1,366 Customer Reviews over 35 pages
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- Location
- Derbyshire
- Reviewing
- Post Office
- Date
- 2021-01-11
- Comments
-
Like an idiot I went with these cowboys for broadband.
I had faster 56k dial up. When the internet went down which it did almost every day it was our fault according to the advisor at post office.
We were supposed to have an engineer in August and we’re still waiting now.
The advisors were rude as always interrupting me when I was trying to ask them something.
Now I have switched away and before my final bill has arrived the idiots have set debt collectors onto me.
For less than £20.
- Location
-
- Location
- Derbyshire
- Reviewing
- Post Office
- Date
- 2017-09-22
- Comments
-
Since moving over from Fuel Broadband, who always gave a good service. My broadband has slowed to a snails pace. I am struggling to get anywhere with the customer service department. Very poor alround, I am deeply unhappy with this company.
- Location
-
- Location
- Derry
- Reviewing
- Post Office
- Date
- 2018-12-11
- Comments
-
Horrible customer service.
Switched from Post Office to BT as BT gives 5x better speeds for the same price.
When I got the BT Setup, post office refused to give my new provider access to my phone line demanding a fee with ZERO notification. Terrible and cheeky customer service kept trying to fod me off until I got 1 good person after 2 hours.
- Location
-
- Location
- derry
- Reviewing
- Post Office
- Date
- 2017-07-06
- Comments
-
after getting rubbish contract with p.o. i cancelled. i gave them no money. please rember, you all have customer rights. they came after me but i stood up to them. now im with new company and much happier.
- Location
-
- Location
- Devizes
- Reviewing
- Post Office
- Date
- 2021-06-20
- Comments
-
Incredibly unreliable broadband. Cuts out and buffers all the time and when you ring customer services they tell you the speed is fine. Struggling to get 5mb most days.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2019-11-14
- Comments
-
Lovely smooth connection very happy went live early in the morning on my go live date and I left it for 3 days to set itself up properly and its great definatley a thumbs up from me
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2017-09-25
- Comments
-
This is an appalling service. Log in using password given does not work, so no access to any bills. Broadband speed under 1 mb per Sec! Also unreliable and not working at all at times. Customer service non existent. Telephone number given, through different filters gets you back to square one.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2019-02-24
- Comments
-
Not impressed. Had the router delivered to my local post office as I didn't know if it would fit through my letter box, they promptly sent it back to the sender! Rang them and got them to send it to my home, knowing I would have to pick it up from my local collection centre, they left it behind a bin! Connected it, and now can't even check my lottery numbers, apparently 'it's a known problem'! Great if you work from home and can't access sites that you depend on. Not impressed.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2021-03-17
- Comments
-
Absolutely disgusting treatment of a customer! Been with them for a year and while the service was mostly ok for the price, suddenly my bill jumped from £20 to £37! £37 just for internet and a phone line I've never used, no tv or other extras. When I contacted them about it they told me it's because I've come to the end of my contract. I was told I would have the £17 refunded if I agreed to sign another contract with them. Its 2 days before my payday and I have an 11 week old baby and that money was set aside for formula as I explained to them but was told that is the only way I would get the money refunded and would have to wait a minimum of 5 days for the refund. What good is that to me and why would I sign another contract with them if this is how they treat their customers? So now my baby has no formula. Thank you very much! And the woman kept saying she was trying to help me! I worked in tele sales and trust me, this is NOT helping. Both people I spoke to over the phone were extremely patronising and really didn't care about the situation they'd left me in. Customer service is beyond appalling. Avoid these scumbags.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-08-10
- Comments
-
Yet another unsatisfied customer with poor speeds and dropped connection throughout the day, customer services are not much help keep changing router settings and say monitor for a few days if no improvement contact us again (and wait in a queue usually for 15+ minutes) Lesson learnt, free broadband means crap speeds and connectivity
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-08-19
- Comments
-
Shocking. Rural area customer who regularly received 7mb with BT. I only receive that in the middle of the night with the Post Office, with evening speeds of less than 1mb.
Advised that they did not have the necessary equipment in the exchange to cope with demand, so I am able to leave my contract.
