1,366 Customer Reviews over 35 pages
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- Location
- Middlesbrough
- Reviewing
- Post Office
- Date
- 2016-08-14
- Comments
-
What a complete waste of time, the Broadband is worse than the old dial up, the WiFi can only be accessed 10'0" from the router then disconnects, absolute RUBBISH. Now have to pay full cost amount to get out of contract, what I did was order P.O. broadband on the 12th July to have installed on the 28th, after connecting and after 2 days I rang to have it disconnected but, here is the best bit, I had 14 days to cancel, but from the day I put the order in etc, therefore I could not get out of the contract as the 14 days only took it to the 26th before I even had it installed, my argument with them was, HOW would I know it was not fit for the purpose until it had been connected etc.
- Location
-
- Location
- Middlesbrough
- Reviewing
- Post Office
- Date
- 2016-11-07
- Comments
-
DO NOT LET THE CHEAP PRICE OF BROADBAND INFLUENCE YOU ! What a grave mistake getting P.O. Broadband, the unreliable and poor speeds are NOT acceptable, I ordered P.O. Broadband on the 12th and received router etc on the 26th, phoned and complained of the speed etc from the very 1st day, only to be told I only have a 12 days to cancel, tried to explain I if the broadband was up and running on the 12th it would of been canceled immediately as it is not fit for the purpose (DO NOT GET ANY SPEED) but as 12 days have lapsed since I ordered it I am not in my rights to cancel etc. ABSOLUTE RUBBISH.
- Location
-
- Location
- middlesbrough
- Reviewing
- Post Office
- Date
- 2016-09-13
- Comments
-
I had the misfortune of getting PO broadband, in June, I have complained numerous of times regarding the speed and having NO wifi if im not sat in front of the router, can not get wifi anywhere in my home, what a complete load of rubbish
- Location
-
- Location
- middlesbrough
- Reviewing
- Post Office
- Date
- 2017-06-10
- Comments
-
DO NOT TAKE OUT POST OFFICE BROADBAND, YOU HAVE BEEN WARNED< COMPLETE RUBBISH.
- Location
-
- Location
- High peak
- Reviewing
- Post Office
- Date
- 2020-05-05
- Comments
-
It’s a shame really as have been with the post office for 6 years and any issues have been sorted previously. On the 24th of April I was unable to see my e mails as post office decided to take my e mail address off and lost all my e mails. I have rung them 7 times over the 10 days since as each time get told a manager will ring back which never happens, put a complaint in which they should ring back, again no call. After 4 attempts of a manager ringing back I have given up. Today I was told the manager dealing with my complaint was on holiday day after I logged it until the 10th. Disgusting if they are but I feel it’s all lies. They have deleted and lost my e mails, I am trying to log on to deal with my mortgage break but can’t, it is causing me so much stress that a company can do this and have the worst customer service I have ever experienced. I am currently looking at who to move to and get out of my contract early, if you value your safe personal data I wouldn’t use post office. Worst ever customer service and not worth the hassle or any benefits. Think they should get rid of their managers as obviously they dint do anything at all. Useless is an understatement. I feel they have broken gdpr rules by deleting my e mail address. 0 out of 5 not even worth a 1. Avoid at all costs.
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2015-09-17
- Comments
-
Absolute shocking customer service and broadband service. Me and my 8 month pregnant girlfriend have been with the post office for 6 month and have only had 1 day where the Internet worked plus the phone line is really crackley and can hardly hear anyone, I have rang 6 times about the problem and done every check they told me to do. I rang them today to cancel the account and they told me it will cost me £128 or nearly £200 for an engineer to come out for there faulty line and router this is a joke and I'm not paying it
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-03-19
- Comments
-
Long-time and long-suffering Unlimited Broadband customer. Speed has never been good (apparently we are a "long way" from the exchange - 5360 metres) and despite line tests, re-setting of ports, new routers etc, service is at best patchy and certainly not reliable.
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- Post Office
- Date
- 2021-12-15
- Comments
-
Soooooo bad!!!! The worst broadband provider that I have never had! Today the internet stopped working, we were meant to start a new contract with Now on the 20th but it looks like the post office has cancelled the service already!!! 5 days early!!! We have been waiting to talk to them for 20 mins when I should be working from home! What a disgrace! SOOOOOO BAD! DO NOT USE THEM
- Location
-
- Location
- Swansea
- Reviewing
- Post Office
- Date
- 2016-12-01
- Comments
-
Probably the worst decision I have made to switch providers to PO. Was totally fed up with BT especially after they hiked rates and couldn't/wouldn't enable fibre to our house after they advertised that our exchange (400 yards away) had been enabled. At least with BT I could stream Netflix which I can't with PO. Sometimes better the devil you know!
