1,366 Customer Reviews over 35 pages
-
- Location
- Powys
- Reviewing
- Post Office
- Date
- 2020-08-07
- Comments
-
APPAULING. The worst provider I've ever used. Constant drops and reconnects and the slowest speeds since dial up. 300kB/S at the very most. I've upgraded my mobile to 100GB/m because 3G is that much faster that hot spotting my phone destroys this pile of rubbish.. Avoid at any cost.. Talk Talk cast off
- Location
-
- Location
- Edingale staffordshire
- Reviewing
- Post Office
- Date
- 2017-01-02
- Comments
-
Changed to post office a month ago since then I have experienced nothing but trouble with my internet speed I cannot do anything with it. I rang their helpline to no avail after about a 15 minute wait each time the person(s) that I spoke to hadn't got much idea first person I spoke to told me to dismantle my incoming telephone socket & if that didn't work go on the internet and do a speed check 3 times a day for the next week and forward it on to BT . The second person informed me that she would do a line test which I was informed it was ok then I was told she had increased the speed to a much higher setting so I did a line test and it was no different from the 2.5 I have been receiving all along,I was also informed that if an engineer had to attend there would be a charge of £140 of which I would have to pay if I wanted to resolve the problem. I think I was told this in order to stop me complaining too much . If anyone is thinking of changing to post office for their internet (DONT BOTHER ) I cannot believe I've got to endure this poor service for the next 18 months until my contract is finished.
- Location
-
- Location
- Canterbury
- Reviewing
- Post Office
- Date
- 2018-12-27
- Comments
-
Very very poor from start to finish. Long periods of no connection happening several times a month the and customer service is clueless at how to resolve it.
- Location
-
- Location
- LIVERPOOL
- Reviewing
- Post Office
- Date
- 2020-06-10
- Comments
-
Service cuts out for 10 minutes two or three times a day. Customer service say there is nothing wrong. Avoid
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2020-11-26
- Comments
-
I am quitting my contract 10 months early and paying a fee to finish early. Its hopeless and unreliable. Don't touch it.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-08-19
- Comments
-
Shocking. Rural area customer who regularly received 7mb with BT. I only receive that in the middle of the night with the Post Office, with evening speeds of less than 1mb.
Advised that they did not have the necessary equipment in the exchange to cope with demand, so I am able to leave my contract.
I found out after I ordered that a few other people on my street had ordered and cancelled due to poor speeds, so my biggest gripe is that they happily accepted my order, knowing they could not provide a service.
- Location
-
- Location
- Scotland
- Reviewing
- Post Office
- Date
- 2020-03-29
- Comments
-
Absolutely rubbish..!! Customer service is aggressive and rude..!! Any issues they seem reluctant to deal with..!! Have been hung-up on twice..!! Don't EVER use them for your broadband..!!
- Location
-
- Location
- Middleton Manchester
- Reviewing
- Post Office
- Date
- 2019-06-24
- Comments
-
I would have given zero for all the ratings if that was possible.Had to be the worst experience of my life and a waste of hard earned money.Customer service,broadband none existant,had 24 hours of not being able to stream anything and have to use my mobile data because the broadband keeps dropping out.
One day is more than enough have arranged to get connected to another provider.
Avoid at all costs.
- Location
-
- Location
- Newcastle
- Reviewing
- Post Office
- Date
- 2020-08-18
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2020-11-19
- Comments
-
Unreliable service which drops out multiple times per day. Customer services and engineers pleasant but did not solve the problem. So bad that I am paying an early termination fee to leave eight months before my contract expires. Not fit for purpose. Avoid.
- Location
-
- Location
- Northumberland
- Reviewing
- Post Office
- Date
- 2020-03-09
- Comments
-
The first time I have ever experienced difficulties in my attempts to start a new contact with a provider difficulties from day one the they failed to take over broadband from previous provider only phone which left me paying 2 providers for the same service and refused to acknowledge it was there error
Leaving me to deal with previous provider and cancel
Subsequent there router wasn’t working and they denied it was possible for there service to come through another router
Call on my answer machine request me to ring them I have honestly never been spoken to by a call advisor in such a disgraceful was all but called me a lier had to get my son to verify the facts
I asked if the call was costing me and was told no I have now been charged £8 to call them at there request to sort out there errors which are still ongoing and be spoken to like an idiot with all the wrong information given and actually paid them to do this !!!!
