SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 433 customer ratings since 2018-12-08 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

346 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Serious failings in the management of the business and customer service that make it not fit for purpose and not a reliable operator. After receiving an email advising that we would have an ‘upgrade’ to our service, we have been informed that SSE have a ‘known problem’ and hope to be able to rectify the issue within 48 hours or c96 hours from when the problem started. Try calling them? They aren’t available in the evenings until 8am in the morning. No website cover for the big transition project. Try emailing them? A 5 day turn around time? I waited 30 mins to be able to speak to customer services who were useless. DO NOT USE SSE FOR BROADBAND. They are not fit for purpose!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Kingston SSE  
I switched from Sky to SSE it was faster and cheaper, what a mistake, i have been with them for 3 months now and the broadband keeps crashing, up to 30 times a day I sat in one day and watched it. I work on my laptop and every time the broadband goes down i lose everything. But here is the best bit, try and get in touch with customer service. 9 times i have called and i waited up to 45 minutes a call, i have had one email back from them saying call after 6pm, its still the same, no one answered. Customer service is rubbish and so is there broadband..I have told them i will send the router back and cancel my direct debit. Terrible service SSE.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Peterborough SSE  
WARING! Worst broadband provider.
All the reviews you have read are correct an acurate. Avoid at all costs. You have been warned.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Reading SSE  
Promised average 35 Mbps speed, but is now always UNDER 4 Mbps!! (When I could still cancel the service, the speed was around 30 Mbps) Constant delays to get the service running, I had to register online FOUR times because of 'technical' errors. The first engineer to install was rude and didn't do it properly, had to get another to re-do it.The customer service was always very nice, but actually, nothing gets done!!! Connection cuts off every few days for no reason. It's a cheap deal because it's a cheap, unreliable service.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Portsmouth SSE  
Truly awful. We have been with SSE for years with electric and gas and have never had an issue. Three months ago I asked SSE to supply our broadband. All online stuff was completed and they sent an email asking me to complete my registration.
Now, every week they sand me the same email saying I have not completed my registration and I need to, then they say I am registered and they do not have my full address so I need to reply to the email with my full details. Which I do. This triggers an email that says this email address is not monitored.

A few days later I receive another email reminding me to register for my broadband package.

Three months now without broadband or phone line and if I call them there is a hold message saying it will be over an hour to talk to anyone or I can request a call back. I have requested 4 calls back now and received none.

Truly the worst customer service I have ever seen anywhere. Ever.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk SSE  
Terribly slow broadband, typically takes 10-15 seconds once clicking a link on google to the page opening and often just does nothing and freezes. It may be 50% cheaper than BT but, from my experience, the saving is painful. Personally, I would avoid.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK SSE  
At first the service was excellent. At the end of the contract I was robbed. Asked for a new contract. I now find that in the evenings it is so slow I cannot get e-mail. I am supposed to be on a 35Mb/s fibre service. They recently fired a lot of staff, hence the poor service. I have allready switched energy companies. I will switch phone and internet companies as soon as possible. I suspect they have a new boss who is killing the company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stevenage SSE  
Am 'live' today. Or would be if the router arrived which it wont for at least 3 days so I don't have internet access. Thanks for nothing sse and once I'm set up I'll be cancelling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
County Durham SSE  
SSE are reselling a poor service from BT/Openreach, which was OK. Website and customer service is poor. No other way to contact them but by phone which took 20 minutes. Then put on hold and finally cut off. Very poor aftercare service.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
London SSE  
I was a bit worried when I signed up for ssc broadband, as Iv read some of the reviews.
But I'm pleased I ignored the bad reviews and carried on with my contract, the service I received was excellent and the broadband was spot on, it came live early morning as I was expecting it to be late evening.
Happy customer
  • Satisfaction
    5 stars
Staffordshire SSE  
We switched to SSE broadband a year ago and have had no problems. The speed we get is low - but that is due to location - it is actually slightly better than we were getting with our old provider and is enough for our needs - general internet use and Netflix etc. Customer service is excellent, response time to logging a phone outage was very good, the service has been very reliable. I'm very happy with SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Argyll SSE  
The worst customer service.

