TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 7985 customer ratings since 2018-12-15 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5670 Customer Reviews for TalkTalk

  • Showing page 1 of 142, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Very late delivery, terrible customer service. When you phone them you get sent round and round in circles and can waste hours and hours just chasing up why a router has not been delivered. Nobody in customer services has the authority to help with anything so it feels very futile to talk to them. I'm now on my third attempt to get a router as the previous two have failed to be delivered - with no explanation given by talk talk. The only thing they've sent me is a bill, for a service I'm not receiving! Their packages seem like a bargain, but when you don't actually receive any broadband they cease to seem like a good deal.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Having moved home, to be told that the only speed I could receive was upwards of 10mbps, I was shocked. found a better deal online and asked to cancel my account. Was told it would be canceled within 24hrs. To only find out that they never cancelled it when I initially contacted them. Contacted them be. put through to the relevant department, to get put on hold and then hung up on after several minutes!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Skegness TalkTalk  
This company is utter trash
The most unreliable broadband I've ever had
Customer service is awful, call centres are either India or South Africa.
Hard to hear over the shouting and noise in the background.

Had nothing but trouble with my broadband dropping since I joined this place, so many calls, so .ittle help.
They even told me that I would have to pay for the engineer (wrong) and they said I'd have to pay an extortionate exit fee despite them providing the most shocking service.
Arranged for a call back yesterday which I did not recieve.
T
All in all its taken me 7 attempts, 7 calls, 7 times going through the same checks on my router for them to finally send out an engineer.

Terrible terrible company, should've listened to what people said about it before I joined, never again will I subject myself to the stress.
Disgusting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
What a joke this company Talk Talk . Customer services is abroad they also feel it is extremely important they not only Lie to you and even have people sit and wait in for Open Reach engerniers to not only give direct information to Open Reach they keep you on phone pretending they our dealing with your account . Open Rent need to look at this company.
Merseyside TalkTalk  
If I was given the option for no stars I'm afraid I'd have done so for every one from the above. The "customer service" is nonexistent, very unhelpful and kept hanging on the phone for ages. The reliability is abysmal, as in its not reliable. I have been with them under 3 months and have had 3 separate faults which all told took them over a week to resolve. WARNING STEER CLEAR OF THIS PROVIDER!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Just do not go anywhere near this company, it is a shambles. The support teams lie and make things up. I have had no broadband for 2 weeks, they tell me Open Reach are looking into this and it will be another 2 weeks. I contact Openreach and they know nothing of my issue. They will not keep going with this level of support, not a chance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall TalkTalk  
Appalling customer service. When you an get through they put you on hold and don't ring back.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Staffordshire TalkTalk  
Guaranteed 41mbps; never hit it once. Just did a speed test on here and was told I could get faster speeds...by paying for the next tier of broadband up... You know, that same plan that I've been paying for for A YEAR already and still not getting. Been trying to leave for three months now and they refuse to let me out of the contract, saying they required 30 days notice! So it's no wonder their internet speeds are a freaking lie; they can't do simple maths. So you might think they're offering a great deal, but they just lie through their teeth on what speed you'll get, effectively making you pay MUCH MORE for a crappier service. No deal TalkTalk can come up with will make it worth dealing with their $!@$^"&
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Cockermouth TalkTalk  
I've used Virgin Media, Sky, BT....

Talk Talk is without doubt in my mind, the worst for service. Their customer service agents are dreadful, most can't be understood, and the level of customer sympathy when something goes wrong is appalling.

