7,010 Customer Reviews over 176 pages
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- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-20
- Comments
-
Useless Worst Broadband Such bad Reviews As you say Yes Crawl along with a Snail`s Pace This just isn`t a service
- Location
-
- Location
- Tyne and wear
- Reviewing
- TalkTalk
- Date
- 2017-09-02
- Comments
-
Tried 3 times to sort bill out always refused always having technical problems have to wait and all you get is sorry for doing days without the internet no compensation offered
- Location
-
- Location
- Sunderland
- Reviewing
- TalkTalk
- Date
- 2018-10-16
- Comments
-
Very poor service, speeds below minimum guaranteed speed. I contacted several times to rectify talktalk were not interested. Trying to end my contract was a nightmare will never go with them again. Only thing I can say is it didn't go down very often.
- Location
-
- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-25
- Comments
-
Wont Print Reviews we notice Bad Bad Service Our Engineer has said our speed is Wrong No Reliability All our Problems are With The Provider Talk Talk Poor Poor
- Location
-
- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2014-11-23
- Comments
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Our broad band service keep being lost intermittently (every 15 mins) which is very frustrating for whole family. I have been in touch with customer services on several occasions and the service is getting worse. An enginers came to the house yesterday. He arrive an hour earlier than appointment, hence only my daughter was in the house. After 2 mins he left without explaining what he had done. Today the but left without explaining what he had done. I have had enough and am looking to switch supplier.
- Location
-
- Location
- Dunstable
- Reviewing
- TalkTalk
- Date
- 2017-05-05
- Comments
-
There are no words to decribe how utterly bad talk talk is. wish i never bothered with them. The worst internet and customer service i have ever come across in my life if you value your sanity......AVOID at all costs!!!!!
- Location
-
- Location
- hackney
- Reviewing
- TalkTalk
- Date
- 2015-06-17
- Location
-
- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-19
- Comments
-
Just awful Freezes Useless Service Speed A Hearse is Quicker Just a bad terrible Broadband Can see why its not rated highly As you say Crawling at a Snail`s Pace Do Nothing about it Either
- Location
-
- Location
- united kingdom
- Reviewing
- TalkTalk
- Date
- 2023-06-25
- Comments
-
Useless Took me Twenty Minutes to get on to the Reviews useless bad internet service they couldnt care less Glad we will be getting rid proper service for someone slow slow had my computer checked just bad crap service from a provider you just cannot trust All one stars and looks like im not the only one Getting RID of Talk Talk
- Location
-
- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2023-05-23
- Comments
-
Only Two Months left Get Rid of This **** Broadband Our Contract Finishes soon Nobody Apply to Talk Talk Their Broadband is Slower than a Hearse Bad Service They Just dont want to know Glad to be getting Rid of Talk Talk
- Location
-
- Location
- Telford
- Reviewing
- TalkTalk
- Date
- 2014-11-20
- Comments
-
If I could give this less than one star I would. Been absolute nightmare from day one. Internet is on and off all the time. After what felt like 3 days talking to somebody in India, they sent a engineer out for free. He told me that was the best it was going to be as we were too far away from the exchange. They then sent me a bill for £50.00 and after what felt like another 3 days on the phone to India they told me that they had told me it would cost £50.00. Our speed is about 1.2 on a good day. We had sky, moved to talktalk but our internet is nowhere near fast enough for the tele package so that was a waste of time. Dont want to know once you have signed on dotted line, just keep telling me that that I am in 18 month contract. Contract is up in January so I am off asap. Whole experience has been a nightmare. AVOID LIKE THE PLAGUE = DONT LISTEN TO ADVERTS = ALL LIES
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-06-15
- Comments
-
I stupidly just signed up for their Wifi broadband deal - I was an existing customer having been with Opal who were bought out by Talk Talk. They then cut my existing service 17 days before before the new service was due to be activated. I have spend close to 2 hours on the phone with them since over the last 3-4 days. Over a dozen calls with each one leaving me on hold for up to 5 minutes and me being continuously passed around. Still no closer to resolution. Recommend you stay as far away from this useless outfit as possible.
