496 Customer Reviews over 13 pages
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- Location
- Johnson
- Reviewing
- SSE
- Date
- 2019-03-25
- Comments
-
The user name they sent with the package did not even work and we could not logon to the account to change or do anything on the first day.
What a crap service on day 1.
Might be worth going with a more reputable one as it seems their broadband service matches their rubbish energy services.
- Location
-
- Location
- Kent
- Reviewing
- SSE
- Date
- 2017-04-04
- Comments
-
Easily THE WORST broadband service we have ever had! And we had broadband many years ago with v21 who practically conned us out of money with contract issues. I would have them back any day over this dismal excuse for a broadband service.
Like other reviews, it started out ok. We signed up to the £21 fibre deal. Speeds were alright, with occasional drops, but we were told this was due to the broadband 'settling'. Well, 8 months, several emails, phone calls and letters later, it would appear that our broadband must still be 'settling'. Poor thing, feeling so unsettled!
The customer service just kept telling us that we had too many devices connected to our router, which is why the signal was awful, devices would lose connection completely for minutes and the speed would reduce to minimal kbps. I tried to explain that we had the same number of devices with o2 (BEST home broadband provider we ever had), sky and plus net and we've never had this number of issues.
Being a bit of an internet geek and doing lots of tests, I established that the router was dodgy, but they refused to agree with me or even try a new one or send out an engineer. Very poor indeed!!
Unfortunately, we are stuck with this terrible service for quite a few months... but the sooner we can get out of it, the better!! Plus net or BT here we come!!
I would avoid, but I understand that some people have had an excellent experience with SSE. I guess it's all down to luck of the draw!! Good luck people and long may we get a day when broadband is fast and free for everyone!!
- Location
-
- Location
- Kent
- Reviewing
- SSE
- Date
- 2018-03-21
- Comments
-
I was with SSE on a great deal, after 14 months we moved out of temporary homeless accommodation to our new home. SSE "couldn't" move my package but I could start a new package exactly the same for over twice the price. Obviously I didn't want that. A couple of months later I get a red bill for the service they didn't cancel, I speak to another person who says it's all cleared up and not worry. Another 4 months later I receive another "unpaid" red bill for even more money, call the 0345 number and get to speak to another chap who was rude and dismissive of the companies faults trying to blame me for them keeping my account open who cannot find any details of my previous conversations on his system who has to then go find who I spoke to before to see what has and should have been done previously. Meanwhile my previously good for a slim credit rating has been obliterated to the point I no longer qualify for a sim only contract!
These pirates need to be put out of business
- Location
-
- Location
- Kent
- Reviewing
- SSE
- Date
- 2018-09-29
- Comments
-
Had issues for the length of the contract. Using an old Plusnet router helped but as soon as I have switched back to the SSE router I am having problems with internet dropping though the router shows no problem and being connected. Continuously unable to load a web page.
Customer service are helpful but go through the same process every time meaning you are repeating previous checks and wasting your time. Not sure how many times I have taken the socket of the wall to do their checks for them as I have lost count.......
- Location
-
- Location
- Kent
- Reviewing
- SSE
- Date
- 2018-12-12
- Comments
-
My FIBER internet with SSE is appalling it is forever dropping connection. I have since learned that you only have fiber internet if it is delivered straight to you house.mine come from the local exchange down to local box then is delivered to house by BT old underground copper cabling. No company should be allowed to advertise this without explaining it won't stop any of the problems you currently with connection while on this system. It is false advertising, I still have the same problems with fiber as I did with broadband but I just pay more now. My contract is due to end and I will go with the only company I know of who delivers fiber straight to the house which is virgin. Sick and tired of being ripped off
- Location
-
- Location
- Kent, UK
- Reviewing
- SSE
- Date
- 2022-03-15
- Comments
-
Everything went live on time. Easy to set up and have had no issues so far. Speeds are excellent and having no problems running 10+ devices at once. Long may it continue!!