Pay extra and use BT
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
LONDON TalkTalk  
I have read many, many scathing reports on TalkTalk and frankly, they are being kind. Whatever your worst ever experience with incompetent, inept, time wasting, incapable, useless, disinterested, wastrel and inane idiots you have ever experienced ……TalkTalk will make them pale into insignificance
TalkTalk really are, incomprehensibly obtuse at just about everything. I think it must be in their business plan! No company could be this bad without a real commitment!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Ilford TalkTalk  
Disaster. I hope talktalk will go out of business soon
I had talktalk broadband for well to long time; internet speed was slow , their customer service was rather quick to answer phone call but incompetent never able to solve any problems.
Talktalk has also leaked my personal details to criminals and I’m still bombarded by scam emails ,phone calls add SMS.
Now they asked me to pay for my email account.
I can only say go to hell talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London W7 TalkTalk  
just really awful. gutted that we are with them and can't leave. It's taking hours of frustration just to try and get any sense. Awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sale TalkTalk  
If I could rate 0 star I would! Pathetic! Awful Internet service and even worse customer service. NEVER AGAIN.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Wales TalkTalk  
Okay until you go to cancel the service, they then make everything as hard as possible for you. There customer service is awful and most of their operatives are hard to understand.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Chatham TalkTalk  
One of the most disgusting customer service I ever seen my life . He even say I can't receive any phone calls and mot internet what a time least make me 1hours on the phone and still not fix the problems. I highly recommend to anyone that who going joined them will be nightmare
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LEICESTER TalkTalk  
A very deceptive company. unexplained price rises, disrespectful or non existent customer service, they will also charge you for a services before you even have access to it. They are reluctant to ever send out an engineer; even for installation!!! It is utterly disgusting!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
london TalkTalk  
An absolute useless service all round , low speeds and cancel contract and charge an exorbitant charge for a service which is atrocious, I have numerous friends also switching providers after the way we have been treated , but bye to bad rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
Newcastle TalkTalk  
Worst intwrnet ever so slow turns off randomly had internet turn off for 6 days AND THEY CHARGED ME TO FIX IT This iternet is a oile of shot all they do is take money
London TalkTalk  
My talk talk is suppose to activate today (5/12/19) they didn’t tell me exact time, they only told me that my activation date is 5/12/19. Now it’s 9:00 pm I rang them to tell that there are still no signals and a rude woman replied YOU HAVE TO WAIT TILL 12PM. I understand, but she can tell me in good manners. Totally rubbish customer service .
  • Satisfaction
    1 star
  • Customer Service
    1 star
London TalkTalk  
Disgusting company. I have been trying to cancel my account for 6 months. They even accept and can see it in an email, yet they carry on trying to bill me. Now they have debt collectors involved!
I will see you in court. Disgusting vile company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire TalkTalk  
Sick and tired of this stupid internet provider going out for up to half an hour at a time, several times a day. It would be alright if this happened rarely, but it happens every single day and several times. I've literally lost auctions because of how unpredictable this internet is, just for example.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hereford TalkTalk  
Omg this company is a complete joke the got the company name right talk talk a load of rubbish 6 hour i spent on the phone trying to get box office on and basically told me I cant have box office when its advetised all over the web page joshua fight on 493, then they told me I need to phone sky themselves to get the channel added to my tv they laughed at me because sky cant do that so I phoned them back and they said I could watch joshua fight if I purchased box nation,like a big fight is going to show on there come on uk customer and speak to people in Africa avoid these people they just talk rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dudley TalkTalk  
Horrendous customer service!!!
Rude staff, underhand tactics to waste my time. Slowing my internet to try and get me to upgrade to super fast broadband.
They may be "cheap" but you pay for what you get
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
TalkTalk  
Disgusting disgusting, customer service diabolical,they billed me for a technical fault that was THERE fault not mine, kept me on the phone for a hour and kept Passing me about, I told the lady not to cut me off so what h
Appended?she bleeds cut me off!do not entertain this company,couldn't understand a word they were saying, thier English is extremely poor grrrrrrr
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Liversedge, heckmondwike TalkTalk  
Bigest pile of garbage ever!!!!!!!!!!Speeds no where near whatthey say.No english help was difficult to understand every person we contacted whilste getting given the run around.Prices changed halfway through contract.Stay away from talktalk!!!!!!!!!!!!!!!!Its cheap for a reason!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
oxford TalkTalk  
Talk talk r absolutely disgusting don't understand a word any of them say!!! Had no Internet for 10 days and not helpful at all I will defo be looking for another provider as they r a waste of time. Staff r terrible know nothing!!!
Blackpool TalkTalk  
Still absolutely disgusting, so slow so unreliable so frustrating. The only thing they do well is take your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville TalkTalk  
It was fine initially just as thousands of other people have said but useless nowadays. We have tried everything and it is off more than on. So being in a good area all round for connections makes me feel annoyed as paying for a service I don’t get. No internet most of the time! Comes and goes constantly just as everyone seems to be saying. Cannot wait to change provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Norwich Norfolk TalkTalk  
All within 21 days of taking out talktalk broadband and phone services they had been blocking xbox gaming and sites like flickr between 4pm and 6.30pm got that sorted having proved the issue was with them by bypassing the block using a vpn on the pc and for the xbox using mobile data via a hotspot and then the service entirely failed.

4 hours on a Sunday using text/ phone contact and then the same but for 3 hours on the following Tuesday morning and despite having been told that there was clearly a bt open reach box fault nearby (3 openreach vans in attendance for days on end) and despite a change of internal cabling and router by my partner talk talk insited on sending an engineer who could not check the bt openreach box.

Talktalk would appear to employ technical department personnel who ask, after you confirm that your internet and phone service do not work at all, if your wifi is working and despite having been advised what colour lights are on the router they then ask if the router is switched on - seriously that is true they seem to believe that wifi works without an internet signal and that router with flashing lights on may not be switched on!!!

So we figured that we would cancel the contract as we were within our first 30 days and leave the tech guy to go find someone to tie his laces for him.