- Location
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- Location
- Wrexham
- Reviewing
- TalkTalk
- Date
- 2022-11-29
- Comments
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Promise the earth, deliver little. I was supposed to get a new modem when I renewed my contract, several conversations later I am still waiting. The old one has packed up so no internet. Time to buy myself out of my contract. If you have any sense you will stay away.
It will cost me £210 to buy myself out of the contract but worth every penny. My son plays his Xbox online but the broadband drops regularly; it's not stable. He has ADHD and has wrecked his room due his frustration with the service.
- Location
-
- Location
- Wellingborough
- Reviewing
- TalkTalk
- Date
- 2017-09-02
- Comments
-
Fibre service worked for 4 days and then was down for 2 weeks. Repeatedly called India around 6 times and each time there was no record of any previous calls or faults registered on the line. Each time I was told I would be called back within 48 hours - never happened.
On one occasion after repeatedly demanding to speak to someone in technical support I was transferred to a friendly guy (also in India), but after 10 minutes of talking to him about my fault he declared he was from the accounts department and couldn't help. I believe I was just fobbed off to a random extension on this occasion.
On another occasion after repeatedly refusing to accept that I would get a call back, and after a muted discussion with a co-worker, I was told a network engineer was currently looking into the problem. This was a problem that they had said earlier in the call that there was no record of. Fob off for sure but I expected nothing more by this time.
There was on one occasional talk of me paying in the region of £150 for an engineer to visit to check the original installation 4 days after installation. This would be refundable if it turned out not to be my fault.
I abandoned the idea of ever getting the TalkTalk Helldesk to do anything about the fault so instead went to their official forums to post updates on all the lies and promises I had gotten verbatim. The issue very quickly got escalated to what's known as the "CEO's office" and I was given a personal handler to see out the rest of the complaint. This is the stage when somebody did something and the next day, an engineer came out and fixed the problem. That was thankfully the end of the technical problems.
[The fault was eventually diagnosed to be that a BT OpenReach engineer pulled my cable out of the port in the street cabinet during another customers installation. Funny how every TalkTalk line test showed my line to be working perfectly even though I wasn't plugged into the exchange and my router was lit up red for DSL connectivity]
On the billing side, they failed to notify my old supplier (BT) that they were taking over my phone line so I ended up paying line rental to both companies on the same line for months. Neither company would refund anything.
In addition to all of this, the £120 of vouchers that were part of the offer never came and when I asked for them they denied there was ever any such thing.
On a good note, there has only been a couple of hours of downtime in 3 years and as a heavy internet user I have always found the speed good.
- Location
-
- Location
- Oxfordshire
- Reviewing
- TalkTalk
- Date
- 2017-12-03
- Comments
-
Doesn't even deserve a star. **** wifi all day, that only lasts for seconds then turns off for a while again. We might only have 2 hours of wifi per day. Called several times, all they can say is that 'there are some issues'. NO **** SHERLOCK thats why we call. Don't waste your time or money, not worth
- Location
-
- Location
- barnsley
- Reviewing
- TalkTalk
- Date
- 2017-01-15
- Comments
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Internet speeds of less than .80mbps. Talk talk are trying to blame the poor connection on a faulty route, although the previous 3 they have sent have all produced similar speeds. I will be cancelling as soon as possible.
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-04-07
- Comments
-
Worst broadband & phone company ever
broadband speed is slow & unstable even cutting out, you'll also be pestered with useless phone surveys if you miss a payment they'll slap an extra charge on you're bill, this is a horrible company, you've been warned.
- Location
-
- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2016-02-11
- Comments
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I have never had so much trouble with broadband.
Initial set up was a nightmare cost me a lot in mobile phone calls throughout the whole process.
Poorest speed i have had across 4 different providers.
The supplied router is terrible continuously resetting it.
Waited at home for 3 appointments (All day time slots) before engineer made it.
Was supposed to receive vouchers when they didn't arrive they firstly refused to send them. Eventually I agreed to 1/2 the value still haven't received them after a month.
