TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6227 customer ratings since 2019-09-30 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5973 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Thinking of signing up with TalkTalk?

DON'T

two cocoa tins with a piece of string might be preferable.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands TalkTalk  
I would only recommend Talk Talk to those that have done me wrong. I've spoken to 17 people and have spent countless hours engaged in telephone calls and live chats, going round in circles, explaining the same thing over and over again. So frustrating that a company so bad is able to continue trading. I reported a broadband issue in March and it was fixed at the end of August. Sick of speaking to people uttering scripted answers and issuing empty apologies whilst expecting me to pay for it. I would urge anyone considering signing up to Talk Talk to think again - it won't end well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
Connection drops daily and for hours at a time. Very unreliable.

Their tech support is useless. Insist on going through home set up, which takes an hour or so, every time you speak to them even if you've done it an hour earlier with someone else.

They do not resolve the problem when this inevitably does not work.

Disconnecting is painful. TalkTalk attempts to coerce you into agreeing to additional terms at disconnection. They bill and charge a full month despite knowing your disconnection date - an strategy to keep hold of your money for longer.

I tried to make a complaint about this. So far, their complaints department has simply ignored my complaint points - two replies from them so far with no attempt to respond even to defend their actions.

Overall appalling. I've had 30-40% down time with no connection at all, and some of the worst customer service I have ever encountered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South East TalkTalk  
A couple of times a year some problem I think common to all providers. Last time a problem on Friday with broadband not working at all, brilliantly solved the next day on Saturday.Customer service contacted in chat.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Birmingham TalkTalk  
The worst network in the whole wide world! They have no respect for their customers. They have bad communication skills and can never sort out a problem. They charged me for a service which they never provided. They took money from my account for a service that went live for only 24 hours. They then cancelled my order and asked me to reapply for it! Total and utter incompetence at it's best!
Surrey TalkTalk  
Please do not even consider this company for any type of service. Despite their broadband not being fit for purpose, this will be the least of your issues with them. Online services are not fit for purpose and customer support outsourced abroad. So avoid this company at all cost otherwise you will end up paying for an abysmally substandard service with no access to any form of communication in order to rectify this and no ability to cancel an unsatisfactory service. Piss poor company in every respect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North west TalkTalk  
After being a member of TalkTalk for over 20 years and actually quite happy with their broadband service only to find out that they have been over charging me for years!

Recently, an incident happened where the gardener accidentally cut our phone / WiFi line. One would have thought this was bad luck but in hindsight its a blessing since it has brought to light the awful customer services that TalkTalk has and how they don't actually look after their existing customers. Any reputable and good company would see their customers as an asset and work for their well-being but not TalkTalk - this company is just here to rip you off.

I am actually loathed to giving any stars above - but without giving 1 stars I can't submit this form!

AVOID AT ALL COSTS!!
London TalkTalk  
WORST ever broadband supplier . Not even worth leaving a review . Have since switched to BT which is a MILLION times better and will NEVER go back to TALKTALK . They even SCREWED me for £75 for leaving them after 4 years , thanks for nout TALKTALK .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayrshire TalkTalk  
I have had several episodes of having no broadband. On one occasion for six weeks.
I have been on the phone for over an hour on many occasions trying to get through to customer services
When there is an issue with them understanding what you are saying, they simply put down the phone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
Awful from the start. Messed up my installation and actually cancelled it instead of changing the date leaving me without internet for months.
Connection speed of only 3mb yesterday!!
Ive paid got a kids boost tv package and havent recieved any working kids channels for 2 years. Also paying more than any of their advertised plans and getting hardly anything for it!
Dont get TalkTalk! Worst choice i made for internet providers
  • Reliability
    1 star
  • Speed
    1 star
  • Customer Service
    3 stars
  • Satisfaction
    1 star
Swindon TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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