We are now with a new provider with whom we have had no problems - woo hoo.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wales TalkTalk  
Abousolutely tricking disgusting. Been charged twice for internet that hasnt even arrived! Abosoulutely disgusted. Would not reccomend ever!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Keighley TalkTalk  
Nasty company. We have just moved into a new place. Talk Talk was the company used by the people who lived here before us. They recommended we go with somebody else as they had a bad experience using Talk Talk. We have signed up to a new provider but can't get internet now because Talk Talk have put a block on our line! They are causing as much aggravation as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hove TalkTalk  
To cut a long story short, they are terrible, I have spent 3 days trying to sort out my talk talk plus as they said they would be cutting me off on the 30th if I didn't register, they showed me as having an account no. a direct debit set up, and said I was registered. This was after numerous chat agents(where in the world)! who appear not to know what they are doing. The final crunch after 3 days was for them to say they didn't recognise me! So good luck anybody trying to register!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Lancashire TalkTalk  
I was told to register with talk talk mail plus as after the 30th, I would lose my e mails, so after numerous chat agents(where in the world) I managed to get registered as I thought, not being told that I had to have a different e mail and password, I eventually got registered and a direct debit set up, so I thought. On the third day after promises from other agents that I could access my account and register my wife's e mail, and after 3 more agents who didn't know what they were doing, I was told that I was not registered with talk talk plus! Unbelievable after having an account no. And a direct debit set up. I have never dealt with any company as bad as this lot, who just don't know what they are doing, so I think I will go to someone who does. Good luck anybody trying to get registered with talk talk!
North Lancashire TalkTalk  
TalkTalk = Absolutely shambolic company to deal with
Would give no star rating if it was possible.
Absolutely shambolic company to deal with, currently still on the phone after 2 hours of being passed from department to department (that have no knowledge of the previous departments conversations with us!) trying to sort out a router issue that we logged over 2 weeks ago!
Promised during the previous two weeks on two separate occasions that "Oh yes your replacement router will be with you in 3 days time" - didn't turn up either time which has led to this marathon of a telephone conversation. Now currently being told that they have cancelled the previous order due to an error but we have to ring them back in 24-48 hrs to remind them they have to order us a new router........absolute joke of a company!
Myself and my partner both work from home so need connection and it has been unstable throughout this time causing expense to us but no help or understanding from anyone at TalkTalk, disgusting but they do not care one bit!

Supposed to have been getting passed to Management to make a complaint but after another long wait, it seems we have been cut off......awful company, AVOID!

Just picked up a 2 minute 30 second voicemail message from TalkTalk......nothing on it whatsoever, just random noises from the customer service representative on the other end......awesome job guys, well done!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leeds TalkTalk  
Unbelievable lack of communication internally for a telecoms company, as previous reviews have said each call to "customer services" will last at least one hour and will resolve NOTHING. It took three months after going live date to finally create a bill which was correct. Five days after the billing problem was finally rectified, they threatened to restrict service because of "late" payment. Ironically the actual BB product itself is pretty good, but the customer service completely lets the company down. If you value your sanity go elsewhere!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Glasgow SCO TalkTalk  
Not only does Talktalk's connection break off frequently, it's also incredibly slow, has been known to shut off completely for days and the customer service is patronisingly bad.

I've never had more frequent, irritating and life-stalling problems with a broadband provider in my entire life than I've had with Talktalk for the last 9 months.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Altrincham TalkTalk  
Terrible customer service,
Been with talktalk for so many years, but I think it's time to move
Was without internet for a week try to get compensation as they promised on their website,
After being on the phone for 1 hour and 10 minutes they offered me 6 pounds,
I took it as an insult,
I was expecting at least 8 pounds per day as they promised
What a joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
NY OPINION - AVOID. I would give no stars on any of the statements but had to fill in something, believe me it is not even one.. I intend to pay the fee to get out of my contract. YES IT IS THAT BAD>
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough TalkTalk  
They are a waste of space they all talk off a script ask a question and they can’t answer it and I have trouble understanding them and them me go round in circles and achieve nothing. Move on ASAP
Kent TalkTalk  
Could not believe when the talk talk engineer came to connect me just how bad he was 1st he stay 10 minutes they left for 3/4 hour then came back for 5 minutes and got a call to some emergency he said he would be back within an hour after 2 hours I phone him when he said I could finish it myself there wasn’t that much left to do ??? Then I phone talk talk who didn’t seem bother I spoke to complaints who said they would look into the problem .... NEVER heard from them again ... luckily my daughter manage to set up the connection even after I went live I still receive emails from TalkTalk saying they had a problem setting me up but were working on resolving the problem ... absolute joke
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
NN8 TalkTalk  

Loading...

  • 5670 reviews, showing page 1 of 142, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk