496 Customer Reviews over 13 pages
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2016-10-19
- Comments
-
Totally mis-sold on speed. They dont care. You cant cancel as they wait 14 days to even set it up. Cancellation costs more that the product. Can't even watch Netflix!
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2019-04-13
- Comments
-
Really happy with my are fibre broadband package had no problems with it at all excellent customer service changed over to see broadband and home phone from Plusnet after terrible service also got cheap deal for 18 months also changed my gas and electricity supply over to see so all my managed by one company who look after the customers glad I changed to sse highly recommend them
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2017-11-17
- Comments
-
Never had any problems, customer service is fantastic and not once has the connection dropped. Not overally keen on traffic management but I understand the pros and cons. Speed can vary but overall reliable. They did however promise me at least 50mbps but only get 35mpbs otherwise I would given them 5 stars for everything.
- Location
-
- Location
- Mansfield
- Reviewing
- SSE
- Date
- 2019-12-28
- Comments
-
Internet is constantly going on and off at any random moment and restarting itself. Internet also switches off whenever a device connects to it. Customer service only open 8-8. Would not recommend at all! Awful internet connection.
- Location
-
- Location
- Market Drayton
- Reviewing
- SSE
- Date
- 2018-03-22
- Comments
-
Due to superb customer service, I nearly adopted a grin and bear it approach. When the service worked - it was good! When it was sporadic (half the time) it was unusable. It did allow me to reminisce of the days where a modem sounded like a banshee-but not the best if streaming anything. Unfortunately I need reliability - or I would have stayed with them.
- Location
-
- Location
- Matlock
- Reviewing
- SSE
- Date
- 2021-03-12
- Comments
-
Been with SSE for over a year and always had great service, best provider I have had so far
- Location
-
- Location
- Melton Mowbray
- Reviewing
- SSE
- Date
- 2016-07-14
- Comments
-
TOP CLASS service just became a customer today everything went as according to plan and the fibre speeds exceed Virgin Media in this area !!!, keep the good work up folks.
- Location
-
- Location
- Merseyside
- Reviewing
- SSE
- Date
- 2018-08-09
- Comments
-
I’ve been with SSE 38mb Fibre for almost a year. I was on an older plan with a contract which was more expensive but they changed me to a cheaper plan with no long term contract delivering exactly the same service, Broadband has been excellent, no outages that I can recall and very consistent up and down speed near to 38/10mb, router is fine and does the job. CS have been good when I’ve called. All in all it’s good value.
- Location
-
- Location
- Merseyside
- Reviewing
- SSE
- Date
- 2015-11-30
- Comments
-
Very good service, no throttling or anything either. maybe am just lucky?
also managed to get a free static IP
- Location
-
- Location
- mid glam
- Reviewing
- SSE
- Date
- 2017-02-18
- Comments
-
started great! fast speeds good customer service BUT then the speed slowed for 2 weeks before broadband stopped altogether they want to do everything over the phone so I spent 2weeks recording speeds morning and night that showed no problem their end and spent hours on hold before listening to someone that needs to ask a colleague every question (which comes off a script) The equipment is clearly faulty but they wont replace it. I've now given up and switched providers. SSE are useless their "technicians" haven't got a clue I will never recommend or use again
- Location
-
- Location
- Middlesex
- Reviewing
- SSE
- Date
- 2015-08-11
- Comments
-
Having got cheesed off with the 'special offers' that BT was offering me to stay with them that were higher than I was already paying them for a dreadful service (home hub requiring rebooting many times a day etc.), I swapped to SSE. After two months I cannot say that I can say anything other than it seems to work better than the previous BT ADSL service. The changeover was effortless and the only times I rang them to enquire about personalising the modem I was dealt with by someone who was very clued up (UK call centre). My previous BT speed was 6-7Mbps and the same line with SSE regularly gives 10-12Mbps.
When the line went down (an ongoing fault from BT days), the Openreach technician appeared within a day and spent a generous hour or two fixing the wiring problem to the premises.
The only two negative observations thus far: it is time-consuming to ring their faults line (they should have a separate number for telephone and internet) and if you want to have the number displayed facility on your phone, the cost of this with SSE is above the norm of others. I am encouraged enough to now swap the connection at our Scottish home to SSE.
- Location
-
- Location
- Midlands
- Reviewing
- SSE
- Date
- 2019-03-05
- Comments
-
UK based call centres are the sole reason I stuck with SSE.
Good internet speeds, terrible reliability. Constant drop outs for 1-2 minutes pretty much 2-3 times a day. Don't buy their lies either, this issue is with their broadband servers (or more specifically, the ones they hire/piggyback).
