SSE Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.
Recent Customer Ratings for SSE
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 415 customer ratings since 2020-03-06 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
427 Customer Reviews for SSE
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Awful customer service. Awful reliability. completely unsatisified. I would recommend going with another internet provider. |
| |||
| Tim | SSE | 2021-03-03 | ||
Worked fine for about three months, but in the last couple weeks or so the connection drops several times a day. I did a speed check and turns out I'm only getting roughly 28mb, less than half the speed I am paying for. If I had realised SSE used vodafone I would have avoided them in the first place, had dodgy dealings with them before (screwing up a phone contract, admitted it was their fault, but still passed it on to a debt collection agency. Nothing was paid as the agency couldn't even provide paperwork) Absolute crap, Avoid |
| |||
| Rich | S Yorks | SSE | 2021-03-01 | |
the most appalling broadband provider EVER! Connections without access to internet. complete drop outs. pay for 17mb service and don't get any service at all. 17mb service is capped at 10mb when it works. overall this company and its internet is absolutely disgusting, appalling and shameful. customer service do EVERYTHING to blame the customer EVEN WHEN an engineer has been out TWICE and found nothing wrong this end. AVOID SSE LIKE THE PLAGUE! |
| |||
| Berti | LITTLEHAMPTON | SSE | 2021-02-28 | |
Awful internet and telephone provider. Customer service is non existence, you have 5 ways to contact them, and none of them get a response. Been with them for 11 months, will never touch with a barge pole. They are using covid as an excuse for everything. Slow, poor quality product as well. |
| |||
| andy | Devon | SSE | 2021-02-23 | |
Worst service ever! I received the router and connected the whole thing; the light showed red and I followed the advice on how to reset the thing several times. It never worked; not for a second I had access to Internet with this provider. I called them and was put on hold forever. I emailed them and they never replied. I decided to cancel after 5 weeks of no service. I asked them how I could return the router. No reply. Now they are requesting that I pay them for the service they did not provide. I refuse. They are sending threatening letters telling me that a debt collector will come (in the middle of a pandemic lockdown) and they will take me to court. I told them to skip the collector and go straight for the court so that I can present my evidence and have my say to someone who will actually listen!! Big, big scam!! Do not say I didn't warn you..... |
| |||
| Dalia | London | SSE | 2021-02-07 | |
Upgraded in Jan 2021 but still speed and coverage really poor. On Zoom calls often we are closed out and range really poor - first floor reception in and out constantly - wish I’d gone back to BT |
| |||
| Ian Urquhart | Iver Heath | SSE | 2021-02-05 | |
When I moved house I gave them plenty of notice on moving in day they had no knowledge and had to wait 3 weeks for open reach to connect the line. |
| |||
| ian | St Leonard's On Sea | SSE | 2021-02-03 | |
I am on a fixed rate ADSL line which expires in March. |
| |||
| David | Bexhill | SSE | 2021-01-27 | |
I warn against this company when it comes to the Internet in the SEZ. During the day everything works fine, but from 18-24 the internet drops to 1Mb, the SSE provider is vodafone, which chokes the internet during these hours. It's been over 4 months now and nothing reacts, kids can't play or watch YouTube. Forget watching a movie on Netflix in the evening. |
| |||
| Monkko | SSE | 2021-01-24 | ||
Seriously the worst internet provider ever - no contact - put the price up 10 pounds without any notice - internet is unstable down to 6-7mbs most of the time but paying for 70mbs - no customer service - unethically using Covid as a reason to be terrible - basically a bottom feeder of a company |
| |||
| Rusjonew | Derby | SSE | 2021-01-17 | |
Awful provider. I originally signed up with them because they had a signup offer going with British Airways for bonus Avios if you sign up for their Fibre package. I figured SSE were middle of the pack so how bad can they be and I could use the Avios so signed up. |
| |||
| Robin | Nottinghamshire | SSE | 2021-01-03 | |
