179 Customer Reviews over 5 pages
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- Location
- Reviewing
- TenTel
- Date
- 2016-03-20
- Comments
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We struggled to find a provider and one of my friends recommended tentel , so we approached them for broadband for my mum , the service centre couldn't have been more helpful and my mum is overjoyed with her broadband and the customer service she has received
- Location
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- Location
- Airdrie
- Reviewing
- TenTel
- Date
- 2016-03-20
- Comments
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Thought I would try out TenTel as they seemed pretty reasonable for what my boyfriend needed . Really impressed as easy to set up and good to deal with a UK call centre. Phoned up twice and call answered quickly. Staff really helpful and pleasant , big improvement from my last broadband supplier. Really happy I chose them for my boyfriend .
- Location
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- Location
- Cotswolds
- Reviewing
- TenTel
- Date
- 2016-03-12
- Comments
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I would NOT recommend TenTel. They do provide effectively a contract less service which is why I elected to try them. However, their service provision was exceptionally poor. It took nearly 3 weeks to connect and then the charges were significantly greater than any other provider - especially for the telephone. My biggest problem has been leaving. TenTel refused the request from BT to transfer (which delayed my transfer for 14 + days) and then cut-off my services with no notice. The staff (based in the UK) were pleasant but hopeless regarding fixing any issue. Therefore I would strongly consider ANY other provider rather than TenTel.
- Location
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- Location
- grantown on Spey
- Reviewing
- TenTel
- Date
- 2016-03-12
- Comments
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Delighted. I have been with tentel for over a year now. Very impressed with initial setup speed. On the rare occasion I've had to contact them, my request has been dealt with very quickly and efficiently. I couldn't ask for more. We've saved lots of money since moving to tentel and intend to stay. No problems with broadband speed and very reliable. I'd recommend to anyone.
- Location
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- Location
- Leicester
- Reviewing
- TenTel
- Date
- 2016-03-11
- Comments
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AVOID! RIP-OFF MERCHANTS. YOU'VE BEEN WARNED. Got their package to start Jan 15 2016. They sent the modem on 02 Jan - they use Talk Talk lines - as a previous Talk Talk customer all was running. THEN COME THE BILLS. My contract is fixed rate £23 all in 40gb usage a month. But first month they billed me Jan 02 to 15 as they claim 15 was the start date - so they bill me twice for line rental - costing me £29 + vat (yet no vat mentioned in advert). 2nd month they claimed I passed my 20gb download (my contract is 40gb allowance) and have billed £30 extra and the bill for month 2 came in at £59. They don't know I am fully aware of contract law and I will giving these con-men a kicking in the courts very soon...I am now in third month - wonder what the bloody bill will be this month...YOU'VE BEEN WARNED...NO STARS would be a more accurate rating.
- Location
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- Location
- Reviewing
- TenTel
- Date
- 2016-03-10
- Location
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- Location
- Suffolk
- Reviewing
- TenTel
- Date
- 2016-03-08
- Comments
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Dreadful
I needed broadband for a short period so TenTel seemed to tick all the boxes. The online application was easy but it all went downhill from there. They said my property didn't have a phone line (there is one there) and I would need an engineer to visit. booked a day off work and then after I had left work for the day they contacted me to say they wouldn't be turning up next day but 2 weeks later. So a lost day at work and they propose an installation nearly a month after I first applied. Cancelled my contract and asked for a full refund. Would not recommend this company to anyone.
- Location
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- Location
- Devon
- Reviewing
- TenTel
- Date
- 2016-03-06
- Comments
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Very early days yet, but so far I'm impressed. Service started on the required date, router was a doddle, just plug in, enter password on pcs and tablets and operational in minutes. Speed in our part of very rural Devon is 9mbps and so far it seems very stable. Just got a month on month service, as leaving Uk again in the summer, but seems relatively good vfm.
- Location
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- Location
- Sheffield
- Reviewing
- TenTel
- Date
- 2016-03-05
- Comments
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Avoid at all costs!!
They advertise great speeds but then fail to deliver - I mean advertising 17mb, getting 1.5mb max. When they told me this was the maximum (after I had signed up of course) I cancelled and requested a refund of the 65 pound connection fee. They have refused, so i'm tking it further. Just do not do any business with this bucnh of lying rob dogs
- Location
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- Location
- Preston
- Reviewing
- TenTel
- Date
- 2016-03-01
- Comments
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possible the worst company I have ever had to deal with. high charges hidden all over- incapable of getting back to customers. Incorrectly billing me £66.00 for one month of data. spent hours on phone on hold to customer services. stay clear. avoid at all costs. they cut my internet off after 2 weeks due to over usage (I was told I was on an unlimited package)- told me to pay half the fees over the phone to get my internet up and running- still didn't work!!!!! the next month they still have made billing errors. paying £100's of pounds for the internet. Had that many promises of calls back yet nobody calls. Would not wish my worst enemy to enter a contract with this company!!!!! terrible customer service
- Location
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- Location
- northampton
- Reviewing
- TenTel
- Date
- 2016-02-23
- Comments
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I was lured onto this by short term contracts as I wasn't sure I would be staying in the place longer than a few months. The initial salesperson was really helpful. After I signed up (6 mth contract) I couldn't contact him. There would be very slow response to emails and the messaging service online is a waste of time. They don't respond for atleast a week. Try calling them and they are too busy! The speed is 0.5mbps ...its the worse I have ever seen. It takes so long to access any websites that sometimes I get fed up and shut it down. Don't bother wasting your money on this company. Its a lot of hype.