And that is without taking into consideration the customer details being stolen twice.
I have no positive comments for TalkTalk looking forward to to the contract coming to an end.
- Location
-
- Location
- glasgow
- Reviewing
- TalkTalk
- Date
- 2015-09-07
- Comments
-
Never get the quoted speed.... so upgraded to fibre and even that doesn't match what I should be getting
Customer service is an absolute joke, don't know how to help, can never answer ur question cos they don't have a clue what your talking about and always want to pass u on to someone else! I've had a couple of bills shoot up for no reason at all and had to fight with them to get it lowered to what it should be! I call mobile team to speak about my sim only plan and they tell me they can't help that I then need to contact customer service to speak about my account! I was told 4 weeks ago I'd get a call back about a reimbursement I was to relieve and surprise surprise.... no one's called and when u call them I get told someone will contact me! Only thing they do quick enough is take your money! I'm not racist but why isn't there an English call centre? I keep getting told that I can't be understood! Overall talk talk is a joke in every department and I highly advise anyone thinking about joining them to avoid and go elsewhere
- Location
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- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2023-05-13
- Comments
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I have been with talk talk since November got a good deal £10pm but just received a letter stating that I am due them £131 not taking my money very month trying to get sorted out with customers service but can't find my account and said that they have tried to contact me 7 times which is a lie only once yesterday trying to find away to make trouble for me it's their fault in the first place
not taking money out for my broadband
- Location
-
- Location
- Bedfield
- Reviewing
- TalkTalk
- Date
- 2015-07-11
- Comments
-
Worst customer ever
. They lie saying they will contact you but they dont. unusable brodband bright sparks engineer came, told me the problem was outside. No answer from talk talk even after ringing them several times.
Moving to BT. Save your money everything is ok with talk talk until you have a problem.
- Location
-
- Location
- Dudley
- Reviewing
- TalkTalk
- Date
- 2015-09-20
- Comments
-
If I could give the speed and reliability 0 stars I would.
The speed is glacial, and has been getting worse.
There are times when I think dial up was faster, well actually sometimes it is as slow as 56K.
Line was OK with sky, but with Talk Talk it just gets worse.
- Location
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- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2023-10-14
- Comments
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Had four separate issues with talk talk where I have lost connection or had no speed. This one been going on for two weeks. For this one alone I have spent hours on their chat and telephone trying to sort out and get an engineer from outreach to attend. 2 weeks without broadband. They are unhelpful and and on the chat is the worst as they ask the same questions over and over again. It takes at least 45 minutes then they say I run a test.
- Location
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- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2023-10-03
- Comments
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Have had three connections issues in the last month. Lost 4 days of work. Talk talk have ran 7 tests before they were willing to send an engineer and now still no connection. Been on their chat for hours and them asking the same questions over and over again. I am so fed up and they are unhelpful and will not help. Still no connection and still no engineer. Issue been going on repeatable for months. This is the worst one as no connection for 4 days. Although apparently someone will ring me on the 6th October. Terrible am so upset, need to work and can’t.
- Location
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- Location
- Bath
- Reviewing
- TalkTalk
- Date
- 2023-06-11
- Comments
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When my contract ended with talk talk they owed me money so instead of paying this back into my bank account they credited it back to my phone account which was now closed!!!!
After spending an hour on the phone they said they would refund the money back to my bank and advised it would take 5-7 days. When I asked the Question why
Credit the money to a closed account and not just refund it to my bank they said it was company policy. Think about all the money talk talk are making when they do this and customers don’t phone up!!!
So 7 days passed and still no refund so another hour on the phone only to be told it’s because of the bank holiday.
The money should have been refunded to my account on the 27th May it’s now the 7th June and I have phoned every day spending over an hour on the phone each time and talk talk giving me every excuse in the book. I even demanded to speak to a manager which I did after waiting 2 hours on the phone. The manager said he would sort this out for me and call me back the next day which was 4 days ago!!. I get a Text most days telling me that someone will call me between 12 - 2 but no one phones what great customer service!!