Even after getting the confirmation of closing my sse account, the sse company carry on taking money and stole money from my bank account which left me in big trouble.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Peterborough SSE  
Avoid!
I am still waiting to be connected over a week passsed my transfer date! Takes ages to get through to anyone in customer service and when I do there is no resolve. How can companies get away with this?! If you purchase a product then you expect it to be fit for purpose. In any other area of retail this would be addressed and sorted. Disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Warwickshire SSE  
I do not think it is possible to put into words just how strongly I am urging the reader of this review to not sign up to a broadband contract with SSE. Find a different provider! My connection was due to go live 3 weeks ago now, and I still have no internet. I have spent hours over the last few weeks on the phone to the helpline, and most of that has been on hold. Be ready to be on hold for about 30 minutes before you get through to anyone. Then you will have to explain the problem again from scratch. Then you will be told to carry out some new check on the connection, probably one that you have already been asked to carry out several times before. Sometimes they will actually be proactive and phone you, but the person will have information about a week out of date and will be mystified at the fact that the thing they have called you about has now already been checked. The latest update is that they want to schedule their second engineer visit. Why this is required when the first engineer told me that they had tested everything at my end and found no problems, no one so far has been able to adequately explain. They want me to take another day off work. Should I change provider? There is apparently a chance there is a network problem which would go with me to a new provider, but I was still tempted to do so for the chance I got a more competent help service.

Fortunately I have now discovered that I can get fibre broadband installed in the property, so I will be doing that. I pity anyone in this position who does not have that option.

To sum up, sign up to a broadband contract with SSE at your own risk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield SSE  
The slowest and most unreliable broadband ever! When contacting them they say it's fine their end and don't know why it's bad my end! Useless!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northumberland SSE  
Internet outage is now a joke. 1 year ago, it was 1 a week, now it’s 5 times a day ranging from 5 minutes to many hours. Complained, and of course, no reply.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horsham SSE  
This is the first time I’ve ever felt the need to leave a bad review but honestly this company is awful. The internet hasn’t got one day without at least one issue. Some days it would go off and not come back on for days. After repeatedly phoning customer services they had these two cracking bits of advice...1: take the fascia off the box and use the lead that way, we told them we have a crawling baby and that’s not a safe option and plus it’s a stupid option at that. 2: plug the laptop, PlayStation etc directly into the router with and Ethernet cable, which would mean us all huddled together in the hallway to be able to use our devices like the good old dial up days! Except this isn’t the good old dial up days it’s a time where you pay 28.99 a month for broadband and expect at least a half decent service. I’ve lost work, gone days without internet and still been charged on numerous occasions and at this current moment I’m trying to leave a bad review which took 20 minutes just to get on the page. Moving back to Now Broadband, they were brill. If you want a rubbish service that cannot go one single day without an issue and ridiculous customer service then SSE are the ones for you. If I could leave no stars I would have!
West Midlands SSE  
I had to ring twice before receiving my router. Then received router 3 days after my internet service started.
I then cancelled the contract having been advised by SSE Talk that no exit charges would be levied if I cancelled within my "happiness" period (60 days within service date). But they still tried to levy extra charges 1 month after my cancellation.
Also, after having called and emailed them several times, I am still waiting for the prepaid envelope they promised several times for returning the router for which they threatened a further charge. Talking to the complaints manager was equally useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Broadband intermittant.download speed 1.86.Try to call and hung up after 10 minutes on three occasions.Everything is just poor.Am trying to cancel.How do you do that when no-one will talk to you.Very disappointed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Perth SSE  
1st day broadband, had to call sse yesterday waited 25 mins to talk to someone. Had to call again today waited 25 minutes to be told i would have to wait in a q to talk to an engineer, after complaining i was told the engineer would call me back. Sure enough within an hour i got called back,I answered phone a robot voice told me what a valued customer I was then put me on the end of a q, waited a little while and gave up. I have just left post office, after 18 month cost went from £18 to £27.50 so changed but post office answered my calls within minutes i would recommend to anybody. Sse absolutely useless.
Rothesay SSE  
The whole service is crap.
Internet has to be the worst I have ever even seen
Customer service is rubbish as they just palm you off with excuses
Grantham SSE  
AVOID!!!!
Absolute shambles of a company. Signed up to their 'Fixed and fibre' package, which was to include energy supply (electric and gas) as well as broadband. The energy tariff wasn't the cheapest available to me, but with the discounted broadband price it worked out pretty well. However I have now come to realise this was all too good to be true. I have now been waiting around 3 months for my broadband to 'go live'. This includes multiple visits from engineers and hours on hold on the phone to multiple people repeating the same story over and over and over. Every time I call they say 'we need an engineer sent out', then the engineer comes out and tells me everything is fine and tests it to make sure. Then I have to go back to SSE and repeat the whole cycle again. I am now currently on my 4th or 5th 'Go live' date with yet again no broadband. I could of went with another company and had internet in my property by now. I would warn anyone considering SSE as supplier to stay well clear. Not worth the hassle!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen SSE  
SSE try to be helpful but speed is dreadful. Was better off with Plusnet but they put their price up too much which made me change.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Essex SSE  
Couldn’t ask for better customer service. There were problems, which were down to the wholesalers, Daisy, and I had to wait 2 weeks past my connection date, but this would have happened with whoever I went with. The difference was whenever I called SSE they were lovely. They gave me £5 off the first month for the inconvenience and I didn’t pay a penny till it was sorted. The connection is great, once the 2 week testing period was over and although I chose the standard broadband, not fibre, it has been perfect, even when watching YouTube and BBC iPlayer in a town house, the coverage is brilliant. I highly recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Somerset SSE  
Haven't even been able to get started with SSE broadband. Good communication while you're signing up but doesn't extend past this. I was given a 21 day wait start up time, lengthy but fair enough. Date comes and goes with no notification. Get a call a few days later saying they actually cancelled the order because of an admin error but will restart it. 10 days till start date, that then comes and goes. Phone them up, "oh just another 4 days" with no explanation. Another 4 days past this, phone them up once again, "That data got changed again, it'll be another two weeks, nothing I can do".
I can deal with disappointing wait times but to not even phone, email, text me to say these massive delays are coming, unreal.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Oban SSE  
worst broadband ever
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen (Scotland) SSE  
SSE - the worst experience I ever had. I was attracted to the low monthly cost, about 20 quid. However, the consistent signal drop for 30 sec to 1 minute renders Netflix and Amazon useless. I experience that loss of signal when banking on-line!
I spoke to them, they gave me a pep talk about "you live in a congested area " and nothing else happened. Well guess what SSE? The traffic will only continue to grow. I feel like they are still in the nineties.
Imagine watching GOT and the fly of the dragons are frozen ... Relaunch Netflux ... Go back to "Resume" ... :))) pretty cool eh?
My advice to everyone reading this: avoid SSE broadband like a plague.
Horrible.
They are either a bunch of incompetents or a bunch of cheap corporate mongers practicing "traffic management". Pay up a tenner more for anyone out there and have proper internet, proper service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hackbridge SSE  
The broadband keeps on cutting out. Also very slow speeds.
Had Sky before and wish I had stayed with SKY. Huge mistake to get SSE. AVOID
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
London SSE  
I had SSE broadband for about 4 or 5 weeks and speed seemed ok but noticed in the mornings I had sometimes dropped the connection. Then after about 7 weeks it began to get annoying. This never used to happen on Sky, plusnet, talk talk, all of which I had used successfully, especially Sky. Phoned customerservices and spoke to a very attentive Lucy who tried various things and I seemed to have a stable and fast connection for couple of days. Then it started dropping again. Lucy in the meantime recalled me as promised to check progress. It was acknowledged something was wrong and SSE arranged for Openreach to come and check my line out. They found no fault, but did update master socket. But low and behold I have had continuous service ever since. Lucy called me back again as promised to check progress and arrange for outage credit. All in all very happy, and fair dues, customer service very attentive.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Alnwick, Northumberland SSE  
RE what Greg Forrest, Consett, SSE 2019-05-11

