7,010 Customer Reviews over 701 pages
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- Location
- Wraysbury
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
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As a customer for many years, I can’t really express how poor the broadband reliability is and has been. It’s simply atrocious. I actually don’t think the problem is with Talk Talk. I believe it’s the phone line to the house. After changing routers three times and running through fault finding procedures at least four times, Talk Talk always tell me there is no problem. The speed regularly drops to sub 2Mb and drops out completely once an hour at the moment. It can recover temporarily but the problem always comes back. I remember the Outreach engineer, who was up a nearby telephone pole making repairs, telling me he was surprised we ever got any broadband service at all (due to the condition of the lines). So what should we do ? Talk Talk take no responsibility. Outreach says contact Talk Talk. What a great system we have created in the UK. Would changing service providers fix anything ? Now fibre is in the area. Time to upgrade. But not with Talk Talk.
- Location
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- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
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Stay Away!
I've been with talktalk for around 2 years! What a nightmare it has been, their online site barely works, customer service is disgusting and I've had to contact them many, many times! Their internet isn't the best, super fast at first then 6 months down the line it's lagging and buffering for everyone yet Ive always had fibre, prices are far from worth it, my box has recently broke (no fault of ours just would no longer connect) what a nightmare it has been, had to contact multiple times asking for help, updates etc all I ever got was turn it off, reset it, etc, I thought I was waiting for an engineer after contacting them 3 days later they said its not broken they've restricted services due to non payment, I refused to pay until my internet was fixed as I knew it was broken after a 2 hour phone call they told me yes it was broken and they'll send a new box out, new box came today which is 6 days later as soon as it turned on and showed a white connection light I made payment, they're now refusing to unrestrict my internet and now all of a sudden they're billing and recent transactions is unavailable but everything else on the site works fine! I've sent them screen shots of the payment etc, spoke to 4 different people at different times, they're not bothered half of the time they don't even read the message I've sent them properly, I've been without WiFi around 12 days now it's ridiculous, this isn't the first time I've had problems but this is the last time I will have honestly, do not waste your time and money constant nightmare
- Location
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- Location
- Pontypool
- Reviewing
- TalkTalk
- Date
- 2023-11-07
- Comments
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Poor internet in location. Queried whether standard package
(about 26mbps) could be improved. I made it clear that internet not great in area. Was assured by an advisor I could get much more speed if upgraded to Fibre 65. I am still getting 26mbps. They take you around in circles when complaining. Needless to say I have cancelled after a couple of days and switching providers. Talk Talk are all talk and no action. They are rubbish.
- Location
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- Location
- North Yorkshire
- Reviewing
- TalkTalk
- Date
- 2023-11-04
- Comments
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Thought I should leave a review as all the ones I'm reading are negative. Coming up to the end of an 18 month contract with TalkTalk and it has worked superbly throughout. Speeds are as advertised for my area, and dropouts I can probably count on one hand.
- Location
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- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2023-10-28
- Comments
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We were looking for a new internet provider and a representative from Talk Talk came to our door to ask about the new service that was being offered in our area.
After a conversation we decided to go ahead with the service,we were promised that we would have 3 months free service which would allow us to disconnect from Virgin media and we were happy to proceed.
Now after approximately 2 months our service has been cancelled due to a unpaid bill of 54.00 roughly.
I’ve spent just over an hour on the phone with them and they said they have no notes on our account to confirm this.
We have a contract and the first person i spoke to said that we did have this as a new customer.
We now have no internet connection and have used most of our mobile phone data and have still no service.
Poor Poor Poor service and i don’t want to say but i feel like we have been lied to.
- Location
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- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2023-10-28
- Comments
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These people are the worst. Do NOT under any circumstances sign to them. My broadband developed issues out of nowhere. I used their tools for troubleshooting and that resulted in their sending an engineer out. That engineer diagnosed the line was wrongly set up and fixed it. TalkTalk added a one off charge of £75 plus 20% VAT to my bill to fix their issue.
- Location
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- Location
- ballycastle
- Reviewing
- TalkTalk
- Date
- 2023-10-26
- Comments
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upgrade other day the router was left on the floor in the corner of a room in the middle of 10 other pieces of electrical equipment No forewarning that the landline would no longer be working ONline help chat an absolute disaster
- Location
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- Location
- Leighton Buzzard
- Reviewing
- TalkTalk
- Date
- 2023-10-20
- Comments
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Firstly I would like to start at point of sale , I will explained that I would not be
in the premises until the 30th October so they decide to arrange an engineer for the
20th also send the router for the same date , nobody is at the premises until this time !!
Secondly using the many departments to get through to the right possible is near impossible three hours later spoke to someone that understood what I had asked . departments always busy so good luck with that cancelled the account in the end thought if I ever had a problem forget it no chance.
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2023-10-20
- Comments
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Complete trash always keeps turning on and off i call the company and the people on the phone straight up rude and not having any manners never switched to a different boardband faster complete garbage
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2023-10-18
- Comments
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Sick of seeing the twirly circle. Absolutely crap. I'm stuck in a contract as soon as it is up will be leaving
- Location
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