I only found this out by having to trace back the call history as they don’t recognise it as there one company and now I am expected to take a day off so they can send someone to verify equipment isn’t working and my old router is and apparently can as once again all wrong information given no apologies nothing is there fault
Why can’t I just receive clear accurate information and have what I am paying for delivered in the way the post office offered??
- Location
-
- Location
- Saxmundham
- Reviewing
- Post Office
- Date
- 2016-08-29
- Comments
-
Not satisfied with speed, especially during school holidays and peek usage times. Continual lack of band width and buffering when streaming tv.
- Location
-
- Location
- Chichester
- Reviewing
- Post Office
- Date
- 2020-07-31
- Comments
-
As others have found broadband cuts out several times a day. Also quality of phone line is poor, very crackly and sometimes cuts out mid call or caller cannot hear us. Had reported faults 3 times since changing to fibre. Am told by customer services that their line check shows we have a fault but after engineer visits we are told no fault found. Told it's electrical interference from neighbours!!! Can't wait for end of
contract.
- Location
-
- Location
- North of England
- Reviewing
- Post Office
- Date
- 2016-09-15
- Comments
-
Signed up to P.O Broadband mid July 2016.....then.....it began.
How the ratings should read:
Customer Service - Shocking and Rude.
Broadband Speed - Good at night.
Broadband Reliability - Perfect.
Overall - Infuriating!!!
How can it be possible to mess up a good broadband service......with inefficient customer service agents!
BRAVO *claps*
Initial contract - 18 months @ £23 with FREE evening calls.
Contract I'm on - 18 months @ £18 all calls charged!
Now, I have the initial contract in front of me. Quite clearly states what package I'm paying for. However, when I received my first bill it was £53!
So, as anyone else would do; I called.
Run, run for the hills!!!!
Time on call - 1 hour, 52 minutes
Agents spoke to - 9
Query understood by - 3
Agents with fluent English - 3
Resolved - NO
Not one single person could solve the issue. I didn't want a refund (even though I'm entitled to it), I wanted to ensure the package was changed to the correct price plan. That's it!
Noone could resolve it for me, so I just didn't pay the bill. Now, I have no option but to pay the bill (in full) to restore my service and not adverse my credit file.
So, I paid the £53 bill on Tuesday 13th September. I was told on the phone it would take 24 - 72 hours to restore the service!!!
48 hours later as I type this review. Yes, I'm tethering to my own phone......to review my current broadband supplier!!!
DO NOT USE!
P.S Thanks for reading
- Location
-
- Location
- East Dorset
- Reviewing
- Post Office
- Date
- 2016-11-29
- Comments
-
Nothing to worry about really, I changed back to Post Office after a couple of years with Talktalk, never had any major probs until this weekend, when, along with everyone else (or so it seems) intermittant router failure to connect with the system. I too have been cut off by them when trying to phone. I notice someone else managed to speak to them and was old it should be back to normal in 72 hours - hey ho !!
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2016-12-13
- Location
-
- Location
- Kettering Northants
- Reviewing
- Post Office
- Date
- 2017-06-12
- Comments
-
Do not touch with a 10 ft bargepole they are rubbish mine never worked and they said they could send me an engineer if I wanted to pay £144 for one which I refused and they also charged me £229 for early termination!
- Location
-
- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2015-08-22
- Comments
-
My advice is DON't do it! Don't purchase this product. It is THE most unreliable one I have ever had the misfortune to use. Even WORSE than Talk Talk and that's says a lot :( I have left plusnet and they were much netter.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-02-18
- Comments
-
I'm writing this email on my phone using my mobile data, whilst on hold for technical support for the last half an hour as I don't have Internet. Don't use them. I have had dropped connection and insufficient bandwidth for the whole of the eight months I have been with them. Don't do it! Go to anybody else.