Confused to read all these bad reviews only problem I had was the router not being delivered on time other than that the internet has been perfect not slow at all...can watch netflix amazon prime etc. with ease and not that expensive per month |
| |||
| Haydn | Leicester | SSE | 2020-12-24 | |
Wow, what can I say. Worst broadband provider ever and incompetent liars. My mum was hitting 2 mbps max, which isn't good for me WFH because I use video conferencing. We called to ask them to leave or to fix the issue. Instead, my mother (her mistake) signed up to their fibre (thinking it would be quicker than moving). My mum asked several times if we could leave no hassle if we were happy - he said yes, within 14 days no strings attached AND that it would be done within a week. |
| |||
| Michelle | Bournemouth | SSE | 2020-11-28 | |
I was promised speeds of 74Mb/s and out of all the time using SSE only managed a speed of 44Mb/s. And they then had the cheek to charge an exit fee of £84.00. |
| |||
| Paul Schroelkamp | Witney | SSE | 2020-11-23 | |
I only have Broadband from SSE and trying to leave them has proved to be a nightmare. It turns out there is no way to cancel unless you call them (can't email, can't do it on the website), so good luck with getting through on the phone at the moment. |
| |||
| Shaun | Tewkesbury | SSE | 2020-11-02 | |
The worst broadband provider that you can imagine. They are not reliable at all. They kept me waiting for more than a month and then told me that I need to wait another 12 days for them to connect me a new phone line bcs they didn't realised what I ordered at all. And customer service just keeps saying sorry and not creating a solution at all. Not help full. Do not ever trust and wait for them they are totally scam. |
| |||
| Salih | Birmingham | SSE | 2020-10-27 | |
I took up SSE between 2016 and 2017, moving from sky. They have a particularly good offer at the time for FTTC which was very impressive. The service however was a bit of a disappointment though, I did try and leave the contract initially, but the penalties were far too great. |
| |||
| Nathan | United kingdom | SSE | 2020-10-20 | |
Just perfect! Promised frustration free broadband, got frustration free broadband. They send an engineer from Openreach to my house to fix the line on my first day of contract, before I even mentioned to them that it's not working - something TalkTalk has not been able to do despite WEEKS of constant complaining! Honestly, save yourself the pain of a slightly cheaper provider without any service, totally not worth it. Choose SSE. |
| |||
| Peter | Sheffield | SSE | 2020-10-15 | |
Extremely poor customer service - passed from pillar to post with excuse after excuse. Slow and unreliable internet with no support. Would not recommend. |
| |||
| Lewis | Bucks | SSE | 2020-10-14 | |
The home moving service is absolutely rubbish. Notified them 1 month before the move, but 3 weeks AFTER I move to the new home, I still don't have access to the Internet. Had to call them dozens of times, and the only answer is they don't actually work on the linework, it's all Openreach's fault and it has been delayed. |
| |||
| Jerry | london | SSE | 2020-10-13 | |
Every night my speed gos down now tonight no internet at all this is 4th time in last 2 months think I need a new supplier |
| |||
| George greig | Inverness | SSE | 2020-10-11 | |
Worst IPS I've had the misfortune to use. Usually an IPS will have good internet, but bad customer service, or good customer service, but slow internet or faulty equipment. SSE is bad on all fronts. The worst customer service. It was so bad that even their automated password recovery email didn't work. I emailed them 6 times to try and get into my account, and they didn't reply once. I was locked out of my account for 6 months. Long waiting times on the phone just to get hung up on by rude agents or faulty connections. Worst of all was the broadband. It was so inconsistent, I'd have drops outs at least once an hour, forcing me to reset the router. I spend hours, checking all the device drivers, forwarding ports, and troubleshooting wireless receivers because I was in complete disbelief that any broadband connection could be so awful. The moment I switched to BT every single problem I'd had with my internet, even the ones I hadn't suspected were related to SSE went away. Every. Single. One. Do NOT use this company, no matter how much they try to sucker you in with savings. My phone gave me a better internet service. |