- Location
-
- Location
- Greenock
- Reviewing
- Post Office
- Date
- 2017-10-24
- Comments
-
Hi. Having trouble writing this review as my speed is between 0.27 and 0.50 Mbps. New router, 2nd in a couple of weeks, is just as bad as before. Customer service is dreadful - from people not putting notes on your account to people that sound like they're half asleep. Offering you a credit of £5 for your trouble... I'm getting married at the end of the week and can't get onto basic websites. Emailing from a phone is not easy. I'm off to Virgin then...! AVOID! P.S. lowest speed in the country - look it up!!
- Location
-
- Location
- queennsbury
- Reviewing
- Post Office
- Date
- 2019-04-03
- Location
-
- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2019-12-21
- Comments
-
I am sure by now that anyone scrolling through these reviews will realise that the service you will receive is adsolutely pathetic.
However i can vouch 100% that if you are looking for...
1. The slowest internet speeds.
2. Regular connection drops outs several times a day.
3. Unhelpful and unsympathetic call centre staff.
4. Excuses, excuses a plenty.
5. Frustration on a daily basis.
6. Being Forced to use your mobile data due to no internet connection.
.... Then this is the package to go with as they have built up a proven track record of dissapointing as many customers as possible.
***IF I WERE YOU I WOULD DO YOURSELF A BIG FAVOUR AND TAKE YOUR CUSTOM ELSEWHERE***
- Location
-
- Location
- devon
- Reviewing
- Post Office
- Date
- 2015-05-14
- Comments
-
I never believed such a useless provider existed.Please pay a little more and get a decent provider.I had a fault since 11th December 2014.they promised a engineer and never sent one.The fault was repaired 2 weeks ago May 2015! ! ! They ordered 2 bills or legal action.£108 x 2 .They were rude on the phone.Now Im with BT and no problems at all.Router not going on and off 3 or 4 times every 5 minuets 80% of the time and thats when it was working at its best ! ! ! BAD BAD BAD.YOU HAVE BEEN WARNED. I am suing for the return of £108 x 2 bills and £500 comp...
- Location
-
- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2020-07-05
- Location
-
- Location
- Peterborough
- Reviewing
- Post Office
- Date
- 2016-08-04
- Comments
-
I added Broadband to my parents Post Office phone account specifically because of the 12 month free broadband offer.After my father died i mistakenly thought it would be a simple thing to just take over the account and pay the bills instead of my dad ( by cash at PO )But no , they insisted on forcing through a change of responsibility - which meant starting a new account in my name.I told them that if they didn't transfer the 12 months free broadband i wasn't interested.After numerous calls i was vaguely assured that i would still get 12 months free broadband but i had nothing in writing, so i phoned them to cancell within the 14 day cooling off period.
Despite the cancellation the new account has still gone through and a charge for broadband has appeared on my bill - despite a letter turning up confirming the Free Broadband.
The call centre staff have completely ignored my wishes to cancell and lied to me at every turn.Unless you enjoy stress avoid the Post Office - needless to say i will try to close my account if they don't fulfill their promises, but they just don't listen i might have the same problem escaping in 18 months time.The only way to cancell is to tell Sky or Plusnet to take over the account and let them try their luck.What good is the 14 day cooling off period if they still ride roughshod over it and carry on regardless?
- Location
-
- Location
- Cleethorpes
- Reviewing
- Post Office
- Date
- 2019-03-21
- Comments
-
Cheapest contract for broadband and landline I could find. I'm with them for 3 years now. Just called them because I'll move to another city and they sorted me withing 10 minutes, all good news. No moving costs, no engineer needs to come out and I will now have an even cheaper contract with a better broadband speed. Mind you, I don't use the Internet at home very often.
- Location
-
- Location
- UK
- Reviewing
- Post Office
- Date
- 2021-06-13
- Comments
-
The worst broadband I have ever had the misfortune of using. It constantly loses connection; at least 5 times a day. It crashes online games consistently. Web pages take ages to load. I am extremely disappointed with this broadband and will be swapping to a different one ASAP. Do not waste your time or money on this awful wifi.
- Location
-
- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2021-11-22
- Comments
-
You should recommend this wifi to somoene you hate.
