SSE Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.
Recent Customer Ratings for SSE
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 433 customer ratings since 2018-12-08 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
346 Customer Reviews for SSE
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Serious failings in the management of the business and customer service that make it not fit for purpose and not a reliable operator. After receiving an email advising that we would have an ‘upgrade’ to our service, we have been informed that SSE have a ‘known problem’ and hope to be able to rectify the issue within 48 hours or c96 hours from when the problem started. Try calling them? They aren’t available in the evenings until 8am in the morning. No website cover for the big transition project. Try emailing them? A 5 day turn around time? I waited 30 mins to be able to speak to customer services who were useless. DO NOT USE SSE FOR BROADBAND. They are not fit for purpose! |
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| Simon | Kingston | SSE | 2019-12-05 | |
I switched from Sky to SSE it was faster and cheaper, what a mistake, i have been with them for 3 months now and the broadband keeps crashing, up to 30 times a day I sat in one day and watched it. I work on my laptop and every time the broadband goes down i lose everything. But here is the best bit, try and get in touch with customer service. 9 times i have called and i waited up to 45 minutes a call, i have had one email back from them saying call after 6pm, its still the same, no one answered. Customer service is rubbish and so is there broadband..I have told them i will send the router back and cancel my direct debit. Terrible service SSE. |
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| Simon | Peterborough | SSE | 2019-12-02 | |
WARING! Worst broadband provider. |
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| Guy | Reading | SSE | 2019-11-30 | |
Promised average 35 Mbps speed, but is now always UNDER 4 Mbps!! (When I could still cancel the service, the speed was around 30 Mbps) Constant delays to get the service running, I had to register online FOUR times because of 'technical' errors. The first engineer to install was rude and didn't do it properly, had to get another to re-do it.The customer service was always very nice, but actually, nothing gets done!!! Connection cuts off every few days for no reason. It's a cheap deal because it's a cheap, unreliable service. |
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| Phil101 | Portsmouth | SSE | 2019-11-27 | |
Truly awful. We have been with SSE for years with electric and gas and have never had an issue. Three months ago I asked SSE to supply our broadband. All online stuff was completed and they sent an email asking me to complete my registration. |
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| Reasonably patient normally | Suffolk | SSE | 2019-11-20 | |
Terribly slow broadband, typically takes 10-15 seconds once clicking a link on google to the page opening and often just does nothing and freezes. It may be 50% cheaper than BT but, from my experience, the saving is painful. Personally, I would avoid. |
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| RuralBroadbandUser | UK | SSE | 2019-11-15 | |
At first the service was excellent. At the end of the contract I was robbed. Asked for a new contract. I now find that in the evenings it is so slow I cannot get e-mail. I am supposed to be on a 35Mb/s fibre service. They recently fired a lot of staff, hence the poor service. I have allready switched energy companies. I will switch phone and internet companies as soon as possible. I suspect they have a new boss who is killing the company. |
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| John Milbank | Stevenage | SSE | 2019-11-12 | |
Am 'live' today. Or would be if the router arrived which it wont for at least 3 days so I don't have internet access. Thanks for nothing sse and once I'm set up I'll be cancelling. |
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| Dawn | County Durham | SSE | 2019-11-06 | |
SSE are reselling a poor service from BT/Openreach, which was OK. Website and customer service is poor. No other way to contact them but by phone which took 20 minutes. Then put on hold and finally cut off. Very poor aftercare service. |
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| Andrew Hollister | London | SSE | 2019-11-02 | |
I was a bit worried when I signed up for ssc broadband, as Iv read some of the reviews. |
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| Reishni Wyke | Staffordshire | SSE | 2019-11-01 | |
We switched to SSE broadband a year ago and have had no problems. The speed we get is low - but that is due to location - it is actually slightly better than we were getting with our old provider and is enough for our needs - general internet use and Netflix etc. Customer service is excellent, response time to logging a phone outage was very good, the service has been very reliable. I'm very happy with SSE. |
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| Rachel | Argyll | SSE | 2019-10-30 | |
The worst customer service. |
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| Sha | Peterborough | SSE | 2019-10-09 | |
Avoid! |
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| Barryhercules | Warwickshire | SSE | 2019-09-28 | |