This you wrote I have a few times and worse it seems this is the way SSE do business. They must be trained to do it this way.

'The Part of your post I refer to'

When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!

But you should know even when take a contract with them on the sales line. You ask something and in conversation ask something else they will over talk you in louder voice to drown what you ask until they finish talking. They always want and need to be the alpha it seems. Not that your competing why should you when you can end the call and get another provider. That is unless you have already signed up.

Do they also still talk through the whole contract which can take upto 2 hours to do. No other service does that and you don't listen either so what is the point. They go on and on and on bla bla f'ing bla yawn zzz !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
1 SSE  
Having just paid £96 to exit my contract early, I can attest to the fact that SSE broadband is not fit for purpose. By their own admission, I've never managed to get more than 8mpbs and I live in inner city Birmingham, so I can only imagine what it's like if you live in a rural area. Uploading anything is impossible, streaming is woeful and trying to use Skype or facetime is completely futile. It is simply not fit for purpose. Don't waste your money, go elsewhere. This from somebody who's decided to pay an exit fee in order to be rid of this cheap, shoddy, laughable service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham SSE  
I've been with SSE broadband for over 12 months and have been delighted. Never had a problem and over 30Mbps on their fibre system. Recently moved house and was particularly impressed. The changeover day between properties was agreed and come the day, I moved the router to the new property, turned on and there it was! No engineer required and well impressed. Would highly recommend
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newbury SSE  
Very happy with SSE broadband, pay for the highest rate broadband, always have a connection, no nasty surprises on bill, and a lot cheaper than our previous supplier BT who price hiked mid contract. Very straight forward and they don't ever phone trying to up sell like talktalk used to.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Stratford-upon-Avon SSE  
Really good broadband service, been with SSE for 6 months now and not had any problems at all, instant connection, no drop off at any time of the day, and excellent customer service.
What more could you ask for?
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton SSE  
For broadband do not waste your time with this company. There is a reason they offer cheap broadband and it is definitely not quality. Terribly slow connection unless between 11am and 3pm. Customer service teams always state they will look in to things and get in contact but never do then you play cat and mouse resolving issues. Should've kept Sky.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Aberdeen SSE  
Utter rubbish.