- Location
-
- Location
- north west
- Reviewing
- Post Office
- Date
- 2015-03-18
- Comments
-
DO NOT UNDER ANY CIRCUMSTANCES GET YOUR BROADBAND FROM THE POST OFFICE THERE CUSTOMER SERVICE DEPT(IF YOU CAN CALL IT THAT) IS TERRIBLE.ITS LIKEE HAVING A CONVERSATION WITH A BRICK WALL.FULL OF TOTALLY RUDE INDIVIDUALS WHO ARE NOT AT ALL WILLING TO LOOK AT YOUR PROBLEM. The broadband was initially good to start with but then cheap router box decided i couldnt have wifi they then promised to send out me a new one within 7 working days i waited allmost 4 weeks for them then to say i needed to pick it up from post office. which was impossible for me to do due to work commitments.my mother waited at my home every day for nothing. i then changed to plusnnet and was told my final bill will be sent out 14 days after account was closed but they already refered me to a debt collection agency before they issued the bill.i also asked there customer service dept to speak to a team leader/manager on numerous occasions and was refused every single time.which makes me think the are all covering each others backside as service is beyond a joke.very embarrassing for a company as big as the post office and simply NOT GOOD ENOUGH.
- Location
-
- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2019-06-04
- Comments
-
Have joined Post office Broad band,
3 weeks ago, what a bad decision that was,I just wish I had read the reviews first before joining,
I getting much same problems as in these reviews, speed drops or goes into limp mode,every day totally unreliable, I have made 6 phone calls to them, sent in 6 speed tests, they say I am getting what was promised on the speed & are closing my complaint, I told them I will not except their decision on this & I am going back to SKY, lesson I have learned is look @ customers reviews before sighing up, wish I wish I had.
- Location
-
- Location
- Highland
- Reviewing
- Post Office
- Date
- 2016-01-23
- Comments
-
don't even go there. What a useless shower they are. Customer services com[pletely ignored all of my instructions and really messed up my broadband for me. Despite the fact that I cancelled my order within 14 day cool off periopdf, they carried on and disconnected my ISP and connected theirs. They constantly lied to me about their intended actions and despite multiple calls to so called customer services, I was left without broadband for 4 weeks and they have taken £126. from my bank for cancelling a service which I never agreed to. They are despicable and should be avoided at all costs unless you want endless grief from this crew of delinquents. To call them service providers is a total abuse of English language. They are awful, appaling, unreliable and dishonest. Don't go anywhere near them.
- Location
-
- Location
- hampton wick
- Reviewing
- Post Office
- Date
- 2019-11-11
- Comments
-
this has to be the WORST broadband - avoid if you can afford better deal , today took 4 min to open a single page, total waste of money
- Location
-
- Location
- hampton wick
- Reviewing
- Post Office
- Date
- 2019-11-21
- Comments
-
today i tested broadband speed- 2.7 ...this has to be the worst broadband on the market , post office -total waste of money , not worth even one star
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-06-02
- Comments
-
Pathetic, filled in the online changing form, and then started getting 2 rings on the mobile and then when I called them they said we have been trying to contact you, I cancelled there and then, do not touch with a barge pole, inefficient incompetent business model
- Location
-
- Location
- Halifax
- Reviewing
- Post Office
- Date
- 2019-11-03
- Comments
-
have the adsl , i mainly use for streaming 1080p youtube/netflix and downloading steam/torrents and it works well i get 17mbit constantly with no throttling not bad for £15 a month
- Location
-
- Location
- Didcot
- Reviewing
- Post Office
- Date
- 2020-10-17
- Comments
-
Post office is absolutely amazing ive had an incredible experience and I left because vodaphone brought me out and I spoke to Muhammad on post office customer service and he was so amazing and I felt at home talking to him what a lovely guy! Thanks Muhammad and thanks post office people who have left bad reviews are absolutely full of .... post office I highly recommended them there really good ans customer service is great 10/10 im sad to leave them.
- Location
-
- Location
- Basildon
- Reviewing
- Post Office
- Date
- 2019-03-05
- Comments
-
STAY AWAY - Since day dot, the post office has been on the back foot trying to make up for their terrible service and speeds... Their latest let down is due to myself moving home and advising that the fibre optic broadband that I pay for and use for work won’t be available until after 28 days of my move!!! I repeat STAY AWAY!!!!!
- Location
-
- Location
- Uk
- Reviewing
- Post Office
- Date
- 2020-01-22
- Comments
-
It ran decent for the first few months but now it crashes 4 to 5 times a day and its download speed is incredibly unreliable. I would give reliability a lower score if it let me,do not buy.