- Location
-
- Location
- Kilmarnock
- Reviewing
- SSE
- Date
- 2017-02-19
- Comments
-
Superfast fibre which drops the minute I leave the living room.Will not connect upstairs at all.Can be very slow and to be honest I wouldn't know I had fibre.Can't wait for contract to end
- Location
-
- Location
- King's Lynn
- Reviewing
- SSE
- Date
- 2023-01-21
- Comments
-
Today around 2-3pm my router disconnected from internet. Couldn't contact sse because they works just till 2pm. All day I'm without internet and probably no chance to get help from customer service till monday 8am. That's ridiculous. Very unsatisfied
- Location
-
- Location
- KINGS LYNN
- Reviewing
- SSE
- Date
- 2018-03-17
- Comments
-
Very pleased with the Internet. Coutinuesly good connection and speed. Would recommend.
- Location
-
- Location
- Kingston
- Reviewing
- SSE
- Date
- 2021-05-20
- Comments
-
Horrible broadband service. Only stayed with SSE for not even 2 months and never managed to have good quality broadband. Once exiting the contract using the 60 days happiness guaranty, they still charged me the penalty for leaving them early, saying they would only guarantee good ethernet and not wifi. (in 2021!!! who uses ethernet anymore?) DO not recommend. Horrible experience and even worse customer service.
- Location
-
- Location
- Kingston
- Reviewing
- SSE
- Date
- 2019-12-05
- Comments
-
Serious failings in the management of the business and customer service that make it not fit for purpose and not a reliable operator. After receiving an email advising that we would have an ‘upgrade’ to our service, we have been informed that SSE have a ‘known problem’ and hope to be able to rectify the issue within 48 hours or c96 hours from when the problem started. Try calling them? They aren’t available in the evenings until 8am in the morning. No website cover for the big transition project. Try emailing them? A 5 day turn around time? I waited 30 mins to be able to speak to customer services who were useless. DO NOT USE SSE FOR BROADBAND. They are not fit for purpose!
- Location
-
- Location
- kinson bournemouth
- Reviewing
- SSE
- Date
- 2021-04-07
- Comments
-
i have been with SSE broadband for 17 mouths TOP CLASS SERVICE
- Location
-
- Location
- kirkby in ashfield
- Reviewing
- SSE
- Date
- 2017-06-13
- Comments
-
i thought a review was justified to combat some negative reviews,many of which are simply down to online knowledge. Ive had the ultrafast fibre for over a year now (£21pm inc line rental) and its awesome ! now,lets talk a bit of 'tech' in laymans terms :) 1st,the router is poor,they even acknowledge this but it is free with free delivery. It works fine but the range is poor. Here you have 2 options,buy a router of your own or get a wifi booster ! Many have commented about throttling; this is done by many isp's at peak times,usually throttling streaming or certain types of downloads (torrents etc) , by getting yourself a vpn (virtual private network) you're much less likely to get throttling because the vpn makes the type of data you're using 'invisible' to the isp by encrypting it (a good vpn like cyberghost is only £30 a year for 5 devices). Do the above with your sse connection and you'll b hating when the contract ends because you wont get better value :)
- Location
-
- Location
- Klem
- Reviewing
- SSE
- Date
- 2015-11-22
- Comments
-
I wrote first review of SSE Broadband on 22 October 2015 because my switch over was a disastrous, tedious and it took 6 working weeks all together.
My contract was taken on the 18 September and Broadband started working finally after many phone calls to the customer services & many complaints on the 2nd November .
I was without broadband for 5 and half weeks.
On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call center told me that she would fail a complaint, because I was waiting 3 weeks.
12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back. No one called me back, I had to spend another 30 min, waiting to be connected to the customer services. I wasn’t getting of the phone until I spoke to the supervisor with assurances.
They use BT engineers, so they depend on their scheduling of repairs – another delay.
After BT engineer repaired the physical fault on the line, I waited another week for the router to arrive and for the broadband to go live.
First week broadband speed was very low - on average it was between 4,6 Mb download speed up to 5,4 Mb. The contract is for 17 Mb download speed, I was explained that first week is stabilising period, and that in reality in the future I will be receiving between 5 and 8 Mb depending on my area. Today is 22nd November and speed is 10,8 Mb. I had 3 days last week of speeds between 1,8 and 2,5Mb but this resolved itself without having to contact SSE Broadband customer services.
The advantages are: call centers are 0800 number, staff is polite and well trained, very good deal for broadband and phone rental.