I found out after I ordered that a few other people on my street had ordered and cancelled due to poor speeds, so my biggest gripe is that they happily accepted my order, knowing they could not provide a service.
- Location
-
- Location
- devon
- Reviewing
- Post Office
- Date
- 2015-05-14
- Comments
-
I never believed such a useless provider existed.Please pay a little more and get a decent provider.I had a fault since 11th December 2014.they promised a engineer and never sent one.The fault was repaired 2 weeks ago May 2015! ! ! They ordered 2 bills or legal action.£108 x 2 .They were rude on the phone.Now Im with BT and no problems at all.Router not going on and off 3 or 4 times every 5 minuets 80% of the time and thats when it was working at its best ! ! ! BAD BAD BAD.YOU HAVE BEEN WARNED. I am suing for the return of £108 x 2 bills and £500 comp...
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2017-09-17
- Comments
-
Totally Useless if you want to access bills etc having a Kindle Fire or basic windows mobile that does not support Adobe flash player. It is impossible to view your account, I have complained repeatedly but I am stuck with pobroadband for 18 months - I was with Fuel Broadband and was switched knowing none of PO's short comings. I am not prepared to pay extra for paper bills. It is their failure and I believe all customers should have equal access to their accounts, I am awaiting a response to my latest complaint.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2020-12-02
- Comments
-
I wish I'd read these reviews before I signed up for Post Office broadband. Yes, it's cheap but a false bargain in that the connection constantly drops out (6 times an hour on more than one occassion). I live alone, have a laptop and mobile phone and do nothing more than email and watch the iPlayer, so not a heavy user at all. I didn't bother complaning as on a couple of other occassions I found that a) any calls to Customer Service take more than half an hour to connect and b) I found their staff either pleasant but unable to help or just plain surly. I endured my 12 month contract for 11 months and paid an early exit fee to swap to John Lewis. It doesn't cost much more (£1), includes free evening and weekend calls and a £40 John Lewis gift card. The difference is like night and day! There was an initial problem with my connection and I was given a £30 credit for the inconvenience. I've been enjoying a fast and stable connection since and can hardly believe it. Surely all broadband offered in the 21 century should be like this? I feel sad for Post Office Broadband. Their poor service will be their downfall, probably resulting in job losses. I wouldn't recommend this "service" to anyone.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2015-05-17
- Comments
-
I have been a Post Office Home Phone and Broadband customer for 5 years - the broadband has been unbelievebly slow but we put up with it because it was cheap. We recently lost all phone service so we called them - they said they'd send out an engineer (which they did) but neglected mention how much it would cost!!!! I was informed by the engineer that if they tried to chrge me to complain. Sure enough on my next bill was a charge for £144!!!! When I raised the query they said I had been informed of the cost when I called, which I hadn't because if they had told me it was going to cost that much I'd have cancelled the phone line as it was never used and we only had it out of habit! As I said we have been with them for 5 years never been late with a payment always abided by the term and conditions, and this is how they treat a good customer - by lying and ripping us off! STAY AWAY (sorry for the shouting but I wanted to make sure you heard me!) The way they treat their customers stinks and the way they talk to you on the phone is shameful - their customer 'service' providers are rude and the informatuion they give you is incorrect (and sometimes downright lies!). I don't care how cheap they are that level of service is not worth any financial saving.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2015-12-27
- Comments
-
Despite twice querying during mye transfer from Plusnet why there was a 15 day wait between telephone and broadband changeover I was not told that the service would be by a different line. They could then have told me the likely speed. I received 6+Meg from Plusnet.The speed PO quoted was 7-8 meg, I actually received 0.5! It took 3 days to get admission that this was all they could provide. They have also billed twice for the rental despite my warning they were duplicating! They say they didn't guarantee a speed. They are still quoting on their speed checker 7-8 Meg for my neighbour!
- Location
-
- Location
- devon
- Reviewing
- Post Office
- Date
- 2021-03-23
- Comments
-
Thank goodness my contract with this lot is up, had nothing but trouble with there rubbish broadband, cuts out two or three times a day, they do nothing about it, do yourselves a favour and go elsewhere, you will have trouble finding a good review on here about them, be careful because they are changing there name now, probably because of all the rubbish reviews, phoned them today too tell them I won't be staying with them, tried to talk me into taking out another contract, I told them they would have to pay me to stay with this trash broadband.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-07-20
- Comments
-
NEVER EVER GO NEAR THE POST OFFICE FOR YOUR TELECOMS.
