7,005 Customer Reviews over 701 pages
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- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-19
- Comments
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Just awful Freezes Useless Service Speed A Hearse is Quicker Just a bad terrible Broadband Can see why its not rated highly As you say Crawling at a Snail`s Pace Do Nothing about it Either
- Location
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- Location
- Brockenhurst
- Reviewing
- TalkTalk
- Date
- 2023-11-19
- Comments
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Well I am a TalkTalk veteran/idiot!
As my wife constantly reminds me this is the 2nd time in 5 years that I have had to ditch TT and go back to BT.
Starting with the positives, the set up goes ok and (as I only live 100 metres from the BT exchange) I get high speeds.....when its working. However we are plagued with seemingly random drop-outs
For example I got up at 6am this Sunday (ie the quietest possible time) to watch the Grand Prix this morning and suffered 4 drop outs in the space of 90 minutes which ruined the race.
TT is fine for my elderly mother, but If you run your own business, do a lot of imporant zoom calls at home, or play deathmatch COD then I really cant recommend this service - never mind the fact that their "Customer Service" rely on the very generous (and presumably free) help of other users on a web forum.
Back with BT, at least you cant get fobbed off with "their may be a problem with the line".....as its their blooming copper lines!
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-16
- Comments
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I had very bad experience with tak talk broadband started contract and service on 3rd November 2023 and to cancel on 16 November 2023 just after 13 days of my service start. As they said with in 14 days if you are not happy you can cancel for no any charges. I called them on 13 day of start contract asking for cancellation they for more then 1:30 hour make round & round offers. But didn’t accept because I didn’t trust them. Then they started asking me £170 something pence early termination fee for no reason when I didn’t accept they said our complaints team will call me with 48 ours. In which i will exceed my 14 days and they would ask me early termination fee. To continue with their poor service of internet i seen ever.
- Location
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- Location
- york
- Reviewing
- TalkTalk
- Date
- 2023-11-13
- Comments
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Terrible!! After 4 months of taking over a contract, hours spent on the phone they continued to not register our account. Absolutely diabolical
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-09
- Comments
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the worst broadband company ever. if i could give 0 stars i would. Moved house and for the first 3/4 months i had no wifi because the engineer didnt connect the wires properly. Finally sorted the issue after several phone calls and months of waiting. To then be given a dodgy wifi box which disconnects / cuts off anytime i move the box or touch it. I have phoned talktalk for months and done several tests over and over again and the problem still hasnt been solved. Asked could i cancel my plan and they said yes but i will have to pay a cancellation fee of £70 when they've had enough money off me. absolute joke. DO NOT JOIN!!!
- Location
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- Location
- Wraysbury
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
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As a customer for many years, I can’t really express how poor the broadband reliability is and has been. It’s simply atrocious. I actually don’t think the problem is with Talk Talk. I believe it’s the phone line to the house. After changing routers three times and running through fault finding procedures at least four times, Talk Talk always tell me there is no problem. The speed regularly drops to sub 2Mb and drops out completely once an hour at the moment. It can recover temporarily but the problem always comes back. I remember the Outreach engineer, who was up a nearby telephone pole making repairs, telling me he was surprised we ever got any broadband service at all (due to the condition of the lines). So what should we do ? Talk Talk take no responsibility. Outreach says contact Talk Talk. What a great system we have created in the UK. Would changing service providers fix anything ? Now fibre is in the area. Time to upgrade. But not with Talk Talk.
- Location
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- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
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Stay Away!
I've been with talktalk for around 2 years! What a nightmare it has been, their online site barely works, customer service is disgusting and I've had to contact them many, many times! Their internet isn't the best, super fast at first then 6 months down the line it's lagging and buffering for everyone yet Ive always had fibre, prices are far from worth it, my box has recently broke (no fault of ours just would no longer connect) what a nightmare it has been, had to contact multiple times asking for help, updates etc all I ever got was turn it off, reset it, etc, I thought I was waiting for an engineer after contacting them 3 days later they said its not broken they've restricted services due to non payment, I refused to pay until my internet was fixed as I knew it was broken after a 2 hour phone call they told me yes it was broken and they'll send a new box out, new box came today which is 6 days later as soon as it turned on and showed a white connection light I made payment, they're now refusing to unrestrict my internet and now all of a sudden they're billing and recent transactions is unavailable but everything else on the site works fine! I've sent them screen shots of the payment etc, spoke to 4 different people at different times, they're not bothered half of the time they don't even read the message I've sent them properly, I've been without WiFi around 12 days now it's ridiculous, this isn't the first time I've had problems but this is the last time I will have honestly, do not waste your time and money constant nightmare
- Location
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- Location
- Pontypool
- Reviewing
- TalkTalk
- Date
- 2023-11-07
- Comments
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Poor internet in location. Queried whether standard package
(about 26mbps) could be improved. I made it clear that internet not great in area. Was assured by an advisor I could get much more speed if upgraded to Fibre 65. I am still getting 26mbps. They take you around in circles when complaining. Needless to say I have cancelled after a couple of days and switching providers. Talk Talk are all talk and no action. They are rubbish.
- Location
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- Location
- North Yorkshire
- Reviewing
- TalkTalk
- Date
- 2023-11-04
- Comments
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Thought I should leave a review as all the ones I'm reading are negative. Coming up to the end of an 18 month contract with TalkTalk and it has worked superbly throughout. Speeds are as advertised for my area, and dropouts I can probably count on one hand.
- Location
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- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2023-10-28
- Comments
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We were looking for a new internet provider and a representative from Talk Talk came to our door to ask about the new service that was being offered in our area.
After a conversation we decided to go ahead with the service,we were promised that we would have 3 months free service which would allow us to disconnect from Virgin media and we were happy to proceed.
Now after approximately 2 months our service has been cancelled due to a unpaid bill of 54.00 roughly.
I’ve spent just over an hour on the phone with them and they said they have no notes on our account to confirm this.
We have a contract and the first person i spoke to said that we did have this as a new customer.
We now have no internet connection and have used most of our mobile phone data and have still no service.
Poor Poor Poor service and i don’t want to say but i feel like we have been lied to.
- Location
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