingo, the best broadband speed I have ever had. Plus when you contact their service team you are connected to a UK based team who you have no problem at all in understanding, happy days.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stoke-on-Trent Post Office  
Lovely smooth connection very happy went live early in the morning on my go live date and I left it for 3 days to set itself up properly and its great definatley a thumbs up from me
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Devon Post Office  
AVOID AVOID AVOID.....regardless of what packages they offer you!!

Poor customer service where information provided is non meaningful and you cannot speak with their complaints department or any other department such as provisions who are supposedly escalating the issues.

We arranged for the go live date for when we move in, and nearly 3 weeks later we are still without Fibre Broadband and with no end in sight. Customer Service Department gatekeeps the rest of the organisation and their service is non existent.

They say that the issue is BT Openreach end yet Openreach don't have any open accounts for our address...there is a surprise! PO reply well they aren't allowed to disclose if they have an open account or not! They are not to be trusted or replied upon.

Save yourself from isolation, frustration and anger, and shop elsewhere...I'd rather pay extra and get the better service and had I realised this website existed and seen all the negative reviews, before I'd agreed to a contract with the PO, I wouldn't have signed up with them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Leicestershire Post Office  
FOLKS!!! For goodness sake, PLEASE don't go anywhere near these amateurs.

I did the very silly mistake of signing up to PO Broadband without doing any reviews. After 13 weeks of waiting for my service to be switched, I managed to rid myself of them and go back to my original provider.

The guys in customer service are very nice, but completely powerless. In the end, I had to completely loose my rag, demand I be put through to someone who would cancel my account and allow me to move back.

The Post Office, in general, seems to be in a terrible state. I visited the post office last week and noticed that the branches are disgusting. Such a shame such a great institution has declined. The powers that be will probably blame the government, the customers, the weather - anyone but themselves.

DON'T USE THEM!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Uxbridge Post Office  
Letter to PO: Firstly, if you try to phone please use 07******* after 16:30, I have tried to call you on several occasions without being able to get through.
I have contacted both watchdog and the ombudsman regarding this matter.
I have BIG problems with both speed and connection as well as I cannot get access to several sites including National Lottery, Post code Lottery and the tobacco prices in Adernkirk as they are blocked along with a hoard of other sites. All of which I did not ask to be blocked.
I have issues connecting equipment including VERY SLOW access and constant buffering with TV, NOW TV, SKY,NETFLIX watching anything on laptop and phone via broadband, cannot connect ALEXA, (She see's you but refuses to connect) plus, every 2-3 days, I have no internet at all and have to re-boot the system.
THIS CANNOT CONTINUE!
How am I suppose to get all this sorted when I cannot get through on the phone?
I cannot even cancel as I cannot get through, I cant change my provider as you have blocked it. What is going on?
Perhaps if I stop my DD you will get in touch?
Would you call me before Sat 16th so you can rectify these problems.
Once again call after 16:30 before Sat 16th on 07*****. If you text 5 mins before the call I will be waiting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stamford Post Office  
this has to be the WORST broadband - avoid if you can afford better deal , today took 4 min to open a single page, total waste of money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hampton wick Post Office  
Had to give one star as it wont allow no stars Awful fibre broadband drips in and out all the time . Buffering wish I'd read the reviews first . Avoid at all costs
Pontarddulais Post Office  
my speed was topping out at 1.5mbs
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
edinburgh Post Office  
I have now been with the Post Office for over 2 weeks and I still have no broadband. Can’t get an answer from them as to when I will have either. So frustrating. Keep getting dates a few days in advance and then the day comes and goes and still no WiFi.
******AVOID AVOID AVOID AVOID AVOID ******
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Standish Post Office  
Slow and drops all the time. Can barely load YouTube on my phone if the wife’s watching catch up! Avoid this provider, it’s unacceptable to be this slow and unreliable in 2019. Stick to posting letters!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
St Albans Post Office  
Absolutely awful service in all respects. Trying to get a fault fixed is a nightmare. Now I'm being billed for calls that I didn't even make.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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