Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1029 customer ratings since 2019-05-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1119 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Absolutely disgusting,have alot of people in the house so there are alot of devices connected but goes randomly about 30 times a day and phoned them multiple times and their attitude is horrendous, do not listen to a word you are trying to tell them and when they do it is fixed for a day and then gors back to being a very bed connection again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea Post Office  
Terrible was put in on 9/1/20 took 6 weeks to go live has broken down 4 times everytime took 7 plus days to get working last week broke again 2 engineers 1 outside all day then 1 inside was told would be called when was coming no just turned up no ppe no face mask no gloves both household disabled no internet no way of getting online shopping only pay as go phones data all gone Total joke of a company now have to wait 5 days for engineer cant wait to leave if food doesnt run out before . Cant get cash as no online banking totally Buggered cheers postoffice TELECOMS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochford essex Post Office  
Most disgusting company.broadband is super slow they don't answer complaints don't answer the phone if they do happen to answer it is an illiterate.
Tried to cancell for 3 months finally got a call saying I had to pay this and that over £130 paid it in full then I get a dept collection company caseing me for the same amount again there is no end to it I told them let's go to court I am also contacting ofcom.
Manchester Post Office  
I was told I would go live on the 14th May that never happened I was not informed that there was a delay after ringing costumer service and I had no new information they couldn't tell me why or how long it would take after 5 phones I'm still non of the wiser. I wish I had read all the reviews before signing up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Post Office  
Please read The Sand Machine by Gill Jackman for a full and frank critique of exactly what it's like dealing with the post office over your broadband. They don't read emails. They have a call centre where the workers haven't read and can't read what you've written. They eat your time. The new discounts are REFUNDED a month or two later, creating a scam where they hold your (read everyone's) money for over a month and take the profit. Then they use all your time as you get in touch with them about this, via India, via an illiterate who is responding to your email. Disgusting.
  • Speed
    3 stars
  • Reliability
    3 stars
Irrelevent Post Office  
The Post Office doesn't even deserve a one.
DO NOT SIGN UP FOR THE POST OFFICE BROADBAND SERVICE.
I have used Sky, TalkTalk, Virgin and SSE.
The Post Office should not EVEN be providing any internet service, that is how bad they are.

I refuse to continue on my with contract and if needs be I will be taking this to OfCom for the terrible service.

It will take alot of patience on my part but it is a matter of principle. No one should have to pay this service. I will be speaking to OfCom this week and sharing any tips to yourselves.
London Post Office  
Absolutely the worst broadband I have ever had - in line with many other reviews here, I have ha0d broadband at the same address with many providers, with consistently decent speed - UNTIL Post Office. Daily total disconnection for a few minutes at a time, unbelievably low speed (measured: 0.7Mbps).

They then wanted to charge me £30 to leave a couple of months early. The only reason this review isn't consistently 1-star is because a customer service agent was eventually able to help waive this charge - after which I was satisfied, but after two days solid of utterly atrocious speeds (websites failing to load, let alone streaming video) I decided to leave another review to warn others about this utterly terrible service, while I wait for my next router to arrive.

It just does not work as required, at all. It's like being back on dial-up. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire Post Office  
This review is for post office broadband.
I have been a loyal customer for several years.
I have NEVER been given the promised speeds that was signed for in the contract, it has always been a bad service and has always cut out regularly, in I do not even get up to 1mbps usually 0.47mbps or less. I stayed with them thinking they would get better with time. They don't.
And now and for the last 6 weeks at least, I can not even load a mobile app over my WiFi. And trying to watch something on Netflix or now TV, well not worth bothering is it. It pixelates so bad you can't make out a face, buffers every minute or so, pauses and plain cuts out.
I would not recommend this service, especially when you pay in good faith, and they still always let you down. And you struggle to communicate with your family and friends.
Made a complaint 3 weeks ago, nothing has been resolved yet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
It’s a shame really as have been with the post office for 6 years and any issues have been sorted previously. On the 24th of April I was unable to see my e mails as post office decided to take my e mail address off and lost all my e mails. I have rung them 7 times over the 10 days since as each time get told a manager will ring back which never happens, put a complaint in which they should ring back, again no call. After 4 attempts of a manager ringing back I have given up. Today I was told the manager dealing with my complaint was on holiday day after I logged it until the 10th. Disgusting if they are but I feel it’s all lies. They have deleted and lost my e mails, I am trying to log on to deal with my mortgage break but can’t, it is causing me so much stress that a company can do this and have the worst customer service I have ever experienced. I am currently looking at who to move to and get out of my contract early, if you value your safe personal data I wouldn’t use post office. Worst ever customer service and not worth the hassle or any benefits. Think they should get rid of their managers as obviously they dint do anything at all. Useless is an understatement. I feel they have broken gdpr rules by deleting my e mail address. 0 out of 5 not even worth a 1. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
High peak Post Office  
Hi all
For last 14 years this is the worst service I’ve ever had if I had a 5 mbs I feel like a king,customer service useless You can get only lip service “will check,will do,will will” forever and nothing changes .
Can wait to run out my contact and that all never ever again .

I will never recommend this supplier to no one even my enemy’s
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.

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