- Location
-
- Location
- Midlands
- Reviewing
- SSE
- Date
- 2016-07-16
- Comments
-
When being a new customer looking to take my business to SSE ... you'd have thought someone would have been interested in making contact with me ... but no. Decided that if they cannot be bothered with new business then they certainly wont be bothered once your captured. Shame on you
- Location
-
- Location
- Midlothian
- Reviewing
- SSE
- Date
- 2020-02-22
- Comments
-
We have had no internet service from SSE since 14 February 2020. Despite multiple calls, SSE has been unable to fix the fault.
They have said that SSE appointed Vodafone as their new phone and broadband provider in September, and all customers underwent a migration from BT/TalkTalk to Vodafone in recent weeks. The migration failed for the TalkTalk service. We were first told we were the only customers affected, then informed there were 40 customers in this situation. The latest we have been told is that about 2,000 customers are affected. We understand that SSE have a review meeting on 24 February to find a way out of this. Has anyone else got further information or been told differently?
- Location
-
- Location
- Milton keynes
- Reviewing
- SSE
- Date
- 2016-11-21
- Comments
-
Called up on the 14th to take advantage of the free broadband offer. Was told someone will call me back later to give me the offer and take it further. No calls a week later. Phoned them up and found out there was no record of my call and will not honour the deal. Avoid...
- Location
-
- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2015-10-12
- Comments
-
Was fine for first 2 months than they show you down and ask you to pay more for fibre broadband.
- Location
-
- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2015-12-30
- Comments
-
Very poor customer service.
Have no control of the network.
- Location
-
- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2016-06-02
- Comments
-
Wish we hadn't bothered moving to SSE. Due to have ultra fibre bb installed and working on 1st june. Open Reach engineer arrived (late) and said he couldn't do it. To add insult to injury he lied to SSE saying we weren't in when he called (we can prove we were). Endless calls to SSE to tell them to just put us onto ADSL as we have businesses relying on internet access. Said that they would fast track it soit would be 2 days to be switched on, then have just been told it willbe 10 days. What a shambles of customer service!
- Location
-
- Location
- Minster Lovell
- Reviewing
- SSE
- Date
- 2016-11-10
- Comments
-
I was already on Fibre broadband so all SSE had to do was organise a changeover to their service, and they managed that ok. However, there was incomplete information in their "welcome pack" - Router login in password and how to get their antivirus software which I had thought was inclusive. So I emailed their customer services and had an acknowledgement, but no answer over 5 days so emailed customer services again, who this time asked for more information- before completely ignoring me again. Hence in 11 days I have had no answer to my simple questions!
I guess I now have to stop my direct debit and put them in breach of contract, but it wouldnt be so difficult if OFCOM did their job properly and actually regulated such internet service providers!
- Location
-
- Location
- Moreton-in-marsh
- Reviewing
- SSE
- Date
- 2023-01-10
- Comments
-
Wi-Fi is absolutely rubbish , had it for over a year now , constantly turning off all day everyday , for the last month the speed gets slower and slower each day and its now at 0.1mbps and can barley open a website, shocking!
- Location
-
- Location
- Nairn
- Reviewing
- SSE
- Date
- 2019-12-07
- Comments
-
Ridiculously Slow Broadband and Appalling Customer Service
In early November 2019 I decided to switch to SSE for my ‘phone and broadband service. Since then I have had issues indicating an appalling level of service.
On 07/11/19 I received a welcome e-mail with 2 attached docs, both of which indicated that I was living in Morayshire, the next County. During a ‘phone call on 25/11/19 I was advised that the wrong address would not appear on important letters. On 02/12/19 I received an important letter from SSE again showing the wrong County.
On Sunday 24/11/19, and without any warning from SSE my internet connection with with Plusnet stopped. This was the first indication that any technical action had occurred.
It took me about an hour on 25/11/19 to get thro’ to SSE. I was only then told that the changeover had actually occurred. The letter advising that the ‘phone & broadband start date “will be” 21/11/19 only arrived on 02/12/19.
Similarly I did not receive the wireless router in advance of the change. It was delivered on 27/11/19. I had been without any internet service for three days.
Since setup of my broadband on 27/11/19 my download speed has consistently been below 3Mbs and sometimes lower than the upload speed. Three requests to improve this have, to date been ignored. To avoid long waiting times on the ‘phone, two have been by the on-line query/complaint form and one has been by e-mail to SSE Broadband Enquiries.
Having used broadband for 10 years at, or near, my current Postcode address I know that I can get much higher speed. I am convinced that SSE have artificially degraded my connection and that they have, so far, deprived me of the proper and normal speed available at my address.