I recently decided to change my internet & phone provider from The Post Office.
Primarily this was because on several occasions I had tried to contact them with regard to switching to an advertised better deal than the one I had been supplied. At one point even going into a Post Office to see if they could contact the appropriate office. No luck there either.
My new provider contacted the Post Office as a matter of course when 'switching'.
Which was why I was surprised when some time later I received an invoice from the Post Office, but for amounts in the future.
I telephoned them and Lo & Behold I actually got to speak to a human. I explained the situation, and was assured I would receive an updated invoice - which duly arrived with a 'pay by' date on it.
Why was I leaving I was asked – because your customer service is non existent, I replied, and was never offered a better deal even though I class myself as a loyal customer - No response to that.
I therefore arranged via internet banking to pay on the date they required, and it was duly paid on that date according to my internet statement.
Some days later I received a text from a company using 3 letters as a logo? I had never heard of, requesting I contact them urgently about a financial matter. Another scam I thought. I received several more 'urgent' requests over a period of days, so decided to 'play' and see what it was about, only to be told (I paraphrase here) the information required was of a delicate nature about a close friend – who? I inquired – 'we aren't allowed to release that information' – then I'm not going to speak to you, I reply!
A couple of days later I receive a snotty threatening debt collectors letter about proceedings that will ensue if I don't pay the outstanding debt (bearing in mind I have paid monthly on the dot for the last 6 years, I thought this was a bit rich).
I telephoned them, only to be told the debt was cleared. I know I said so why are you sending snotty letters dated after the payment date? It's paid now so it doesn't matter, says the operative.
All this because the Post Office are too incompetent/stupid/lazy/inept to liaise with anyone, let alone their debt collectors – what a bunch of unmitigated cretins – JUST NEVER GO THERE FOR YOUR TELECOMS.YOU HAVE BEEN WARNED!
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-07-29
- Comments
-
I transferred to the Post Office because they promised me 7-8 mb speed broadband. I'm lucky if I get 0.8 and it has been 621 KBits/s (77.625 KBytes/s). If I go on and do an estimated speed with them even now they will quote that speed. The Post Office asked me to carry out a speed checker to assist them which did religiously for 2 weeks with no response from them. When I called they had no trace of it and basically said they couldn't help me and I would have to transfer elsewhere. Why promise something you can't provide. Worst broadband I've ever had and poor service too! Don't even bother to go there. I have wasted money on on-line courses I can't do and have had to cancel Now TV because the speed is too low to watch it.
- Location
-
- Location
- devon
- Reviewing
- Post Office
- Date
- 2016-08-08
- Comments
-
PLEASE AVOID AT ALL COSTS...was with bt many years when contract ended i moved at same time had no broadband and phoned post office as had some info from my main exeter post office by a woman pushing broadband so got a leaflet and verbal info sounded ok i thought but with moving mislade it so phoned the post office to get through to broadband spoke to a adviser with a Liverpool ascent and asked many questions some of the info was wrong and she kept going off to ask questions putting me on hold for ages i was on my mobile phone at the time i questioned her answers some and she got very nasty saying she was experienced as i had asked to be put thu to a experienced adviser or manager i took her name and she after holding for ages said no one to speak too usual story these days i thought and she cut me off i phoned and complained and was just rude to again by another adviser then phoned again pretending to be a current customer and explained my complaints to a person who said i would get a call back i explained all and gave a first name as never any surnames as usual and as i had a time i wrote down was told they would listen to the call i was called back and told she would be spoken too and a person would call me back i manged to ask for a month free as had all the bother and got a call back to do a contract i gave all details to be told at the end they do a credit check he said i had been declined i said what i have a excellent credit of a high score with no negs so i requested it in writing /letter which i received saying experian is who they use i contacted experian who sent me a copy of my file credit and score a copy of any company who have done any checks no post office i was told what so ever i checked on net as well so contacted them post office by phone who insisted they had done a check and i was declined so i put a complaint in twice to get fobbed off with i was declined so complaint to experian who insist a full investigation has been carried out and gave me a final decision saying no contact from the post office so it was a cover up and time wasting stressful time i may go to a ombudsman type thing to complain but moving has taken its toll and as i look after a very old man who has had a stroke and has problems with memory so needed phone and broadband my advice is avoid post office has been privatized and the call handlers are not good at all so give it a wide birth i went back with bt who never questioned my credit when did a check the same day when i asked them was it ok they said yes no problems at all so went with them even tho post office seem cheaper dont trust them at all
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2017-09-22
- Comments
-
Have had service at 2 different houses now, with 2 different routers and multiple filters etc. Constantly resetting the routers because the connection has dropped. It can't be the line.