- Location
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- Location
- Reviewing
- TenTel
- Date
- 2016-02-03
- Location
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- Location
- London
- Reviewing
- TenTel
- Date
- 2016-02-01
- Location
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- Location
- London
- Reviewing
- TenTel
- Date
- 2016-01-29
- Comments
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If I could give 0 stars I would as I have had nothing but problems with Tentel from start to finish. Took a month for them to install the line which was moved around so many times that I missed work on a number of occasions for them to reschedule. From this I was awarded a month free but this has never materialized! I opted for the 40 gb limit and was told that I would receive notifications if we neared our limit. I have only ever received this twice in 5 months (saying that we had used 75% of our limit) so had no reason to have EVER believed we had exceeded it. Now I have been slapped with two bills that total £170. This is outrageous for two month's worth of internet. It's a nightmare trying to contact them as there are forever promises to call back which never materialise and you have to repeat the same information to different people. I am told now that since their IT system says they sent these emails (I have checked and rechecked my inbox and there is nothing - they should be able to check whether it had been read also) I am liable for the charges. I was also told that the notifications could go to your spam folder which is ridiculous for such an important message. I have nothing good to say about this company to be honest. We went with Tentel because we only needed 6 months internet but due to all these extra charges it would have been cheaper to take out an 18 month contract with a decent provider and then just not used the extra year!! I have never had problems like this with Virgin or BT. I have certainly learnt my lesson and will stick to companies that are trusted in future.
- Location
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- Location
- piolhoso
- Reviewing
- TenTel
- Date
- 2015-12-31
- Comments
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Stay away from this company...
I ordered my internet mid November, after having my installation cancelled a week later, I had to wait 5 weeks before I could get another appointment - I told tentel I could not wait 5 week, they offered me a dongle for the time being (which kept disconnecting), so I decided to wait the 5 weeks, today I had my installation day and the internet was not able to be installed (7 weeks) waiting...
Today I cancelled the order and was told they would not be able to refund me for what I had already paid...
Would not recommend this company, there are better providers in the market.
- Location
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- Location
- Nottingham
- Reviewing
- TenTel
- Date
- 2015-11-30
- Comments
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I have been with TenTel for about a 8months now. I joined due to the monthly contracts offered. I have been pleasantly surprised at how good it has been. There have been problems with routers and billing but the customer service is outstanding and any problems I have had have been rectified quickly - their staff genuinely seem happy to help and do all they can to fix the problem. For example I was billed twice for 1 months (I guess a teething problem as I had just moved apartments) - the problem was resolved in less than 10mins on the phone - problem identified without me having to over explain, refund on the way.
Speed is great, odd night where it is a bit slower but nothing unbearable.
Would definitely recommend.
- Location
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- Location
- Leigh Sinton, Worcester
- Reviewing
- TenTel
- Date
- 2015-11-23
- Comments
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Went live this morning, so little yet to go on to give ratings.
So far, so good. Both phone and broadband went live by 10am Activation Day, and the router came on without fuss.
I did a speed check last night (with my old supplier) and this morning (with Tentel) and got the following readings:
Download 3.4Mb/s > 2.5Mb/s
Upload 0.31 MB/s > 0.66 Mb/s
Ping 72ms > 67 ms
This is normal for round here (3 miles from rural exchange) and suggests no change. I've only ever expected 2Mb/s downloads here.
Telephone quality very clear.
Error when logging on to My Tentel. Customer Service (with Scottish accent) answered after fourth or fifth ring, which is very good, and said he'd reset my password, and explained the limitations of My Tentel.
There is not yet any easy way to log bandwidth and call allowance used. An email at 75% usage, and a message when the calls go over £15 in the month is all that's on offer. I think that's how they make their money, relying that not too many people are canny at counting the minutes, or really cannot be bothered to.
It is wise therefore to log manually both bandwidth and 01,02,03 calls made, especially with a calls package. 60 minutes can go very fast. Beware too that 03 calls made to Tentel Customer Services may count against the allowance - the Free 150 service does not actually exist.
The telephone habits are different here - better to use the landline for short calls to geographic numbers at any time, but use VOIP for long calls, and calls to mobiles, international and non-standard lines such as 0845 and 0870. No need to think about peak times though.
They get quite sniffy about using your own router. For as long as the supplied router works ok, I'll stay with that, but I had to assure them when asking for configuration settings that I'd only use them on their own router.
- Location
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- Location
- Todmorden
- Reviewing
- TenTel
- Date
- 2015-08-26
- Comments
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We've been using TenTel for 4 months now and everything is perfect, we are on the unlimited internet package and we pay about £25 a month which includes our landline rental. We've never had any down time, we had a slight problem on set up and the customer service team was easily contactable, very friendly and talked us through it so we were online in no time. The download speeds are great, large 800mb files download in less than 15 minutes, so it's perfect for nextflix and youtube or any other download/streaming sites.
The main advantage and probably the reason you're looking into them is that you are not held by a contract, which makes it relatively risk free to give them a try.
Bottom line: Fast internet, great customer service, no ties.
- Location
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- Location
- Southampton
- Reviewing
- TenTel
- Date
- 2015-08-05
- Comments
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Customer service is great, contracts are flexible. Speed is terrible, compete waste of time.
- Location
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