| |||
| Michael Douglas | Edinburgh | SSE | 2020-10-09 | |
I signed up with SSE 5 months ago in a new area. The first 3 months were great - good speeds, no issues. Then in August my broadband went down for 2 weeks. It took 3 calls, waiting for about an hour each time, before the fault was resolved. Now this month it has gone down again for almost 2 weeks so far, still not resolved and no 'updates' they promise you when you call. I'm just totally fed up. It's so stressful and time consuming dealing with this... |
| |||
| Carol Addison | Spalding | SSE | 2020-09-25 | |
Oddly after multiple attempts at calling and waiting, I got through to a perfect Customer Service rep |
| |||
| Brendan | Essex | SSE | 2020-09-16 | |
I am approaching the end of a two year contract. When I signed with SSE I was regularily achieving speeds of 74mb as I am very close to the cabinet. At the time SSE used Daisy to provide the internet to its customers and there was no issue and good overall speeds. However a good way through the contract SSE moved providers to vodafone and there was an instant reduction of speed down to around 22mb. I have a "fing box" connected to the router that does periodic automatic speed checks and records the speeds and the provider connected to, it showed a speed drop overnight that has never recovered. This was pre-covid and during the peak of that the speeds understandably, perhaps, dropped even further but reached the point where watching you tube required to reduce the quality to 360p if you were to watch videos at all. The speeds have recovered back to the 22mb or thereabouts but has never reached even close to the speeds that Daisy provided under the guise of SSE at the start. Definately time for me to move on |
| |||
| C Williamson | Shetland | SSE | 2020-08-28 | |
Broadband is ok they are a reseller of Vodafone broadband. So if your a Vodafone customer go direct for broadband as you will get a better discount. |
| |||
| Alex | Essex | SSE | 2020-08-19 | |
Absolutely conned by this company. Their broadband was probably the best I have ever had, but towards the end of my 12 month contract I got a letter to say that my contract would auto renew to the most expensive of 3 package options unless I phoned and asked for a different package. I phoned up with the intention of asking for the cheapest package (I don't use the internet a huge deal) but the number quoted multiple times was an invalid number. I made a complaint on their website and about a week later some fly by night bloke phoned me to apologise and chuckled to himself about how rubbish his own marketing team is. He said "I think based on your usage you should be on the cheapest package" and I agreed. I thought the problem was sorted, but a month or so later I looked at my bank statement and had been charged for the most expensive package they do, he hadn't changed a thing. I raised a complaint 2 weeks ago about this. Not heard anything. Considering whether I can recoup the money via the small claims court or some such avenue. |
| |||
| James | Sussex | SSE | 2020-08-18 | |
DO NOT GET SSE |
| |||
| Nathan | Manchester | SSE | 2020-08-18 | |
Upgraded to fibre19 from adsl only received for 48 hours can't get answer from customer service phone line after several 1 hour calls from my mobile sent complaint emails got no answer so can't report the fault 6 days later still no signal and no answer from sse I have walking difficulties and rely on the Internet I am at my wits end they have not held up there side of the contract |
| |||
| Ruth Buckley | Stranraer | SSE | 2020-08-05 | |
I wanted to cancel my "no-fixed term" contract and was told I could get a discount. What I got instead is a new 18 month contract, but was only told I am getting a discount! Now I'm having to pay cancellation fees due to not being aware of the new contract. |
| |||
| Ren | Aberdeen | SSE | 2020-08-04 | |
Worst service I have ever had the do not answer emails |
| |||
| John Monaghan | Crieff | SSE | 2020-07-20 | |
Absolute rubbish! Rubbish service. Pricey... never, ever again!!! Extra charged. DON"T EVEN THINK TO SWITCH TO SSE... you will REGRET! 100% |
| |||
| Dimi | Bristol | SSE | 2020-07-16 | |