I do not think it is possible to put into words just how strongly I am urging the reader of this review to not sign up to a broadband contract with SSE. Find a different provider! My connection was due to go live 3 weeks ago now, and I still have no internet. I have spent hours over the last few weeks on the phone to the helpline, and most of that has been on hold. Be ready to be on hold for about 30 minutes before you get through to anyone. Then you will have to explain the problem again from scratch. Then you will be told to carry out some new check on the connection, probably one that you have already been asked to carry out several times before. Sometimes they will actually be proactive and phone you, but the person will have information about a week out of date and will be mystified at the fact that the thing they have called you about has now already been checked. The latest update is that they want to schedule their second engineer visit. Why this is required when the first engineer told me that they had tested everything at my end and found no problems, no one so far has been able to adequately explain. They want me to take another day off work. Should I change provider? There is apparently a chance there is a network problem which would go with me to a new provider, but I was still tempted to do so for the chance I got a more competent help service. |
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| Toby | Sheffield | SSE | 2019-09-26 | |
The slowest and most unreliable broadband ever! When contacting them they say it's fine their end and don't know why it's bad my end! Useless!! |
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| Simon | Northumberland | SSE | 2019-09-25 | |
Internet outage is now a joke. 1 year ago, it was 1 a week, now it’s 5 times a day ranging from 5 minutes to many hours. Complained, and of course, no reply. |
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| Sandy | Horsham | SSE | 2019-09-23 | |
This is the first time I’ve ever felt the need to leave a bad review but honestly this company is awful. The internet hasn’t got one day without at least one issue. Some days it would go off and not come back on for days. After repeatedly phoning customer services they had these two cracking bits of advice...1: take the fascia off the box and use the lead that way, we told them we have a crawling baby and that’s not a safe option and plus it’s a stupid option at that. 2: plug the laptop, PlayStation etc directly into the router with and Ethernet cable, which would mean us all huddled together in the hallway to be able to use our devices like the good old dial up days! Except this isn’t the good old dial up days it’s a time where you pay 28.99 a month for broadband and expect at least a half decent service. I’ve lost work, gone days without internet and still been charged on numerous occasions and at this current moment I’m trying to leave a bad review which took 20 minutes just to get on the page. Moving back to Now Broadband, they were brill. If you want a rubbish service that cannot go one single day without an issue and ridiculous customer service then SSE are the ones for you. If I could leave no stars I would have! |
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| Hayley | West Midlands | SSE | 2019-09-18 | |
I had to ring twice before receiving my router. Then received router 3 days after my internet service started. |
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| S Lee | London | SSE | 2019-09-13 | |
Broadband intermittant.download speed 1.86.Try to call and hung up after 10 minutes on three occasions.Everything is just poor.Am trying to cancel.How do you do that when no-one will talk to you.Very disappointed. |
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| David Dunlop | Perth | SSE | 2019-09-06 | |
1st day broadband, had to call sse yesterday waited 25 mins to talk to someone. Had to call again today waited 25 minutes to be told i would have to wait in a q to talk to an engineer, after complaining i was told the engineer would call me back. Sure enough within an hour i got called back,I answered phone a robot voice told me what a valued customer I was then put me on the end of a q, waited a little while and gave up. I have just left post office, after 18 month cost went from £18 to £27.50 so changed but post office answered my calls within minutes i would recommend to anybody. Sse absolutely useless. |
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| M macleod | Rothesay | SSE | 2019-08-30 | |
The whole service is crap. |
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| Kye- brightmore | Grantham | SSE | 2019-08-11 | |
AVOID!!!! |
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| Liam | Aberdeen | SSE | 2019-08-02 | |
SSE try to be helpful but speed is dreadful. Was better off with Plusnet but they put their price up too much which made me change. |
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| Pete | Essex | SSE | 2019-08-01 | |
Couldn’t ask for better customer service. There were problems, which were down to the wholesalers, Daisy, and I had to wait 2 weeks past my connection date, but this would have happened with whoever I went with. The difference was whenever I called SSE they were lovely. They gave me £5 off the first month for the inconvenience and I didn’t pay a penny till it was sorted. The connection is great, once the 2 week testing period was over and although I chose the standard broadband, not fibre, it has been perfect, even when watching YouTube and BBC iPlayer in a town house, the coverage is brilliant. I highly recommend them. |
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| Donna | Somerset | SSE | 2019-07-27 | |
Haven't even been able to get started with SSE broadband. Good communication while you're signing up but doesn't extend past this. I was given a 21 day wait start up time, lengthy but fair enough. Date comes and goes with no notification. Get a call a few days later saying they actually cancelled the order because of an admin error but will restart it. 10 days till start date, that then comes and goes. Phone them up, "oh just another 4 days" with no explanation. Another 4 days past this, phone them up once again, "That data got changed again, it'll be another two weeks, nothing I can do". |
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| Eoghainn | Oban | SSE | 2019-07-25 | |
worst broadband ever |
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| D McCann | Aberdeen (Scotland) | SSE | 2019-07-21 | |
