7,010 Customer Reviews over 701 pages
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- Location
- Herne Bay
- Reviewing
- TalkTalk
- Date
- 2024-02-22
- Comments
-
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Reviews
About
TalkTalk
Reviews 78,975 • Average
TrustScore 3 out of 5
2.9
VERIFIED COMPANY
In the Telecommunications service provider category
www.talkta
lk.co.uk
Company activity
See all
Claimed profile
Pays for extra features
Replied to 97%
OAP disabled. No service. £200 bill.....
So, weeks and weeks to get broadband and phone set up. At no point did my 80 mother of my 80 year old disabled father ever have a phone supply that worked with talk talk. They final agree to cancel the contract after days, yes days on the phone on hold and talking to stupid people.
Send all their rubbish back to them. Get a £0 bill, and rightly so.
Think it's fine and done. No. This is talk talk.
They then send a bill for over £200 to this OAP couple for a service that was never provided!!
Outrageous behaviour.
After hours on the phone again trying to get a manager again, we get cut off.
Take is to court talk talk. You are not getting any money from us and we have the right to now claim from you.
You are a disgrace.
- Location
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- Location
- Milton Keynes
- Reviewing
- TalkTalk
- Date
- 2024-02-19
- Comments
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No way you can talk to someone if you are already customer. But if you choose want to join option you will be straight connected !!!!
You need to be on the phone for minimum of three , only listening to on hold music hours to get to the right person .
I am not going to recommend to anyone
Simply I will never ever go back to join talk talk .
- Location
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- Location
- Rochdale
- Reviewing
- TalkTalk
- Date
- 2024-02-12
- Comments
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I was emailed with a quote for a new contract today 12/2/24.
I was not happy with the price so rang Talktalk and was quoted a new price which was almost £10 cheaper. I was very happy with the young man who I spoke with
- Location
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- Location
- Northwich
- Reviewing
- TalkTalk
- Date
- 2024-02-11
- Comments
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Garbage ISP. Was told we needed a mandatory "upgrade". Engineer arrived and setup our line and router on the ground floor when it used to be on the 1st floor. Now, internet connection is unstable, at times router is unreachable.
Contacted customer services and they tried to sell me their booster. Purchased my own and setup, connection to router is now ok however internet is still unavailable alot of the time...
Internet connection is very unreliable, device to router connection is all ok but still unable to buffer videos, webpages takes more than 5 seconds to load. Upload speeds are faster than download speeds...
Cant play multiplayer games as connection drops out mid way and constant spikes in ping.
Will 100% not be going with talktalk again.
- Location
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- Location
- Central Belt, Scotland
- Reviewing
- TalkTalk
- Date
- 2024-02-08
- Comments
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When we renewed, they renaged on our contract and started charging more, stating they'de 'agreed to a contract that didn't exist' and then signed us up for another way more expensive, which we renogotiated (took about 3 hours). After a few months of blips it settled down until our phone line went dead and for a few weeks we had no landline. I then had to spend over 2 hours trawling through all their questions to book an engineer and then the fault mysteriously dissapeared 2 days before the engineer came so I had to spend another HOUR, just to cancel the engineer. Now our phone line is down again! I tried to cancel the contract and after being on for over an HOUR, finally gave up on the chat, telling them I was fed up waiting for them to set the cancellation in process and closed the chat. They've sent me a shirty message saying that if I cancel my mandate it does not constitute a cancellation and they will continue to bill me and arrears will show on my credit record. My Dad is in hospital, possibly dying and they're keeping me on a frikkin chat for a hour and STILL NOT CANCELLING my contract with them. My Mother can't get me on my landline and she hasn't a mobile so if she needs to call me its costing her a fortune. This company are despicable. I'm going to BURY them in complaint letters, the most inept and unethical company I've ever had the displeasure of dealing with
- Location
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- Location
- ROTHERHAM
- Reviewing
- TalkTalk
- Date
- 2024-02-07
- Comments
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Unfortunately there's no option for zero Star, the Internet speed is terrible and has been so for several months, tons of calls to customer service, mostly overseas agents with a very weird attitude!! And no real solution, a temporary fix for a couple of days then it's allover again. Will definitely move to another provider once my contract is over and have been in full consciousness advising everyone I know to stear away from this provider.