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2020-08-21
- Comments
-
I’m not one to ever leave reviews neither good or bad ever as I just simply do not find the time but post office have left me with a lot of time to right this one and they do deserve it.
So I live in a student house share with my friend and the agency told us to order which Wi-Fi we want (didn’t really want Post Office anyway was just the only one with a 12 month contract). We ordered this in the middle of July OVER THE PHONE as we were told it would be approved much faster this way and that we would have it a few days earlier than we would if we did the application online. However, this hasn’t been the case. On the phone we were told that we would receive our box around July 28th-30th which we did and that the to live date would be August 5th. We were on holiday from August 1st-8th and we came back to Wi-Fi but it wasn’t the one we ordered (fibre) they gave us the standard. We received an email from them saying that the engineer couldn’t hook up the fibre broadband and that they’ve compensated us in the meantime with the basic standard which we thought was okay but they didn’t give us a reschedule date.
Only 6 days after being back on Friday the 14th the basic standard Wi-Fi stopped working so we rang up to ask what was wrong and it turns out they sent an engineer out to sort the fibre broadband out for us but instead again couldn’t and also disconnected the basic standard by mistake, we immediately asked when could somebody come and fix this as we have student needing to do work and others working from home during the global pandemic but they wouldn’t give an answer they said they would call on the 19th with an update. This was our “compensation” from them and they took it away from us and still to this day haven’t sent someone back just to reconnect one line. On the 19th they called and said they had no update so I argued with them on the phone as by this point a member of the household had lost their job due to not being able to provide their work to their boss. They rang us again later that day only then to say they can book an engineer out for 26th-28th and asked if we would prefer morning or afternoon slots and we said afternoon.
Yesterday the 20th they left us a voicemail to say they will be coming tomorrow Friday 21st (today) between 8am and 1pm which IS THE MORNING SLOT so at last minute some of us have moved our schedules around to ensure we are in as they need access to the property BUT THEY NEVER SHOWED UP! The account holder has rang up to ask what is going on and a member of the household has been sat on the sofa from 8am-1pm staring at the walls due to not being able to at least watch Netflix (we have no signal in the house so can’t even watch live TV either or go on our phones which Post Office know this) and wasted their time and rescheduled a job interview due to loosing previous job as not being able to provide work for their boss! It’s outrageous. The man on the phone has come back to say they need to reschedule for Monday yet it was them that rescheduled only late last night and haven’t even had the decency to let us know that he won’t be coming today.
Worst part of it all is that we have letters and emails saying the go live date is the 5th of August and it will also be recorded from the voice call and they are trying to lie and say that it intact isn’t until almost 2 weeks after!
Every time we have called it’s been very poor customer service, sometimes they don’t say anything probably because they know they are in the wrong and don’t know what to say.
I understand it’s a global pandemic but the way they have dealt with the situation has been extremely poor, if they dealt with it better I would have understood. They’re excuse was that we are not priority which is damn right rude to say to their PAYING customers.
Never again will I go with Postoffice nor do I recommend them to anyone especially if you are in Birmingham.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2019-01-08
- Comments
-
Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
- Location
-
- Location
- LEICESTER
- Reviewing
- Post Office
- Date
- 2018-12-07
- Comments
-
speed is a little slower yet my PC seems quicker landline is clearer than with BT no direct debit just pay each month best of all BT £41 a month PO £21.90 a month including anytime calls and no paying 3 months in advance catch up TV is great too WOOHOO!!!
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2020-01-31
- Comments
-
Absolute joke, they have no idea what they are doing, never was connected to the internet from Friday 26/1 til I cancelled just now 31/1 called on Saturday to report no wifi, told the entire country’s wifi had gone down (LIE) and engineers do not work weekends, he would get an engineer to sort my line out on Monday and call me then. No call/wifi, called Tuesday to get a guy tell met after quick test fault in my home and I had to select 3 appointment segments ie Friday am/pm Monday am for engineer
to come and fix, Friday morning and no email/text to say when the engineer is due, call customer services agin(every time recording saying I high number of calls you are in a queue) finally speak to a women who tells me ‘ it says on my screen you went live on the 26/1’ I said what a Sunday it never did, to be told no record of an engineer being booked or my calling, Saturday,Monday! Absolute joke trying to cancel and women will not allow me to !!! Absolute joke terrible service avoid!