Late on Thursday evening 8th June a manager Phoned to say the call was being closed as their system was as saying it had been paid!!
As I explained again it hadn’t and they had to investigate where this money had gone to be told that I had to contact my bank to investigate. As I pointed out that wouldn’t achieve anything because if they hadn’t had the money then there was nothing to investigate. I was then asked to send a bank statement from the 20th May to the 7th June to prove it wasn’t there. This is not something that I would normally do as this is private banking information to me but to get this sorted I would have done anything as it is now a matter of principle.
I sent this off to them and then received a phone call on Friday from the complaints department to go through the whole thing again. She advised that yes she could see it had been paid somewhere but not to my account HALLELUJAH FINALY someone agreed with me. The call ended with the lady saying I would have a call back which I explained was no good as I am out of the country for the next two week so could they please email me. I am not holding my breath and expect to be back on the phone in two weeks but we will see
I will never go with talk talk again
No one understands or knows what they are doing.
They are all robots reading from a script and no one can think outside the box.
Customer service it’s a joke and it’s a disgrace.
- Location
-
- Location
- MATLOCK
- Reviewing
- TalkTalk
- Date
- 2015-11-10
- Comments
-
This company is literally the most awful company ever. Don't think that when you join this company all you'll be paying is the price stated. They charge different prices randomly throughout the year, You'll spend all your time and money calling them just for nothing to be sorted.
- Location
-
- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2015-10-02
- Location
-
- Location
- Stroud, Glos
- Reviewing
- TalkTalk
- Date
- 2016-02-17
- Comments
-
I agree, AVOID AT ALL COSTS WOULDNT USE EVEN IF IT WAS FREE. Average time on phone for customer services is 1hr. Average calls to sort out 1 issue is at least 10. I had tv package too but never worked. Paid to break contract it was so bad. Now with SKY. Brilliant customer services. 5 mins on phone
- Location
-
- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2016-11-09
- Comments
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I highly DO NOT recommend this service. They disconnected my internet and they took off my last bill without the disconnection, which made me wonder why not and I have waited for months for it to deduct on my direct debit. Few months later and a bill came through my door and I learned that they did not cancel the services and they keep taking money off me and I haven't been using the service for months, it was clear that I have talked to them to cancel my account and they did not. They have poor communication in their customer service, as I have clearly said that I don't want to use the service anymore and their customer service and I agreed that I will be paying the contract breakage fee. The most annoying part is they did not cancel my service and keep charging me. Every time I call I'm spending so much money as they often put you on hold and make you a long time. So not happy with the service.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-10-31
- Comments
-
Awful stroppy customer service. Numerous engineers who can't make broadband work and I'm in London. Website hacked. Useless. Stay well away. Awful. Dreadful.
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
-
Awful company... do not touch them, their customer service skills are non existent and they are holey incompetent.
We moved house after our contract with talktalk ended and switched to virgin, everything was fine until 3 months down the line we get letter from a bailiff saying we owe talktalk £96.... after several hours on the phone with them and trying to explain that we had cancelled I eventuality got through to a manager who said that because I hadn't 'officially' cancelled there was nothing he could do. I had informed them that I wanted to cancel using the online chat service and my request was kindly accepted by the customer service agent I was chatting to!
Despite all this they still maintain I had to pay but agreed to reduce the fee by £20 as they could see that a mistake had been made on their behalf.....
I would strongly advice anyone to stay well away from this cowboy outfit.
- Location
-
- Location
- England
- Reviewing
- TalkTalk
- Date
- 2015-07-04
- Location
-
- Location
- Barnet
- Reviewing
- TalkTalk
- Date
- 2016-05-30
- Comments
-
If I could give no stars I would. I spent more time on the phone asking for help than I did receiving any broadband service!! 'Customer service' was the opposite of its title!! Just before I reached the end of my tether with the complete lack of service, I had no broadband for about 3 weeks. I was having to connect to my neighbour's wifi 2 doors down and when I told the moron on the phone, his attitude was that I had access to the internet so what was the problem!! When I wouldn't back down he also tried to charge me for a technician to come round, when all I needed was a new hub!! In the end I gave up and went back to BT. When I argued about paying for the most recent period of time where I had no service, they just ignored me and kept chasing me for the money I didn't even owe. They actually sent it to debt collectors in the end so I just gave up and paid it.