- Location
-
- Location
- Nantyglo
- Reviewing
- SSE
- Date
- 2020-02-18
- Comments
-
After a complaint to sse for 9mps I was getting on ultra fast broadband of 63mps I sighned up for this is a bit of the managers response,SSE don’t sell on speed, we sell on package and there is some information around the parameters of that on the website. WIFI is also not included in our terms and conditions as a guarantee. That being said even if I wanted to investigate the speed fault now for you I can’t as from midnight tonight we won’t be your supplier.
- Location
-
- Location
- Nantyglo
- Reviewing
- SSE
- Date
- 2020-02-09
- Comments
-
Being on ultra fast broadband estimated 63mps I've been if lucky 7mps been over a week complaining nothing has been resolved ,sse didn't tell me there broadband runs on vodaphone network so that explains quite a bit ,my opinion it's to steer clear of sse broadband as you will be paying for a service you won't be getting and then have to send speed tests every hour before thay do anything if thay haven't got days off here and there been over a week and still sse haven't contacted vodaphone to find out what's going on I'll be leaving and will not be paying anything for leaving either
- Location
-
- Location
- Neston wirral
- Reviewing
- SSE
- Date
- 2016-08-01
- Comments
-
Woke up at 9-15 am this morning on change over day for phone & internet changed over routers from EE to SSE hey presto all up and running by 9-30 am could not have been better. Now getting 38mb,I was getting 30mb with EE so that is a good result and hope it stays that way.
Well done SSE this is a great deal £21.00 for all calls and Internet .
- Location
-
- Location
- Newbury
- Reviewing
- SSE
- Date
- 2019-05-25
- Comments
-
I've been with SSE broadband for over 12 months and have been delighted. Never had a problem and over 30Mbps on their fibre system. Recently moved house and was particularly impressed. The changeover day between properties was agreed and come the day, I moved the router to the new property, turned on and there it was! No engineer required and well impressed. Would highly recommend
- Location
-
- Location
- Newbury
- Reviewing
- SSE
- Date
- 2018-06-08
- Comments
-
Went for the fibre (to the cabinet) option with adsl delivery to the house. Openreach engineer turned up as booked, albeit an hour late. But certainly knew what he was doing and had me up and running an hour later. Had it a week. Impressed with speed - 36 MB download, 10MB upload as measured with speedtest.net. Seems very reliable. Very happy right now.
- Location
-
- Location
- newcastle upon tyne
- Reviewing
- SSE
- Date
- 2016-07-12
- Comments
-
SSE have cut us off our talk talk broadband have not provided a new router so we cant connect to broadband, and have been disconnect for a week now. After holding the line for 40 min i was promised a router for next day delivery which never arrived, called again and was told it has defiantly been sent out this time and we still don't have a router so cant connect to the internet. please avoid this company if you cant afford to be without internet for long period of time. Most annoyingly they lie.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- SSE
- Date
- 2017-02-14
- Comments
-
Being technically "challenged" I really wasn't looking forward to trying to set this up , and expected I would have to get somebody to do it for me . The pack arrived well in advance of the switch over date (13th) I read all of the instructions ,and looked at the diagrams . British Telecom cut us off pretty promptly , and the SSE service was there immediately , phone working fine , when I plugged in the broadband connections they all worked fine too , amazingly !! Put the new codes into laptops , kindle etc and we were all set up by 10.00 am , fantastic service .The speed seems faster than we originally had and its £30.00 a month cheaper than our original provider .It's only day 2 but so far it's still working perfectly . Would just like to say that if I can do it anybody can , as I'm useless with anything technical .We were kept informed of the change over date by SSE , and the pack was self explanatory , very easy to set up the change over and the equipment .
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- SSE
- Date
- 2016-09-30
- Comments
-
I have the worse experience ever to change to sse.I am disappointed by the customer service. My phone and broadband stopped working in had to call from my phone on 0345 numbers I was online for 2 hours waited but no luck so I gave up.WON'T RECOMMEND TO ANYONE. THIRD CLASS COMPANY
- Location
-
- Location
- Newcastle upon tyne
- Reviewing
- SSE
- Date
- 2016-10-14
- Comments
-
I have been a customer of see for close to 48 hours now and have no internet or phone for the first time in ten years! Upon contacting them about this issue I was told that it wasn't their fault it was another company called Daisy something I can't remember but it turns out that they use a third party that everything goes through that they have no control over and can only email them and wait for a reply so 9am tomorrow morning I'm calling my old supplier to get put back on ...extremely poor service for this day and age !
- Location
-
- Location
- Newhaven east Sussex
- Reviewing
- SSE
- Date
- 2016-07-06
- Location
-
- Location
- Newlyn
- Reviewing
- SSE
- Date
- 2015-08-06
- Comments
-
Good customer service and broadband speed great .
Would recommend.