Disadvantages: incredibly long and troublesome change-over, call centres closed on Sundays, phone line Service Charge and Access charge, details below***
If you want to spare yourself agony of waiting TO COMPLETE THE SWITCH OVER from your old broadband supplier, call SSE as soon as your phone line is connected and check on your order status. Call every day – is my advice.
***Depending on the package you choose 0845 & 0870 calls are either inclusive up to 70 minutes during the same inclusive periods as your call package or are charged :
Unbundled Tariff Numbers beginning with 084, 087, 09 and 118 are charged as the sum of two elements: a ’Service Charge’ and an ’Access Charge’. The ’Service Charge’ is as published by the business being called while the ’Access Charge’ is 6.9p per minute. 0845 and 0870 calls remain non-chargeable (no Access Charge or Service Charge will apply) for the first 70 minutes,
for the relevant periods of your calls package and calls to these type of numbers will not be subject to a set-up fee.
When not inclusive in the package, 0845 calls cost a maximum of 13.90p for a one minute call and 0870 calls cost a maximum of 19.90p for a one minute call for all these packages.
- Location
-
- Location
- Knutsford Wa16
- Reviewing
- SSE
- Date
- 2020-07-12
- Comments
-
My internet stopped working I called them, it took one hour for somebody to answer the technical team could not do anything, two days later the internet started working. Four days later it kep cutting out again whilst I was in the middle of a zoom meeting for work. This keeps happening every day. Friday 10 July 20 it went off again and not come back on again. It has cost me money on my phone to pay for more data. SSE you need to sort this mess out!!! I will have another stressful day Trying to contact you to sort yet again the same problem !!! Wake up !! You will have no customers left
- Location
-
- Location
- Ladybank
- Reviewing
- SSE
- Date
- 2022-05-31
- Comments
-
Tried to change tariff today and did not accept
My landline number. I have had very bad experience
With them on all accounts. Especially since ovo
Took over.
- Location
-
- Location
- Lancashire
- Reviewing
- SSE
- Date
- 2018-03-20
- Comments
-
10/10
I left Plusnet three months into an eighteen month contract, it was that bad they let me leave completely penalty free!
Was very dubious but signed up with SSE anyway, purley as it was on a rolling one month contract anyway.
Great decision!
Started off with the same issue I had with plusnet for three months, constantly dropping connection.
One call to SSE and it was completely fixed in 48 hours.
I spent hours and hours on the phone to plusnet, at least 15 calls, minimum of 10 live Web chats, and a huge in depth plusnet forum discussion and they couldn't resolve it.
Also even though their guaranteed minimum download speed was 8Meg lower than what everyone else quoted I'm actually getting an extra 6Meg download than I was with plusnet and talktalk before.
Very happy.
- Location
-
- Location
- Lancashire
- Reviewing
- SSE
- Date
- 2018-02-09
- Comments
-
I have just come to the end of an 18 month contract with SSE which was at the unbelievable price of £21 per month for 76mb fibre broadband incl phone line & all anytime landline calls including selected international.
Took a look at their latest deals and those of competitors before giving them a call to see if they could offer me another good package.
Got put through within a couple of minutes to a really helpful person. I realise that the first deal I had with them was exceptionally good and did not expect them to come anywhere near it again. The nearest comparable deal with another big provider would have come to over £40 as would SSE's advertised deals.
I was able to sign up to exactly the same service again with SSE for £36 per month on a new 18 month contract. I am more than happy to pay this. The service has always been excellent since the day they took over my line & service from Talk Talk.
So, for me it is 5 stars all round for SSE. The service is great, I have never had a fault. They do slow the speed down in the evening, but even so I can watch on demand and do huge uploads that I regularly do in the evenings for work without any problem whatsoever. They were quick and easy to deal with on the one and only occasion I have had to call them, which was to renew. Hope everything stays the same when they merge with N Power which is on the horizon.
