Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.1 stars

Based on 100 customer ratings since 2021-08-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,366 Customer Reviews over 137 pages

  • Reviewer
    Location
    glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up in january and day 1 it dropped several times. After weeks of calls and no call backs, sending emails 5 or 6 times a day whenever the internet dropped out and a hand written letter to their head office, i was guven 60 pounds in comoensationa nd told "theres nothig we can do about it". They're lwtting me transfer to another company without penalty which they 100% should do. Their service is awful. Not a single customer service agent ever passed along any of my calls and not a single manager called me back until last week. Oh' they also told me their routers "get tired". They have now been bought over by Shell of all people but i can't imagine the service will get any better. Stay well clear of them.
  • Reviewer
    Location
    Stonehouse
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Where do I start!? I informed Post Office of my change of address(in advance). Arrived at new property with a non-working telephone line. After,over a week talking to the tech department,I eventually found out Open Reach had been going to my old address! And that my contract had been cancelled (without informing me) and that my new line was actually disconnected. After this shambolic attempt at running a business,I told them I would be going elsewhere. Now,they won't stop contacting me!
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    I paid for an upgrade but to be honest, it's no different speed at all. The biggest problem with Post Office Broadband is the customer service.
    It took me 3 frustrating months to gain access to my account online, They don't send paper bills so access online is vital. Kept sending me email telling me to log on to see my bill, despite informing them numerous times that the website repeatedly informed me that my details were incorrect. Then received email informing me that they had tried to call me but I wasn't answering, while I'm house bound and sitting right next to my phone which has never rung at the times they claim. I then received a letter informing me that I could change my password by using my account number.........which I don't' have and was not included in the letter, so once again unable to access my account. Very frustrating and wasted hours and hours of my time for a simple matter of them fixing the problem. I don't think we should be forced to use online for payment, we should have the choice of paper bills so that we don't have to deal with problems with their website.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. We pay for this service and have just stopped using it for the most part die to the unreliability.
    I just decided to give it another go and put some youtube on. It froze six times withing the first minute. I feel like I'm on dial up internet.
    Would not recommend to anyone
  • Reviewer
    Location
    Surrey
    Reviewing
    Post Office
    Date
    Comments
    Absolutely ridiculous. Wifi has been down for ages now and it’s happening all over the UK!! Don’t trust this company!!! Bloody awful >:(
  • Reviewer
    Location
    Leeds
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking company, moved home was told phone and broadband will be connected, 1 week later and I still have no service, I am 82 and depend on my phone, sent an engineer round to connect me which he then said there is a problem, after he left I went into my bedroom and my handbag had gone. I contacted them to inform them and they said it’s nothing to do with them. I cancelled my contract and then the next day received a voicemail to say an engineer is coming on the Wednesday to finish the job, they haven’t got a clue on how to run a business, DO NOT GO WITH THIS COMPANY.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Post Office
    Date
    Comments
    Waited a week for engineer who never turned up no phone service.and expected to pay my bill ....told I will be compensated when line is fixed but I need to pay my bill first what a joke I have missed doctors appointments due to no phone...no compassion seems they put profit before people..
  • Reviewer
    Location
    WOLVERLEY
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just give up
    The most appalling customer service
    I can't begin to say the frustration
    Told lies all week from 8 different people
    In the end I was told that my initial complaint and engineer was never logged or booked so I have to wait in another 5 days no phone internet or TV
  • Reviewer
    Location
    Northumberland
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    " You Will Be Sorry "
    Worst Broadband I Have Ever Had.
    Dont Not Expect to Actually get on the Web !
    Days & Days Without service Repeatedly !
  • Reviewer
    Location
    LAUNCESTON
    Reviewing
    Post Office
    Date
    Comments
    Zero stars, absolutely shocking broadband, it's like going back 20-years to the days of dial-up it is so slow and drops out all of the time.

    Now they have jumped ship and sold it to shell so it's obviously not going to get any better in the near future thankfully not long to go on contract, time to switch.

    providers like this should be prosecuted but it's always someone else's fault!!! absolute charlatans
    Avoid at all costs.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.