UPDATE1:
In reply to their response below, I spoke to customer service, we have tried all the stupid tips they suggested as I did before, nothing worked, then they sent a technician, as they did before, and lucky me, I had a stable net for a couple of hours, now I am back on my mobile hotspot again, thank God I have a decent internet provider on my mobile phone. They just buy time so they keep collecting bills to the end of my contract, which is luckily coming soon!
UPDATE2:
Fourth time an engineer coming to my house to fix the Internet in few weeks, this is a joke not an internet provider, the worst experience I have ever had!!
Following 4th complain due to absent internet (not a slow net, absolutely no net)!! I have been on the phone for 57 min before I gave up and hang up...from one agent to the next, all essentially useless, esp the one who suggested that it's a good opportunity to extend my contract cause they have a good offer! Can you imagine how stupid is that suggestion when you call to make another complain, FOR THE FORTH TIME IN FEW WKS!!!
Last update:
After being so fed up of their endless bull####, I wanted to cancel my contract!! They said I must pay a contract breakage fees!! They admittedly say we are sorry for offering you sh## service, sent 4 engineers with no benefit whatsoever, but if I want to break a useless contract I must pay breakage fees, if this is not simply stealing money out of your pocket then what is this called?
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2024-02-01
- Location
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- Location
- Coventry
- Reviewing
- TalkTalk
- Date
- 2024-01-31
- Comments
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DO NOT USE Talk Talk. After a decade of being with them an engineer removed my mums landline, she had Alzheimer’s so phone essential. Over 30 calls, DMS on Twitter, text talk and inept complaints team failed to stop them over charging 70 a month for a 27 contract. Failed to connect with eero and no help. Call centre is noisy and staff can barely understand and every department says they can not do anything about it. Talk Talk will not survive the appalling decline. Do not use. They take money off vulnerable old women and offer no Service or help despite claiming they will refund and send vouchers. If I’m are aware.
- Location
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- Location
- Gainsborough
- Reviewing
- TalkTalk
- Date
- 2024-01-29
- Comments
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Appalling customer service, give yourself a break, choose another provider.
- Location
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- Location
- Devon
- Reviewing
- TalkTalk
- Date
- 2024-01-27
- Comments
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If only there’s 0 , that i would give, they dont even deserve a 1!!!!! Stay away from this company . Theyre like scammers!
We moved to new address recently and called TT ahead of time, the agent said no same service available in the new postcode. I wanted to cancel as we like the amount we were paying for the service we had. She offered for me to stay with them and give me fiber 65 instead for same price we are paying before and 1st 3months free ! But she cudnt make those changes as the new account has not yet been activated. She said tol call TT once new service is up n running in the new address.
So enginer came yesterday and install the service, no issues, then i called today as wat the previous agent told me to do so, to inform them about the adjustment etc.. ive had the WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!! its started okay then later the 1st agent kept putting me on HOLD, after an hour on the line , a different agent got back to me without any idea why im with him!!!!!!! So i ended up explaining again n again , went thru security questions again, then he put me on hold again for almost AN HOUR! Just to tell me about an issue that im not complaining about!!.. so he ended up transferring me to the loyalty dept , which call lasted for almost another hour!!! And had no idea whatsover about whats going on! So again explain EVERYTHING FROM THE START!!!! She seemed not very engaging and enthusiastic to talk to. Anyway, she said that SHES NOT ABLE TO GIVE WHAT THE PREVIOUS AGENT OFFERED ME! So why the hell they put me on this new service then if theyre notbeing true to their words!!!!! The only reason i agreed to continue with them was because of wat the previous agent offered!!!..
You CANT GET A HOLD of a proper customer service with TT, someone who will try to assist you and solve your queries, i ended up shaking out of anger because of my HORRIBLE experience!!!!!
Never again!!!!
- Location
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