- Location
-
- Location
- lancashire
- Reviewing
- SSE
- Date
- 2018-05-10
- Comments
-
If you go with sse don't take it with you when you move, over a month to swap to the new house and had to take out a new contract rather than a direct transfer. since then the connection has been hesitant and intermittent often disconnecting and reconnecting on the wifi. was told during the move they would move my connection date forward seeing as we had been trying to get this organised for over a month before the move and only managed to speak to someone that knew what they were doing a few days before the move, but what they didn't tell me was, that was just the phone line and the internet connection would still be another 3 weeks. no point ringing up to complain, all they want is to close the complaint whether its resolved or not. I'll be looking elsewhere when the time comes, cheap tariff seem to equal cheap service. i guess you get what you pay for rather than what they promise
- Location
-
- Location
- Lancashire
- Reviewing
- SSE
- Date
- 2016-06-20
- Comments
-
Moved from BT Infinity to SSE BB and Phone package at half the cost. Everything has gone great from the outset. Connected today and very easy to set up. Lot quicker than BT Early days but very happy so far.
- Location
-
- Location
- Lancaster
- Reviewing
- SSE
- Date
- 2020-01-18
- Comments
-
Due to transfer to SSE on 27 the December but still no connection ( 18th January ). Long waits on phone - 45 mins to an hour. No proper explanations or time frame for start of service. Utterly dire . Avoid at all costs . Back to Vodafone for me .
- Location
-
- Location
- Landrake Cornwall
- Reviewing
- SSE
- Date
- 2016-08-08
- Comments
-
Hi me and my husband have been waiting since May this year for our internet to be installed and he had the day off today as they said today would be the day and still no instillation I am calling sky right now and in the hope my husband will cancel this useless policy I am fuming don't bother getting this Internet as they are the worst I've ever dealing with.
- Location
-
- Location
- Leatherhead
- Reviewing
- SSE
- Date
- 2016-07-05
- Comments
-
Poor service from start to finish waited 6 weeks being told my provider was holding up the change over. In reality sse could not get their act together. Went to complaints team who could only advise that they could take my phone over but the the broadband would take another 20+ days. Customer service not good. Can't comment on broadband as the company is incapable of providing this service. Avoid, Avoid, Avoid!
- Location
-
- Location
- Leeds
- Reviewing
- SSE
- Date
- 2017-04-27
- Comments
-
I can not find any thing good about this company.Broadband speed is very poor and so is the customer phone service. Fed up do not want to contact them any more as my contract will be ending soon.
- Location
-
- Location
- Leeds
- Reviewing
- SSE
- Date
- 2016-07-21
- Comments
-
SSE Ultra Slow! broadband
This is going to be short and sweet as I have already wasted half my life on the phone to SSE Fibre broadband (Daisy Group) trying to sort my very very slow connection out.
1) They customer service when you and if you actually get through is 0
2) They Promise to call you back for which I have had 8 no call backs
3) Half the Broadband staff know nothing at the very best about their service!
4) Despite over 32 emails proving to then that the Traffic shape terribly they deny it.
5) I pay for a 20mb up 80mb down service for which mostly downloads at 10mb to 15mb !!!
Sum it all up JOKE COMPANY and SERVICE just google and see how many thousands of people have the same problems.
Next time you put your name to a service I would suggest you check out your provider first! (Daisy Group) FAIL
By By SEE time to get my life back!
- Location
-
- Location
- Leicester
- Reviewing
- SSE
- Date
- 2022-05-09
- Comments
-
Dirt bags who sign you up to a contract and destroy your credit rating.
- Location
-
- Location
- Leicester
- Reviewing
- SSE
- Date
- 2020-12-24
- Comments
-
Confused to read all these bad reviews only problem I had was the router not being delivered on time other than that the internet has been perfect not slow at all...can watch netflix amazon prime etc. with ease and not that expensive per month
- Location
-
- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2018-09-22
- Comments
-
Oh my god I can not wait to get out of the contract with SSE Broadband and phone, its the Broadband ever since I joined from day one until my 18 months is finishing soon, I have lost internet from day 1, oh and I was told its my pc, over and over again, but no it wasn't, also I think the people who you think can help you they do not have enough technology to help, totally useless, anyone
thinking of joining SSE Broadband and phone DONT
- Location
-
- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2022-12-08
- Comments
-
Worst company I've ever dealt with. Have managed to over charge me on the agreed price for broadband for first three months and have failed to resolve the issue.