I have never before or since experienced a company with such rude, unprofessional, ignorant employees who possess a complete lack of integrity and moral code!!!
Still angry. Don't use Talk Talk. Use ANYBODY ELSE!!
- Location
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- Location
- Eynsham
- Reviewing
- TalkTalk
- Date
- 2018-10-07
- Comments
-
We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
- Location
-
- Location
- london
- Reviewing
- TalkTalk
- Date
- 2015-09-15
- Comments
-
Do Not ever Think that you will safe money if going with talktalk, regardless of their "package deals"
I have been with virgin for long time, then moved to talktalk cuz i thought i could save more money and it would be just little bit slower , in fact i thought i would get 17mbs, but i got peanutz dude!
LISTEN If you got more then 2 people in the house using the internet, it will slow down, you wont be able to stream videos, because the other guy is watching something on the tv box with this ****** connection.
Trust me getting a 4g connection is even faster!
Everytime i try to watch something online i cant, because the connection supports only 1 person i guess. Talktalk charged me 60 pounds for a engeener that never visited and forced me to pay it. Talktalk forced me to pay another 40 pounds for fiber optic conection which i never got because they couldnt provide it to me at that address. I tried all my best to quiet it, but if ANYONE CAN HELP ME, please how can i quit this rubbish provider.I once did when it was under my mums name, but they let us quit just because the engeener couldnt find my flat for 4 times(4 different appointments, was waiting for each 2 weeks, to get line installed in new flat. As talktalk is a incabable group i went to virgin guess what, the engeener came within 4 days! AND ALL SORTED!!!!!
ps would give 0 stars at customer service a d broadband speed if possible!
dont get trapped and choose different provider like bt , or virgin if you use alot the internet.
- Location
-
- Location
- Salisbury
- Reviewing
- TalkTalk
- Date
- 2017-12-23
- Comments
-
Broadband itself was fine. I had no problems with its speed or reliability. However the people I spoke to when my contract ran out were pushy and rude and I was misinformed which later I ended paying dearly for. And then more and more phone calls had to be made in order for me to not pay through the ear for something I wasn't aware of and each time the people were rude and unhelpful and nothing they said got done. Eventually I got out but It wasn't easy at all.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2013-11-21
- Comments
-
Internet connection frequently dropped; customer services poor. The only aspect that is adequate is the broadband speed (on the rare occasion that you are actually connected to the internet).
- Location
-
- Location
- Peterborough
- Reviewing
- TalkTalk
- Date
- 2023-03-02
- Comments
-
I changed to a different provider 12/1/23 was told I didn't need to do anything as they would inform talktalk which they did but talktalk declined the take over so a payment went out of my account February and then in March contacted talktalk very very long winded process kept getting passed around finally thought I was in contact with correct person but all she wanted to offer me was a better deal. In the end had to phone the next day and was told I had not cancelled my contract (came to an end in November 22 so was paying higher rate) so long story short finally got it cancelled but have been told I will have make a payment in April as it is 30 days to cancel. Customer service is VERY VERY poor. I have never had to phone to cancel it has always been done automatically.
- Location
-
- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2018-07-10
- Comments
-
The WORST COMPANY EVER. STAY AWAY FROM TALKTALK. Their customer service is appalling, they say they will phone you and they don't, they give you wrong information. You NEVER speak to someone in the UK, ever. Etc., etc.
AWFUL.
- Location
-
- Location
- uk
- Reviewing
- TalkTalk
- Date
- 2017-08-22
- Comments
-
All I can say is absolutely disgusting rude abusive incompetent staff. If you enjoy spending hours on the phone getting nowhere,questioning your own sanity this provider is for you. The customer service can give even the most placid person anger problems. Oh and also, totally hopeless and they take your money for services not provided.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.