- Location
-
- Location
- Newport
- Reviewing
- SSE
- Date
- 2016-06-28
- Comments
-
The speed is totally crap. Was suppose to get up to 79Mbps, but I'm actually getting 80, maybe 85Kbps download speed! Will have a word with SSE.
- Location
-
- Location
- NEWPORT' Isle of Wight
- Reviewing
- SSE
- Date
- 2021-07-12
- Comments
-
SSE have the WORST broadband EVER.!! i have to keep refreshing my page and wait for it to reload' i'm very unsatisfied if i could get out of this one yr contract i definately would. i never had ANY problems with plusnet and i was paying for the same package deal...
- Location
-
- Location
- Norfolk
- Reviewing
- SSE
- Date
- 2016-08-21
- Comments
-
I moved from BT to SSE because of the amazing deal they had at less than half what I was paying BT. Seeing as they where using BT's lines I assumed I would get the same Speed from them as I got from BT. The Sales rep even confirmed I would get the same service.
Wow was he wrong, day one an SSE agent turned up at my house drugged me and put me in a time machine to 1994 where I was subject to a sub 56k performance. Forget being able to game to watch Youtube videos don't even think about Netflix this is the WORST fibre broadband I have ever had. I immediately cancelled and I'm going back to BT.
The main issue isn't SSE its the wholesaler they buy their broadband from speed tests will say 73 mbs because they traffic manage the speed testers to give a high score, in reality you will get basically zero bandwidth. Be prepared for massive pings and useless internet. JUST DON'T DO IT>
- Location
-
- Location
- Norfolk
- Reviewing
- SSE
- Date
- 2020-03-09
- Comments
-
It states on the router box "Welcome to frustration-free broadband from sse". Whoever wrote that and gave it the OK were a pair of comedic geniuses. Still waiting for it to go live, been told we have to wait for bt and they have no idea when it will be switched on. Ultra fast broadband just came to a sudden stop.
- Location
-
- Location
- Norfolk UK
- Reviewing
- SSE
- Date
- 2016-12-25
- Comments
-
SSE for just over 6 months now -
6 openreach engineers visits of which some were brilliant while the others I can only describe as ignorant and negligent.
Using the Wi-Fi on the tecchnicolour router showed absolutely useless wi-fi range and did not find a guest network which was fixed by replacing with an Asus router.
The broadband speed was silly slow each evening at the start so I accepted a different connection - This provided a dynamic IP Address which enabled much better speeds by rebooting to get different links which turned out to be in different parts of the country. This left an inconsistent service which is not ideal.
Next was switched back to a fixed IP and a static route which was not supplied thro' BT exchange equipment causing further issues local to me <> They were then thanked for their efforts and in response to this they make an instant free termination of the contract.
Then was explained that SSE had not expected such a high take-up of the broadband so they had and were in process of extending the capacity which they bought/used and that they would switch the local equipment route back to BT and would appreciate my feedback once this had been completed.
AFTER 6 weeks
End result - Not using their router and achieving 55>60 download and 14>15 upload.
Pro's <> Very good price
Con's <> Can be over 3 hours to get thro' on the phone and Calls back are not always made.
- Location
-
- Location
- Norfolk UK
- Reviewing
- SSE
- Date
- 2016-09-23
- Comments
-
After researching SSE as a provider by asking 6 specific questions 3 months use has shown that 3 of 4 essential answers were wrong. - Use own router > Yes (but NOT if you report any faults when support is then refused).
Is traffic management expected to have any visible effects? Unlikely! (Virtually unusable every evening speed down >3 and up >2.
Was sold 76mbps down BUT local line and exchange will not support more than 40 down - not a price issue as broadband is free but I would expect accurate information after providing tel. no & postcode.
SSE added extras which were not requested and increased bill until these were cancelled.
The simple summary is - Cheap YES - not usable during peak loads - that's every evening here.
Totally incorrect information as to reason for Openreach engineer visits.
9 different customer service contacts in less than 2 months which required repeated explanation of action so far and detail of fault(s) reported.
Supplied router, if it arrives, has rubbish Wifi and no guest network which can be disastrous if you have children or visitors.
SSE should stick to power supply!
- Location
-
- Location
- normanton
- Reviewing
- SSE
- Date
- 2015-09-02
- Location
-
- Location
- North East Scotland
- Reviewing
- SSE
- Date
- 2015-09-27
- Comments
-
Received the new service on the agreed date. When setting up the calls to the Customer Service Centre were answered after only a short delay. I had previously contacted BT and done a telephone tour of India before I got a UK Call Centre! I am now receiving a much better broadband/telephone package for almost half the price. So far very happy certainly pleased 'I went for it'.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
SSE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and SSE.