There is a lot of network throttling during peak times, and of course peak times are essentially any time OTHER THAN 9-5, when everyone is at work - meaning you are ALWAYS throttled during any normal time of day - think abysmal streaming speeds, piss poor download speeds and shocking connection stability - online gaming is just a nightmare.

The 'Technicolour' router is the biggest pile of garbage on the market, whoever in SSE thought this was a good product to give to customers must have been swung full force at a wall as a baby. The connection strength is non-existent, I have zero/one bar (effectively no usable connection) in my bedroom, which is no more than 4m from the router, through two walls (only one structural). The router will also randomly drop out for absolutely no reason.

I only chose SSE as they were the only provider to offer a 1-month rolling, and since I get my electricity with SSE I got a decent discount. If you are not limited by needing a 1-month rolling period, DO NOT GET SSE - you will experience nothing but misery when dealing with anything internet related. If you absolutely must use SSE (for whatever ungodly reason), invest in an aftermarket router, probably something by Netgear - and use the Technicolour P.O.S as a modem only.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Derby SSE  
To anybody thinking about joining SSE broadband have a read of this and you will never consider using them again.

Nothing but problems ever since i ordered from them. Next door neighbours phone line was changed to SSE instead of my own line , took them 2-3 months to figure out what had even went wrong and finally get connected even after i had mentioned to them what the problem could be the adsvisor knew better than me and said the engineer would sort it out. Engineer never arrived twice , he turned up at the house the first time and said that he knocked and there was no answer so he left , i was told i would be provided with photographic evidence that he actually arrived at the right door but this was never provided , the second time he was given my mobile number to call me when he was outside but once again never called and just left. 2 days taken off work for nothing , not that anyone from SSE cared.

The next issue was my connection going on and off consistently about 20-30 times a day ruining whatever work i had to complete that day aswell as games and music i had been watching. For some reason i was advised to call the faults line 12 midnight by an advisor , when i rang up the automated line said i was in a Q to hold on and that my call would be dealt with very shortly , i waited on the line all night expecting for someone to answer and sort my connection out but nothing. The automated line told me to wait in the Q for an advisor even though the line was infact closed and nobody was there until 6am , another £20 vodafone goodybag wasted based on an SSE advisors advice.

Obviously a complaint had already been made by this point and next up was the manager dealing with the complaint Rachel from SSE. On initial contact she told me everything would be investigated properly and compensated accordingly. A previous advisor mentioned something to do with a connection fee of £60 being added to the bill as a engineer had to visit .When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Consett SSE  
My internet connection would regularly drop out 5-10 times a week. Usually for 1-10 minute periods. While SSE customer service was excellent, the issue clearly lies in-house as BT never found a fault with the line. Perhaps another good example of an initially excellent provider (PlusNet) getting too bloated and not upgrading their service to cope with it.

Incidentally, switched to a competitor and haven't had a single disconnect in over a month.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    1 star
Birmingham SSE  
I have been an SSE customer for over a year now. The broadband package has been reliable, the speed as promised. I am most impressed with their customer service. Every time I contacted them whether to ask a question regarding my account or to switch tariff- I could not fault their professionalism nor the speed with which they resolve anything. I contacted them today after receiving a letter informing me that the package price will increase next month as my 1 year contract is due to be renewed.I asked to switch to another deal-lower than what I pay now and with the same benefits, which was immediately processed, no questions asked, no trying to sell any other products I might not want or wish to listen to an extensive sale 'pitch'. Simple and forward, 2 minutes phone call with a very friendly and professional call handler. I highly recommend this provider. Thank you
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Edinburgh SSE  
Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk.
I am paying for 35MB speed and after 4 days the speed is 33MB (highest it has ever been with any provider). 10 days on and it is still stable.
Customer service is easy to get through and always speak to someone in the UK.
I hope the service stays the way it is, I have had far too many poor experience from other providers in the past so still a bit apprehensive.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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