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2021-03-07
- Comments
-
I have switched now.thank goodness.The post office were the worst broadband supplier I've ever had.service was so slow,under 2mbps most of the time.complained but they did nothing.would cut out and not work at all for hours,sometimes days.absolutely appalling service.I would never recommend them to anyone.
- Location
-
- Location
- Dorking
- Reviewing
- Post Office
- Date
- 2018-09-28
- Comments
-
The internet is very slow and I'm not happy to pay anymore money towards this service when it doesn't work.
- Location
-
- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2019-11-13
- Comments
-
AVOID AVOID AVOID.....regardless of what packages they offer you!!
Poor customer service where information provided is non meaningful and you cannot speak with their complaints department or any other department such as provisions who are supposedly escalating the issues.
We arranged for the go live date for when we move in, and nearly 3 weeks later we are still without Fibre Broadband and with no end in sight. Customer Service Department gatekeeps the rest of the organisation and their service is non existent.
They say that the issue is BT Openreach end yet Openreach don't have any open accounts for our address...there is a surprise! PO reply well they aren't allowed to disclose if they have an open account or not! They are not to be trusted or replied upon.
Save yourself from isolation, frustration and anger, and shop elsewhere...I'd rather pay extra and get the better service and had I realised this website existed and seen all the negative reviews, before I'd agreed to a contract with the PO, I wouldn't have signed up with them!
- Location
-
- Location
- Rugby
- Reviewing
- Post Office
- Date
- 2016-05-28
- Location
-
- Location
- Derry
- Reviewing
- Post Office
- Date
- 2018-12-11
- Comments
-
Horrible customer service.
Switched from Post Office to BT as BT gives 5x better speeds for the same price.
When I got the BT Setup, post office refused to give my new provider access to my phone line demanding a fee with ZERO notification. Terrible and cheeky customer service kept trying to fod me off until I got 1 good person after 2 hours.
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2020-06-19
- Comments
-
Outages can exceed 100 in a day ranging from every twenty seconds to every 5 minutes. Exchange is down so no internet for up to 5 days, which also means no TV also. Customer service is appalling. Highly avoid.
- Location
-
- Location
- Reading
- Reviewing
- Post Office
- Date
- 2018-09-16
- Comments
-
Utter fraud. Downloads run at a hundred Kbps or so. But when you go to a speed test site you see multiple Mbps.
Avoid avoid avoid
- Location
-
- Location
- Tyne and wear
- Reviewing
- Post Office
- Date
- 2018-09-30
- Comments
-
Absolutely hate the post office.
Internet never works or is never in range and router keeps shutting down.
I have contacted the post office and they just keep telling me to do tests which I have done and there is still no difference.
Now I am refusing to pay for a service I am not receiving
- Location
-
- Location
- Lincolnshire
- Reviewing
- Post Office
- Date
- 2015-11-28
- Comments
-
I only wish I saw these reviews before I joined the Post Office broadband 1 month ago. I went live just two weeks ago. I have no broadband service as it keeps going off. No end of excuses from them. Keeps going on and off all day every day and no broadband at all some days. I have had several calls to them but still no help. HOW CAN I GET OUT OF THIS 18 MONTH CONTRACT. Do not touch this service.
- Location
-
- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2017-08-31
- Comments
-
I was a Fuel Broadband customer, a happy one I hastily add. Post Office took over Fuel and its customers.
Post Office (Piss taker) charges former Fuel customers at £30.50 per month for a laughable bog standard broadband service at snail pace speed. Their Customer Service / Tech Support is last to none.
If you want to spend your all precious time on the phone to them, provide that it works, then sign up with them.
- Location
-
- Location
- Gloucester
- Reviewing
- Post Office
- Date
- 2015-07-05
- Comments
-
The constant failures and shutdowns with your broadband are the main reason for my very low rating. I have never had this experience with any other company.