SSE - the worst experience I ever had. I was attracted to the low monthly cost, about 20 quid. However, the consistent signal drop for 30 sec to 1 minute renders Netflix and Amazon useless. I experience that loss of signal when banking on-line! |
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| ovi | Hackbridge | SSE | 2019-06-30 | |
The broadband keeps on cutting out. Also very slow speeds. |
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| Richard | London | SSE | 2019-06-13 | |
I had SSE broadband for about 4 or 5 weeks and speed seemed ok but noticed in the mornings I had sometimes dropped the connection. Then after about 7 weeks it began to get annoying. This never used to happen on Sky, plusnet, talk talk, all of which I had used successfully, especially Sky. Phoned customerservices and spoke to a very attentive Lucy who tried various things and I seemed to have a stable and fast connection for couple of days. Then it started dropping again. Lucy in the meantime recalled me as promised to check progress. It was acknowledged something was wrong and SSE arranged for Openreach to come and check my line out. They found no fault, but did update master socket. But low and behold I have had continuous service ever since. Lucy called me back again as promised to check progress and arrange for outage credit. All in all very happy, and fair dues, customer service very attentive. |
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| Bob Wiltshire | Alnwick, Northumberland | SSE | 2019-06-12 | |
RE what Greg Forrest, Consett, SSE 2019-05-11 |
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| 0 | 1 | SSE | 2019-06-07 | |
Having just paid £96 to exit my contract early, I can attest to the fact that SSE broadband is not fit for purpose. By their own admission, I've never managed to get more than 8mpbs and I live in inner city Birmingham, so I can only imagine what it's like if you live in a rural area. Uploading anything is impossible, streaming is woeful and trying to use Skype or facetime is completely futile. It is simply not fit for purpose. Don't waste your money, go elsewhere. This from somebody who's decided to pay an exit fee in order to be rid of this cheap, shoddy, laughable service. |
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| Robin79 | Birmingham | SSE | 2019-05-29 | |
I've been with SSE broadband for over 12 months and have been delighted. Never had a problem and over 30Mbps on their fibre system. Recently moved house and was particularly impressed. The changeover day between properties was agreed and come the day, I moved the router to the new property, turned on and there it was! No engineer required and well impressed. Would highly recommend |
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| David | Newbury | SSE | 2019-05-25 | |
Very happy with SSE broadband, pay for the highest rate broadband, always have a connection, no nasty surprises on bill, and a lot cheaper than our previous supplier BT who price hiked mid contract. Very straight forward and they don't ever phone trying to up sell like talktalk used to. |
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| Sian | Stratford-upon-Avon | SSE | 2019-05-24 | |
Really good broadband service, been with SSE for 6 months now and not had any problems at all, instant connection, no drop off at any time of the day, and excellent customer service. |
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| T.Terry | Southampton | SSE | 2019-05-22 | |
For broadband do not waste your time with this company. There is a reason they offer cheap broadband and it is definitely not quality. Terribly slow connection unless between 11am and 3pm. Customer service teams always state they will look in to things and get in contact but never do then you play cat and mouse resolving issues. Should've kept Sky. |
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| Mike | Aberdeen | SSE | 2019-05-20 | |
Utter rubbish. |
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| James Steward | Derby | SSE | 2019-05-19 | |
To anybody thinking about joining SSE broadband have a read of this and you will never consider using them again. |
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| Greg Forrest | Consett | SSE | 2019-05-11 | |
My internet connection would regularly drop out 5-10 times a week. Usually for 1-10 minute periods. While SSE customer service was excellent, the issue clearly lies in-house as BT never found a fault with the line. Perhaps another good example of an initially excellent provider (PlusNet) getting too bloated and not upgrading their service to cope with it. |
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| Miquel Sanchez | Birmingham | SSE | 2019-05-09 | |
I have been an SSE customer for over a year now. The broadband package has been reliable, the speed as promised. I am most impressed with their customer service. Every time I contacted them whether to ask a question regarding my account or to switch tariff- I could not fault their professionalism nor the speed with which they resolve anything. I contacted them today after receiving a letter informing me that the package price will increase next month as my 1 year contract is due to be renewed.I asked to switch to another deal-lower than what I pay now and with the same benefits, which was immediately processed, no questions asked, no trying to sell any other products I might not want or wish to listen to an extensive sale 'pitch'. Simple and forward, 2 minutes phone call with a very friendly and professional call handler. I highly recommend this provider. Thank you |
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| Lori | Edinburgh | SSE | 2019-05-01 | |
Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk. |
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| Jon | Sheffield | SSE | 2019-04-20 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