We've been with SSE for a couple of years and their broadband has been a little patchy with the router dropping out every now and then. However last Wednesday night it dropped out and has not been back since, apart from a brief period over the weekend. We phoned last Thursday to be told it would be referred to their technical desk, and they could give no timescale to be resolved. Phoned again this morning and I was told the same, and the reason they could not give a timescale is because they are just getting set up for people to work from home! Nearly four months since everybody else did so. Service from them is non-existent with no emails or calls replied to. Avoid at all costs! |
| |||
| Richard | Partridge Green | SSE | 2020-07-13 | |
My internet stopped working I called them, it took one hour for somebody to answer the technical team could not do anything, two days later the internet started working. Four days later it kep cutting out again whilst I was in the middle of a zoom meeting for work. This keeps happening every day. Friday 10 July 20 it went off again and not come back on again. It has cost me money on my phone to pay for more data. SSE you need to sort this mess out!!! I will have another stressful day Trying to contact you to sort yet again the same problem !!! Wake up !! You will have no customers left |
| |||
| Angela | Knutsford Wa16 | SSE | 2020-07-12 | |
I am at a loss how bad the customer service at SSE is. The lack of communication on the process of moving home is non exsistent. When you do receive an email its most likley got the wrong information and irrelevant to the process. Whats really frustating is waiting approx 20 mins each time to get though to advisors who cant really tell em anything to then say they will call me back and never do. I have raised a complaint bt have received no official response in how they are going to deal with the situation. They may be cheap, but its for a reason. |
| |||
| James | Wales | SSE | 2020-07-09 | |
My first time with SSE was brought to and abrupt parting of the ways by a house move. Overall at the time I was pretty happy with them. The accounts system was one of the best I had come across, never as mistake, an overcharge, nothing. Support at that time was pretty brilliant if you could not get through the automated system asked if you wanted a call back and gave you an approximate lead time, and it worked, brilliant! The only downside I recall was the fair usage policy, which quite simply was not fair and caused a lot of frustration at times and up to the time of writing is still sadly in place. I tried to transfer my account to the new address but was informed they could not supply to that address at that time. |
| |||
| Ray | Cumbria | SSE | 2020-07-08 | |
SSE seem to think that Covid is a good excuse for no internet or very slow internet. Tried to phone may times no result tried customer service same result. I would advise you not buy if you do you will disappionted. It would be worth paying 120 pounds to leave |
| |||
| Harold | Worcester | SSE | 2020-07-07 | |
Exasperated . Accept Covid has caused service issues but SSE online information is poor, the accounts page is lacking clarity and there is no way to check what your current Broadband deal is and when it expires and if SSE have carried out a renewal. |
| |||
| C L | croydon | SSE | 2020-07-07 | |
Absolutely shocking. Was fine when 1st went in but a month later the blaming covid for slow speed. We pay for upto 70mbwe were averaging 34 mg and that was fine. Suddenly were on around 4mg bearing in mind we have 2 kids and out TVs are all internet service providers and rely on good speed. Have contacted sse and not a thing been done or said. Got to an escalation point yesterday and we have escalated it but they just dont give any cares at all. We will be leaving sse and not paying to do so as there not proving a service we pay for. Dont bother people its shocking |
| |||
| James spencer | DAVENTRY | SSE | 2020-07-02 | |
The service has been fine. But a fallen tree has severed my line. Openreach cant repair it until SSE contact them. I have been trying to get through to them for 2 days and have so far spent 4 hours waiting with no answer and no response to emails or anything. They are a disgrace. |
| |||
| Andrew | Gloucestershire | SSE | 2020-06-30 | |
Loading... |
||||
Add your own review of SSE
See how SSE customer ratings compare to other home broadband providers
Compare home broadband
View all home broadband providers
Read our SSE Broadband buyers guide
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