- Location
-
- Location
- somerset
- Reviewing
- Post Office
- Date
- 2019-06-14
- Comments
-
I am continually unable to access sites it keeps displaying DNS
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2020-11-20
- Comments
-
Avoid at all costs, terrible service, no response to emails and taken more than 30 days to fix a line fault. The Bt customers in my road had theirs done in 48 hours but then BT have signed up to the voluntary codes of practice with £8 per day compensation paid for outages. PO have not and it’s no surprise as they van not deliver.
- Location
-
- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-09-20
- Comments
-
PLEASE stay away from postoffice broadband this con should not be allowed in this day and age!!lures you in with a cheap deal then gives you terrible customer service and slowbroadband speeds which they say is all ok there end they can send a engineer out for £145.00!!! To look !!!regardless it was all good seconds before unplugging bt box and plugging in theres!!. So then they have you tied yp for 18months with unusable broadband ! Please please beware pay the extra and saty with bt .fingers crossed they be out of business soon ... With such a scam
- Location
-
- Location
- Rutland
- Reviewing
- Post Office
- Date
- 2020-01-28
- Comments
-
Was swapping over to them from sky as the price was so much better but don’t go there.
The changeover date was for the end of this month, but excuse after excuse meant we had absolutely no faith in them as a company.
Extremely poor customer service, still hadn’t received the router even though it was only 4 days before the switchover date shocking company
- Location
-
- Location
- Sussex
- Reviewing
- Post Office
- Date
- 2018-02-13
- Comments
-
I switched from BT to Post Office broadband in Jan 2018. The big switch over day was 5th Feb.18. BT switched off my services at about 10.15am. Post Office livened things up at about 16.30 so the switch isnt quite seamless. The internet was quite unstable for the first 12 hours. Mobile phones having trouble connecting etc. I reset smart plugs a number of times. Amazon echo and dot ended up having a mind of their own.!! I called Post Office and they did SOMETHING to the router and everything seemed to settle down. A week later I was still thinking that although it was all working, things were not as they should be. I sent a message to Post Office online and they called back within 24 hours. I previously used my own TP Link modem router when I was with BT. They were very friendly and talked me through the settings I needed to set my own router - log in name and password etc (not that same as the account log in) and suddenly EVERYTHING was working great. All smart devices - plugs, bulbs, phones, tablets, TVs laptops...the lot. Im now getting a slightly faster speed than when I was with BT. My conclusion is that the Post Office router just isnt very good. It works but it should be better. To be fair I didnt think much of my BT or Sky one when I was with them so I think a lot of ISPs are simply giving out 'free' modem routers that are just not as good as they should be. If you want a decent modem router, best buy your own than use the ones ISPs send out.!!
- Location
-
- Location
- Darlington
- Reviewing
- Post Office
- Date
- 2015-06-26
- Comments
-
I am extremely happy with my service from the post office the speeds aren't the best out there but I am able to use my xbox online with no problems and streaming netflix and youtube is perfect. The downloads stick at about 780mb a second but I'm happy with that whereas other people giving low ratings might not be I'm not speed obsessed as long as my gaming works and streaming I tend to be happy and all that has worked since the day i installed my router untill now 6 months later not 1 problem
- Location
-
- Location
- Swindon
- Reviewing
- Post Office
- Date
- 2019-10-17
- Comments
-
The worst service ever! Unfit for purpose! Customer service useless. I was told that our early termination fee was waived but still got bills and threats. Harassment, cruel treatment, and lies...that is their methodology. I wholeheartedly agree with all the other negative responses from other disappointed customers. BEWARE. AVOID AT ALL COSTS.
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-03-04
- Comments
-
Honestly the worst broadband I have ever experienced. The broadband is constantly dropping out, the router keeps loosing the DSL connection so service is really patchy.
We keep getting told we are getting 13mb/s on our line but are seeing nothing like this on our devices, devices measure less than 2mb/s download a lot of the time.
Online gaming is generally not possible, internet TV is patchy with buffering needed. Horrible experience.
Have contacted post office to sort, BT engineer been round to check the line and it's all fine. Speak to post office about this and they are adamant there is no problem and refused to replace the router.
Previously with Vodafone and didn't have any problems whatsoever, could use multiple devices over wi-fi at same time. Now with post office and it's terrible, especially using WiFi for work.
We are currently trying to leave as we are citing they aren't fulfilling their contract but the want to charge us the remaining 9months of our contract to leave them.
We have now taken issue to the ombudsman.
Avoid at all costs and go with someone reliable even if they are a few quid dearer.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.