Customer service is the worst I have ever experienced and probably ever will. They can only go through one step of a procedure every 24hrs and are utterly disinterested and unconcerned. Generally they mess you around on the phone for hours and finally say. Oh yes we see the problem, lots of faults on the line etc and it all works for a little while. Thats after blaming your hardware such as the filter to give themselves more time. It feels like they switch it to fibre or something for a bit to get you off the line? Anyway the service is a complete Joke and has been for years.
I'd be ashamed if I was the post office but I'm not - and they obviously couldn't care less. Hence I am taking the time to warn everybody else.
They even offered us the chance to get out of the contract and then changed their mind lol. And they also told my wife that we "HAD" to take out another 18 month contract when we changed houses. Thats the level of credibility we are talking about here.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-07-15
- Comments
-
Broadband rubbish slow . Well that's if it works . As for the router total garbage ... so far 2 hrs waiting to go on line .. sort this rubbish out . ( Oh had to use my phone to write this no internet again)
- Location
-
- Location
- Didcot
- Reviewing
- Post Office
- Date
- 2020-10-17
- Comments
-
Post office is absolutely amazing ive had an incredible experience and I left because vodaphone brought me out and I spoke to Muhammad on post office customer service and he was so amazing and I felt at home talking to him what a lovely guy! Thanks Muhammad and thanks post office people who have left bad reviews are absolutely full of .... post office I highly recommended them there really good ans customer service is great 10/10 im sad to leave them.
- Location
-
- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2017-10-22
- Comments
-
This company is absolutely unbelievable, took over when my old provider went out of business made mistakes. Customer service advisor are either not trained or a bit dim. Had to ring every month for o check why they keep charging me more than my plan when I haven't gone over my data or used my phone. fed up and only been with then 3 months. I won't be renewing in 18 months. Rubbish companythey should stick to delivering letters.
- Location
-
- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2015-12-21
- Comments
-
Absolutely shocking speed, I have to use mobile data because its just simply unusable, never had issue with any other provider. Avoid like the plague!!!!
- Location
-
- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2020-06-08
- Comments
-
Do yourself a favour and do not entertain post office broadband, connection is that poor, we cannot even undertake a speed test, neither can the post office tech team. Customer service either cut you off or try to fob you off. No one in the organisation takes responsibility for dealing with the issue, it's always someone else's problem. Lost hours and hours of my life trying to deal with the breach of contract.
- Location
-
- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2015-08-22
- Comments
-
My advice is DON't do it! Don't purchase this product. It is THE most unreliable one I have ever had the misfortune to use. Even WORSE than Talk Talk and that's says a lot :( I have left plusnet and they were much netter.
- Location
-
- Location
- doncaster
- Reviewing
- Post Office
- Date
- 2016-03-19
- Comments
-
Im am discusted with the service i have receives had it since december but regreted it after the first 2 months as theg had cut the services and only after 3 weeks of bars on the açount and getting told to wait 24hrs each time i asked for a new router witch came after 6 days and to my suprise still no service it was only when i hade threatend to leave my services had resumed and no letter of how sorry they were or anything if i could rate minus i would DONT GO WITH THIS COWBOY COMPANY worst thing you can do
- Location
-
- Location
- Dorking
- Reviewing
- Post Office
- Date
- 2018-09-28
- Comments
-
The internet is very slow and I'm not happy to pay anymore money towards this service when it doesn't work.