I am indeed surprised that your company still holds a licence to continue to run a broadband. The constant breakdowns and continuous apologies to those of us who are still hanging on in the hope everything will soon be sorted is wearing me and I am sure the few remaking customers down. You must surely realise that if the shutdowns continue it may be better for all, Customers and the Post Office to discontinue with Broadband completely.
- Location
-
- Location
- Westward Ho! Devon
- Reviewing
- Post Office
- Date
- 2017-05-01
- Comments
-
I have not marked ANY stars as the Post Office does not score any.
I`m over halfway through my 18 month contract and the broadband still has not been sorted out. The story is too long to recount here, just suffice it to say: "Please do not sign up with the Post Office".
P.S. I can`t remove the last star!
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-08-08
- Comments
-
I am really disappointed about how bad is the quality of broadband. I have to keep on resetting the modem at least twice a day if i am lucky otherwise more. This of course happens always during work hours which is quite annoying specially because i work from home and is really affecting my ability to work. Promise that if i lose the job because of them they will receive a letter from my lawyer.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-07-30
- Comments
-
I had them for about 6 months. For the first couple of months everything went well, then problems started. The modem keeps on disconnecting at least a couple of times p/day, of course always when i need broadband because since covid19 I have been working from home. I also live 100m away from the outside exchange and the signal is also very slow and there is no excuse because i am alone and nobody else has access to the modem. I am waiting to get to the end of my contract so i can change it. Never again with them. The worst broadband ever
- Location
-
- Location
- wembley
- Reviewing
- Post Office
- Date
- 2015-04-19
- Comments
-
i so much regret for changing from sky to post office. Its too slow and the internet is not stable. most of the time it shows limited connectivity. i regret using it
- Location
-
- Location
- Scotland
- Reviewing
- Post Office
- Date
- 2016-09-23
- Comments
-
Absolute rubbish!! Do not go near Post Office Broadband! 7meg in the middle of the night drops to less than 500k during the day. Completely unusable most of the time.
Customer service is also appalling.
- Location
-
- Location
- lytham st annes
- Reviewing
- Post Office
- Date
- 2020-03-28
- Comments
-
Oh how I wished I did my research before changing to Post Office provider. I have been with them a month and I can't watch catch up. I have to keep going back to my flimsy router to eventually being reconnected. I contacted customer services 3 times and spent an average 1 hour waiting for them to reply. I was asked to download some WIFI analyser to check which channel I should be on. When i said i wanted to cancel, they said I couldn't as it says in the terms and conditions that they cannot guarantee WIFI. What? This is what I am paying for.
- Location
-
- Location
- No.
- Reviewing
- Post Office
- Date
- 2018-07-24
- Comments
-
Well then, first of all, this is weird because this company can't provide all of us enough internet, even their servers crash because of their overwhelming process. Since I am using this internet right now, I would say it is pretty ****. Constant internet issues, slow internet speed and so on. In overall I would say, this does not deserve 5 nor 2 star rating. Total ********. Since they can't provide customers their needs, I suggest this company needs to be shut down.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2017-09-21
- Comments
-
Switch over from fuel with no warning and didn't find out until internet stopped working.
When they couldn't fix it after hours on the phone I was left with no internet for a week while they sent a new router.
Internet works but cuts out frequently, after a week of this I rang them again and was transferred to a number of departments until it was decided an upgrade would solve this and a new router would be sent in 3-5 working days.
I waited 10 days and made yet another call to be told that my new internet wouldn't be going live until another week and had to wait for my router until then...
Over a month of this, it would of been easier and faster to cancel and find a new internet provider.
- Location
-
- Location
- midlands
- Reviewing
- Post Office
- Date
- 2019-03-31
- Comments
-
its been 1 month since i got this broadband and every day at 7pm my internet cuts out or drops speed its ridiculous and a waste of money i wish i had paid more for better value
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-03-26
- Comments
-
I was switched from fuel broadband to post office broadband when the buyout happened. I assumed that only the name of the provider would change but I was so wrong! Speed is up and down, never as fast or as stable as Fuel Broadband was. I was assured it was due to my area, that no one would be able to provide me better speed. Switched to BT and happy again. Do not try Post office!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.