I have made several attempts at contacting them to rectify the issue, including; an online form (which no one bothers to get back to you on); a WhatsApp service (which takes weeks for someone to get back to you on, only to be told they can't deal with billing issues on there; and through phone - where I was promised the issue was resolved, only to receive with wrong bill again a week later).
I then emailed the email contact address included on the latest statement, only to receive an automated response telling me that they no longer monitor that email address, and to visit the Website for a list of contacts (all the ones tried above).
Had numerous drop out issues in first few months, also.
All in all, an an absolutely dreadful company, with a customer service department that's clearly not fit for purpose. Will be looking into cancelling the contract.
- Location
-
- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2018-09-12
- Comments
-
NEVER GO WITH SSE BROADBAND If I could put zero then I would have done, been on SSE broadband for 18 months, wish I never joined. From the first month onwards I have had nothing but problems, broadband is so slow, all I get is no connection, I phoned up they said its my pc, luckily I know about computers, so then line was not working etc etc, really have had enough of SSE broadband and no advisors seem to know how to solve the problems, am paying up early just to get away from SSE, never experienced such a bad service, am going back to SKY
- Location
-
- Location
- Lincs
- Reviewing
- SSE
- Date
- 2016-11-17
- Location
-
- Location
- Littleborough
- Reviewing
- SSE
- Date
- 2015-08-14
- Location
-
- Location
- LITTLEHAMPTON
- Reviewing
- SSE
- Date
- 2021-02-28
- Comments
-
the most appalling broadband provider EVER! Connections without access to internet. complete drop outs. pay for 17mb service and don't get any service at all. 17mb service is capped at 10mb when it works. overall this company and its internet is absolutely disgusting, appalling and shameful. customer service do EVERYTHING to blame the customer EVEN WHEN an engineer has been out TWICE and found nothing wrong this end. AVOID SSE LIKE THE PLAGUE!
- Location
-
- Location
- Littlehampton
- Reviewing
- SSE
- Date
- 2018-08-31
- Comments
-
17Mb Con - YOU WILL NEVER GET 17Mb or anywhere near it. SSE say 3.4 - 7 Mbs = 17Mb contract. With only 0.5Mb upload on top leads to an abismal service. PROTECT YOURSELF FROM THIS CON AND DO NOT USE SSE. SSE ARE DELIBERATELY ABUSING YOU
- Location
-
- Location
- Liverpool
- Reviewing
- SSE
- Date
- 2016-07-17
- Comments
-
Waited in all day for the BT engineer, only to be told that they often don't need to call at your home, but also don't tell you when they're finished at the exchange/ junction box.
I was told I was getting the full 80Mbps, got 55Mbps until I upgraded the master socket myself (which the engineer was supposed to do). I still only get 65Mbps.
This is not a truly unlimited service either, they have pretty brutal traffic shaping. My P2P traffic in is down to about 0.3% of full speed, even in the middle of the night.
I wouldn't have signed up knowing what I do know, and will terminate the contract after the 18 months is up
- Location
-
- Location
- Liverpool
- Reviewing
- SSE
- Date
- 2021-12-02
- Comments
-
Worst internet provider EVER. Not cheap ether at £33p/m
- Location
-
- Location
- Llanharan
- Reviewing
- SSE
- Date
- 2020-02-17
- Comments
-
Most people come here and react in a negative manner, Most of their issues are down to user error.
SSE has been great these last few months, Speed hasn't dropped from what was promised, I can also double my fibre speeds to 76mbps for an extra 3 quid.
- Location
-
- Location
- london
- Reviewing
- SSE
- Date
- 2016-06-30
- Comments
-
Well these guys are rude and can't behave and are obviously trying to get a one-up on customers. They have a "cooling-off" period where they expect you to chase them to install. Well I don't know where they got the idea they were so great but they aren't.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2022-02-21
- Comments
-
the worst of the worst of the worst. nothing works for months. Tried to contact helpdesk many many times, but they can't fix it. Just awful.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2019-06-13
- Comments
-
The broadband keeps on cutting out. Also very slow speeds.
Had Sky before and wish I had stayed with SKY. Huge mistake to get SSE. AVOID
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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