- Location
-
- Location
- dorking
- Reviewing
- Post Office
- Date
- 2016-11-12
- Comments
-
new to Wi-Fi and broadband .post office services I thought I could rely on .also the 18 month deal won me over.i am glad to have read reviews of a seriously intermittent wi fi and internet service. Nothing i have done .and it seems the po. not helpful.
- Location
-
- Location
- Dorset
- Reviewing
- Post Office
- Date
- 2016-03-27
- Comments
-
I have stopped receiving emails for the last three and a half days to date. PO Broadband customer service said that it is due to maintenance and should be fixed within 24 hours. Some hope! They haven`t even informed their customers what had happened either via email or on their website. Absolutely abysmal service.
- Location
-
- Location
- Dorset
- Reviewing
- Post Office
- Date
- 2020-02-01
- Comments
-
We are a 2 person household and internet usage doesn’t extend beyond streaming tv onto the iPad (hardly ever with more than 1 iPad in use at same time). So we have been fine with the ‘standard broadband’ packages offered by BT, Sky and most recently Plusnet. When that contract ran out in the summer I went with the cheapest option available (which I have always done in the past without any problems) and went with The Post Office. My expected speed was given as 13-17Mb but in reality it is rarely above 1Mb. Streaming is unreliable at best. The desktop computer basically doesn’t think it’s even connected to the internet! I’m seriously considering breaking my contract for the first time as previous reviews have stressed The Post Office is useless at addressing issues... I would avoid in future and maybe the ‘cheapest’ in this arena isn’t a wise option.
- Location
-
- Location
- Dorset
- Reviewing
- Post Office
- Date
- 2020-07-13
- Comments
-
Absolutely terrible company. I have found that both OpenReach and BT are both very low level companies. They only reach the minimum level of acceptability for both customers and network service. Their staff were snappy and rude. Internet only works half the time
- Location
-
- Location
- Dorset
- Reviewing
- Post Office
- Date
- 2020-01-18
- Comments
-
Changed my mum's Landline to P.O. because they had a contract without Bband pointed out that number was to stay the same since my mum has Alzheimers! They said it would be done but failed and now say they can't do anything. If a zero rating is possible they should get it!
- Location
-
- Location
- Dorset
- Reviewing
- Post Office
- Date
- 2019-11-17
- Comments
-
AVOID, these people are rip off merchants.
Moved from Talktalk because the deal price was good for broadband and landline with calls.
first bill was as expected £19.
second bill £62, apparently mobile phone weren't included. Wasn't happy, its over £300 to get out of the contract or add as I was told on the phone while complaining £2/month additional to include mobiles.
So third bill £40. £19+2 does not equal £40.
Time to complain again.
These please lie, I will be out of this contract asap and will never use them again.
- Location
-
- Location
- Dover
- Reviewing
- Post Office
- Date
- 2021-07-30
- Comments
-
Traffic shaping ruins this service provider. You can do a broadband speed test while Torrenting the latest Linux Install, the torrent will hit 400kibps (1000+ seeders), but the speed test will show 12mbit download AT THE SAME TIME!
It works, cheap, pays for what you gets.
- Location
-
- Location
- Dukinfeild
- Reviewing
- Post Office
- Date
- 2020-01-29
- Comments
-
Literally have to reset router every hour or so ,, even YouTube doesn’t work,, I can get that on mobile coverage,, I have even used giff gaff sim internet to run my Xbox online while waiting to be connected and tht ran better and faster .. awful would not recommend
- Location
-
- Location
- Dumfries
- Reviewing
- Post Office
- Date
- 2020-04-28
- Comments
-
Broadband is an absolute joke from these clowns 5mbs upload and .5 MBS download wouldn't piss on that if it was on fire lol definitely won't pay for that **** again so post office can sing for there money
- Location
-
- Location
- Dunblane
- Reviewing
- Post Office
- Date
- 2020-06-04
- Comments
-
I shop around for Broadband every year and other than Sky, Post office has been the worse. The broadband speed was ok but it dropped several times a day every day, didn't seem too bad at the start of the contract but by the end was about 4 times a day. Switched to Plusnet, speed has doubled and connection is reliable. wouldn't go back to Post office
- Location
-
- Location
- Dunfermline
- Reviewing
- Post Office
- Date
- 2019-05-11
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.